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HI Hotel International Hamburg

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Reception
Studio Suite | Living area | 90-cm flat-screen TV with satellite channels, TV, offices
Executive Studio Suite | Living area | 90-cm flat-screen TV with satellite channels, TV, offices
Executive Studio Suite | Hypo-allergenic bedding, down duvets, in-room safe, desk
Executive Studio Suite | Bathroom | Bathtub, hair dryer, towels, soap

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Breakfast available
  • Parking available
  • Business services
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Billwerder Neuer Deich 14, Hamburg, HH, 20539
  • Place, Norderelb Bridges
    ‪4 min walk‬
  • Place, Hamburg Wholesale Market
    ‪4 min drive‬
  • Place, Mehr!-Theater am Großmarkt
    ‪4 min drive‬
  • Airport, Hamburg (HAM)
    ‪37 min drive‬

Room options

View all photos for Twin Room

Hypo-allergenic bedding, down duvets, in-room safe, desk

Twin Room

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Twin Room

Hypo-allergenic bedding, down duvets, in-room safe, desk

Executive Twin Room

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Double Room

Executive Double Room | Hypo-allergenic bedding, down duvets, in-room safe, desk

Executive Double Room

8.0 out of 10
Very good
(3 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Triple Room

Triple Room | Hypo-allergenic bedding, down duvets, in-room safe, desk

Triple Room

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Triple Room

Triple Room | Hypo-allergenic bedding, down duvets, in-room safe, desk

Triple Room

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Executive Triple Room

Executive Triple Room | Hypo-allergenic bedding, down duvets, in-room safe, desk

Executive Triple Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Studio Suite

Studio Suite | Hypo-allergenic bedding, down duvets, in-room safe, desk

Studio Suite

  • River view
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Studio Suite

Studio Suite | Living area | 90-cm flat-screen TV with satellite channels, TV, offices

Studio Suite

  • River view
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Double Room

Hypo-allergenic bedding, down duvets, in-room safe, desk

Double Room

8.4 out of 10
Very good
(8 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Basic Twin Room

Basic Twin Room | Hypo-allergenic bedding, down duvets, in-room safe, desk

Basic Twin Room

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

HI Hotel International Hamburg

This smoke-free hotel features self parking, a 24-hour front desk and a computer station. WiFi in public areas is free. Additionally, tour/ticket assistance, a front desk safe and multilingual staff assistance are on-site.
HI Hotel International Hamburg offers 385 accommodations with a safe and free newspapers. Beds feature down duvets. A pillow menu is available. 90-cm flat-screen televisions come with satellite channels. Bathrooms include a bath and hairdryers.

This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include offices, desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they enjoy the helpful staff at HI Hotel International Hamburg. During your stay, you're just a quick walk from Elbe. Free WiFi in public areas, breakfast (surcharge) and self-parking (surcharge) are available.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, a computer and multilingual staff
  • On-site recreation includes bicycles to rent
  • 6 minutes by car from Miniatur Wunderland and 6 minutes from Jungfernstieg
As a guest of HI Hotel International Hamburg, you'll find a vending machine, multilingual staff, and tour/ticket assistance. A computer station is on site and WiFi is free in public spaces. HI Hotel International Hamburg also features a front desk safe and a lift. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Hamburg hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (EUR 22 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 18 per person

Things to do

  • Bicycle rentals

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (109 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 18 floors
  • 2 buildings
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathtub
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 90-cm flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Office
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

This property is closed from 21 December 2025 to 31 December 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18 per person
  • Covered self-parking fee: EUR 22 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hamburg Holiday Inn
Holiday Inn Hamburg
Holiday Inn Hotel Hamburg
Holiday Inn Hamburg Hotel
Holiday Inn Hamburg Hotel Hamburg

HI Hotel International Hamburg Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 302 out of 1000 reviews
Rating 8 - Good. 420 out of 1000 reviews
Rating 6 - Okay. 186 out of 1000 reviews
Rating 4 - Poor. 51 out of 1000 reviews
Rating 2 - Terrible. 41 out of 1000 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

QIANG

Liked: Staff & service
Disliked: Cleanliness
room is poor. restaurant was closed. parking eur 22 per night. staff is very friendly.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice environment and good sized room. Good facilities.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was in excellent conditions.. Bath comfortable.. the things to improve is to have a gym
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

