2/10 Terrible
Dawar
Travelled with partner
23 Apr 2025
AVOID!!! Use premier inn instead!
Booked the Sofitel Gatwick as it is being sold as a luxury experience. Our stay was far from that. Staff at reception desk were polite enough but the room was awful. We went for a classic room (Room 158). The bed is old and so soft you leave ‘craters’ in it. Pillows, likewise, really cheap. The room had a damp smell in it coming from the bathroom. It was hot and uncomfortable throughout the night so we couldn’t get any decent sleep. You cannot open the windows for fresh air. The air conditioner wasn’t working properly. Clean towels were left in the cupboard where usually shoes are placed.
Honestly, such a disappointing stay. We thought we’d wake up fresh and ready to travel but actually it’s the opposite.
Location is excellent and convenient but it is the most expensive hotel at the airport. At that price you have a certain level of expectation which it simply does not meet.
Definitely overpriced and not a luxury experience at all. Better to stay in a Travel lodge or Premier Inn where you get a King sized bed, cleaner and newer facilities and arguably a more comfortable and restful nights sleep.
Dawar
Stayed 1 night in Apr 2025