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Palacio de los Duques Gran Meliá - The Leading Hotels of the World

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Photo gallery for Palacio de los Duques Gran Meliá - The Leading Hotels of the World

A rooftop terrace with two lounge chairs, a small table with drinks, and a view of a large cathedral with domes.
A spacious living room with a large wooden panel wall, a flat-screen TV, and a dining area with a long table and modern chairs.
A courtyard with a fountain, outdoor seating, and a building with multiple windows and doors.
Front of property – evening/night
A luxurious lobby with a grand chandelier, red velvet sofas, and a central decorative piece.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Cuesta de Santo Domingo, 5, Madrid, Madrid, 28013
  • Place, Plaza de España - Princesa
    ‪1 min walk‬
  • Place, Gran Via
    ‪3 min walk‬
  • Place, Royal Palace of Madrid
    ‪6 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪20 min drive‬

Room options

View all photos for Deluxe Room

A hotel room with a large bed, a small bedside table with a lamp, a chair, and a painting on the wall.

Deluxe Room

9.8 out of 10
Exceptional
(13 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Premier Room

A large bed with white linens, two bedside tables with lamps, and a large framed artwork on the wall.

Premier Room

9.6 out of 10
Exceptional
(29 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room (Supreme)

A hotel room with a large bed, a desk with a chair, a lamp, and a painting on the wall.

Family Room (Supreme)

9.4 out of 10
Exceptional
(16 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Supreme Room Red Level

A large bed with white bedding, a beige sofa, two bedside tables with lamps, and a large painting on the wall.

Supreme Room Red Level

9.6 out of 10
Exceptional
(15 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Red Level, Junior Suite

A spacious bedroom with a large bed, a sofa, and a painting on the wall.

Red Level, Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Red Level, Suite, 1 Bedroom

A modern hotel room with a sofa, armchair, and a small table with a vase of flowers.

Red Level, Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Master Suite Red Level

A spacious living room with a sofa, armchairs, a coffee table, and a dining area with a table and chairs.

Master Suite Red Level

  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Velazquez Penthouse Suite Red Level

A large bed with white linens, a dark wall mural, two bedside lamps, a small table with a book, and a window with curtains.

Velazquez Penthouse Suite Red Level

  • 78 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Margarita Presidential Suite Red Level

A balcony with a white railing, a table, and chairs. There is a potted plant on the table.

Margarita Presidential Suite Red Level

  • 168 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for The Royal Suite

A hotel room with a large bed, a sitting area with chairs, a small table, a mirror, and a painting on the wall.

The Royal Suite

  • 200 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Supreme Room

A large bed with white linens, a nightstand with a lamp, and a large painting on the wall.

Supreme Room

10.0 out of 10
Exceptional
(10 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Red Level, Junior Suite, Terrace

A hotel room with a bed, a sofa, a small table, and a TV.

Red Level, Junior Suite, Terrace

7.4 out of 10
Good
(3 reviews)
  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Supreme Room Red Level (2 adults+ 2 children)

A hotel room with a large bed, a painting on the wall, a sofa, and a small table with a lamp.

Supreme Room Red Level (2 adults+ 2 children)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms (Red Level)

Premium bedding, minibar, in-room safe, desk

Suite, 2 Bedrooms (Red Level)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 4 Single Beds
  • Free Wi-Fi

View all photos for Red Level, Suite, 3 Bedrooms

Red Level, Suite, 3 Bedrooms | Premium bedding, minibar, in-room safe, desk

Red Level, Suite, 3 Bedrooms

  • Garden view
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds OR 6 Single Beds
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms (Red Level, 4+1)

Premium bedding, minibar, in-room safe, desk

Suite, 2 Bedrooms (Red Level, 4+1)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 4 Single Beds
  • Free Wi-Fi

View all photos for Family Room Grand Supreme

A modern hotel room with a large bed, two bedside tables, a desk, and a large abstract painting on the wall.

Family Room Grand Supreme

  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, Connecting Rooms

A hotel room with a large bed, a small bedside table with a lamp, a chair, and a painting on the wall.

Deluxe Room, Connecting Rooms

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Premier Room, Connecting Rooms

A large bed with white linens, two bedside tables with lamps, and a large framed artwork on the wall.

Premier Room, Connecting Rooms

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room, Connecting Rooms

A hotel room with a large bed, a desk with a chair, a lamp, and a painting on the wall.

Family Room, Connecting Rooms

  • City view
  • 66 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Supreme Room Red Level Connecting Rooms

A spacious bedroom with a large bed, a sofa, and a painting on the wall.

Supreme Room Red Level Connecting Rooms

  • 80 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds
  • Free Wi-Fi

View all photos for Supreme Room Red Level Connecting Rooms 4+4

A spacious bedroom with a large bed, a sofa, and a painting on the wall.

Supreme Room Red Level Connecting Rooms 4+4

  • 1 bedroom
  • Sleeps 8
  • 2 King Beds
  • Free Wi-Fi

View all photos for Red Level Suite Junior Connecting Rooms

A spacious bedroom with a large bed, a sofa, and a painting on the wall.

Red Level Suite Junior Connecting Rooms

  • 70 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds
  • Free Wi-Fi

View all photos for Red Level Suite Junior Connecting Rooms 4+2

A spacious bedroom with a large bed, a sofa, and a painting on the wall.

Red Level Suite Junior Connecting Rooms 4+2

  • 1 bedroom
  • Sleeps 6
  • 2 King Beds
  • Free Wi-Fi

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About this property

Palacio de los Duques Gran Meliá - The Leading Hotels of the World

2 restaurants, 2 bars/lounges and a health club are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a poolside bar, a steam room and a rooftop terrace are on-site.
Palacio de los Duques Gran Meliá - The Leading Hotels of the World offers 179 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 49-inch LED televisions come with premium satellite channels and pay-per-view films.