Jørgen Thusgaard

Liked: Staff & service
I was very disappointed that the Wingfang bar had closed.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Yevgeniy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, clean,,good location.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Stephen C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great IHG Hotel

Great hotel, friendly staff, underground paid parking on site, several excellent restaurants down the street...
Stayed 3 nights in Sep 2022
Verified

10/10 Excellent

Eda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, the staff was very friendly. The bar was very nice, old style. We will prefer again for our next visit
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect. Area was quiet with a habor view with access to restaurants, public transportation and walking trails.
Stayed 11 nights in Jun 2022
Verified

10/10 Excellent

Max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prima Hotel, super an die S-Bahn angebunden
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Jun 2024
Verified

8/10 Good

Antje

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Geräumiges Zimmer, Minibar inclusive.
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Tim

Liked: Cleanliness, staff & service
Good hotel with spacious room en large desk. The breakfast was good and lots to choose from. Only the surrounding streets were crowded and relative dark
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 2 nights in Jul 2025
Verified

4/10 Poor

Cevat

Liked: Staff & service
There is a lot of people living in the hotel and very angry faces, I didn’t feel comfortable and I wouldn’t stay again.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Lucian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

A good experience. Staff and room was good.
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Aziz

Liked: Cleanliness, property conditions & facilities
Good
Stayed 3 nights in Sep 2024
Verified

8/10 Good

Fanni

Liked: Cleanliness, staff & service
It is a bit old but clean
Stayed 2 nights in Jul 2023
Verified

6/10 Okay

Mafidul

Disliked: Staff & service, property conditions & facilities
It is just ok. Nothing special.
Stayed 4 nights in Jul 2023
Verified

8/10 Good

paolo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Okay

On the outskirts of the city centre but easy transport links. Hotel reception staff very professional and efficient. The triple room we had had a lovely view overlooking the river but was rather dated. Mattress edge was rather saggy. Didn't have breakfast as at €20 each it's far too expensive. Housekeeping could have been better, didn't replace coffee sachets or toiletries.
Stayed 3 nights in Nov 2023
Verified

2/10 Terrible

Mario

Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast is great but the facility is very decayed. Carpets and curtains are stained and broken - they seem at least 20 years old. The location is bad for a tourist. Cabs are difficult to get and take a long time. Not walkable to downtown and touristic destinations. It feels like a cheap college dorm. I think people actually live in it. Definitely not the price Expedia found for us.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

gemma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was absolutely lovely inside. Gorgeous artworks, modern and spacious lobby. The restaurant and bar was amazing and staff were friendly and attentive. The food was great and the service too. Our room was simple and very clean, perfect for what we needed. The view was not too bad, the area its in looks run down, with derelict buildings and graffiti and sewage smells to one side amd a nice park and the river to another. I mean its close to a motorway and train station...good transport links so we hopped on and off of the trains, we couldn't fault the public transport system. Not sure how safe i felt walking back under the motorway at night-time, but didnt see many people. The hotel felt very safe and I would return again. Thanks for having us Hamburg!
Stayed 2 nights in Dec 2023
Verified

4/10 Poor

Jacek

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Very weak location and disappointing service.

I was very disappointed with this hotel. Location is very weak and surrounding does not look great. You have to take taxi or public transport as walking - despite not long distance - to center is not very pleasant. Service was quite weak as there are in the reception generally young and not very experienced staff. Breakfast is expensive (20 Euros) in comparison to other hotels in Germany. Unfortunately, there is no other option close to hotel. The cost of the hotel is very high comparing to value, which offers. I do not understand why it has 4 stars... I will never stay again in that Holiday Inn.
Stayed 3 nights in May 2023
Verified

6/10 Okay

Olga

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

too expensive for a broken mattress

The hotel doesn't even deserve 3 stars, let alone 4. We paid for a triple room with 3 single beds, and got 2 beds and an extra bed with 2 mattresses that can be joined, height 30 cm from the floor. When I tried to ask for a 3rd normal bed, they were not interested, instead they said that Hotels charged me for 3 single beds and that I should complain to them, because they don't have another room. The maximum unprofessionalism of the manager who says that I am breaking my back for 3 nights in a room that costs 431 euros for 3 days without breakfast. Overpriced for the overall service, location and facilities, which are not there as if you were in a one-star hotel.
Stayed 3 nights in Apr 2023