2/10 Hirveä
STEPHANY
Matkusti perheen kanssa, Matkusti pienten lasten kanssa
29.12.2025
Hyvää: Siisteys
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
From the moment we arrived, our stay was disappointing. The parking garage elevator was broken, forcing us to carry five pieces of luggage down four flights of stairs, which was extremely difficult after traveling.
Once in our room, it was obvious it hadn’t been well maintained. The tap was very hard to open which we reported. The blinds were broken, the door was badly scratched, and the next morning while brushing our teeth, gray water began coming from the tap. This was alarming. When we contacted the front desk, staff appeared surprised and unsure of the cause, showing little concern or urgency, which made us uncomfortable.
When we asked about breakfast and pool hours, the front desk could not provide clear answers. Breakfast itself was frustrating—half of our order was forgotten, and by the time I reminded staff, I had already finished eating. The missing food arrived too late and went to waste.
The biggest disappointment was the pool. One of the main reasons we booked this hotel was for the indoor heated pool. Instead, the pool was freezing cold, with a hose running cold water into it. When we asked about it, staff seemed unaware and surprised.
Overall, what should have been a relaxing stay turned into a series of frustrations. We left feeling stressed and disappointed rather than rested.
STEPHANY
Yöpyi 1 yön joulukuussa 2025