Paid in full online through Expedia. Upon trying to check in, the front desk said there would be an additional deposit charged since we used a 3rd party. The associate said if we wanted to cancel, we would need to request a refund through Expedia. We contacted Expedia immediately and they were told by the front desk, that the manager, Merna, was not in and she was the only one who could approve the refund to Expedia. 3 days later, we received a message that the refund was declined by the hotel! Total rip off!