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Tilal Jabal Alkabah

5.0 star property

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Photo gallery for Tilal Jabal Alkabah

Aerial view
Minibar, in-room safe, soundproofing, free WiFi
Lobby
Tiara king suite Panoramic city view | View from room
Minibar, in-room safe, soundproofing, free WiFi

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
7569 Jabal Al Kaabah, Makkah, 24231
  • Great Mosque of Makkah
    ‪7 min walk‬
  • Kaaba
    ‪11 min walk‬
  • Abraj Al-Bait Towers
    ‪11 min walk‬

Room options

Family Room, City View

  • Sleeps 4
  • 1 King Bed and 1 Single Bed

Deluxe Room (Grand)

  • Sleeps 3
  • 1 King Bed

Deluxe Twin Room

  • Sleeps 3
  • 1 Single Bed

Junior Suite, City View (Quad)

  • Sleeps 4
  • 1 King Bed

Panoramic Suite, 1 Bedroom, City View (King)

  • Sleeps 4
  • 1 King Bed

Deluxe Twin Room, 1 Single Bed, City View

  • Sleeps 2
  • 1 Single Bed

Junior Suite, City View (King)

  • Sleeps 3
  • 1 King Bed

Panoramic Suite, City View (Tiara King)

  • Sleeps 4
  • 1 King Bed

Deluxe Room (King)

  • Sleeps 3
  • 1 King Bed

Similar properties

Front of property

Sheraton Makkah Jabal Al Kaaba Hotel

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.3 out of 5, Excellent, (393)
The price is €98
for 1 room
includes taxes & fees
17 Jun - 18 Jun
Sheraton Makkah Jabal Al Kaaba Hotel

About this property

Tilal Jabal Alkabah

Luxury hotel with 24-hour business centre and 24-hour front desk
Along with a restaurant, this smoke-free hotel has a 24-hour business centre and a complimentary children's club. WiFi in public areas is free. Other amenities include a coffee shop/cafe, 24-hour room service and a business centre.
Tilal Jabal Alkabah offers 251 air-conditioned accommodations with minibars and a safe. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with satellite channels. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
The breakfast at Tilal Jabal Alkabah gets high marks from our customers. During your stay, you're just a quick walk from Great Mosque of Makkah. Enjoy features like free WiFi in public areas, plus a restaurant and a coffee shop/cafe.
  • Free WiFi
  • Dining options include a coffee shop and a restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include a free children's club, a concierge and luggage storage
  • On-site recreation includes a playground
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Within a 15-minute walk of Great Mosque of Makkah and Well of Zamzam
There's a restaurant on site, as well as a coffee shop/cafe. Public spaces have free WiFi. A 24-hour business centre and meeting rooms are available. The luxury Tilal Jabal Alkabah also features a complimentary children's club, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee.

This 5-star Makkah hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Midan – On-site fine-dining restaurant.
Shalimar – On-site café. Open daily.
24-hour room service is available.

Languages

Arabic, English, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (SAR 100 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 75 per person
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Midan
  • Shalimar

Things to do

  • Free children's club
  • Playground

Family friendly

  • Free children's club
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 6:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
A valid permit to perform Hajj must be presented at the airport and check-in at the property from April 29-June 10, 2025 (dates subject to change).

Renovations and closures

This property is closed from 30 May 2025 to 16 June 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SAR 75 per person
  • Self-parking fee: SAR 100 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 10000423

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Shaza Makkah Hotel Mecca
Shaza Makkah Hotel
Shaza Makkah Mecca
Shaza Makkah
Tilal Jabal Alkabah Hotel
Tilal Jabal Alkabah Makkah
Tilal Jabal Alkabah Hotel Makkah
Tilal Jabal AlKabah Former Shaza Makkah

Tilal Jabal Alkabah Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 143 out of 233 reviews
Rating 8 - Good. 58 out of 233 reviews
Rating 6 - Okay. 20 out of 233 reviews
Rating 4 - Poor. 6 out of 233 reviews
Rating 2 - Terrible. 6 out of 233 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Zainab

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about it 👍
Stayed 2 nights in Feb 2025

6/10 Okay

Salma

Liked: Property conditions & facilities
Stayed 4 nights in Feb 2025

6/10 Okay

Rami, Jerusalem

Travelled with family and small children
Staff need to have client orientation and be more friendly to visitors.
Stayed 2 nights in Dec 2024

8/10 Good

Kashif

Liked: Cleanliness
Location is a bit far from main gates to enter haram
Stayed 3 nights in Dec 2024

