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Plum Carlton Serviced Apartments

3.0 star property

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Exterior
Deluxe Studio Apartment | Living area | Flat-screen TV, DVD player, books
Reception
Executive Apartment | Private kitchen | Coffee/tea maker, electric kettle
Deluxe Studio Apartment | Private kitchen | Coffee/tea maker, electric kettle

Reviews

7.4 out of 10
Good

Popular amenities

  • Housekeeping
  • Parking available
  • 24/7 front desk
  • Laundry
  • Free WiFi
  • Air conditioning

Explore the area

Map
528 Swanston Street, Carlton, VIC, 3000
  • Queen Victoria Market
    ‪7 min walk‬
  • Melbourne Central
    ‪9 min walk‬
  • Collins Street
    ‪15 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪20 min drive‬

Room options

View all photos for Superior Apartment

Superior Apartment | 1 bedroom, individually decorated, individually furnished, desk

Superior Apartment

  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Hotel Suite

Deluxe Hotel Suite | 1 bedroom, individually decorated, individually furnished, desk

Deluxe Hotel Suite

7.0 out of 10
Good
(2 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Studio Apartment

Deluxe Studio Apartment | 1 bedroom, individually decorated, individually furnished, desk

Deluxe Studio Apartment

  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed

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includes taxes & fees
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About this property

Plum Carlton Serviced Apartments

Hotel with a coffee shop/cafe, a short walk to Melbourne Central
Along with a coffee shop/cafe, this smoke-free hotel has self parking and concierge services. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk and tour/ticket assistance.
Plum Carlton Serviced Apartments offers 43 air-conditioned accommodations with DVD players and coffee/tea makers. Each accommodation is individually furnished and decorated. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

During your stay at Plum Carlton Serviced Apartments, you're just a quick walk from Melbourne Central. You'll find features such as free WiFi in public areas, plus a coffee shop/cafe and concierge services.
  • Free WiFi
  • Enjoy a bite to eat at the coffee shop/cafe
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Within a 10-minute walk of Melbourne Central and Queen Victoria Market
There's a coffee shop/cafe on site. Public spaces have free WiFi. A terrace, tour/ticket assistance, and concierge services are also featured at Plum Carlton Serviced Apartments. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Melbourne hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Parking on site (AUD 25 per night)
  • Limited on-site parking
  • Onsite parking includes off-street options

Food and drink

  • A coffee shop/cafe

Things to do

  • Books

Family friendly

  • DVD player
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laundry detergent
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 6:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 30.0 per day.
  • Cots (infant beds) are available for AUD 10 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 300.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: AUD 25 per night
  • Early check-in is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10 per day
  • Rollaway bed fee: AUD 30.0 per day
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
This property is professionally cleaned
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Alcohol isn't served at Plum Carlton Serviced Apartments.

Property is also known as

Plum Apartments Carlton
Plum Carlton
Plum Carlton Apartments
Plum Carlton Serviced Apartments
Plum Serviced Apartments Carlton
Plum Serviced Carlton
Serviced Apartments Carlton
Plum Carlton Serviced Apartments Melbourne Hotel Melbourne
Plum Carlton Serviced Apartments Apartment
Plum Serviced Apartments Apartment
Plum Serviced Apartments
Plum Carlton Serviced Apartments Hotel
Plum Carlton Serviced Apartments Carlton
Plum Carlton Serviced Apartments Hotel Carlton

Plum Carlton Serviced Apartments Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 136 out of 623 reviews
Rating 8 - Good. 263 out of 623 reviews
Rating 6 - Okay. 126 out of 623 reviews
Rating 4 - Poor. 56 out of 623 reviews
Rating 2 - Terrible. 42 out of 623 reviews

7.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Rowan

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Oct 2024

4/10 Poor

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked into Carlton where I needed to stay Moved at late notice to north Melbourne Not what I wanted - no staff at this location. Room had terrible smell, air conditioning noisy had to turn off, fridge not working Shower not clean lots of mould
Stayed 1 night in Oct 2024

2/10 Terrible

Ko

Stayed 1 night in Oct 2024

2/10 Terrible

Zane

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There where nice under the fridge, disgusting and the dishwasher didn't work, it smelt like it had sat there with water in it for months. Disgusting and not even close to a premium room.
Stayed 2 nights in Oct 2024

