6/10 Okay
Krystal, Detroit
Travelled with partner
16 Sept 2025
Average. Prepaid for accessible King bed & Kitchen room for 3 nights from 9/11/25-9/14/25. Room reserved wasn't available during check in, but we were assured by the attendant Hudson it would be available the next day.
The next day, I was told by the GM Lena that the room was given to another customer and that the accessible Double Queen & Kitchen room I was given is all they had. She insisted that the only thing she could do is offer an apology for my inconvenience and that the queen double is equal. Yikes! I shouldn't have to explain why I was expecting more than an apology but here it goes... I was traveling with my accessiblity needs husband on my birthday 9/11 to go to the Canelo vs. Crawford fight. I would've canceled the reservation and went to another hotel but most was sold out due to the fight. Did not need or want 2 beds. Inconvenienced & disappointed.
Awaiting response from corporate.
Krystal
Stayed 3 nights in Sep 2025




















