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elaya hotel hannover city

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Welcome to our hotel lobby, featuring a central reception desk, comfortable seating area, and large window.
Relax in our spacious seating area, surrounded by unique artwork and natural light.
Relax in a comfortable seating area with a tufted armchair and small table, featuring a coffee machine and selection of beverages.
Experience the warm welcome of this contemporary hotel, where hospitality shines through its illuminated windows and lush greenery.
Enjoy a wide selection of fresh fruits, pastries, and beverages at our buffet.

Popular amenities

  • Bar
  • Breakfast available
  • Pet-friendly
  • Free WiFi
  • Restaurant

Explore the area

Map
Friedrichswall 21, Hannover, 30159
  • New Town Hall
    ‪3 min walk‬
  • Maschsee
    ‪7 min walk‬
  • Heinz von Heiden Arena
    ‪12 min walk‬
  • Hannover (HAJ)
    ‪17 min drive‬

Room options

View all photos for Standard Single Room

Standard Single Room | Hypo-allergenic bedding, individually decorated, blackout curtains

Standard Single Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 1
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, individually decorated, blackout curtains

Junior Suite

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Single Room

Comfort Single Room | Room amenity

Comfort Single Room

8.0 out of 10
Very good
(4 reviews)
  • 18 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Comfort Double Room

Comfort Double Room | Room amenity

Comfort Double Room

8.0 out of 10
Very good
(1 review)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed and 2 Single Beds

Similar properties

Exterior

Mercure Hotel Hannover City

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (726)
The price is €113
for 1 room
includes taxes & fees
8 Aug - 9 Aug
Mercure Hotel Hannover City

About this property

elaya hotel hannover city

Pet-friendly hotel connected to a railway/underground station in Hannover with 3 restaurants
This smoke-free hotel features 3 restaurants, 2 bars/lounges and 2 coffee shops/cafes. WiFi in public areas is free. Additionally, a snack bar/deli, coffee/tea in a common area and a TV in a common area are on-site. Weekly housekeeping is available.
Elaya hotel hannover city offers 40 accommodations with iPads and complimentary bottles of water. Each accommodation is individually decorated. 40-inch flat-screen televisions come with digital channels.

Bathrooms include baths or showers and hairdryers. Guests can surf the web using complimentary wireless Internet access. Hypo-allergenic bedding, an iron/ironing board and hairdryers can be requested. Housekeeping is provided on a weekly basis.

With your stay at elaya hotel hannover city, you're connected to a railway/underground station and just a quick walk from KUBUS Municipal Gallery. Free WiFi in public areas, 3 restaurants and 2 bars are available.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 3 restaurants, 2 coffee shops/cafes and 2 bars/lounges
  • Buffet breakfast served weekends for a fee
  • Amenities include multilingual staff, a vending machine and coffee/tea in a common area
  • 11 minutes by foot from Maschsee and a 4-minute drive from Heinz von Heiden Arena
  • Pets welcome free of charge
There are 3 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. A vending machine, multilingual staff, and coffee/tea in common area are also featured at elaya hotel hannover city.

This Hannover hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast on weekends from 7:00 AM and 11:00 AM.
Elaya hotel hannover city has 3 restaurants on site.

Languages

English, German, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (EUR 16 per day); discounts available
  • Street parking available

Food and drink

  • Weekend buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 16 per person
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 3 restaurants
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Art gallery
  • Designer stores
  • Shopping centre
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • Luggage storage
  • Vending machine

Guest services

  • Change of towels on request
  • Housekeeping (weekly)
  • Multilingual staff

Outdoors

  • In a nature reserve

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • 100% renewable energy
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels
  • IPad

Food and drink

  • Free bottled water

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • LED lighting
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Friday (6:30 AM - 10:00 PM) and Saturday - Sunday (6:30 AM - 4:00 PM)
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, lockbox

