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Hotel Schlüssel

3.0 star property

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Photo gallery for Hotel Schlüssel

Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom | Premium bedding, down duvets, in-room safe, individually decorated
Point of interest
Front of property
Breakfast, lunch, dinner served; Regional cuisine
Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom | Premium bedding, down duvets, in-room safe, individually decorated

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Franziskanerplatz 12, Lucerne, 6003
  • Place, Chapel Bridge
    ‪5 min walk‬
  • Place, Lucerne Town Hall
    ‪5 min walk‬
  • Place, KKL Lucerne
    ‪9 min walk‬
  • Airport, Zürich (ZRH)
    ‪52 min drive‬

Room options

View all photos for Standard Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

Premium bedding, down duvets, in-room safe, individually decorated

Standard Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

9.8 out of 10
Exceptional
(11 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 2 Queen Beds, Non Smoking, Private Bathroom

City view

Family Room, 2 Queen Beds, Non Smoking, Private Bathroom

10.0 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom | Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Schlüssel

Hotel with a restaurant, steps from Franciscan Church
This smoke-free hotel features a restaurant, a 24-hour front desk and free Wi-Fi in public areas. Other amenities include multilingual staff assistance.
Hotel Schlüssel offers 10 accommodations with a safe and a hairdryer. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)).

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and desk chairs. Additionally, rooms include fans and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hotel Schlüssel, you're just a quick walk from Franciscan Church. Features include free WiFi in public areas and a restaurant.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Enjoy Regional cuisine while dining at Restaurant Schlüssel
  • Amenities include multilingual staff, a lift and a terrace
  • Steps from Franciscan Church and 3 minutes on foot from Jesuit Church
There's a restaurant on site. Public spaces have free WiFi. A terrace, multilingual staff, and room service (during limited hours) are also featured at Hotel Schlüssel.

This 3-star Lucerne hotel is smoke free.

Restaurant Schlüssel – This restaurant specialises in Regional cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CHF 20 per night)
  • Street parking available

Food and drink

  • A restaurant

Restaurants on site

  • Restaurant Schlüssel

Things to do

  • Art gallery
  • Designer stores
  • Shopping centre

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 4 floors
  • Built in 1545
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property

Access methods

Access code, staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 7 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CHF 20 per night (262 ft away)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests will receive an email 24 hours before arrival with check-in information and an access code. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 7 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 15 October to 06 April.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Hotel Schlüssel Lucerne
Schlüssel Lucerne
Hotel Schluessel
Hotel Schlüssel Hotel
Hotel Schlüssel Lucerne
Hotel Schlüssel seit 1545
Hotel Schlüssel Hotel Lucerne
Boutique Hotel Schlüssel seit 1545

Reviews

Hotel Schlüssel Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 144 out of 219 reviews
Rating 8 - Good. 48 out of 219 reviews
Rating 6 - Okay. 17 out of 219 reviews
Rating 4 - Poor. 6 out of 219 reviews
Rating 2 - Terrible. 4 out of 219 reviews

Reviews

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved our stay at Hotel Schlüssel! The staff was incredible and made us feel like family. We appreciated that we were just enough off the beaten path in a beautiful courtyard with a church dating back to 1270! It was quintessential and relaxing. The train station was less than a 10-minute walk, making it perfect for exploring Suisse. They also had an amazing restaurant, and we ended up eating there all three nights. I can't recommend this hotel enough! Thank you, Hotel Schlüssel, for making our experience exceptional!
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy hotel great location

Everything was great. Only slight issue was it was hard to air out the room after showers. The provided table fan was not enough to quickly refresh the air.
Stayed 3 nights in Aug 2025

10/10 Excellent

hyejin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. Only thing I need an air conditioner or cooler. It was hot but I couldn’t open the window because smoking didn’t stop from the bar on the 1st floor. I couldn’t breathe if I open the window. I should be patient hot or smoke. It was so hard.
Stayed 1 night in Jul 2025

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Comfortable bed and very spacious
Stayed 1 night in Jul 2025

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Shandra, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was central to everything
Stayed 3 nights in Jul 2025

10/10 Excellent

Sarath

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fantastic location, small rooms, but matched our needs
Stayed 2 nights in Jun 2025

10/10 Excellent

ajmal

Stayed 1 night in Jun 2025

8/10 Good

Michelle, Petaluma

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and wonderful breakfast! A good value for the money.
Stayed 1 night in Jul 2025

10/10 Excellent

KENNETH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the river. Beautiful area. A little bit concerned about their check-in system and how they cut the key using simply a confirmation number only (anyone can guess someone else's based on your own) - the hotel may want to re-think that system.
Stayed 2 nights in Jun 2025

10/10 Excellent

Riccardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Jagdish

Travelled with family
Liked: Cleanliness, amenities
Great location. Good size room for family of 4. They provide free water bottles and soft drinks, which is great. Room did not have air conditioner and did not have good ventilation. Romm has only one window which skis did not open completely, opened only 25% due to safety I guess . They did provide 2 table fans. But that was not enough on hot summer days of our stay . It was extremely uncomfortable.
Stayed 2 nights in Jun 2025

6/10 Okay

Anthony

Liked: Staff & service
Disliked: Amenities
The good; Historic building. Next to a the beautiful Franciscan church. The not so good: as a hotel, the facilities match the age of the building. There is no air conditioning it was a hot night, and we had to keep the windows open. The church bells Rand all night, at each quarter hour, and tolled out the hour. We were leaving the room at 11:10 am. The housekeeper, with her best Frau Blucher impression, reprimanded us for not leaving the room at 11 am.
Stayed 1 night in Jun 2025

10/10 Excellent

Aurora

Liked: Staff & service, property conditions & facilities
Selina was a star receptionist and made everything very easy and accommodating. Good location for walking and to the train station.
Stayed 1 night in Jun 2025

10/10 Excellent

Blanca Cristina

Travelled with partner
Great stay for a day trip! Self-Check in was quick and easy to navigate.
Stayed 1 night in May 2025

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service
Expensive price for the room, bed, no TV, no AC
Stayed 1 night in May 2025

2/10 Terrible

Kelvin

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

4/10 Poor

Massimo Roberto

Travelled with group
es war leider nicht den goldene schlussel boutique hotel weil er zur zeit zu ist. wir wurden in goldenes Stern hotel umgeteilt. ich war sehr enteuchen weil ich einen anderen Hotel erwartet hat und keine zimmer sauber aber einfach keinen boutique hotel kategorie
Stayed 1 night in Feb 2024

10/10 Excellent

Marie-Claude

Stayed 1 night in Nov 2023

10/10 Excellent

benedikte

Stayed 1 night in Nov 2023

8/10 Good

Mª Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Franco

Stayed 1 night in Sep 2023

8/10 Good

ANDREW

Stayed 1 night in Sep 2023

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, comfortable, quiet stay

Clean, comfortable, quiet, and big towels! Good location close to the water and many restaurants. Staff could not have been more welcoming! Everybody was wonderful.
Stayed 1 night in Sep 2023

6/10 Okay

Sahar

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We stayed here for two nights. Our experience was more like renting an apartment from a private person that a room in a hotel. The reception desk was not available at check in, and few times I needed something for my room maybe after 4 pm. Overall room was clean but everyone who rent a room should be aware of the church bells that go off every 15 minutes, even during the nights.
Stayed 2 nights in Aug 2023