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Tru by Hilton Jacksonville South Mandarin

2.5 star property

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Photo gallery for Tru by Hilton Jacksonville South Mandarin

Reception
1 bedroom, desk, laptop workspace, blackout curtains
Lobby
Outdoor pool, pool umbrellas, pool loungers
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Pet-friendly
  • 24/7 front desk
  • Parking included

Explore the area

Map
2970 HARTLEY ROAD, Jacksonville, FL, 32257
  • Jacksonville Naval Air Station
    ‪9 min drive‬
  • Orange Park Mall
    ‪9 min drive‬
  • St. Johns Town Center
    ‪16 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪40 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

1 bedroom, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible (Hearing)

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

1 bedroom, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

1 bedroom, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible, Bathtub

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room, 1 King Bed

In-room business centre

Basic Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

1 bedroom, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

1 bedroom, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible, Bathtub

  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

1 bedroom, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room business centre

Room, 1 King Bed, Accessible (Hearing)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Hotel & Suites Jacksonville South I-295 by IHG

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.4 out of 5, Excellent, (737)
The price is €103
for 1 room
includes taxes & fees
24 Jun - 25 Jun
Holiday Inn Express Hotel & Suites Jacksonville South I-295 by IHG

About this property

Tru by Hilton Jacksonville South Mandarin

Hotel in Jacksonville with free breakfast and 24-hour fitness centre
This smoke-free hotel features an outdoor pool, a 24-hour fitness centre and a snack bar/deli. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, coffee/tea in a common area and a business centre. Housekeeping is available on request.
Tru by Hilton Jacksonville South Mandarin offers 106 accommodations with a hairdryer and an iron/ironing board. LCD televisions come with premium cable channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
The free breakfast at Tru by Hilton Jacksonville South Mandarin gets high marks from our customers. During your stay, you'll be close to Jacksonville Naval Air Station. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a 24-hour business centre and a meeting room
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the breakfast
  • 9 minutes by car from Jacksonville Naval Air Station and 6 minutes from Mandarin Museum
  • Cats and dogs welcome for a fee
Tru by Hilton Jacksonville South Mandarin offers its guests an outdoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and a meeting room are available. A vending machine, an arcade/games room, and coffee/tea in common area are also featured at the business-friendly Tru by Hilton Jacksonville South Mandarin. Free self parking is available.

This Jacksonville hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Fenced pool
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (53 centimetre high)
  • Handrails in stairways (86 centimetre high)
  • Lift (107 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Banquet hall
  • Built in 2021
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 80.63 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 80.63 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

TRU Jacksonville South Mandarin
Tru by Hilton Jacksonville South Mandarin Hotel
Tru by Hilton Jacksonville South Mandarin Jacksonville
Tru by Hilton Jacksonville South Mandarin Hotel Jacksonville

Tru by Hilton Jacksonville South Mandarin Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 631 out of 906 reviews
Rating 8 - Good. 159 out of 906 reviews
Rating 6 - Okay. 52 out of 906 reviews
Rating 4 - Poor. 34 out of 906 reviews
Rating 2 - Terrible. 30 out of 906 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Maureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was nice but there was no safe or drawers. The continental breakfast was just ok as any other hotel I stayed at has a lease fruit to eat with breakfast. Charly said she just did not put it out.
Stayed 5 nights in Mar 2025

10/10 Excellent

Lakeseia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Mary

Liked: Property conditions & facilities
We would stay here again
Stayed 1 night in Feb 2025

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Bring Ear Plugs

No fault of the hotel, but due to location, it was very noisy from highway, lasted until late at night, and started very early in the morning. This issue alone may keep me from staying at this hotel in the future. Also, I miss having a coffee pot in the room! Like my morning cup.
Stayed 2 nights in Feb 2025

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff upon arrival,
Stayed 1 night in Mar 2025

8/10 Good

Geezella

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort

Nice place

It was really nice the front desk was AMAZING very nice too. They recommend really good resturants to go. The breakfast station was good as well. Only thing was the smell, especially on the hall ways smelt musty and kinda like cigarettes mainly musty.
Stayed 1 night in Feb 2025

10/10 Excellent

Jacqueline

Travelled with pets, Travelled with partner
Liked: Cleanliness
Very clean room, staff friendly and accommodating
Stayed 1 night in Feb 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

bethann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ce of a review! I cannot recommend this place enough to anyone traveling. amazing staff & the level of professionalism is met with every employee you encounter.
Stayed 4 nights in Feb 2025

10/10 Excellent

MARYANN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a bit disappointed that there was no hot tub but otherwise it was all perfect.
Stayed 2 nights in Feb 2025

4/10 Poor

Cajetan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tis was my second time at a Tru. They use some sort of product that leaves a strong odor in the rooms. I hate the smell. My window shade broke twice, in the down position, and I love natural light. The staff did their best to help, but I am done with Tru. I don’t like their style.
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has a sleek, modern design with a beautiful gray color scheme that gives it a fresh and stylish look. The lobby and common areas were well-maintained, creating a welcoming atmosphere. However, upon closer inspection, the cleanliness of the bathroom was disappointing. While it appeared fine at first glance, it was clear that it hadn’t been thoroughly cleaned. This was a bit of a letdown, as cleanliness is a top priority for any hotel stay. Despite this, the hotel had great amenities, and the staff was friendly. If housekeeping improves, this would be an excellent place to stay.
Stayed 1 night in Feb 2025

10/10 Excellent

Darcy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Christine, Cumming

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Don

Liked: Staff & service, room comfort
Overall the hotel was very clean except the elevators smelled like body odor (everytime we used them, probably 3-4 a day) the hallways to the rooms smelled really bad of what I can only describe as body odor type smell. The elevator was so hot like the heaters were on in them and the ac was on everywhere else. There isn’t enough lighting in the rooms themselves and they are VERY bare like no life to them.
Stayed 2 nights in Feb 2025

10/10 Excellent

Roxana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will be my go to hotel!

Everything was wonderful! Clean, friendly and good coffee all day long! My dog also gives this hotel 2 paws up!
Stayed 4 nights in Jan 2025

10/10 Excellent

Uran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and good
Stayed 2 nights in Feb 2025

10/10 Excellent

Kevin

Stayed 1 night in Jan 2025

10/10 Excellent

Lakisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

James

Disliked: Staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

Jacinda

Stayed 1 night in Jan 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the breakfast and the lobby area was very inviting. Also, the lighting in the room was excellent.
Stayed 2 nights in Jan 2025

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend
Stayed 1 night in Jan 2025

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