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and may be collected at the property. The amount varies based on factors such as length of stay, property classification and room price. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 16 per person
  • Nearby parking fee: EUR 16 per day(984 ft away; open 24 hours)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses wind, solar and geothermal energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property's front desk is open during the following times:
  • Monday - Friday: 6:30 AM - 10:00 PM
Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and lockbox information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Arthotel ANA Prestige
Elaya Hannover City Hannover
elaya hotel hannover city Hotel
elaya hotel hannover city Hannover
elaya hotel hannover city Hotel Hannover
elaya hannover city ehemals Arthotel Ana Prestige

elaya hotel hannover city Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 16 out of 53 reviews
Rating 8 - Good. 18 out of 53 reviews
Rating 6 - Okay. 8 out of 53 reviews
Rating 4 - Poor. 7 out of 53 reviews
Rating 2 - Terrible. 4 out of 53 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
I can not say enough good things about Antje and her team!! From connecting with them a week before I arrived to the day I walked in the front door to the day I left, they were professional, friendly, helpful and engaging!! Very much a family feeling! The morning breakfast is fantastic!! They have a small bar right at reception with fantastic local beer and small pizza to order! This is a wonderful boutique style hotel! I will be back!
Stayed 7 nights in Mar 2025

6/10 Okay

Donna

Travelled with family
Stayed here for one night before flying home. Hotel is approx 10 mins walk from main station through city centre. Sits on a busy main road directly across from Town Hall, which is stunning to say the least. Rooms were ok, we booked two. The were clean, but a toothbrush was left in the shower in our room, and a previous travellers tshirt in my sons room wardrobe, so perhaps not checked thoroughly. When we arrived, we were met with a sign on the door saying reception was closed at 6pm and call a hotel in Hamburg to gain entry. After a few panicky minutes, we found lock boxes and an email sent whilst travelling to tell us the code. Not exactly customer friendly. However reception opened at 6am following morning. Breakfast was provided, which was basic, I think as the hotel was strangely quite. Could do better in terms of customer experience. But stay was ok.
Stayed 1 night in Jun 2024

4/10 Poor

JONG

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Kerstin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2025

4/10 Poor

Peter D.

Disliked: Cleanliness, property conditions & facilities

Very messy

The hotel is messy. There is clutter in many places, including cleaning supplies (cloths, cleaning agents), garbage bags with used bed linen, cardboard boxes with products for room replenishment. This is not only when they are cleaning. The vacuum cleaners are just pushed into the corner of the hallway. There are empty plant boxes and empty refrigerators. Room cleaning is very poor. The hotel appears very worn. The staff are polite and seem service-minded. But their appearance, clothing, and general behavior are not what you would expect from a service business or even a medium-quality hotel. For example, the reception is empty while the receptionist is smoking on the street. Breakfast was acceptable. There is no coffee maker or similar in the rooms. Soap and shampoo bottles are maybe half full if you're lucky. The good thing about them not tidying up is that you can find an extra bottle of mineral water in the hallway from the cardboard boxes. The location is good. Although the hotel stay is not expensive, it is still far too costly for the value provided. Overall, the hotel seems poorly and unprofessionally managed. It is not the worst - but definitely among the worst hotels I have stayed at.
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service

Loistava sijainti, kehnohko palveluasenne

Kirjasivat yöpymisten määrän itse väärin avainkortille, jolloin kortti lakkasi yllättäen toimimasta. Korjasivat asian, mutta eivät pahoitelleet. Hissi ei toiminnassa, jyrkät portaat, monta kerrosta. Sängyn alla pölypalloja, sieltä ei siivottu. Muuttuneesta etuoven aukiolosta ei tiedotettu riittävästi, liukuovessa oli lappu jota ei edes nähnyt jos ovi oli valmiiksi auki (jos avainkortit eivät olisi toimineet tuolloin, olisimme jääneet yöksi ulos). Henkilökunta ei hymyillyt, paitsi aamiaishuoneen viehättävä nuori nainen ja reipasotteinen mieshenkilö joka keräsi astioita. Hotellin sijainti loistava ja sänky mukava. Kylpyhuoneen pesuaineet huonolaatuisia ja niitä oli pienet määrät isojen purkkien pohjalla, vaikea saada sieltä mitään tulemaan.
Stayed 6 nights in Mar 2025

