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9Hotel Mercy

4.0 star property

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Photo gallery for 9Hotel Mercy

Front of property
Suite (Mercy) | Premium bedding, minibar, in-room safe, soundproofing
Superior Double Room | Premium bedding, minibar, in-room safe, soundproofing
Bar (on property)
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Pet-friendly
  • Housekeeping

Explore the area

Map
Rua da Misericordia, 76, Lisbon, 1200-273
  • Rossio Square
    ‪3 min walk‬
  • Santa Justa Elevator
    ‪5 min walk‬
  • Avenida da Liberdade
    ‪5 min walk‬
  • Lisbon (LIS-Humberto Delgado)
    ‪8 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room | Premium bedding, minibar, in-room safe, soundproofing

Classic Double Room

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Suite (Mercy)

Suite (Mercy) | Premium bedding, minibar, in-room safe, soundproofing

Suite (Mercy)

  • City view
  • 47 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Double Room

View from room

Club Double Room

  • City view
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room

Executive Double Room | Premium bedding, minibar, in-room safe, soundproofing

Executive Double Room

  • City view
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Premium bedding, minibar, in-room safe, soundproofing

Superior Double Room

  • City view
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

9Hotel Mercy

Hotel with a bar, a short walk to Rossio Square
This hotel features a bar/lounge, coffee/tea in a common area and a business centre. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
9Hotel Mercy offers 47 air-conditioned accommodations with iPod docking stations and minibars. Beds feature premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include baths or showers with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at 9Hotel Mercy. During your stay, you're just a quick walk from Rossio Square. Free WiFi in public areas, a bar and a business centre are available.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • Within a 10-minute walk of Rossio Square and Avenida da Liberdade
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
Public spaces have free WiFi. A business centre and meeting rooms are available. You can enjoy a drink at the bar/lounge. An airport shuttle (available 24 hours) is available for a fee. A library, a terrace, and multilingual staff are also featured at the boutique 9Hotel Mercy.

Smoking is allowed in designated areas at this 4-star Lisbon hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.
Le 9 Bar – This bar only serves breakfast.
Room service (during limited hours) is available.

Languages

English, French, Polish, Portuguese, Russian, Spanish, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 21 per day); reservations required
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 7.50 for children
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Le 9 Bar

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • IPod dock

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 15 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 200 per accommodation, per stay
  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15 for adults and from EUR 7.5 for children
  • Airport shuttle fee: EUR 40 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: EUR 40 (one-way), (up to 17 years old)
  • Nearby parking fee: EUR 21 per day (328 ft away)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mercy
Mercy Hotel
Mercy Hotel Lisbon
Mercy Lisbon
9HOTEL MERCY Hotel Lisbon
9HOTEL MERCY Hotel
9HOTEL MERCY Lisbon
9HOTEL MERCY
9HOTEL MERCY Hotel
9HOTEL MERCY Lisbon
9HOTEL MERCY Hotel Lisbon

9Hotel Mercy Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 567 out of 1002 reviews
Rating 8 - Good. 323 out of 1002 reviews
Rating 6 - Okay. 71 out of 1002 reviews
Rating 4 - Poor. 24 out of 1002 reviews
Rating 2 - Terrible. 17 out of 1002 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Cheryle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great vacation and 9hoetl mercy was wonderful. Their breakfast buffet was excellent as was the staff. The hotel Is located on a great spot close to many restaurants and sites.
Stayed 8 nights in Feb 2025

10/10 Excellent

Juan

Stayed 4 nights in Feb 2025

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed hotel in a good location near metro and tourist sights. Staff very welcoming and helpful.
Stayed 4 nights in Feb 2025

10/10 Excellent

HIDEKAZU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Feb 2025

10/10 Excellent

Wahida

Liked: Cleanliness, staff & service, property conditions & facilities
Property is located close to all sight seeing areas. The front desk team is excellent and very helpful with any questions especially Isabella. She gave a list of local restaurants to eat and areas to visit especially I was there for a short 2 days. I would come back and stay again.
Stayed 3 nights in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Yazeed

Travelled with partner
Liked: Cleanliness, staff & service, amenities
To review this hotel, is to differentiate between what is feasible within the capacity of the staff and what is beyond them (owners). Areas of strength - Some of the staff were pleasant and helpful. - Breakfast is solid, and quite honestly excellent. - The view from the suites is absolutely stunning. - The manager of the hotel is responsive, considerate and incredibly willing to meet expectations within reason. - Bed is very comfortable. Areas of weakness: - the property in terms of rooms really needs to be refurbished. I came to the conclusion that this had more to do with the owners of the hotel being complacent. - 1 or 2 members of the reception were frankly quite cold and not very service oriented. Perhaps for future safe-guarding all reception staff need a reorientation into how to welcome/treat guests staying at a 4 star hotel. Otherwise, all in all, it was a good stay. -

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff, breakfast was very worth it.
Stayed 8 nights in Feb 2025

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Alondra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in a convenient location, lots of food places it surrounding it and shopping as well!! It also has an amazing sunset view! To add on it was spacious and the hotel breakfast was great!! Would stay here again!
Stayed 3 nights in Feb 2025

10/10 Excellent

Shawn

Stayed 6 nights in Jan 2025

10/10 Excellent

Jacqueline

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the corner room which was spacious and just Iike pictures. Building across the street is under construction but sound was not an issue for us. Overall had a great stay.
Stayed 4 nights in Dec 2024

10/10 Excellent

Krystle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great stay in safe location close to everything.
Stayed 4 nights in Dec 2024

10/10 Excellent

EDUARDO ANDRES

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very recommended; location, staff, rooms and breakfast !!!
Stayed 5 nights in Dec 2024

10/10 Excellent

BARBARA

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! Centered to everything if you don't want to spend money on tours.
Stayed 3 nights in Dec 2024

6/10 Okay

Mohan

Liked: Staff & service
Stayed 3 nights in Dec 2024

10/10 Excellent

brian darren

Stayed 3 nights in Nov 2024

10/10 Excellent

ALDO

Liked: Staff & service, property conditions & facilities
Great location and rooms
Stayed 3 nights in Nov 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Daniel

Stayed 1 night in Oct 2024

8/10 Good

Michael, Framingham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at 9Hotel Mercy were absolutely terrific! the breakfast at the restaurant was extensive, fresh, hot and delicious with many local pastries we enjoyed immensely. Everyone spoke English, was warm, compassionate, friendly, and extremely helpful. Our only difficulty was a problem with the shower which required us to move to a different room. The hotel was full they couldn't move us that night so we had to wait till someone checked out the next day. They gave us a bottle of port and apologized for our inconvenience. Once we switched rooms everything was fine. They were also very accommodating when we had to leave before breakfast hours one morning and they let us go into the restaurant during the set up time and eat early. The hot dishes were not yet available but there were plenty of other things and we were very happy. They also got us reservations at a lovely restaurant in the neighborhood with terrific service and delicious food. We heard beautiful, passionate fado music there (singers and guitars). It was a really special night out! Highly recommend 9Hotel Mercy!
Stayed 4 nights in Oct 2024

10/10 Excellent

Mark

Stayed 5 nights in Nov 2024

8/10 Good

Dany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Easy to walk down to everything.
Stayed 2 nights in Nov 2024