10/10 Excellent

Maxamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

2/10 Terrible

Naseeruddin

Disliked: Cleanliness, staff & service
Stayed 4 nights in Oct 2024

6/10 Okay

Ghaniat

Liked: Cleanliness
Disliked: Staff & service
I rarely write review but I had to for this one. The room was as described no issue there. However, the service from staff was terrible. Except Malik from the concierge team, everyone else did not leave up to a 5-star hotel. I felt like I was in a budget hotel where staff don't care about customer. There are ongoing construction work around the hotel, so road gets closed and you can't get to/from the hotel by taxi. You have to be dropped fown the road and climb the small hill with your suitcases to reach the hotel, or vice versa when leaving. I would have expect the hotel to inform the customer that road get close around certain hours, that is the minimum that should be done. The hotel is 15min from the Haram entrance, specifically when you have to zigzag around the designated blocked spaces. The food was very limited in term of options. I chose the hotel for the room type, but was very disappointed by the service, the lack of communication on car drop off/pick up inconvenience and the food. I will only book this if I do not have a better choice going forward.
Stayed 2 nights in Oct 2024

10/10 Excellent

Muhammad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food
Stayed 5 nights in Oct 2024

10/10 Excellent

ikra

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2024

2/10 Terrible

Abdulaziz

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Kamil

Hotel rooms are very clean , food is delicious and staff is friendly and welcoming
Stayed 1 night in Oct 2024

10/10 Excellent

Maher

Stayed 2 nights in Sep 2024

10/10 Excellent

Nahla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very supportive team. Managed to find a solution as the booking didn’t arrive to them till next day. They also gave me an upgrade. All team was helpful, special thanks to Ali in the reception 🙏
Stayed 1 night in Aug 2024

8/10 Good

Shakhawat

Travelled with partner
Liked: Amenities
Beautiful hotel. Super inconvenient to get to surprisingly. Absolutely NO one in the Haram knows where the hotel is. whether they are a guard, soldier, taxi driver, pedestrian, beggar, no one knows the name Shaza. And then the shuttle bus service is super poor and the traffic areas it drops you off to is dangerous. Overall, IF you can get to the hotel, you’ll have a tremendous stay. If not, good luck finding the hotel 😭😔
Stayed 1 night in Aug 2024

10/10 Excellent

Nimo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

8/10 Good

Jawad

Stayed 1 night in Jul 2024

10/10 Excellent

Asma

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, rooms are clean and in good condition but are small. I’ve stayed here before and loved it. Breakfast is great and staff are always helpful. Very close to haram but there is quite a steep uphill back to the hotel which would be difficult for elderly. Park is available at a cost.
Stayed 3 nights in Jul 2024

8/10 Good

Fatima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks à lot
Stayed 4 nights in Feb 2024

10/10 Excellent

ISIAQ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

10/10 Excellent

MR HAMID

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent food, very nice stuff
Stayed 4 nights in Mar 2024

6/10 Okay

Hussain

Travelled with family
Liked: Cleanliness, room comfort

Good but few things require updating

- Poor management, we delayed our Umrah by 5 hours because we were told the kids club will open at 3pm (3-9pm) but no one was there at 3:15pm, upon checking, the management was making an excuse, it's first day of Ramadan. They didn't know the contact number of the kids club staff, when I showed them their mobile phone number, they asked us to wait in the lobby and disappeared. Ultimately, we had to take our 3 kids for Umrah with us in the hot and busy conditions. - Jowel (Janitor) was the doing the good job but he was clueless when I asked why the shower area turn into a puddle whilst and after the shower is taken? He was carrying a squeegee to just clear the standing water. Water had damaged the woodwork some areas around the toilet which requires hole filling and remediation work done. - Buffet breakfast was excellent, staff was nice, thanks for the incharge who let us take some fruits and cakes for our kids who were sleeping during the suhoor (1-4am). - The guy in arab attire who was serving welcome drinks was great, my kids got excited when they saw him on Shaza's Insta page - Check-in was smooth, hotel condition was good and clean, well maintained except room toilets, lifts were instantly available - Good 10 minutes downhill walk, not good when you return with a wheelchair or pushchair. - Bus took 25 minutes, from Hotel it took us to Al Rasaifah for a utrun then went past the haram to the Aziziya area and took another uturn then dropped at the bus stop near the haram
Stayed 6 nights in Mar 2024

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Pitstop in Makkah

My stay at Shaza was very short religious trip. I have to say, the stay there was the most comfortable. There was an issue during check in and the staff was so accommodating and helpful. They gave me the most comfortable room there is. The hotel is clean, comfortable and has all the amenities. The prayer room has a sound connected from the masjid for prayers. The iftar buffet was varied and delicious. Will definitely stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

Abduhu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ABDUHU Choudhury

Everything is excellent,There is two hotel staff Jewel & Earshad is very friendly and get excellent service from them.
Stayed 4 nights in Feb 2024

8/10 Good

Naeem

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the Haram Shariff but it's on hill side, difficult for older people. Lots of Bangladeshi people working as a support stuff, everyone shows professional manners. All receptionist was friendly and met any requests quickly. Mr Ashiq did good job every day to make room amazingly. Overall it's a good hotel and we were happy to stay here.
Stayed 6 nights in Feb 2024