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Playa Largo Resort & Spa, Autograph Collection

4.5 star property

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Photo gallery for Playa Largo Resort & Spa, Autograph Collection

Outdoor pool, pool cabanas (surcharge), pool umbrellas
On the beach, beach cabanas, sun-loungers, beach umbrellas
House, 3 Bedrooms, Pool Access, Bay View (Balcony/Patio, Private Pool) | Beach | On the beach, beach cabanas, sun-loungers, beach umbrellas
3 restaurants, breakfast, lunch, dinner served; American cuisine
On the beach, beach cabanas, sun-loungers, beach umbrellas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Pet-friendly
  • Parking available
  • Breakfast available

Explore the area

View in a map
97450 Overseas Highway, Key Largo, FL, 33037
  • Bluefin Rock Harbor Marina
    ‪4 min walk‬
  • Baker's Cay Resort Beach
    ‪15 min walk‬
  • Jimmy Johnson's Big Chill
    ‪3 min drive‬

Room options

View all photos for House, 3 Bedrooms, Non Smoking, Bay View (Mobility Accessible, Tub)

1 bedroom, premium bedding, down duvets, pillow-top beds

House, 3 Bedrooms, Non Smoking, Bay View (Mobility Accessible, Tub)

  • Bay view
  • Sleeps 8
  • 3 Double Beds

View all photos for House, 3 Bedrooms, Non Smoking, Bay View (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, premium bedding, down duvets, pillow-top beds

House, 3 Bedrooms, Non Smoking, Bay View (Mobility/Hearing Access, Roll-in Shwr)

  • Bay view
  • Sleeps 8
  • 3 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living room | 47-inch Smart TV with cable channels, TV, Netflix

Suite, 1 Bedroom

8.6 out of 10
Excellent
(11 reviews)
  • 76 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Balcony/Patio

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Balcony/Patio

9.4 out of 10
Exceptional
(32 reviews)
  • 39 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Corner

Suite, 1 Bedroom, Corner | Living room | 47-inch Smart TV with cable channels, TV, Netflix

Suite, 1 Bedroom, Corner

8.8 out of 10
Excellent
(3 reviews)
  • 76 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking (Hearing Accessible)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Non Smoking (Hearing Accessible)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony/Patio (Mobility Accessible, Tub)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 2 Queen Beds, Non Smoking, Balcony/Patio (Mobility Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 Bedroom, Non Smoking (Mobility Accessible, Roll-in Shower)

47-inch Smart TV with cable channels, TV, Netflix

Presidential Suite, 1 Bedroom, Non Smoking (Mobility Accessible, Roll-in Shower)

  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 1 Bedroom (Mobility Accessible, Roll-in Shower)

Villa, 1 Bedroom (Mobility Accessible, Roll-in Shower) | 1 bedroom, premium bedding, down duvets, pillow-top beds

Villa, 1 Bedroom (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 1 Bedroom

Room amenity

Villa, 1 Bedroom

10.0 out of 10
Exceptional
(3 reviews)
  • 121 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony/Patio

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 2 Queen Beds, Balcony/Patio

8.4 out of 10
Very good
(18 reviews)
  • 39 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony/Patio

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Balcony/Patio

8.4 out of 10
Very good
(8 reviews)
  • 39 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony/Patio

Balcony view

Room, 2 Queen Beds, Balcony/Patio

8.4 out of 10
Very good
(9 reviews)
  • 39 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 2 Queen Beds

8.0 out of 10
Very good
(8 reviews)
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed

9.2 out of 10
Wonderful
(15 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony/Patio

Suite, 1 Bedroom, Balcony/Patio | Living room | 47-inch Smart TV with cable channels, TV, Netflix

Suite, 1 Bedroom, Balcony/Patio

10.0 out of 10
Exceptional
(2 reviews)
  • 76 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | 1 bedroom, premium bedding, down duvets, pillow-top beds

Presidential Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 99 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for House, 3 Bedrooms, Pool Access, Bay View (Balcony/Patio, Private Pool)

1 bedroom, premium bedding, down duvets, pillow-top beds

House, 3 Bedrooms, Pool Access, Bay View (Balcony/Patio, Private Pool)

  • 293 sq m
  • 3 bedrooms
  • Bay view
  • Sleeps 8
  • 4 Double Beds, 1 King Bed and 1 Double Sofa Bed

