2/10 Terrible
Brenda B., Ceres
10 Oct 2025
Disliked: Cleanliness
When I arrived at the property, the front door was unlocked and the keys to the property were on a table near the front door. It was easy to see the keys from any part of the shared porch. The property had not been cleaned since the prior guests. They were very neat, but there were dirty towels in the bathtub, and the beds had obviously been slept in, and the linens had not been changed. I called the host and she said that the cleaning woman was running late and she was on her way. She asked that we leave the property for an hour or so. When I returned to the house an hour later, the host was cleaning and working very hard to get it done. She very generously offered a refund for my two nights. Because the keys were in plain sight, and the front door was unlocked, I didn’t feel safe staying there by myself. So I let her know that I would be leaving immediately. She was very nice and she understood. The next day I found that I did not get a complete refund and called VRBO. It was very difficult to get to a person, but when I did, they seemed helpful. They said they were having trouble getting a hold of the host to have her cancel the reservation. Two days later I have heard nothing from host or VRBO. The other part of the reservation that was inconsistent with the description was that even though we had access to a one car garage, the location of the garage switched from number two to number four and there was no way to lock the number four garage.
Brenda B.
Stayed 2 nights in Oct 2025