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citizenM New York Times Square

4.0 star property

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Photo gallery for citizenM New York Times Square

Bar (on property)
Lobby
View from property
Bar (on property)
Bar (on property)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

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218 West 50th Street, New York, NY, 10019
  • Place, Broadway
    ‪1 min walk‬
  • Place, Times Square
    ‪2 min walk‬
  • Place, Rockefeller Center
    ‪3 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪26 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (High Floor)

8.8 out of 10
Excellent
(11 reviews)
  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | City view

Premium Room, 1 King Bed (View)

10.0 out of 10
Exceptional
(5 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Lobby
Tempo by Hilton New York Times Square
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.6 out of 5, Wonderful, 5,517 reviews
The price is €184
includes taxes & fees
30 Mar - 31 Mar
Tempo by Hilton New York Times Square

About this property

citizenM New York Times Square

This hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe and coffee/tea in a common area. Housekeeping is available on request.
CitizenM New York Times Square offers 230 accommodations with iPads and laptop-compatible safes. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the comfortable beds at citizenM New York Times Square. During your stay, you're just a quick walk from Broadway. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy vegetarian cuisine while dining at CanteenM - open 24/7
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a business centre and multilingual staff
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Steps from Broadway and 3 minutes on foot from Times Square
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly citizenM New York Times Square.

Smoking is allowed in designated areas at this 4-star New York hotel (fines may apply for smoking in non-smoking areas).

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.
CanteenM - open 24/7 – This restaurant specialises in vegetarian cuisine. Guests can enjoy drinks at the bar. Open 24 hours.
CloudM – On-site bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: USD 22.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CanteenM - open 24/7
  • CloudM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • Business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (97 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2014
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • IPad
  • IPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 22.50 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Tax ID - MRMDUS33
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM Hotel New York Times Square
citizenM New York Times Square
citizenM New York Times Square Hotel
citizenM Times Square Hotel
citizenM Times Square
citizenM New York Times Square Hotel
citizenM New York Times Square New York
citizenM New York Times Square Hotel New York

citizenM New York Times Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1624 out of 2116 reviews
Rating 8 - Good. 339 out of 2116 reviews
Rating 6 - Okay. 86 out of 2116 reviews
Rating 4 - Poor. 40 out of 2116 reviews
Rating 2 - Terrible. 27 out of 2116 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Beverly

Stayed 3 nights in Dec 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a brilliant stay here. Got a good package deal. Loved the city. Clean, quiet room and I felt safe staying here. Most staff were friendly too. Location is great. Awesome bar at the top with fantastic views. Comfy bed. My only complaint is that someone from housekeeping came in on one day and I didn’t like that. I like privacy. There is a tablet in the room but there was no way to say I didn’t need a cleaner coming in so I spoke to reception and no one came in again. I recommend this hotel.
Stayed 5 nights in Nov 2025

10/10 Excellent

Emily

Stayed 4 nights in Dec 2025

4/10 Poor

Shawn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There was no hot water when taking a shower. The breakfast was not good. The food was cold both days. I thought if I went earlier to breakfast the second day it would be better and it wasn’t.
Stayed 2 nights in Dec 2025

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

Haley

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Every employee we encountered was incredibly kind. What a lovely stay!
Stayed 3 nights in Dec 2025

10/10 Excellent

Cindy, Adrian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was nice and friendly staff
Stayed 3 nights in Dec 2025

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay. The staff at reception and at the bars were amazing! The cool mood lights through the iPad system was fun. There were a few issues for us. We were very disappointed in the breakfast. It was overpriced and not tasty at all. The housekeeping was on some sort of request system that was based on a deadline so our trash was never emptied nor were our towels refreshed.
Stayed 3 nights in Dec 2025

6/10 Okay

Jonheim

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The tv kept messing up but friendly staff .
Stayed 3 nights in Dec 2025

10/10 Excellent

Shalynn Kay

Stayed 3 nights in Dec 2025

10/10 Excellent

Ana Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

2/10 Terrible

Gilberto

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Dec 2025

10/10 Excellent

Claire

Stayed 4 nights in Dec 2025

10/10 Excellent

maxime léon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing and really good service
Stayed 3 nights in Dec 2025

10/10 Excellent

Eunhye

Travelled with family
Liked: Cleanliness, amenities
Great and convenient place
Stayed 3 nights in Dec 2025

4/10 Poor

BOAZ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel and its service are overpriced and underperforms. While we paid more than $500/night, there were many problems, which were not addressed properly. We got the impression that there is no monitoring of the staff activities or the performance of certain activities. The heating system caused serious problems and the room cleaning service was not functional to name a few. When we asked to talk to the general manager we were told that she is on vacation and the shift manager is our only hope. It was embarrassing to see how many times we had complained, each time to a different person since there was no access to upper management. After having all these problems none of the “managers” that we interacted with ever offered any compensation for the hassle, inconvenience and overall bad performance. I’d stay away from a hotel which is run so inadequately and so poorly.
Stayed 8 nights in Dec 2025

10/10 Excellent

Valentino

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was so comfortable and cozy. The room was very clean and quiet. Everything we needed was there. I would absolutely stay here again. Very close to many popular places.
Stayed 3 nights in Dec 2025

10/10 Excellent

Ruben

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A very unique stay. Staff was very friendly and the rooms were very clean. Location was phenomenal as it is right next to the red 1 (my first time in nyc and first time on the subway) and it got is to many locations or near by. We did have issues with the shower as there were times the water was very hot and others it was a struggle trying to figure out how to get out to warm up. But that may have just been user error. Also be aware that the doors are not sound proof going out into the hallway so loud conversations or orher sounds can be heard but i never heard any noises from the walls so you are good there. See no evil pizza was a great spot for pizza going down towards the subway. Just make a reservation if going in the evening.
Stayed 4 nights in Dec 2025

8/10 Good

Peter, Seattle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff. Good location in theatre/times square area.
Stayed 3 nights in Dec 2025

10/10 Excellent

Mya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Friendly staff. Felt safe. Great bar!
Stayed 5 nights in Dec 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great great location, reasonable rates and friendly helpful staff. But be prepared for a very small room.
Stayed 1 night in Dec 2025

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was ready early. It was clean and has a really cool lighting feature. Gathering areas were very spacious.
Stayed 1 night in Dec 2025

10/10 Excellent

Fiona, Monifieth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
staff were friendly and helpful. rooftop bar is a total bonus.
Stayed 4 nights in Dec 2025

6/10 Okay

Larry

Liked: Cleanliness, staff & service
Front desk staff was very courteous, no issues. The room, the blackout curtains didn’t close all the way, so at night the lights from outside were beaming into the room making it very hard to fall asleep. We talked to the front desk the next morning and they said maintenance would go fix it during the day. When we got back to our room around 6pm, we tested out the curtains and it was a slight improvement, instead of a 4inch gap, it was a 2inch gap, so we just decided to place our pillows against the curtains to completely block out the lights. The water pressure in the shower was weak. This was our 2nd time staying at this exact location, so we were quite surprised at how different this experience was compared to our prior visit in 2024.
Stayed 6 nights in Dec 2025

4/10 Poor

Tanner

Travelled with group
Liked: Cleanliness, staff & service
Tiny room
Stayed 5 nights in Dec 2025

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