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About this property

Playa Largo Resort & Spa, Autograph Collection

Luxury resort on the beach, with outdoor pool
Catch some rays at the beach or spend the day relaxing at Playa Largo Resort & Spa, Autograph Collection's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants. Housekeeping is available on request.
Playa Largo Resort & Spa, Autograph Collection offers 178 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Pillowtop beds feature down duvets and premium bedding. 47-inch Smart televisions come with cable channels and Netflix. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

A marina and complimentary bicycles are featured at the resort. An outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include hot stone massages, Swedish massages, facials and body wraps. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.
Playa Largo Resort & Spa, Autograph Collection's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Bluefin Rock Harbor Marina. You'll find features such as free WiFi in public areas, plus 3 restaurants and a full-service spa. Some of the pet-friendly amenities that this property offers include food and water bowls and an off-lead area.
  • Free WiFi
  • Enjoy American cuisine with pool views at La Marea, one of the property's 3 restaurants
  • Full breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to massages, manicures and pedicures or body scrubs at the spa
  • Services include a children's club, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, complimentary bicycles and basketball
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 4-minute drive from Jimmy Johnson's Big Chill and 10 minutes from Florida Keys Dive Center
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls and an off-lead area
Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Playa Largo Resort & Spa, Autograph Collection, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as snorkelling and parasailing.

There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers an outdoor pool, a 24-hour fitness centre and a hot tub. Parking is available for a fee.

This 4.5-star Key Largo resort is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 11 AM.
La Marea – Overlooking the pool, this restaurant specialises in American cuisine and serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting).
Sol by the Sea – This beachfront restaurant specialises in seafood and serves brunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Sand Bar – This bar specialises in American cuisine and serves lunch and dinner. Open daily.
Las Olas Ceviche Bar – This restaurant specialises in Peruvian cuisine and only serves light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 28.13 per night; includes in/out privileges)
  • Valet parking on site (USD 37.63 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: USD 34 for adults and USD 14 for children
  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • La Marea
  • Las Olas Ceviche Bar
  • Sand Bar
  • Sol by the Sea

Things to do

  • 24-hour gym
  • 24-hour pool access
  • Basketball
  • Beach volleyball
  • Bicycle tours
  • Boat tours
  • Children's club
  • Fishing
  • Free bicycle rentals
  • Full-service spa
  • Hot tub
  • Kayaking
  • Outdoor pool
  • Parasailing
  • Snorkelling
  • TV in common areas
  • Water skiing

Family friendly

  • Children's club (surcharge)
  • Free rollaway/extra bed
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 6 meeting rooms
  • 6,997 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Firepit
  • Garden
  • Marina
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Area rugs in room
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Hand-held showerhead
  • Handrails in stairways (84 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (116 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Pool hoist on site
  • Smooth flooring in room
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • 4 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 47-inch smart TV with cable channels
  • Netflix

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay
  • Food and water bowls and an off-lead area are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 55.13 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Bicycle storage
  • Fitness centre access
  • In-room bottled water
  • In-room safe
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 34 for adults and from USD 14.00 for children
  • Self-parking fee: USD 28.13 per night (in/out privileges)
  • Valet parking fee: USD 37.63 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access is available 24 hours a day.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Playa Largo Resort Autograph Collection
Playa Resort Autograph Collection
Playa Largo Autograph Collection
Playa Autograph Collection
Playa Largo Resort Spa Autograph Collection
Playa Largo Resort & Spa, Autograph Collection Resort
Playa Largo Resort & Spa, Autograph Collection Key Largo
Playa Largo Resort & Spa, Autograph Collection Resort Key Largo

Playa Largo Resort & Spa, Autograph Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 678 out of 1004 reviews
Rating 8 - Good. 172 out of 1004 reviews
Rating 6 - Okay. 72 out of 1004 reviews
Rating 4 - Poor. 46 out of 1004 reviews
Rating 2 - Terrible. 36 out of 1004 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I sent my daughter and her husband there for their honeymoon. They could not say enough good things about the property, the room, and staff. They made it sound so good, my wife wants to go on our next vacation. Thank you for making their honeymoon great!
Stayed 7 nights in Jun 2025

10/10 Excellent

Osmel

Stayed 1 night in Feb 2025

8/10 Good

Janell

Stayed 2 nights in Jun 2025

8/10 Good

Lenita

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The staff were nice. I expected more food choices and easy access to just snack selections. The small gift shop had a small selection and then wasn’t always open. I expected more convenience of snacks if the gift shop was closed. The restaurant had options of food but the description was superlative in explanation and had to be questioned.
Stayed 3 nights in Jun 2025

10/10 Excellent

clotilde

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The beach is spectacular
Stayed 5 nights in May 2025

10/10 Excellent

Daniel, Arlington Heights

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super dog friendly!
Stayed 5 nights in May 2025

6/10 Okay

Rebecca L, Middleburg Hts.

