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Best Western Knoxville Suites - Downtown

2.5 star property

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Photo gallery for Best Western Knoxville Suites - Downtown

Exterior
Indoor pool
Free daily full breakfast
Lobby
Fitness facility

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
5317 Pratt Rd, Knoxville, TN, 37912
  • Place, Knoxville Expo Center
    ‪4 min drive‬
  • Place, University of Tennessee
    ‪6 min drive‬
  • Place, Neyland Stadium
    ‪8 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪23 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Dining Table;with Sofabed)

In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Dining Table;with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(11 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Queen Bed, Accessible, Non Smoking (with Sofabed)

In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Suite, 1 Queen Bed, Accessible, Non Smoking (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Best Western Knoxville Suites - Downtown

Along with an indoor pool, this smoke-free hotel has a fitness centre and a 24-hour business centre. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a hot tub, a business centre and laundry facilities.
Best Western Knoxville Suites - Downtown offers 58 air-conditioned accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas and includes sofa beds. LCD televisions come with cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness centre.
The free breakfast at Best Western Knoxville Suites - Downtown gets good marks from our customers. During your stay, you'll be within walking distance of Knoxville Expo Center. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free full breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness and comfy beds
  • 7 minutes by car from University of Tennessee and 6 minutes from Knoxville Convention Center
  • Pets welcome for a fee
Best Western Knoxville Suites - Downtown offers its guests an indoor pool, a hot tub, and a fitness centre. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is served daily. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at Best Western Knoxville Suites - Downtown. Free self parking is available.

This Knoxville hotel is smoke free.

Guests are served a free full breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Stereo

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (173 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 15.00 per pet, per night

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15.00 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Knoxville
Best Western Knoxville Suites Downtown Hotel
Best Western Suites Hotel Knoxville
Best Western Suites Knoxville
Knoxville Best Western
Knoxville Suites
Best Western Knoxville Hotel Knoxville
Best Western Knoxville Suites Hotel
Best Western Knoxville Suites Downtown
Knoxville Suites Knoxville
Best Western Knoxville Suites - Downtown Hotel
Best Western Knoxville Suites - Downtown Knoxville
Best Western Knoxville Suites - Downtown Hotel Knoxville

Best Western Knoxville Suites - Downtown Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 401 out of 1004 reviews
Rating 8 - Good. 281 out of 1004 reviews
Rating 6 - Okay. 155 out of 1004 reviews
Rating 4 - Poor. 97 out of 1004 reviews
Rating 2 - Terrible. 70 out of 1004 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Lesley

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
On arrival, I was given a room key went to that room and the room was not made up had to go back to reception to get another room key.They said they think that one's ready, they were not sure if that room had been checked either. Tissue box empty, no hand cream. Phone in room doesn't work. Pool area is in need of upgrades and cleaning. The blue lounging chairs are garbage, and they should be put there. The hot tub looks unhealthy to go in, the water is gray, it's very doubtful it would pass a health inspection. Sign on the pool deck by the stairs has rust on the corners, which can be very dangerous if you cut your foot on a sharp corner you'd need a tetanus shot! The water in the pool was freezing. In addition, the pool looked so much bigger in the photos on the website, the photos are very misleading. I stayed at this hotel 10 years ago, this trip I was very disappointed, the place has really gone downhill, I would not recommend.
Stayed 1 night in Feb 2026

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our room was very clean and breakfast was good. The front staff was pleasant and efficient.
Stayed 1 night in Feb 2026

8/10 Good

Kathleen

Liked: Cleanliness, staff & service
Hotel was clean and staff accommodating. Pool was very cold.
Stayed 1 night in Feb 2026

2/10 Terrible

Jordyn

Disliked: Cleanliness, property conditions & facilities
I was unfortunately met with a lack of professionalism and basic upkeep. The experience started on a sour note with the front desk staff. The representative was not welcoming at all, which caught me off guard and set a negative tone for the rest of my stay. Overall, the staff lacked any sense of friendliness or hospitality. Housekeeping & Professionalism: The housekeeping situation was very unprofessional and frankly odd. The housekeeper had two or three of her children with her while she worked; one toddler was running barefoot up and down the hotel hallways. Beyond that, the actual cleaning was sub-par: • Trash: One day, the trash wasn't emptied at all. The next day, I piled trash above the bin to clearly indicate it was full. They emptied the bin but left the extra pile of trash on the counter. • Used towels weren’t taken from the shower • General: Aside from the bed being made once, very little was done to maintain the room during my stay. Room Condition: The room itself showed signs of neglect. There were several areas of damage that would be simple, inexpensive fixes, but they have clearly been ignored. It gives the impression that the hotel simply does not care about its guests or its property. This was far from an ideal stay. Between the kids running the halls, the poor cleaning, and the lack of maintenance, I truly feel this stay was not worth the money. I would appreciate a follow-up from management regarding a partial refund, as this did not meet standards
Stayed 4 nights in Jan 2026

2/10 Terrible

rand

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bad and dirty ant all over
Stayed 1 night in Jan 2026

6/10 Okay

Luis

Stayed 1 night in Jan 2026

8/10 Good

Steven

Travelled with family, Travelled with pets
Liked: Amenities
Room was okay. Cold and took long time to warm up. Served the purpose for a night. Great for the money. Wife and 2 small dogs. Would recommend.
Stayed 1 night in Jan 2026

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities
Staff and check in
Stayed 1 night in Jan 2026

8/10 Good

Sawantha

Stayed 2 nights in Jan 2026

8/10 Good

Taylor

Liked: Staff & service
Stayed 2 nights in Dec 2025

10/10 Excellent

Henry

Stayed 1 night in Dec 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities
Staff
Stayed 1 night in Dec 2025

10/10 Excellent

Doug

Stayed 1 night in Dec 2025

8/10 Good

Mischa

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It was fine
Stayed 2 nights in Dec 2025

8/10 Good

Avelino

Stayed 4 nights in Dec 2025

4/10 Poor

Jaroslaw

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The room, including bathroom, needs deep cleaning! The beds were uncomfortable and very squicky!!! The hotel smell like must!!!
Stayed 1 night in Dec 2025

10/10 Excellent

Kristi, Kansas City

Stayed 1 night in Dec 2025

8/10 Good

Jan

Stayed 1 night in Dec 2025

10/10 Excellent

Kirstie

Travelled with pets, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great customer service. Clean room. Wonderful breakfast.
Stayed 1 night in Dec 2025

10/10 Excellent

Deneitra

Stayed 1 night in Dec 2025

10/10 Excellent

Dana

Liked: Cleanliness, property conditions & facilities
Very clean room .. comfortable bed .. staff was helpful
Stayed 2 nights in Nov 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was a little skeptical of renting this place after reading some if the reviews but I decided to give them a try and am so glad I did. The place has some wear but they are doing a good job with the upkeep. The staff is super friendly. The breakfast is a decent breakfast. They had cereal, oatmeal, yogurt, pastries, teast, waffles, eggs or cheese omlets, sausage and biscuits. The staff in the breakfast room was on top of things keeping the food restocked. We would definitely stay here again when in town for the Vols games.
Stayed 2 nights in Nov 2025

10/10 Excellent

Jess

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean hotel and room, great place to stay if you are in town for a Vols Game.
Stayed 2 nights in Nov 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities
Clean room
Stayed 1 night in Nov 2025

8/10 Good

Krista, Hebron

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Large clean room. Friendly staff. Decent breakfast
Stayed 2 nights in Nov 2025

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