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SureStay Hotel by Best Western Ontario Airport

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Ontario Airport

Exterior
Reception
1 bedroom, iron/ironing board, free cots/infant beds, free rollaway beds
Business centre
Outdoor pool

Popular amenities

  • Breakfast included
  • Laundry
  • Parking included
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
3201 East Centrelake Drive, Ontario, CA, 91761
  • Toyota Arena
    ‪2 min drive‬
  • Ontario Convention Center
    ‪2 min drive‬
  • Ontario Mills Shopping Mall
    ‪3 min drive‬
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪15 min walk‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, iron/ironing board, free cots/infant beds, free rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(75 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub | Bathroom | Free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, iron/ironing board, free cots/infant beds, free rollaway beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(70 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Bathroom | Free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Hotel by Best Western Ontario Airport

Hotel in Ontario with free breakfast and 24-hour front desk
Along with an outdoor pool, this smoke-free hotel has a snack bar/deli and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, dry cleaning and a 24-hour front desk. Housekeeping is available on request.
SureStay Hotel by Best Western Ontario Airport offers 114 air-conditioned accommodations, which are accessible via exterior corridors, and features free newspapers and coffee/tea makers. Fridges and microwaves are provided. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. 32-inch Smart televisions come with cable channels. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at SureStay Hotel by Best Western Ontario Airport. During your stay, you'll be close to Ontario Convention Center. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a business centre and a lift
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 4-minute drive from Ontario Mills Shopping Mall and a few minutes from Ontario Convention Center
There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. There's an onsite business centre. An outdoor pool, a vending machine, and coffee/tea in common area are also featured at SureStay Hotel by Best Western Ontario Airport. Self parking is free.

This Ontario hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Fairfield Inn Marriott Hotel Ontario
Fairfield Inn Marriott Ontario
Fairfield Inn Ontario
Fairfield Inn Marriott Ontario Hotel
Surestay By Ontario Ontario
Fairfield Inn By Marriott Ontario
SureStay Hotel by Best Western Ontario Airport Hotel
SureStay Hotel by Best Western Ontario Airport Ontario
SureStay Hotel by Best Western Ontario Airport Hotel Ontario

SureStay Hotel by Best Western Ontario Airport Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 491 out of 1003 reviews
Rating 8 - Good. 254 out of 1003 reviews
Rating 6 - Okay. 134 out of 1003 reviews
Rating 4 - Poor. 81 out of 1003 reviews
Rating 2 - Terrible. 43 out of 1003 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Allan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location wise it seemed nice but was not enjoyable at all , walls extremely thin , heard things that cannot be described .
Stayed 1 night in Apr 2025

8/10 Good

Veronica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Passing through and was a good last minute spot to stay at.
Stayed 2 nights in Apr 2025

8/10 Good

Patricia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting room access layout.
Stayed 1 night in Apr 2025

8/10 Good

Donald

Business traveller
Liked: Cleanliness, room comfort

Quiet Place

It was quiet, clean and with a car ready to get to nearby dining and shopping places. The building is older and needs a paint job on the west facing room doors. A peaceful stay. The wifi is not secure.
Stayed 4 nights in Apr 2025

10/10 Excellent

Justin

Stayed 1 night in Apr 2025

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was always nice and happy to help
Stayed 4 nights in Apr 2025

6/10 Okay

Donna

Stayed 3 nights in Apr 2025

10/10 Excellent

Matthew

Liked: Cleanliness, amenities
The staff at the hotel was very professional.
Stayed 3 nights in Apr 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience. The staff, especially the gentleman who checked me in, were all super friendly and helpful! Thank you
Stayed 1 night in Apr 2025

10/10 Excellent

Katheryn

Liked: Cleanliness, staff & service, property conditions & facilities
Fun and nice stay.
Stayed 1 night in Apr 2025

8/10 Good

Andrea

Travelled with partner
Liked: Staff & service
The staff were incredibly friendly and helpful, I have nothing but wonderful things to say about them! The location of the hotel was very close to the airport (about a 4-5 minute drive) and convenient, although it was a bit loud due to the proximity to the highway. There was plenty of parking. A few downsides - the room itself was quite old and although it was clean, there were definitely some old stains in the bathroom/shower/carpet, and the mattress felt like it was a bit past its lifespan. Overall convenient and affordable though.
Stayed 3 nights in Apr 2025

4/10 Poor

Frank, Upland

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dark with old furnishing. no Iron or blow dryer. Dark blue carpets in room to hid the dirtyness. Window curtains were shabbly and frayed. Bed mattress was lumpy and uncomfortable.. Never again
Stayed 1 night in Apr 2025

10/10 Excellent

RalphAnthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

ismail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Darrel at front desk is so welcoming and helpful.
Stayed 1 night in Apr 2025

2/10 Terrible

Tamara

Disliked: Staff & service

Rude front desk personel

Stayed 1 night in Apr 2025

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good stay. I’ll say that while it was an inconvenience that the parking lot was being repaved, it wasn’t the worst thing to get extra steps in. The bed was comfy, room was clean, and wifi was included. I didn’t know the breakfast was only continental, so there’s no eggs or bacon like I thought but that’s ok. The oatmeal was great with coconut. And your kitchen gal is wonderful. We had a great conversation. Check in was great, the guy that checked me in was soooooo nice. He was probably the most polite and respectful service person I’ve ever encountered and I stay all over the country at hotels.
Stayed 6 nights in Apr 2025

8/10 Good

Mace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!!

Perfect. Would stay again. This is my second time. Service was top notch!
Stayed 1 night in Apr 2025

8/10 Good

Christina

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Great Value

The front desk clerk I had at checkout was absolutely wonderful. He was friendly and professional. The bed was comfortable.
Stayed 2 nights in Apr 2025

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean
Stayed 1 night in Apr 2025

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and quiet

Check in was smooth, hotel was quiet
Stayed 1 night in Apr 2025

6/10 Okay

Sarah

Liked: Staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at the front desk was friendly. The only issue we had was worn our room keys. We had to keep inserting them repeatedly.
Stayed 2 nights in Apr 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotels.com customer service horrible

Hotels.com would not let me cancel. The hotel gmhad no problem with canceling. Hotels.com poor customer service
Stayed 1 night in Apr 2025

8/10 Good

Robert, Indio

Liked: Cleanliness, staff & service, property conditions & facilities
This is very close to the airport.
Stayed 1 night in Apr 2025