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The Palms - Town & Country Club

4.5 star property

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Photo gallery for The Palms - Town & Country Club

Garden
Interior detail
Combined shower/bathtub, hair dryer, slippers, towels
Pub
BBQ/picnic Area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
B Block, Sushant Lok, Phase I, Gurugram, Delhi N.C.R, 122001
  • Place, DLF Galleria Market
    ‪16 min walk‬
  • Place, Golf Course Road
    ‪5 min drive‬
  • Place, MGF Metropolitan Mall
    ‪6 min drive‬
  • Airport, Delhi (DEL-Indira Gandhi Intl.)
    ‪28 min drive‬

Room options

View all photos for Premier Room

View from room

Premier Room

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Luxury Room

View from room

Luxury Room

  • City view
  • 39 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Suite

Minibar, in-room safe, desk, soundproofing

Executive Suite

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Luxury Suite

Minibar, in-room safe, desk, soundproofing

Luxury Suite

  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Palms One

Minibar, in-room safe, desk, soundproofing

Palms One

  • City view
  • 39 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

The Palms - Town & Country Club

2 restaurants, a fitness centre and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, outdoor tennis courts and a steam room are on-site.
The Palms - Town & Country Club offers 30 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. This accommodation offers separate sitting areas. 42-inch LED televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit and slippers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the hotel include outdoor tennis courts, a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they enjoy the room service at The Palms - Town & Country Club. During your stay, you're just a quick walk from Max Hospital. You'll find features such as free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 2 outdoor tennis courts, a gym and a steam room
  • Within a 10-minute walk of Max Hospital and Fortis Memorial Research Institute
  • Airport shuttle service available for a fee
The Palms - Town & Country Club offers its guests outdoor tennis courts, a steam room, and a fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 18357 square feet (1706 square metres) and includes conference space. The luxury The Palms - Town & Country Club also features tour/ticket assistance, a garden, and concierge services. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Gurugram hotel.

Senses – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting).
Fusion – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Browns - The English Pub – This pub specialises in international cuisine. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Browns - The English Pub
  • Fusion
  • Senses

Things to do

  • 2 outdoor tennis courts
  • Gym
  • Pool
  • Racquetball/squash
  • Steam room

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 18,357 square feet of conference space
  • 3 meeting rooms

Outdoors

  • Garden

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 floor
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Hair dryer (on request)
  • Partially-open bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 1:30 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The property’s tennis academy are closed on Mondays, and the pool, squash court, and beauty salon are closed on Tuesdays.

Renovations and closures

The following facilities are closed on Tuesday:
  • Full-service spa
The following facilities are closed on Monday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Please note that the hotel policy is that appropriate swimwear and swim caps must be worn in the swimming pool. Any other clothing, including pants, t-shirts, shoes, and long dresses, are not allowed.
This property does not provide rackets or shoes for tennis and squash courts. Guests are advised to bring their own court shoes and rackets.
Children under 12 years old are allowed in the pool until 7 PM and must be accompanied by an adult.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Palms Town Country Club Gurgaon
Palms Town Country Club Hotel
Palms Town Country Club Hotel Gurgaon
Palms Town Country Club
Palms Town Country Club Hotel Gurugram
Palms Town Country Club Hotel
Palms Town Country Club Gurugram
The Palms Town Country Club
The Palms Town & Gurugram
The Palms - Town & Country Club Hotel
The Palms - Town & Country Club Gurugram
The Palms - Town & Country Club Hotel Gurugram

The Palms - Town & Country Club Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 52 out of 123 reviews
Rating 8 - Good. 40 out of 123 reviews
Rating 6 - Okay. 15 out of 123 reviews
Rating 4 - Poor. 6 out of 123 reviews
Rating 2 - Terrible. 10 out of 123 reviews

8.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Itu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Ratan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay and good staff.
Stayed 2 nights in Jun 2024
Verified

6/10 Okay

Sunil

Its ok for a very short stay. No lift so be aware and prepared for hauling the luggage if you are on upper floors. No international power points. The way to rooms has steps all over the way. No trolley to get luggage to the room. Just ok.
Stayed 1 night in Dec 2025
Verified

8/10 Good

VAISHALI PALWANKAR

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful property

The property is very nice and beautiful. The location also was quite good. Breakfast menu had adequate variety and the staff was courteous. The room was very spacious and had a nice historic touch to it. Bathroom was really huge with a tub plus shower stall. Toiletries were basic but nice.
Stayed 1 night in Jan 2025
Verified

8/10 Good

Dee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The palms

Stay was good and all the staff were friendly Has gardens and a really nice pool area with a nice salon available on site Great ambiance
Stayed 1 night in Oct 2023
Verified

8/10 Good

Vashisht

Liked: Cleanliness, amenities, property conditions & facilities
Grounds are beautiful. It's a resort and club but building is old . Good staff.
Stayed 1 night in Mar 2024
Verified

