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citizenM New York Times Square

4.0 star property

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Photo gallery for citizenM New York Times Square

Bar (on property)
Bar (on property)
Bar (on property)
Lobby
View from property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

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218 West 50th Street, New York, NY, 10019
  • Place, Broadway
    ‪1 min walk‬
  • Place, Times Square
    ‪2 min walk‬
  • Place, Rockefeller Center
    ‪3 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪53 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (High Floor)

8.6 out of 10
Excellent
(8 reviews)
  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | City view

Premium Room, 1 King Bed (View)

10.0 out of 10
Exceptional
(2 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Lobby
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The price is €200
includes taxes & fees
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About this property

citizenM New York Times Square

This hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe and coffee/tea in a common area. Housekeeping is available on request.
CitizenM New York Times Square offers 230 accommodations with iPads and laptop-compatible safes. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the comfortable beds at citizenM New York Times Square. During your stay, you're just a quick walk from Broadway. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy vegetarian cuisine while dining at CanteenM - open 24/7
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a business centre and multilingual staff
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Steps from Broadway and 3 minutes on foot from Times Square
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly citizenM New York Times Square.

Smoking is allowed in designated areas at this 4-star New York hotel (fines may apply for smoking in non-smoking areas).

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.
CanteenM - open 24/7 – This restaurant specialises in vegetarian cuisine. Guests can enjoy drinks at the bar. Open 24 hours.
CloudM – On-site bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: USD 22.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CanteenM - open 24/7
  • CloudM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • Business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift (97 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2014
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • IPad
  • IPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 22.50 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Tax ID - MRMDUS33
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM Hotel New York Times Square
citizenM New York Times Square
citizenM New York Times Square Hotel
citizenM Times Square Hotel
citizenM Times Square
citizenM New York Times Square Hotel
citizenM New York Times Square New York
citizenM New York Times Square Hotel New York

citizenM New York Times Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1595 out of 2082 reviews
Rating 8 - Good. 339 out of 2082 reviews
Rating 6 - Okay. 84 out of 2082 reviews
Rating 4 - Poor. 37 out of 2082 reviews
Rating 2 - Terrible. 27 out of 2082 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Carson

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super clean room, helpful staff, beautiful hotel
Stayed 3 nights in Nov 2025

10/10 Excellent

David

Stayed 1 night in Nov 2025

10/10 Excellent

Gam

Stayed 3 nights in Nov 2025

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Good space for a couple going to New York for a long weekend
Stayed 4 nights in Nov 2025

10/10 Excellent

Claire Louise

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Brilliant staff. Lovely rooms. Challenges with hot water solved. Lounge area and upstairs bar all brilliant. We hope to come back
Stayed 3 nights in Nov 2025

10/10 Excellent

Iosvany

Liked: Cleanliness, amenities, property conditions & facilities
Perfect hotel
Stayed 3 nights in Nov 2025

10/10 Excellent

Myles David

Stayed 4 nights in Oct 2025

8/10 Good

Ryan, Conroe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall very nice stay. Using the tablet to control the room was cool but inconvenient at times.
Stayed 4 nights in Nov 2025

6/10 Okay

Ebert

Travelled with group
Disliked: Staff & service
Hello, after coming back to our room from a day of walking, we came into the lower lobby. There were three gentlemen working around the bar area. All of them had hotel name tags. I went to pick a water and snacks to purchase. After coming around to make the purchase the three gentleman were talking amongst themselves. We waited for about two or three minutes at the register. I finally asked out load “ is this the section where I purchase the waters? One of the gentleman said” yes come to this register” Which is as across the bar. Different experience in the morning crew, I came down to get coffee and they were extremely helpful and kind. I hope this helps. Thank you!
Stayed 3 nights in Nov 2025

8/10 Good

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at CitizenM Times Square. The location was really convenient for both walking and subway access, including a direct subway to the AirTrain (although lots of stairs to carry luggage!). The hotel itself was clean and welcoming, the rooms were very bright and had lots of storage, and were well designed. The shower was good, and all felt very clean. The hotel lobby area was also nice and chill, and they stored our luggage for free. Only areas for improvement: (1) The lifts are very slow! I think they're operating with 2 rather than 3 atm, but often had to wait up to 3/4 mins for a lift. (2) You can hear some noise from the streets (we were on floor 6). I didn't think this was too bad, especially given the location, but be aware if you're a light sleeper. The noise from the corridor is also quite loud (we were by the lifts). (3) The toilet door could be soundproofed or fitted with a better seal, as it didn't completely close. I was staying with a friend, so we played music to drown out the sounds, but this could definitely be improved by the hotel. (4) You can't link Spotify to the TV, only streaming services. Overall, would highly recommend and return on a trip to NYC!
Stayed 4 nights in Nov 2025

10/10 Excellent

Gina

Liked: Cleanliness, property conditions & facilities
Clean, great staff, great bartenders
Stayed 3 nights in Nov 2025

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing!!
Stayed 3 nights in Nov 2025

10/10 Excellent

Kalyani

Liked: Cleanliness, amenities, property conditions & facilities
Staff was courteous ! Place was excellent !
Stayed 1 night in Nov 2025

10/10 Excellent

Sophia Veronica

Stayed 3 nights in Nov 2025

8/10 Good

Janelly

Stayed 3 nights in Oct 2025

10/10 Excellent

Sonia

Stayed 3 nights in Oct 2025

10/10 Excellent

Emanuel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything from the details was taken care of.
Stayed 4 nights in Nov 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities
Amazing hotel. I bought tickets to see Wicked not realizing that the show was literally across the street from the hotel. Would come back to this hotel for sure.
Stayed 4 nights in Oct 2025

10/10 Excellent

Avishai

Liked: Cleanliness, staff & service, amenities
This place was excellent and the staff was amazing! :)
Stayed 1 night in Nov 2025

10/10 Excellent

Judy

Stayed 3 nights in Nov 2025

6/10 Okay

Christie

Liked: Cleanliness
Room was Clean Staff not very friendly Breakfast not worth the money not even a little bit I chose CitizenM because I that’s where I stay while in Amsterdam That one is terrific This I find to be a a little Bittersweet Ans I
Stayed 3 nights in Nov 2025

10/10 Excellent

Christopher

Stayed 4 nights in Nov 2025

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Great location.
Stayed 4 nights in Oct 2025

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just a fun place. good energy. good location. great common area
Stayed 2 nights in Nov 2025

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved it! great location, clean and the staff was super helpful with ideas!
Stayed 1 night in Nov 2025

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