We traveled in August, when many people don't stay at this property (most stay at the higher priced hotel). There were actually no staff on site, directions and room entry were by email and phone. Resturant was closed, must go to one of the other options in the Sugarloaf complex. Room was adequate and very clean. Windows can open, a nice touch. Absolutely request a handicap room on the ground floor if you cannot climb 2 flights of stairs to the next level for rooms. During the winter season, it is fully operational. Adequate for 1-2 nights in off season, otherwise stay at the hotel.