Bathrooms include bathrobes, slippers, designer toiletries and bidets. This Madrid hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a health club and a steam room.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Palacio de los Duques Gran Meliá - The Leading Hotels of the World. During your stay, you're just a quick walk from Gran Via. Enjoy features like free WiFi in public areas, plus 2 restaurants and 2 bars.
  • Free WiFi and wired Internet
  • Enjoy Spanish cuisine with garden views at Jardín de los Duques, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and bicycles to rent
  • Guests have great things to say about the helpful staff and the location
  • Steps from Plaza de España - Princesa and Royal Theatre
  • Dogs welcome for a fee
Palacio de los Duques Gran Meliá - The Leading Hotels of the World offers its guests a health club and a steam room. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

A rooftop terrace, a library, and multilingual staff are also featured at the luxury Palacio de los Duques Gran Meliá - The Leading Hotels of the World. Parking is available for a fee.

This 5-star Madrid hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11:00 AM.
Jardín de los Duques – Overlooking the garden, this restaurant specialises in Spanish cuisine and serves lunch and dinner.
Los Duques Grand Café – This restaurant specialises in Mediterranean cuisine. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (EUR 45 per day)
  • Valet parking on site (EUR 45 per day)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 7 AM to 11:00 AM for a fee: EUR 50 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Jardín de los Duques
  • Los Duques Grand Café

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Library
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 2 buildings
  • 6 floors
  • Banquet hall
  • Built in 1851
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LED TV with premium cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must contact this property in advance with their vehicle registration number to enter the car-restricted zone surrounding the hotel.
This property offers use of an 'Audi e-tron' electric vehicle for 1 day per stay. Guests must contact the property prior to arrival to reserve use of the vehicle (subject to availability).
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets: EUR 80 per pet, per day
  • Only dogs are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 50 per person
  • Valet parking fee: EUR 45 per day
  • Nearby parking fee: EUR 45 per day (6562 ft away)
  • Pet fee: EUR 80 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Ambassador TRYP Madrid
Hotel Madrid Ambassador
Madrid Ambassador Hotel
Madrid TRYP Ambassador
TRYP Ambassador
TRYP Ambassador Hotel
TRYP Ambassador Madrid Hotel
TRYP Hotel Ambassador Madrid
TRYP Madrid Ambassador
Gran Melia Palacio los Duques Hotel Madrid
Gran Melia Palacio los Duques Hotel
Gran Melia Palacio los Duques Madrid
Gran Melia Palacio los Duques
Tryp Ambassador Hotel Madrid
Tryp Hotel Ambassador

Palacio de los Duques Gran Meliá - The Leading Hotels of the World Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 795 out of 916 reviews
Rating 8 - Good. 88 out of 916 reviews
Rating 6 - Okay. 21 out of 916 reviews
Rating 4 - Poor. 8 out of 916 reviews
Rating 2 - Terrible. 4 out of 916 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, very clean, gorgeous courtyard to relax
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and beautiful property
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Trocon Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast!
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a great location. Staff is fantastic.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super attentive & greeted us with a glass of cava, room was absolutely perfect and gave us nice gifts to celebrate our anniversary :)
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly authentic Spain feel, very clean, extremely pleasant staff! Highly recommend!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are exceptional, the hotel stunning & the red level service worth every penny. I cannot rate this hotel or its staff highly enough. If we return to Madrid in the future, we would absolutely stay here again!
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Hetal

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel and location. Stayed in junior level suite with red level access. Great amenities in the room. Very close to Plaza Mayor. Staff was very hospitable and accommodating. Free breakfast in the morning was a great start to the day.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Marcos

Liked: Cleanliness, amenities, property conditions & facilities
Very Nice, Staff and Rooms!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Trudy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. All staff were inviting and accommodating. They went above and beyond to make us feel welcome and to attend to our every need. The cafe and dining services were excellent in all ways - selection, taste and service. Highly recommend!
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Simon

Liked: Cleanliness, amenities, property conditions & facilities
The staff were excellent and friendly. Loved my stay there.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff who were attentive from the moment you arrived to departure. The concierge was also excellent with some great recommendations. The roof top bar was fabulous with views to the palace and the cathedral. The only negative was the price of the hotel breakfast but there are plenty of fabulous spots to go outside the hotel . This is a truly fabulous hotel but what sets it apart is its staff.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

W

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful setting, like living in a museum. As with many hotels, it is the smaller points that separate a very good from a great hotel. Do understand this is a very good hotel but I would highlight a few negatives that keep it from being a great one: 1. 4th floor
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was lovely. It is in a terrific central location, but it is on a quiet street. We stayed on the Red Level, and the access to the lounge was great. I worked there some afternoons, and it made working on vacation a little better! I would not hesitate to return!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, amenities
Todo excelente
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Ervin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and nice hotel
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Very nice rooms with the most wonderful tub and shower (bath salts included). Our room was cleaned twice a day - be sure to check the drawers in the bathroom before you leave. The housekeeping staff placing your hairstyling hot irons in them. Rooftop pool and jacuzzi are very inviting with a great view. All in all, great spot in th heart of Madrid.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

joaquin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities
Amazing staff. Beautiful hotel. Great service. Very welcoming.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 7 nights in Sep 2025
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay.
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Antonius Kornelis

Liked: Cleanliness, amenities, property conditions & facilities
Perfect hotel
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They went above and beyond to make our stay comfortable!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

MARTA

Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing! Loved the hotel, the rooftop, the breakfast, everything!
Stayed 3 nights in Oct 2025

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