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Best Western Crater Lake Highway White City/Medford

2.5 star property

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Photo gallery for Best Western Crater Lake Highway White City/Medford

Cozy living space with a fireplace, flat-screen TV, and comfortable seating area.
Best Western hotel features a modern architectural design with a combination of white and red exterior walls.
Welcome to our hotel, where a long reception counter and pendant lights create a warm atmosphere.
Relax in our spacious lobby with a reception desk, seating area, and large window offering a view of the outside.
Relax by the pool surrounded by lush greenery and comfortable lounge chairs.

Popular amenities

  • Hot tub
  • Pool
  • Gym
  • 24/7 front desk

Explore the area

Map
2020 Leigh Way, White City, OR, 97503
  • The Expo
    ‪9 min drive‬
  • Medford Railroad Park
    ‪9 min drive‬
  • Providence Medford Medical Center
    ‪11 min drive‬
  • Medford, OR (MFR-Rogue Valley Intl.)
    ‪9 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, premium bedding, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

9.4 out of 10
Exceptional
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(29 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.8 out of 10
Excellent
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Refrigerator & Microwave

1 bedroom, premium bedding, desk, laptop workspace

Suite, 1 King Bed, Accessible, Refrigerator & Microwave

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Pet Friendly)

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Pet Friendly)

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(36 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Pet Friendly)

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Pet Friendly)

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Crater Lake Highway White City/Medford

Hotel with free breakfast, in the vicinity of TouVelle State Recreation Site
This hotel features an indoor pool, a fitness centre and Access to hot tub. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and conference space are on-site. Housekeeping is available on request.
Best Western Crater Lake Highway White City/Medford offers 72 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. 49-inch flat-screen televisions come with premium digital channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Best Western Crater Lake Highway White City/Medford gets good marks from our customers. During your stay, you'll be within walking distance of White City Library. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include a business centre, conference space and laundry facilities
  • On-site recreation includes a gym
  • Guests speak favourably about the clean guestrooms and the breakfast
  • Just a 4-minute drive from TouVelle State Recreation Site and 10 minutes from Rogue Valley Family Fun Center
  • Dogs welcome for a fee (restrictions apply)
Best Western Crater Lake Highway White City/Medford offers its guests an indoor pool, Access to hot tub, and a fitness centre. WiFi is free in public spaces. You'll find a business centre on site. Free breakfast is served daily. The business-friendly Best Western Crater Lake Highway White City/Medford also features a vending machine, coffee/tea in common area, and a fireplace in the lobby. Self parking is free.

Smoking is allowed in designated areas at this White City hotel.

Guests are served a free buffet breakfast daily from 5:30 AM to 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 5:30 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Business centre
  • Conference space

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lift (107 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (91 centimetre high)

More

  • 4 floors
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Freezer
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Best Western Crater Lake Highway White City/Medford.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Brookside Inn White City
Brookside White City
Brookside Inn & Suites White City Oregon
La Quinta Inn & Suites White City Hotel White City
La Quinta Inn And Suites White City
Brookside Inn
Brookside Inn & Suites White City Oregon
La Quinta Inn & Suites White City Hotel White City
Brookside Inn Suites
Best Western Crater Lake Highway White City/Medford Hotel
Best Western Crater Lake Highway White City/Medford White City

Best Western Crater Lake Highway White City/Medford Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 489 out of 1015 reviews
Rating 8 - Good. 266 out of 1015 reviews
Rating 6 - Okay. 108 out of 1015 reviews
Rating 4 - Poor. 72 out of 1015 reviews
Rating 2 - Terrible. 80 out of 1015 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service
There were a few maintenance issues with one of the rooms for our group. The pool was not heated, which we thought was odd for an indoor pool.
Stayed 2 nights in Apr 2025

4/10 Poor

Rebeca

Travelled with family

Disappointing

The best thing about this hotel was the location. It was very easy to get to and from the surrounding areas. Also, the staff was nice. And the breakfast was good enough. Our daughter loves the homemade waffles. We got to the hotel at 2pm and was told not only was our room not ready, we would have to pay a fee to check in early. Wait, what? I've never had to pay a fee to check into a hotel early, especially only an hour before the actual check in time. So we had to find something to do for an hour, after driving for 5 hours. Before I had even booked the room, I called to make sure the pool and hot tub worked. I was assured it did. That was the sole reason for booking this hotel. Upon actually checking in, I was told the heater in the pool was broken. The pool was freezing and the hot tub was lukewarm. Our daughter was so disappointed. Luckily there's a new aquatic center in Medford. The room was good enough. The beds felt old and we rolled towards the middle when there was two of us. But it was clean-ish. It had flooring instead of carpet (we had a pet friendly room, so not sure if that's the norm). The 2nd night we were there, the people above us would not stop running or jumping. And then doors opening and slamming. I called the front desk around 9pm, but it didn't do any good. I think it stopped around 10-10:30 and started up again at 6am. It was the same the next night. I know that's a person problem, not a hotel problem, but still. Overall, disappointing.
Stayed 3 nights in Apr 2025

