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Best Western Hotel Causeway Bay

3.5 star property

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Photo gallery for Best Western Hotel Causeway Bay

Balcony
Pool
Restaurant
Lobby sitting area
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Hot tub
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
Cheung Woo Lane, Canal Road West, Causeway Bay, Hong Kong
  • Place, Causeway Bay Shopping Plaza
    ‪2 min walk‬
  • Place, Wan Chai Road
    ‪2 min walk‬
  • Place, Times Square Shopping Mall
    ‪3 min walk‬
  • Airport, Hong Kong (HKG-Hong Kong Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard City View Queen Room

In-room safe, free WiFi, bed sheets

Standard City View Queen Room

  • 15 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds, City View

In-room safe, free WiFi, bed sheets

Standard Room, 2 Single Beds, City View

  • 15 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior City View Queen Room

Superior City View Queen Room | In-room safe, free WiFi, bed sheets

Superior City View Queen Room

8.4 out of 10
Very good
(39 reviews)
  • 15 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior City View Twin Room

In-room safe, free WiFi, bed sheets

Superior City View Twin Room

  • 15 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe City View Queen Room

Deluxe City View Queen Room | In-room safe, free WiFi, bed sheets

Deluxe City View Queen Room

8.2 out of 10
Very good
(30 reviews)
  • 15 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe City View Twin Room

In-room safe, free WiFi, bed sheets

Deluxe City View Twin Room

  • 15 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

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includes taxes & fees
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About this property

Best Western Hotel Causeway Bay

Hotel with a rooftop terrace, steps from Times Square Shopping Mall
This hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a rooftop terrace, Access to hot tub and concierge services are on-site.
Best Western Hotel Causeway Bay offers 258 air-conditioned accommodations with a safe and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include a shower, slippers and hairdryers.

This Hong Kong Island hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include Access to hot tub and a fitness centre.
Our customers tell us they can't get enough of Best Western Hotel Causeway Bay's great location. During your stay, you're just a quick walk from Times Square Shopping Mall. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Steps from Times Square Shopping Mall and a 2-minute drive from Victoria Harbour
Best Western Hotel Causeway Bay offers its guests Access to hot tub and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A rooftop terrace, multilingual staff, and concierge services are also featured at Best Western Hotel Causeway Bay.

Smoking is allowed in designated areas at this 3.5-star Hong Kong Island hotel.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:00 AM.
Best Western Hotel Causeway Bay has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: HKD 77 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Hot tub

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 40 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately HKD 77 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Best Western Causeway Bay
Best Western Hotel Causeway Bay
Best Causeway Bay Hong Kong
Best Western Hotel Causeway Bay Hong Kong
Best Western Hotel Causeway Bay Hotel
Best Western Hotel Causeway Bay Hong Kong
Best Western Hotel Causeway Bay Hotel Hong Kong

Best Western Hotel Causeway Bay Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 235 out of 1001 reviews
Rating 8 - Good. 356 out of 1001 reviews
Rating 6 - Okay. 226 out of 1001 reviews
Rating 4 - Poor. 97 out of 1001 reviews
Rating 2 - Terrible. 87 out of 1001 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Ricky

friendly staff
Stayed 1 night in Sep 2025

10/10 Excellent

Mathurada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, staff are friendly and helpful
Stayed 2 nights in Sep 2025

10/10 Excellent

Chun man

Business traveller
Liked: Cleanliness
Nice room but pretty small
Stayed 1 night in Sep 2025

4/10 Poor

Janice

Stayed 7 nights in Sep 2025

10/10 Excellent

Mong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2025

6/10 Okay

SHIRISH

Business traveller
Disliked: Room comfort
Hong Kong is a crowded city on an island. So, having small room size is understandable. Good part was the check in staff gave me the room at 1130 instead of 2pm stipulated time. Not so good parts - many. Breakfast service was just about acceptable, not really good. In room amenities were none. The hotel claimed water bottles are banned as per govt regulations, which is so very difficult to understand.
Stayed 3 nights in Sep 2025

10/10 Excellent

Donald Ian george, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of choices of restaurants close by and Times Square anf SOGO are walking distance away.
Stayed 28 nights in Aug 2025

