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Hilton Garden Inn Gatlinburg

3.0 star property

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Photo gallery for Hilton Garden Inn Gatlinburg

Exterior
Exterior
Daily cooked-to-order breakfast for a fee
Lobby
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
635 River Road, Gatlinburg, TN, 37738
  • Place, Ober Gatlinburg Aerial Tramway
    ‪3 min walk‬
  • Place, Gatlinburg SkyPark
    ‪6 min walk‬
  • Place, Gatlinburg Convention Center
    ‪6 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Single King Bed

Desk, blackout curtains, iron/ironing board, free WiFi

Single King Bed

9.0 out of 10
Wonderful
(24 reviews)
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Single King Bed, Fireplace, Whirlpool, Balcony

Desk, blackout curtains, iron/ironing board, free WiFi

Single King Bed, Fireplace, Whirlpool, Balcony

9.4 out of 10
Exceptional
(30 reviews)
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Single King Bed, Junior Suite, Pullout, Balcony

49-inch LCD TV with satellite channels, TV

Single King Bed, Junior Suite, Pullout, Balcony

8.8 out of 10
Excellent
(3 reviews)
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Double Queens, Accessible Suite, Pullout, Roll-In Shower

49-inch LCD TV with satellite channels, TV

Double Queens, Accessible Suite, Pullout, Roll-In Shower

8.6 out of 10
Excellent
(9 reviews)
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Single King Bed, Accessible Suite, Whirlpool, Sectional

Desk, blackout curtains, iron/ironing board, free WiFi

Single King Bed, Accessible Suite, Whirlpool, Sectional

8.4 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Single Queen, Accessible Suite, Pullout

49-inch LCD TV with satellite channels, TV

Single Queen, Accessible Suite, Pullout

  • Mountain view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Double Queens, Accessible Suite, Pullout

49-inch LCD TV with satellite channels, TV

Double Queens, Accessible Suite, Pullout

7.4 out of 10
Good
(3 reviews)
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Single King Bed, Fireplace

Single King Bed, Fireplace | Desk, blackout curtains, iron/ironing board, free WiFi

Single King Bed, Fireplace

9.2 out of 10
Wonderful
(37 reviews)
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Single King Bed, Whirlpool, Sectional

Desk, blackout curtains, iron/ironing board, free WiFi

Single King Bed, Whirlpool, Sectional

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Single Queen, Junior Suite, Pullout, Roll-In Shower

49-inch LCD TV with satellite channels, TV

Single Queen, Junior Suite, Pullout, Roll-In Shower

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Double Queens, Junior Suite, Pullout, Balcony

49-inch LCD TV with satellite channels, TV

Double Queens, Junior Suite, Pullout, Balcony

9.0 out of 10
Wonderful
(17 reviews)
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Double Queens

Desk, blackout curtains, iron/ironing board, free WiFi

Double Queens

8.6 out of 10
Excellent
(45 reviews)
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

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Property amenity
Courtyard by Marriott Gatlinburg Downtown
  • Pool
  • Hot tub
  • Free Wi-Fi
  • Restaurant
4.5 out of 5, Wonderful, 1,003 reviews
The price is €84
includes taxes & fees
8 Feb - 9 Feb
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About this property

Hilton Garden Inn Gatlinburg

Hotel with a seasonal outdoor pool, 8-minute walk to Great Smoky Mountains National Park
This smoke-free hotel features an indoor pool, an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site. Housekeeping is available on request.
Hilton Garden Inn Gatlinburg offers 118 air-conditioned accommodations with coffee/tea makers and a hairdryer. 49-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on request.

An indoor pool, an outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Gatlinburg. During your stay, you're just a quick walk from Great Smoky Mountains National Park. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes tennis courts and a gym
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of Great Smoky Mountains National Park and Gatlinburg SkyPark
  • Local-area shuttle service available for a fee
  • Cats and dogs welcome for a fee
Hilton Garden Inn Gatlinburg offers its guests a seasonal outdoor pool, an indoor pool, Access to hot tub, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Event space at this hotel measures 1196 square feet (111 square metres) and includes conference space. The business-friendly Hilton Garden Inn Gatlinburg also features multilingual staff, coffee/tea in common area, and complimentary newspapers in the lobby. For a fee, parking is available.

This 3-star Gatlinburg hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 10:30 AM.
Garden Grille – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Uncovered parking on site (USD 16.46 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 10 to 12 for adults and USD 7 to 9 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Garden Grille

Things to do

  • Golf
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Tennis
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Wedding services

Business services

  • 1,196 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2009
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 6 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 12.00 for adults and USD 7.00 to 9.00 for children
  • Uncovered self-parking fee: USD 16.46 per night (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Gatlinburg Hotel
Hilton Garden Inn Gatlinburg Downtown Hotel Gatlinburg
Hilton Garn Inn Gatlinburg
Hilton Gatlinburg Gatlinburg
Hilton Garden Inn Gatlinburg Hotel
Hilton Garden Inn Gatlinburg Gatlinburg
Hilton Garden Inn Gatlinburg Hotel Gatlinburg