6/10 Okay

Brad

Liked: Staff & service
Stayed 4 nights in Sep 2024

2/10 Terrible

Tia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment was dirty upon checkin, hair on bathroom walls and kitchen utensils not washed. Smelled horrible too. For a week stay not enough toilet roll provided, the fan extractor for cooking didn’t work and no fan in bathroom so steam and smells from cooking and showering lingered. One window didn’t stay open too as was broken.
Stayed 9 nights in Sep 2024

8/10 Good

Kok Ying

Stayed 2 nights in Sep 2024

8/10 Good

Verified traveller

Liked: Amenities
Perfectly fine and functional.
Stayed 2 nights in Aug 2024

2/10 Terrible

Jillian

Disliked: Cleanliness, property conditions & facilities
Misdescribed as serviced apartment. Better described as a smelly rundown student apartment.
Stayed 1 night in Aug 2024

6/10 Okay

Asha

Stayed 1 night in Feb 2024

2/10 Terrible

Ray

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, we booked for 3, but turned up, and there was only 2 beds. Couldnt get hold of the manager, so had to book a hotel across the road for a third. Tried to get a refund for the 3rd person, but nope, not "approved". Apartment had a moldy smell to it when we arrive, we later found out it was the broken dishwasher with dirty stale water in the bottom of it. Then, on Saturday night, another guest cooked up some really stinky shellfish, and the stench hung around to morning. Not a great experience, topped off by getting charged for 3 people, when we could only sleep 2. Oh, and when looking to see if the sofa was a bed, discovered all number of items under the cushion.
Stayed 2 nights in Mar 2024

8/10 Good

Léa

Liked: Staff & service
Staff is pretty nice and arranging
Stayed 6 nights in Mar 2024

2/10 Terrible

Tania

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Couldn’t check until 4pm without being notified. Staff were rude and unhelpful. Air conditioning didn’t work properly and was noisy. Will never stay here again.
Stayed 1 night in Mar 2024

8/10 Good

Julie

Stayed 2 nights in Feb 2024

2/10 Terrible

Matthew

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The place stunk. The hallways and my room all smelt terrible. Apart from a friendly girl at check in the whole experience was bad. Very noisy room. Do not disturb sign on my door but I was continually disturbed. Even after checking out at 10:00 I was called to ask why I was still in the room at 12:00. Staff need more training about Do not Disturb sign and the place needs a deep clean and to be repainted to hide some of the smell.
Stayed 1 night in Feb 2024

6/10 Okay

Jy

Disliked: Staff & service
Close to city, served its purpose for a night stay in city.
Stayed 1 night in Feb 2024

2/10 Terrible

nathan

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
No one there for check in room was dirty
Stayed 2 nights in Feb 2024

4/10 Poor

Alison

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
They require a $300 deposit on your credit card to stay. This charge has not been canceled and now I have to chase it up with them to get it back. Very annoying! Room was noisy, tv had no free to air and Netflix was in Spanish.
Stayed 2 nights in Jan 2024

4/10 Poor

Hailey

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Location was great, however the room (superior apartment) was incredibly noisy, not just from street noise. The air conditioning unit was quite old and made a lot of noise, the room was far too hot without it on and it struggled to cool it. There was no sink in the kitchen and it was difficult to fill water bottles and the kettle in the bathroom. We would not stay again.
Stayed 3 nights in Jan 2024

6/10 Okay

Michal

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Overall dirtiness, not working tv and limited lighting.
Stayed 2 nights in Jan 2024

2/10 Terrible

Emily

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible stay. Reception not open during the day. after waiting almost an hour for them to return from lunch break, we got told we could leave our bags...but reception still not open for another 40mins. This was all around 1pm. This closure was not advertised and meant we missed a lot of our australian open tennis session. Then reception closes at 5pm so had to leave tennis early to return to get bags. None of this was communicated in advance, a terrible experience. No apology provided nor anything remotely akin to customer service. Room condition very poor with hair in shower drain. Would not return. Terrible experience.
Stayed 1 night in Jan 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Only issue being the tv didn't work and there was no remote for the tv.
Stayed 1 night in Dec 2023

2/10 Terrible

Paul

Stayed 1 night in Nov 2023

2/10 Terrible

Ryan

Stayed 1 night in Nov 2023

2/10 Terrible

Tobias

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We tried to stay here for a weekend in one of the serviced apartments, the room we booked "didn't exist anymore" and he room we ended up in was 1/4 of the size, was filthy and had tape holding the shower head together. Staff were not helpful at all, other reviews suggest this is a regular occurance. We left and stayed somewhere else at a huge expense just to get out. Avoid at all costs.
Stayed 4 nights in Mar 2023