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Mercure Penang Beach

4.0 star property

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Photo gallery for Mercure Penang Beach

Miscellaneous
Meeting facility
Breakfast, lunch, dinner served; beach views
On the beach
Bar (on property)

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Breakfast available
  • Gym
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
505, Jalan Tanjung Bungah, George Town, Penang, 11200
  • Place, Penang Avatar Secret Garden
    ‪9 min walk‬
  • Place, Tanjung Bungah Market
    ‪12 min walk‬
  • Place, Straits Quay Mall
    ‪17 min walk‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪24 min drive‬

Room options

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds | 1 bedroom, minibar, in-room safe, blackout curtains

Superior Twin Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Hill view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Suite, 1 King Bed, Ocean View

Superior Suite, 1 King Bed, Ocean View | 1 bedroom, minibar, in-room safe, blackout curtains

Superior Suite, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(3 reviews)
  • 56 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | 1 bedroom, minibar, in-room safe, blackout curtains

Superior Room, 1 King Bed, Ocean View

8.0 out of 10
Very good
(4 reviews)
  • 28 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

1 bedroom, minibar, in-room safe, blackout curtains

Superior Room, 1 King Bed

7.4 out of 10
Good
(8 reviews)
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds, Ocean View

Superior Twin Room, 2 Single Beds, Ocean View | 1 bedroom, minibar, in-room safe, blackout curtains

Superior Twin Room, 2 Single Beds, Ocean View

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

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About this property

Mercure Penang Beach

Family-friendly beachfront location with outdoor pool
Guests at this beach hotel will appreciate convenient on-site amenities such as a children's pool and a picnic area. Housekeeping is available on request.
Mercure Penang Beach offers 220 accommodations with minibars and laptop-compatible safes. LED televisions come with satellite channels.

Bathrooms include slippers, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Mercure Penang Beach. During your stay, you're just a quick walk from Penang Avatar Secret Garden. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Enjoy a beachfront location while dining at The Ombak
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Just a 4-minute drive from Gurney Plaza and 7 minutes from Arulmigu Balathandayuthapani Temple
There's a restaurant on site. WiFi and wired Internet are free in public spaces. Mercure Penang Beach offers its guests a kids' pool, an outdoor pool, and a fitness centre. There are 4 meeting rooms available. A terrace, tour/ticket assistance, and a garden are also featured at the family-friendly Mercure Penang Beach. Free self parking is available.

Smoking is allowed in designated areas at this 4-star George Town hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
The Ombak – This beachfront restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: MYR 40 for adults and MYR 40 for children
  • A restaurant

Restaurants on site

  • The Ombak

Things to do

  • Billiards/pool table
  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 4 meeting rooms

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1993
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 17 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
Guests must present proof of Low-Risk, No Symptom Status on their MySejahtera mobile app at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 106.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 40 for adults and from MYR 40 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 106.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Four Points Penang
Four Points Sheraton Hotel Penang
Four Points Sheraton Penang
Penang Four Points
Penang Sheraton
Sheraton Four Points Penang
Sheraton Penang
Sheraton Penang Four Points
Four Points By Sheraton Penang Tanjung Bungah
Mercure Penang Beach Hotel George Town
Mercure Penang Beach Hotel
Mercure Penang Beach George Town
Four Points by Sheraton Penang
Mercure Penang Beach Hotel
Mercure Penang Beach George Town
Mercure Penang Beach Hotel George Town

Reviews

Mercure Penang Beach Reviews

7.8

Good

8.0/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 210 out of 747 reviews
Rating 8 - Good. 330 out of 747 reviews
Rating 6 - Okay. 128 out of 747 reviews
Rating 4 - Poor. 44 out of 747 reviews
Rating 2 - Terrible. 35 out of 747 reviews

Reviews

4/10 Poor

Leonardo Secondo

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms of very poor standard and very aged. Cleanliness poor and traffic noise very high in rooms.
Stayed 10 nights in Aug 2025

8/10 Good

Shernie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Yasin, Manchester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There a excellent restaurants across the road we eat at the Turkish one and food and prices 10/10
Stayed 3 nights in Jul 2025

10/10 Excellent

Julie, Spencer

Liked: Cleanliness, amenities, property conditions & facilities
My group had a week of meetings in the Pinang Room.
Stayed 1 night in Jun 2025

