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Comfort Inn Shelby

2.5 star property

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Photo gallery for Comfort Inn Shelby

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Room, 2 Queen Beds, Non Smoking | Premium bedding, desk, laptop workspace, blackout curtains
Lobby
Coffee service

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room

Explore the area

View in a map
2012 E Marion St, Shelby, NC, 28150
  • Place, Moss Lake
    ‪3 min drive‬
  • Place, Don Gibson Theater
    ‪6 min drive‬
  • Place, Cleveland County Arts Council
    ‪6 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪43 min drive‬

Room options

King Bed

  • Sleeps 2
  • Free Wi-Fi

Standard Accessible King Bed

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard King Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Standard King Non Smoking

8.8 out of 10
Excellent
(14 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | Premium bedding, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(42 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking

9.8 out of 10
Exceptional
(6 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(5 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for 1 King Bed, Nonsmoking

Premium bedding, desk, laptop workspace, blackout curtains

1 King Bed, Nonsmoking

  • Sleeps 2
  • Free Wi-Fi

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includes taxes & fees
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About this property

Comfort Inn Shelby

This smoke-free hotel features a 24-hour business centre, coffee/tea in a common area and a microwave in a common area. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, dry cleaning and laundry facilities.
Comfort Inn Shelby offers 76 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Comfort Inn Shelby. During your stay, you'll be close to Moss Lake. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 4-minute drive from Moss Lake and 7 minutes from Don Gibson Theater
A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. Barbecue grills, a vending machine, and a picnic area are also featured at the business-friendly Comfort Inn Shelby. Self parking is free.

This Shelby hotel is smoke free.

Guests are served a free continental breakfast daily from 6:00 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1989
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Inn Hotel Shelby
Comfort Inn Shelby
Comfort Shelby
Comfort Inn Hotel
Comfort Inn Shelby
Comfort Inn Hotel Shelby

Comfort Inn Shelby Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 334 out of 694 reviews
Rating 8 - Good. 225 out of 694 reviews
Rating 6 - Okay. 74 out of 694 reviews
Rating 4 - Poor. 27 out of 694 reviews
Rating 2 - Terrible. 34 out of 694 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Sherita

Stayed 2 nights in Feb 2026

10/10 Excellent

Andreina, Charlotte

Stayed 2 nights in Feb 2026

10/10 Excellent

Steven

Stayed 1 night in Oct 2025

6/10 Okay

KAREEMA

Disliked: Property conditions & facilities
The room was clean, but overall the furniture was very outdated. The material on all the chairs in my room were damaged and torn, it just wasn’t presentable. If the furniture would be updated, then it will make a big difference as far as the room goes. As far as the appearance goes, the hotel rating were good online but the hotel didn’t meet expectations!
Stayed 1 night in Feb 2026

10/10 Excellent

Eugenia

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Nice
Stayed 1 night in Feb 2026

10/10 Excellent

Kristin

Liked: Staff & service
The staff were great! The room had a few flaws that made me uncomfortable. The mattress sunk in and the tub drain was clogged. While I showered the water kept filling up and I had water above my ankles. The bathroom door was chewed up at the bottom so bad anyone could just bend down and look through it.
Stayed 2 nights in Jan 2026

10/10 Excellent

Ronald

Stayed 2 nights in Jan 2026

4/10 Poor

Yasmine

Liked: Staff & service
Disliked: Amenities
Renovations going on, which was not stated anywhere on the website. No elevator. No blow dryer. Carpets in the halls are disgusting as well; the only good thing were the front desk agents.
Stayed 4 nights in Jan 2026

6/10 Okay

Cindy

The room was not great. The staff was friendly.
Stayed 2 nights in Nov 2025

6/10 Okay

Eugenia

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
No hot water and tub drainage issues other than that our stay was ok.
Stayed 1 night in Jan 2026

6/10 Okay

Eugenia

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Although they are renovating the reason for the 3 star is bc there was no hot water for a shower and the tub had a drainage problem. Other than that the stay was okay.
Stayed 1 night in Jan 2026

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel under renovation but definitely still needs to be cleaned at some point.
Stayed 1 night in Dec 2025

6/10 Okay

Tabatha

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
All of the glooring was torn up in the hallways and things were mess. It did not mention this on the website
Stayed 1 night in Jan 2026

2/10 Terrible

Angela

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The elevator didn’t work. The place was falling apart and there were a lot of gross smells coming from various areas.
Stayed 1 night in Dec 2025

10/10 Excellent

Dawn

Stayed 1 night in Nov 2025

10/10 Excellent

Latrell

Stayed 1 night in Nov 2025

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities
Rooms and staff
Stayed 2 nights in Nov 2025

8/10 Good

john

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Hotel really needs to be remodeled mold in bathroom around shower room was clean with the exception of no towels when I checked in not a big deal definitely needs a total remodel
Stayed 3 nights in Nov 2025

4/10 Poor

Marlene, Bel Air

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We sent a message through Expedia that we needed to check in by 1:30 pm because we needed to get dressed for a 3 pm wedding. At first they told us it was impossible and after a few minutes of persuading that we could wait till they got one room cleaned she worked it out.
Stayed 1 night in Nov 2025

10/10 Excellent

Clyde B.

Stayed 1 night in Nov 2025

10/10 Excellent

Taylor

Stayed 2 nights in Oct 2025

10/10 Excellent

Raymond

Liked: Cleanliness
Fresh and hot
Stayed 2 nights in Nov 2025

2/10 Terrible

ROBERT, Fresno

Disliked: Cleanliness, property conditions & facilities
👎
Stayed 1 night in Oct 2025

10/10 Excellent

Suzanne

Travelled with family
Liked: Staff & service
Breakfast was normal eggs, sausage, waffles and fruit. Coffee was ok. Floor in room was very dirty. Don’t walk barefoot.
Stayed 1 night in Oct 2025

10/10 Excellent

Suzan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

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