8/10 Good

Raman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Rajeev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory!
Stayed 1 night in Jan 2023
Verified

4/10 Poor

Jayadev

Disliked: Staff & service, property conditions & facilities
Not up to the mark mainly staff
Stayed 2 nights in Jul 2023
Verified

2/10 Terrible

HASHEM

Disliked: Cleanliness, staff & service
Reception is not friendly and duty manager is not cooperative.
Stayed 1 night in Aug 2023
Verified

4/10 Poor

Sankrant

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The rudest check-in experience and staff. First they refused to honor my Expedia booking and I had to pay separately (it was a pre-paid booking). Then I had a friend visiting and they refused to allow them to hang out in my room. Never seen service as bad.
Stayed 1 night in Sep 2022
Verified

4/10 Poor

Rahul

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The staff and their hospitality is very poor. They don't even smile at you. Rude behaviour and looks like they just are doing their job in pressure. No valet parking, to swim, you need swimming cap, if you don't have they will ask you to pay 200rs per person for it. And don't know why photography is not allowed near swimming pool. Useless rules. And grass around the rooms are not well maintained.
Stayed 1 night in Jul 2023
Verified

2/10 Terrible

INDRANI

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff doesn’t help with luggage when you get out of car. They stare at you. They told me I had an incidental charge. I said I didn’t have any charges other than noodles I bought for a small amount. I gave them the money and they didn’t have change so they kept the change. Then they called me saying they forgot to charge tax. Kept harassing me every 30 mins to pay. I’m in a rush to catch my flight. Harassment for a few dollars. I showed proof I am waiting for the bank to approve payee. Don’t stay here.
Stayed 1 night in Sep 2023
Verified

2/10 Terrible

VIRGINIE

déçue

j'y ai séjourné plusieurs nuits et suis tres déçue car l'hotel n'avait pas les équipements de restauration comme sur les photos. L'hotel est vide et vieillissant. La piscine fermée 2 fois dans la semaine et impossible de réserver leur service de massage. Qui plus est, ils m'ont réclamé un complement de paiement car soit disant ils n'avaient pas reçu mon virement que j'ai du prouvé sur mon relevé de banque. Je déconseille fortement
Stayed 3 nights in Mar 2025
Verified

6/10 Okay

Isabelle

Liked: Cleanliness
Disliked: Staff & service, amenities
le personnel, peu aimable n'était pas à la hauteur de cet établissement sensé être luxueux.
Stayed 1 night in Nov 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay
Stayed 1 night in Mar 2022
Verified

8/10 Good

Savleen

Liked: Cleanliness, property conditions & facilities
Beautiful club … surrounded with lots of greenery… but Don’t expect outstanding hospitality from its staff.
Stayed 2 nights in Feb 2022
Verified

10/10 Excellent

Sameer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had a good time !!

Great location, beautiful property with a tranditional feel.
Stayed 2 nights in Nov 2021
Verified

10/10 Excellent

Rohini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel, good location

The hotel was very well located, mostly friendly and accommodating staff. My only issue with the hotel is the STRONG synthetic smelling room freshners used in all the rooms which really gave me a massive headache. I had to check 4 rooms before I was forced to upgrade to a room with a balcony to open the doors and get fresh air in, i.e. I had to pay extra just to get normal air into my room. I highly recommend the Spa/salon and Kiran who gives the most wonderful massage. Food was good. Too many plastic flowers around for my personal liking but that can be ignored.
Stayed 2 nights in Nov 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent ambience
Stayed 1 night in Aug 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Amazing property, well laid out giving a feel of a resort. Lots of open space and a very relaxing environment.
Stayed 1 night in Mar 2021
Verified

10/10 Excellent

Lok3sh

It is a nicely laid out property with lots of open spaces a d fardens. Very relaxing considering a busy NCR
Stayed 4 nights in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked all the staff they are all perfect & very helpful with smile. I do not liked the rooms & bathrooms as they need some maintenance or renovation. Bed was very hard & not comfortable
Stayed 3 nights in Jun 2019
Verified

6/10 Okay

HARI RAJ

Check-in takes gruelling 15-20 minutes every time. I expect faster check-in as in other hotels especially on nights when I am already tired. I am not sure why I am being provided sub-standard rooms when my colleagues get better rooms for same price. Just to be sure, I have confirmed that they did not get any sort of upgrade or such. I think that when they run out of rooms in hotel they allocate rooms in apartments which are not up to standard considering the price paid. I have stayed a total of 4 nights so far here and its not good. I have moved on to other hotels in recent stay.
Stayed 1 night in May 2019
Verified

10/10 Excellent

Gundeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

It was an amazing experience. Beautiful and peaceful location.
Stayed 2 nights in Apr 2019