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort

Hope you're deaf

I want to like this hotel, but it suffers from a shoddy build. The walls are paper thin and not insulated for noise at all so you can hear everything happening in your neighbors room, or outside the building. Everything. This is an industrial area so there are work vehicles of all shapes and sizes at all hours, which would not be a problem if the building was built properly to function as a hotel. Breakfast was pretty sad as well; they always are, but this was worse.
Stayed 2 nights in Apr 2025

6/10 Okay

Terri

Travelled with partner
Liked: Amenities, property conditions & facilities
I liked the breakfast, it was good. Plenty of things to choose from. Entrance and hallways were nicely colored and decorated. It was quiet to stay there. The check-in was ok. The person we had acted like we were bothering her. The hot tub didn't work and we said something and they said they reported it 2 weeks ago and it still isn't fixed. Dead plants by the pool.
Stayed 1 night in Apr 2025

10/10 Excellent

Chuck

Stayed 1 night in Apr 2025

10/10 Excellent

Erma

Stayed 1 night in Apr 2025

8/10 Good

Dan

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Tammy Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was industrial, not close to airport but it was clean and the staff was excellent.
Stayed 1 night in Apr 2025

8/10 Good

Michele

Stayed 1 night in Apr 2025

8/10 Good

Robert

Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Evon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always nice and helpful. The only thing is the bathroom is a little tired looking and the sink drain was really slow. Otherwise, everything was great despite lobby construction.
Stayed 1 night in Apr 2025

2/10 Terrible

Sarah Katherine

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place is under construction and the despite what I was told originally it’s not just a different insurance to get into the check-in place. The elevator was not working. There was construction debris everywhere to get to the pool. You have to go outside and go all the way around to where the pool and spa. The hot tub smelt strongly of urine dog urine. If you know the scent, the pool area needed serious improvements. It looked absolutely filthy. The room itself appeared to be pretty clean, but when I pulled back the sheets, they were black spots all over them. This is a great opportunity on this road trip for me to use my sleep sack, which I’ve never felt compelled to use before, but still drag around everywhere. Otherwise I would not have felt comfortable being near that bed. I’ve took plenty of pictures. I paid early for an early check-in because I was desperate to shower and change and it was noon. Three hours before the check in time after I pay this fee I was informed about the limited continental breakfast now and they see limited they actually really mean limited not just no waffles, but there was nowhere to sit down because all the construction crew used it to sit down as well so there was absolutely nowhere to sit. So after dragging suitcase up and down three floors because the elevator was not working. And I was not told this until after check-in and no free coffee either because of all the construction again I kept being formed how beautiful it would be after.
Stayed 1 night in Apr 2025

8/10 Good

Mike

Stayed 3 nights in Apr 2025

4/10 Poor

Stephanie

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

4/10 Poor

Daniel

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

Seemed good until

The location is fine, and the hotel seemed in great shape. Room was comfy, but woke up with bites all over my ankles. This was on night two. Night one, I jsut slept under the comforter, and night two, I was under the sheet. this is where the issue seemed to come from. Cant say for sure, but sure seemed like bugs of some kind. When I went to check out, another customer and I waited for about 6-8 mins for someone to come to the front desk, and never say anyone. Breakfast was decent, not the best, and not the worst.
Stayed 2 nights in Apr 2025

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Vito

Liked: Cleanliness, staff & service, amenities
The Staff is friendly and accomodating. I found the facility very clean and well cared for. I, unfortunately, had an unpleasant experience with the bathroom sink and shower. Easily remedied, but I was only there for the night, But otherwise a 5 star experience.
Stayed 1 night in Apr 2025

10/10 Excellent

Phillip

Stayed 2 nights in Apr 2025

10/10 Excellent

megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had no issues with this place at all—it was such a nice hotel. The room was very clean and comfortable, and the bed was great. There’s a nice pool and hot tub, and the TV was excellent. Overall, I had a great stay. I stayed for one night, and the breakfast in the morning was good. I would definitely stay here again.
Stayed 1 night in Apr 2025

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2025

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, amenities
Good
Stayed 1 night in Apr 2025

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Cheerful staff.
Stayed 1 night in Apr 2025