2/10 Terrible

Martina

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Michael, Frankfurt

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Mein Zimmer war an vielen Stellen nicht sauber und beim Frühstück fehlten auch viele Dinge. Das Preis/Leistungsverhältnis passt einfach nicht!
Stayed 1 night in Jan 2025

6/10 Okay

Quentin

Stayed 1 night in Jan 2025

10/10 Excellent

Christof

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Takehiro

Business traveller
Disliked: Amenities, property conditions & facilities
エレベーター故障、Wifiが部屋まで届かず。駅から徒歩15分以上。今後予約することはない。
Stayed 1 night in Oct 2024

6/10 Okay

Takehiro

Business traveller
Liked: Cleanliness
Disliked: Amenities
2泊予約したが、1泊ずつ荷物を出さなくてはならなかった。またエレベーターが故障しており、翌日治ると言われたが治っておらず、3階までスーツケースを持っていかなくてはならなかった。また、3階の部屋はWifiが届かず、2泊目は1階に変更したが、予約した部屋より狭かった。駅からも歩いて15分以上かかるし、今後泊まることはないだろう。
Stayed 1 night in Oct 2024

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Max

Stayed 2 nights in Jul 2024

8/10 Good

Anne M.

Stayed 1 night in Jun 2024

8/10 Good

Nina

Liked: Amenities
Für Konzerte in der Swiss Life Hall perfekt geeignet. Innenstadt auch zu Fuss erreichbar
Stayed 3 nights in Jun 2024

2/10 Terrible

Johan

Stayed 3 nights in Jun 2024

2/10 Terrible

Johan

Business traveller
Liked: Cleanliness
Disliked: Staff & service

Insulted, thrown out - avoid this place

Simple hotel, good location. Horrible experience. At the arrival to the hotel in the afternoon, the nice girl greeting us told we should pay at checkout four nights later. The day after, when arriving back to the hotel at 6pm, we were met by an extremely upset guy in the reception, who claimed we were trying to fraud the hotel - they had tried to charge the card listed with hotels.com, and it’s a card I use for booking purposes only - and just have a balance when paying. As I had been told we should pay at checkout, there was no balance on the card. The rude receptionist refused to believe that the sweet girl that had welcomed us had told us to pay at checkout, he instead claimed that we had arrived at night - he started yelling at us, claimed we were thieves (in front of other guests) and that we should get our things and leave the hotel immediately. Both his claims would have been very easy to check had he just bothered, instead of spending his energy on threatening us - at which point I lost my temper and yelled back at him. He could easily see when we checked in, and he could have contacted his colleague to verify our claim. He claimed that Expedia demanded us to leave the hotel straight away, and that my account at Expedia should be cancelled - when I asked him to show me that, he couldn’t produce it, just a message from Expedia that the payment hadn’t worked and that he should contact us about that within 24 hours. Avoid this place!! We went to Hilton instead.
Stayed 4 nights in Jun 2024

10/10 Excellent

Doreen

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Zentral und gut

Einfacher Check in, kostenloser Kaffee, Zimmer 5. Stock- leider viel Spinnenweben
Stayed 1 night in Apr 2024

10/10 Excellent

Peter

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Dirk

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

8/10 Good

Matthias

Stayed 1 night in Feb 2024

8/10 Good

Abdullah

Garni Hotel macht auf Lifestyle; aber sonst alles gut
Stayed 2 nights in Jan 2024

10/10 Excellent

Vildana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freundlicher Service, modernes Zimmer, zentral gelegen, Badezimmer leichte Mängel, Preis/Leistung sehr gut, Frühstück alles dabei
Stayed 2 nights in Dec 2023