8/10 Good

Mong

Liked: Cleanliness
Stayed 2 nights in Sep 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was conveniently situated for me, but entrance was on a backstreet with room for taxi to stop, and reception on 3rd floor. My room on the 25th floor was adequate but small, ensuite bathroom was fine, and working a/c much appreciated. I only tried the breakfast once - limited choice and terrible coffee. But plenty good pastries in local bakery.
Stayed 8 nights in Aug 2025

10/10 Excellent

BERNARD CHEUK FAI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 4 nights in Aug 2025

6/10 Okay

Katherine

Liked: Cleanliness, staff & service
The location of the hotel is close to busy Times Square, perfect for shopping and dining. It is also close to transportation. I appreciate the daily house keeping. However, the entry to the hotel is a tiny back door of the building . I wish there is a clear and big sign of the hotel name on the door.
Stayed 5 nights in Aug 2025

6/10 Okay

Dr. ching

Travelled with family
Liked: Staff & service
Stayed 8 nights in Aug 2025

8/10 Good

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Great value for money, although the staff aren't the most helpful. The shower is amazing, like a jetwash
Stayed 2 nights in Jul 2025

8/10 Good

Chiranjeev

Travelled with partner
Quiet stay for a busy location. Service was good
Stayed 4 nights in Jul 2025

10/10 Excellent

Richard, Oahu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very centrally located. The rooms are small but has everything for most travellers and the price is right.
Stayed 2 nights in Jul 2025

8/10 Good

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good quality, affordable hotel

Good quality hotel for its price. Rooms are kept very cold and are cleaned daily. Hotel will only store bags until 6PM. Rooms are not large but are more than enough.
Stayed 5 nights in Jul 2025

10/10 Excellent

Wing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for this Best Western! General Best Western are about three to three and half stars in the U.S. But this Best Western is more like a Four to four and half star hotel and the price was exceedingly well price and best value for your money. I will stay here again next time I’m in Hong Kong!
Stayed 6 nights in Jun 2025

10/10 Excellent

CAM GIANG

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
the services and location of the hotel is good.
Stayed 6 nights in Jul 2025

2/10 Terrible

Maninder

Disliked: Cleanliness, amenities, property conditions & facilities
Very unhygienic place. Room are very small and smelly. Washrooms are dirty and super small.
Stayed 4 nights in Jun 2025

10/10 Excellent

Wing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was really a four star hotel in terms of room quality and scenic room views of Hong Kong skyline being spectacular! The convenience of the MTR public transportation nearby along with a plethora of restaurants and high end shopping malls make this an ideal place to stay!!
Stayed 5 nights in Jun 2025

10/10 Excellent

Louie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location.lots of food stalls in the area.
Stayed 2 nights in Jun 2025

4/10 Poor

Travis

Travelled with group
Disliked: Cleanliness, property conditions & facilities
They charged me $100 for a stain on the sheet that was there before I checked in.
Stayed 2 nights in Jun 2025

10/10 Excellent

Elaine

Liked: Cleanliness, property conditions & facilities
The staff is very friendly and helpful. The location is very convenience.
Stayed 8 nights in Jun 2025

8/10 Good

Jerry Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was a little worried when I read all the negative reviews. One even said this property gives Best Western a bad name. Ummm. I assume you’re not from the US since this is the nicest Best Western I’ve seen. If you want a hotel with large rooms, you can always pay above $300/ night at a 3.5 to 5 star hotels. Just like all big city 3stars and below hotels in Tokyo, NYC, London, Singapore etc, rooms are always small. This property has small rooms but not too small. I haven’t hit my ankle or knee cap on anything in my 7 night stay. They have 4 fast elevators running non stop from the main lobby (3rd floor to the top floor). There’s only 10 rooms per floor. The minute you approach the front desk, the staff are very attentive, friendly, helpful and accommodating. When you walk in your room, the room is very clean and looks amazing for a hotel that’s over 10 yrs old. The body wash and the conditioning shampoo are not bad at all. Sheets are very white and stain free. The air conditioner works really well cooling down the room and runs 24hrs a day. Yes! The mattress is very firm. If you want soft mattress, don’t know if they have an option for that. But the towels are clean and large. Water pressure is strong. I just wish the light above the sink is brighter so I can see better while shaving. The location is perfect for me. It’s located on one side of the bridge where all the local hole in the walls are at and the other side of the bridge is Time Square shopping mall/area.
Stayed 7 nights in Jun 2025