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The Richmond Hotel, BW Signature Collection

3.0 star property

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Photo gallery for The Richmond Hotel, BW Signature Collection

Bar (on property)
Fridge, electric kettle
1 bedroom, premium bedding, in-room safe, individually decorated
Check-in/check-out kiosk
1 bedroom, premium bedding, in-room safe, individually decorated

Popular amenities

  • Room service
  • Bar
  • Pet-friendly
  • Breakfast available
  • 24/7 front desk
  • Laundry

Explore the area

Map
24 Hatton Garden, Liverpool, England, L3 2AN
  • Liverpool ONE
    ‪8 min walk‬
  • Liverpool Pier Head Ferry Terminal
    ‪12 min walk‬
  • Royal Albert Dock
    ‪15 min walk‬
  • Liverpool (LPL-John Lennon)
    ‪18 min drive‬

Room options

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About this property

The Richmond Hotel, BW Signature Collection

Hotel with a restaurant, a short walk to Liverpool ONE
This smoke-free hotel features a restaurant, a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Additionally, 24-hour room service, a business centre and conference space are on-site.
The Richmond Hotel, BW Signature Collection offers 139 accommodations with a safe and designer toiletries. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 50-inch flat-screen televisions come with digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include portable fans and blackout curtains. Housekeeping is provided on a daily basis.

During your stay at The Richmond Hotel, BW Signature Collection, you're just a quick walk from Liverpool ONE. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy a bite to eat at R Bar & Brasserie, a brasserie that serves British cuisine
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Within a 15-minute walk of Liverpool ONE and Liverpool Pier Head Ferry Terminal
  • Cats and dogs welcome for a fee
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 2 meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 9311 square feet (865 square metres) and includes conference space. The business-friendly The Richmond Hotel, BW Signature Collection also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services.

This 3-star Liverpool hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 8:00 AM to 11:00 AM and at the weekend from 8:00 AM to 11:00 AM.
R Bar & Brasserie – This brasserie specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Late-night fare is available from 24-hour room service.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking; discounts available
  • Street parking available
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 8:00 AM to 11:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 14.95 for adults and GBP 5 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • R Bar & Brasserie

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 9,311 square feet of conference space
  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Desk
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per accommodation, per night
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for GBP 20.00 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per day
  • Breakage deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 14.95 for adults and from GBP 5.00 for children
  • Pet fee: GBP 25 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 20.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Long-term renters welcome
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property requires a deposit equal to 20% of the cost of stay for any bookings where payment for the stay will be made on site instead of at the time of booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Richmond Hotel Liverpool
Richmond Liverpool
Richmond Apart-Hotel Hotel Liverpool
Richmond Apart-Hotel Hotel
Richmond Apart-Hotel Liverpool
Richmond Apart-Hotel
Richmond BW Premier Collection Hotel Liverpool
Richmond BW Premier Collection Hotel
Richmond BW Premier Collection Liverpool
Richmond BW Premier Collection
BW Premier Collection Richmond Hotel Liverpool
BW Premier Collection Richmond Hotel
BW Premier Collection Richmond Liverpool
BW Premier Collection Richmond
BW Premier Collection The Richmond
Best Western Premier Collection The Richmond
The Richmond Best Western Premier Collection
The Richmond BW Premier Collection
The Richmond Apart Hotel

The Richmond Hotel, BW Signature Collection Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 383 out of 942 reviews
Rating 8 - Good. 356 out of 942 reviews
Rating 6 - Okay. 122 out of 942 reviews
Rating 4 - Poor. 50 out of 942 reviews
Rating 2 - Terrible. 31 out of 942 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Rajesh

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Disappointed.

The Richmond used to be a great property but feels neglected of late. Room given initially was so smelly, asked the manager and to his credit changed the room to something more pleasant. Overall, the cleanliness is not great, lots of visible damage to the hotel, but only stayed for one night so made do. Have stayed before an the hotel does have a nice wing which is newer but rest of it was poor and it's the second time I've needed a room change.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful Hotel in every sense of the word. Excellent location ,excellent service by charming staff . It takes you back to what Hotels were like in times gone bye. Everything on a Grand Scale. If you are travelling to Liverpool , you should STRONGLY consider this wonderful Hotel.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff - 5/5 We arrived early around 12pm and Micheal helped us with checkin. we first got a room on ground floor as that was the only room available when we arrived, but it was not the type of room we were thinking of. we like rooms that have day light coming in and this room was very dark as it had only 1 window. we explained to Micheal, and he was very helpful, understood our needs and reorganized so that we got a different room, but that meant we had to check in at 3pm which was fine. Location - 5/5 5-10 min away from city centre. Which made it easily accessible to food and shopping centre. there is costa , dessert and Turkish restaurant right opposite the hotel. the car park was 2 min walk. Cleanliness- 3/5 Although the room had been cleaned by room service, the utensils had a stench of alcohol. there was dust around the room and the carpet had some sticky bits. we were in the junior suite so it was apartment style room however there was no microwave in the kitchen. There were two sinks in the bathroom and one of them was clogged up with tissues. the bathroom needs ventilation
Stayed 3 nights in Aug 2021

10/10 Excellent

Matt

Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was ok but didnt like the carpets in corridors very worn and messy just felt like it was very out dated and needs improvement plus alot of noise from slamming doors but maybe this cant be helped with fire doors
Stayed 3 nights in Aug 2021

8/10 Good

Olivia

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Only stayed for a couple of nights but really enjoyed it . Very easy to get around from the hotel , and only 5 minutes from the train station loved it .
Stayed 2 nights in Aug 2021

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Aug 2021

10/10 Excellent

Isabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent junior suite, brilliant breakfast and friendly staff who are helpful and professional. Excellent price too! Definitely recommend this hotel.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good reception and an excellent cooked breakfast
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't fault the hotel at all - nice spacious rooms, friendly staff, central location, great city, thoroughly enjoyed
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money. Two issues: only off street parking or commercial car park options a available, hotel does not have its own parking space; wifi does not work.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Okay stay, but rooms would do a renovation

Overall an average hotel, ok for a one night stay. Staff was really helpful. The room is clean, but does look old. Curtains seem 20 years old, phone not working, shower not working properly. The is a huge tv in the room with smart box attached, but wasn’t working either and all the wires were out. Great location, but room could use some renovation.
Stayed 1 night in Apr 2021

8/10 Good

Nicola, Belfast

Liked: Staff & service, amenities, property conditions & facilities
Quirky but a bit dated, could do with a make over orupdate
Stayed 1 night in Dec 2020

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really friendly staff, very welcoming. Lovely, spacious room. Very family friendly, would return again.
Stayed 1 night in Nov 2020

8/10 Good

Layla

Stayed 1 night in Oct 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the time of our stay the hotel was being used to house homeless and drug dependent people, they were sat on entrance steps throughout tge afternoon and night time begging for money and cigarettes. The corridors smelt constantly of weed Nd there were silver cannisters of gas in the corridors and on window cills. You had no idea if they where in room next to yours making a unpleasant environment to stay in. I personally felt unsafe walking around at night. Although the hotel had door security this did not stop the begging on the steps of the hotel and drug use, the door man talking offense to us not responding to him on one occasion after we'd asked for money coming back in at 10pm at night. If hed been wearing his securit badge and id it would have been easier to identity him from the homeless and drug users.
Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2020

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel and room with perfect location

Nice hotel in perfect location in centre of Liverpool. Junior suite with balcony was amazing with ample space and amenities to boot. Comfortable, spacious, clean, what more could you ask for.. Definitely a good option to stay again, no reason not to.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020