6/10 Okay

Gemma

Travelled with partner
Liked: Amenities, property conditions & facilities
Great location with beautiful beach front and nice pool. Rooms are large. However this experience didn’t live up to what I expected of a well known international hotel brand. The rooms were noisy, we had to asked to be moved as we could hear everything through an adjoining door to the room next door. There was black mould in the shower and despite staying 9 nights our room was not cleaned once, just made up daily. A few times we came back late in the afternoon and our room still hadn’t been made up. The WiFi hardly ever worked in our room. If you wanted to ask reception about anything it was always very slow to be able to speak to someone.
Stayed 9 nights in Jun 2025

10/10 Excellent

Muhammad

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Great family hotel on the beach

It was our annual family getaway and Mercure Penang Beach ticked off most of the checkboxes except a few! The room was great with a fantastic view of the sea. A nice pool and the beach just in front was wonderful. However, we faced few issues with service. On the first day after the check-in, they seemed to have misplaced our luggage. It took a couple of hours and multiple calls to the front desk to finally get our luggages in the room.Also the housekeeping could be a bit more thorough as both the shampoo and the toilet paper were out in the bathroom and we had to call the front desk to get replacement.
Stayed 4 nights in Jun 2025

10/10 Excellent

Jiangxue

Stayed 3 nights in May 2025

10/10 Excellent

SURAINI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel sgt mewah cantik bersih makanan di restoran sedap
Stayed 1 night in May 2025

8/10 Good

Douglas John Lachlan

Travelled with family
Liked: Staff & service, amenities
Nice place for a reasonable cost. The place needed maintenance and was a little far out of town
Stayed 7 nights in May 2025

6/10 Okay

Tim

Disliked: Property conditions & facilities
Great location and nice pool which was not busy in late March. Horrible threadbare towels in the otherwise okay room. On site dining only okay. Communication about dining room schedule such as how Ramadan impacted dinner options and expectations regarding paying up front needs improvement.
Stayed 4 nights in Mar 2025

10/10 Excellent

tom

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is nice. Could have used some more clean up. There were trash litter around that kind of making dipping into the warm ocean less of an attraction.
Stayed 3 nights in Feb 2025

6/10 Okay

Shernie

Liked: Cleanliness, amenities
The only thing I dislike is the bathroom area where the shower curtain smell and bath towels smell too. I’ve requested twice bath towels and it is still smell.
Stayed 2 nights in Feb 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel on the beach. Great breakfast .

Stayed 5 nights in Feb 2025

10/10 Excellent

Logendran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service staff
Stayed 4 nights in Feb 2025

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ocean view room was nice. Comfortable size room with all the amenities
Stayed 2 nights in Jan 2025

2/10 Terrible

Evonne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Utterly appalling reservation receptionist phone service. Rang twice and put in hold for er leading to non-confirmation of my hotel reservation. Yet they taken out money from my credit card! Unreliable, highly not recommended to book anything at this hotel. Poor hotel staff training! Horrible experience!
Stayed 2 nights in Nov 2024

4/10 Poor

Timothy H

Business traveller
Disliked: Cleanliness, property conditions & facilities
Older Hotel that needs updating. Bathroom door rotten at the bottom and room very dusty
Stayed 1 night in Dec 2024

6/10 Okay

Noor

Liked: Cleanliness, property conditions & facilities, room comfort
Clean and nice to stay for short time.
Stayed 2 nights in Nov 2024

6/10 Okay

MEI LIN

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Housekeeping need to be improved. Therr are stain on pillow and bed sheet. Toilet roll not available. Didnt generate the receipt while i pay at property.
Stayed 2 nights in Nov 2024

8/10 Good

Simone

Nice property but dated.
Stayed 3 nights in Nov 2024

8/10 Good

K A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and convenient for small family. Beach right beside hotel allows my family to go to beach anytime easily.
Stayed 1 night in Sep 2024

8/10 Good

Iain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff in the bar and housekeeping Other areas need more attention restaurant in particular Limited food choices. But lots of places to eat outside in walking distance. Beach in front of hotel good but could do with some more sunbeds and Matt's. Enjoyed the stay and would return with managed expectations
Stayed 9 nights in Sep 2024

10/10 Excellent

Hsiu Jiuan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Room was decent size. Great staff. Limited dining options around the hotel.
Stayed 2 nights in Jun 2024

6/10 Okay

Yew Hooi

Travelled with family
Liked: Staff & service

Lack of room amenities

Room consider clean and comfort, outdoor parking are limited but hotel have indoor parking next to the building. One of the point like to share is lack of room amenities. The superior room (road view) do not have bathmat, no hand tower (but provide face tower) which i think are essential.
Stayed 1 night in Aug 2024

8/10 Good

Nur

Liked: Cleanliness, staff & service
-
Stayed 3 nights in Oct 2023