Stayed 4 nights in May 2025

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, amenities
All good
Stayed 3 nights in May 2025

8/10 Good

Traci

Stayed 4 nights in May 2025

10/10 Excellent

Jackson

Liked: Cleanliness, property conditions & facilities
Staff and grounds were incredible. Best stay in Key Largo
Stayed 5 nights in May 2025

10/10 Excellent

Yenska

Stayed 1 night in May 2025

10/10 Excellent

María

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Inga

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 3 nights in Dec 2024

10/10 Excellent

yeny

Stayed 1 night in May 2025

8/10 Good

Ivan, north bay village

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Debe haber más variedad en la comida, fuimos al bar se demoró y cuando pedimos el postre nos dijeron que la cocina cerrada y no fue nuestra culpa
Stayed 2 nights in May 2025

10/10 Excellent

Víctor

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place for relaxation, very polite attention!!
Stayed 1 night in Apr 2025

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this hotel! I had been working closely with the staff a month before our stay as they helped me plan my proposal, they arranged everything! Beach location, candles, flowers, photographer etc it was the perfect proposal and I can’t thank them enough (Yoly and Ashley). We took our 4 year old with us and it’s such a family friendly hotel with so much to do. The food and drinks were incredible, the room was one of the best rooms we’ve stayed in. Everyone we met at the pool had been to resort before or more than once. We’ll definitely be back, could even be our wedding venue. Thanks Yoly and Ashley for making it a magical weekend :)
Stayed 2 nights in May 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Great property … beautiful location and amenities.
Stayed 2 nights in May 2025

4/10 Poor

Laritza

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Our stay unfortunately started on the wrong foot due to a very poor check-in experience. The staff member we interacted with showed no empathy and had a cold, unwelcoming attitude. We were in town for a wedding and politely asked if it was possible to have our room ready a little earlier than the standard check-in time. Rather than showing any willingness to help or even acknowledging the reason for our request, her response was dismissive and indifferent. It felt like she had no interest in assisting or going even slightly beyond the bare minimum to make guests feel cared for. That said, the rest of our stay was good. The room was clean and comfortable, and the facilities met our expectations. It’s just unfortunate that such a negative first impression cast a shadow over what could have been a completely positive experience.
Stayed 1 night in May 2025

8/10 Good

John

Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in May 2025

4/10 Poor

Suzanne

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I’m having a hard time reconciling the reviews that led us to book this place, with our actual experience. We got there 2 hours early. Not a problem because we’re not entitled to early check in. But the person at the desk told us we were “in the queue” which made us believe it wouldn’t be long, but by 4:00 (actual check in time) our room still wasn’t ready. After 4 we got to our room and I noticed how worn the table and chairs were. Not sorta worn, obviously needing replacing. For dinner that night we went to Sol. After delivering bread to our table, the waiter literally disappeared. When I complained to the host about it, no one could find him and we got a different waitress. Some of the food was good, but my husband got lobster Mac and cheese and it tasted like water. They obviously hadn’t drained the pasta enough. Our toilet wouldn’t stop running and sometimes wouldn’t flush. When I asked someone to look into it, the person flushed it but didn’t actually keep it from running. I had to report it 2 more times before it was actually fixed. When we went to breakfast one morning at La Marea the host pointed to a table across the room and behind a post. When I told him I couldn’t see the table, he did walk us to it. He asked if we wanted the buffet or menus and we said menus. Then he never brought them. We did end up getting the buffet but the prepared fiid was mostly bland and tasteless. Oh, and we had no salt shaker and the pepper grinder was empty.
Stayed 4 nights in May 2025

10/10 Excellent

Zeida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing here! Great facilities, great staff ...excellent food and drinks. I would definitely recommend this place!!
Stayed 2 nights in May 2025

10/10 Excellent

María

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Jose

Stayed 1 night in May 2025