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Hilo Hawaiian Hotel, Trademark Collection by Wyndham

3.5 star property

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Photo gallery for Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Desk, laptop workspace, iron/ironing board, rollaway beds
Suite, 1 Bedroom, Ocean View | Living area | 32-inch flat-screen TV with cable channels, TV
Exterior
Sports facility
Breakfast and dinner served

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
71 Banyan Dr, Hilo, HI, 96720
  • Place, Naniloa Country Club
    ‪1 min walk‬
  • Place, Liliuokalani Park and Gardens
    ‪7 min walk‬
  • Place, Coconut Island Park
    ‪7 min walk‬
  • Airport, Hilo, HI (ITO-Hilo Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Hearing,Roll-in Shower,Ocean View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Hearing,Roll-in Shower,Ocean View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View) | Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View) | Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 1 King Bed, Non Smoking, Ocean View

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Queen Beds, Non Smoking, Ocean View

7.8 out of 10
Good
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Deluxe Room, 1 King Bed, Non Smoking, Ocean View | Desk, laptop workspace, iron/ironing board, rollaway beds

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, Oceanfront

Desk, laptop workspace, iron/ironing board, rollaway beds

Premium Room, 1 King Bed, Non Smoking, Oceanfront

  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

Desk, laptop workspace, iron/ironing board, rollaway beds

Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking (Banyan View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 1 King Bed, Non Smoking (Banyan View)

7.4 out of 10
Good
(10 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Banyan View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Double Beds, Non Smoking (Banyan View)

8.2 out of 10
Very good
(13 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View) | Desk, laptop workspace, iron/ironing board, rollaway beds

Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View) | Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 1 King Bed, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Double Beds, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

  • Sleeps 4
  • 2 Double Beds

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About this property

Hilo Hawaiian Hotel, Trademark Collection by Wyndham

An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Self parking is free. Other amenities include a bar/lounge, a coffee shop/cafe and a business centre. Housekeeping is available on request.
Hilo Hawaiian Hotel, Trademark Collection by Wyndham offers 286 accommodations with coffee/tea makers and a hairdryer. 32-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Hilo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Hilo Hawaiian Hotel, Trademark Collection by Wyndham's great location. During your stay, you're just a quick walk from Naniloa Country Club. Enjoy features like free self-parking, plus an outdoor pool and a restaurant.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes a gym
  • Guests have great things to say about the size of the guestrooms and the location
  • Steps from Hamakua Heritage Corridor and Naniloa Country Club
Hilo Hawaiian Hotel, Trademark Collection by Wyndham offers its guests an outdoor pool and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge.

Business amenities include a business centre and a meeting room. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Hilo Hawaiian Hotel, Trademark Collection by Wyndham. Free self parking is available.

This 3.5-star Hilo hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:00 AM.
WSW The Steakhouse – This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.
ICafe/Waioli Lounge – This café only serves light fare. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • iCafe/Waioli Lounge
  • WSW The Steakhouse

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • Lift

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.61 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room coffee
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Hilo Hawaiian Hotel, Trademark Collection by Wyndham Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 600 out of 1336 reviews
Rating 8 - Good. 372 out of 1336 reviews
Rating 6 - Okay. 214 out of 1336 reviews
Rating 4 - Poor. 77 out of 1336 reviews
Rating 2 - Terrible. 73 out of 1336 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Robert, Lewiston

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is unusual to find a suite with a real door, then an ocean view and two lanai’s. An especially amazing place, book a suite. It is worth double the rate!
Stayed 3 nights in Jan 2026

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved the hotel & stay and. I’m already making plans for
Stayed 7 nights in Dec 2025

10/10 Excellent

Hongqin

Stayed 1 night in Dec 2025

6/10 Okay

Victoria

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Location was great. Breakfast at the steakhouse was good. The property overall needs updating. Furniture, carpeting, and paint is worn. The room was not very clean. Had 4 adults registered for the room and had to ask for more than 2 sets of towels every time housekeeping came through.
Stayed 4 nights in Dec 2025

2/10 Terrible

JAMES

Travelled with family
Disliked: Cleanliness, amenities
There are more than a dozen hairs on the sheets of both beds, and there are also many hairs on the duvet covers. It is very obvious that the room was not properly cleaned — the sheets and duvet covers were not changed and were simply re-made. This is extremely unhygienic and unacceptable. I contacted the front desk, and the staff said they would report it to the manager, but the housekeeping staff has already left for the day. I requested a room change, but the front desk told me the hotel was fully booked. They only provided two bed sheets and did nothing else to address the issue. This does not resolve the problem. The room was not properly cleaned or sanitized, and being asked to change the sheets myself is not acceptable for a hotel of this standard. I am very disappointed with this level of service and expect proper housekeeping service, full linen replacement for all bedding, and appropriate compensation for this unacceptable experience.
Stayed 1 night in Dec 2025