Hilton Garden Inn Gatlinburg Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 644 out of 1003 reviews
Rating 8 - Good. 240 out of 1003 reviews
Rating 6 - Okay. 72 out of 1003 reviews
Rating 4 - Poor. 30 out of 1003 reviews
Rating 2 - Terrible. 17 out of 1003 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great location, and we loved the
Stayed 2 nights in Oct 2025

8/10 Good

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Fall Getaway

The condition of the room was not up to par for the price I paid. As you can see in the pics, the carpet is shredded, baseboard messed up, wallpaper peeling in the bathroom. I complained to the front desk. I was told that’s just how it is. We are doing a complete renovation in 2027, so maybe you can come back to enjoy the new rooms. It’s doubtful I will return. Also, the elevators are extremely slow. These are pics of Room 329 on 10/10/2025
Shredded carpet
Peeling Wallpaper
Damaged Baseboard
Stayed 4 nights in Oct 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and convinient location
Stayed 3 nights in Oct 2025

10/10 Excellent

Hector

Stayed 3 nights in Sep 2025

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated being able to book a room and be checked in within 30-40 minutes and the front desk associate greeted me by name when coming in at almost midnight
Stayed 3 nights in Sep 2025

10/10 Excellent

Amy, Springdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and room, pleasant staff, great area and close to most attractions. Definitely recommend
Stayed 2 nights in Sep 2025

8/10 Good

Delia

Stayed 4 nights in Sep 2025

10/10 Excellent

Sherryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic hotel in a great location. Totally walkable to main strewn and all the fun but tucked behind so it is nice and quiet. They have a local black bear that hangs out around the property - so that’s kind of cool! Breakfast is AMAZING!! order off the menu or dine at the buffet (or a combo of both). Delicious and amazing value. Hotel staff were very friendly and super accommodating. We wanted to add an extra night and they worked to ensure we could keep our existing room and not have to move everything to a new room (we had two rooms in our party) The beds were very comfortable and the room was so quiet - even being close to the elevator. Rooms were clean and the shower was awesome. This was our first time in Gatlinburg and it was amazing! We would come back in a heartbeat!!
Stayed 1 night in Sep 2025

10/10 Excellent

Tiffany

Liked: Amenities, property conditions & facilities
Enjoyed our stay. Thank you!
Stayed 1 night in Sep 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Melissa, belleview

Stayed 1 night in Sep 2025

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Sherryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel with very accommodating staff. We decided to stay an extra night and the staff went over and above to ensure we were able to keep our same room. Hotel was clean, had great common spaces, fantastic breakfast and the guest laundry was an added convenience. Close to Main Street so no need to drive anywhere. Highly recommend.
Stayed 1 night in Sep 2025

10/10 Excellent

omar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff, excellent location
Stayed 2 nights in Sep 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
We love staying here!
Stayed 2 nights in Sep 2025

4/10 Poor

Bj

Travelled with partner
Liked: Cleanliness
Broken hot tub
Stayed 2 nights in Sep 2025

6/10 Okay

Trena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fire alarm went off at 2 A.M. Hotel didn't even acknowledge inconvenience.
Stayed 1 night in Sep 2025

4/10 Poor

Josh

Travelled with partner
Liked: Cleanliness
Very high priced, one of the pricier options in Gatlinburg, yet limited amenities. Very pricey breakfast for limited options offered, you don’t get points or nights earned when booking through Expedia. Hilton charges for parking here also. One of the only hotels I’ve ever stayed at in Gatlinburg that overcharges and then has the audacity to charge for parking per night also. Not even free breakfast and even wanted to charge for water if you aren’t at least silver. Room seemed on the smaller side also. Bed was hard and pillows were so flimsy they flattened on laying even with two. Also the only hotel I’ve stayed at that had no extra pillows in the room. Not what I would have expected from a Hilton. Would not recommend staying here and would not stay here again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Maria

Stayed 2 nights in Sep 2025

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Sep 2025

10/10 Excellent

Erica

Stayed 1 night in Sep 2025

4/10 Poor

Diana J, Edwardsburg

Travelled with family
Disliked: Cleanliness, staff & service, amenities
I booked this property thru Expedia for my mother and my aunts. Where to begin.....First off on Expedia it showed breakfast included....not the case. It was $15/pp and then they wanted to charge extra for bacon. I called the hotel where the manager said that was a mistake on their end but she would honor it for their stay but then told them they would only give them 2 days of free breakfast (after telling me she would honor it). Then their was 2 incidents where they seen cockroaches in their room. I would not recommend this property if you are looking for a clean friendly place to lay your head.
Stayed 7 nights in Sep 2025

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stress free stay.

This was our second stay at Gatlinburg’s Hilton Garden Inn. We traveled with some family members on their first trip to Smokies. They loved the hotel as much as we did. It was clean, well stocked with all the necessities that you would need. The location is ideal, with a quiet setting, yet convenient to restaurants and shopping within walking distance.
Stayed 4 nights in Sep 2025

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and hotel location was continent to main strip and resturants
Stayed 2 nights in Sep 2025