4/10 Poor

Zhenfeng

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The hotel has a very good location and a good view if you get a balcony room, but the rest are disappointing. They claim they do housekeeping every 2 days, which I am fine with. But in reality, no housekeeping was done in 2 days. When I asked them to do it, the front desk was rude, said he will call the service team, and "what else do you want?!" The service team member came and gave us two sets of towels, and that's it. No removal of trash and used towels. No restocking of shampoo, toilet paper. I had to ask again on the 3rd day for the housekeeping to take place. The room has a faint smell of smoke even though this is a smoke-free hotel. On Christmas Eve, the power went out. Granted it was not the hotel's fault, but the way they panicked without a plan was annoying on top of the power outage. The food at the restaurant was OK. The food at the lounge was salty and service was very slow. The pool looked old, so we didn't even try. Would not recommend.
Stayed 4 nights in Dec 2025

10/10 Excellent

Kenneth, SANDY

Stayed 3 nights in Dec 2025

2/10 Terrible

Nathaniel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Gross-sheets not clean, hair in bathroom, smelled of fish in hallways Outdated is an understatement. Entire building needs complete renovation. No beach as advertised. Surrounding area is sad and depressed. Many homeless. No one who is on vacation should be subjected to this hotel and sadly Hilo. Nearby hotels are drastically worse
Stayed 2 nights in Dec 2025

6/10 Okay

Danielle

Stayed 1 night in Dec 2025

10/10 Excellent

douglas

Stayed 1 night in Dec 2025

2/10 Terrible

Chunyue

Stayed 1 night in Dec 2025

10/10 Excellent

Lisa, Corning

Stayed 1 night in Dec 2025

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Staff. Cleanliness of room
Stayed 1 night in Dec 2025

4/10 Poor

Ao

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The front desk staff were not considerate of customers. When there was no parking available, they did not offer any help or solution. The ice machine was also out of order, and no one seemed to care or explain what to do. In addition, the room felt very old. Some outlets did not work well, and there were no USB or Type-C charging outlets, which is very inconvenient nowadays. Overall, the service and facilities were disappointing, and I did not feel welcomed as a guest.
Stayed 3 nights in Dec 2025

10/10 Excellent

Rocky

Stayed 4 nights in Dec 2025

6/10 Okay

Darshan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom light very low. Shower was too slow. Overall room paint and quality was so dull. AC made so much noise. Not worth for money
Stayed 1 night in Dec 2025

6/10 Okay

KATHLEEN

Travelled with family
Average rooms , drinking rules are silly for a resort should be able to wander your property with a cocktail
Stayed 2 nights in Nov 2025

4/10 Poor

Evan

Disliked: Cleanliness, property conditions & facilities
This hotel is just worn down. The brand standards are clearly lower than most.
Stayed 2 nights in Nov 2025

10/10 Excellent

John, Kapaau

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Friendly staff. Nice view of the mountain when you’re at the bar or at the restaurant.
Stayed 1 night in Dec 2025

8/10 Good

Xiaoyang

Stayed 1 night in Dec 2025

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
It was fantastic location, great trip!
Stayed 7 nights in Nov 2025

10/10 Excellent

Moana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted with the warmth of the Aloha spirit at the front desk all the staff was great!! The dinner buffet and breakfast was ono the rooms was comfortable the location of the property close by the AirPort is maikaʻi 🤙🙏😇🙌❤️ from my Hale to the Ohana of Hilo Hawaiian Hotel trademark collection by Wyndham may each and Everyone Have a Blessed Mele Kalikimaka me ka Hau'oli Makahiki Hou,
Stayed 1 night in Dec 2025

8/10 Good

Jesse

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2025

2/10 Terrible

May

I booked and purchased my stay through Expedia, to find on my credit card statement that the hotel double purchased the same stay. Now I have to deal with making multiple calls to hopefully get this cleared. Seems to be reoccurring issues here on Big Island. Smh
Stayed 1 night in Dec 2025

10/10 Excellent

Annette

Comfortable clean room. Close to restaurants and shopping.
Stayed 2 nights in Nov 2025

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