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citizenM New York Times Square

4.0 star property

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Bar (on property)
View from property
Bar (on property)
Bar (on property)
Lobby lounge

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

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218 West 50th Street, New York, NY, 10019
  • Place, Broadway
    ‪1 min walk‬
  • Place, Times Square
    ‪2 min walk‬
  • Place, Radio City Music Hall
    ‪5 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪54 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (High Floor)

9.0 out of 10
Wonderful
(2 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 King Bed (View)

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Rooftop terrace
CIVILIAN Hotel
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.7 out of 5, Exceptional, 1,826 reviews
The price is €146
includes taxes & fees
8 Feb - 9 Feb
CIVILIAN Hotel

About this property

citizenM New York Times Square

Hotel with a restaurant, steps from Broadway
This hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe and coffee/tea in a common area. Housekeeping is available on request.
CitizenM New York Times Square offers 230 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the comfortable beds at citizenM New York Times Square. During your stay, you're just a quick walk from Broadway. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy vegetarian cuisine while dining at CanteenM - open 24/7
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a business centre and multilingual staff
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Steps from Broadway and 3 minutes on foot from Times Square
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly citizenM New York Times Square.

Smoking is allowed in designated areas at this 4-star New York hotel (fines may apply for smoking in non-smoking areas).

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.
CanteenM - open 24/7 – This restaurant specialises in vegetarian cuisine. Guests can enjoy drinks at the bar. Open 24 hours.
CloudM – On-site bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: USD 22 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CanteenM - open 24/7
  • CloudM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • Business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift (97 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2014
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • IPad
  • IPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Tax ID - MRMDUS33
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM Hotel New York Times Square
citizenM New York Times Square
citizenM New York Times Square Hotel
citizenM Times Square Hotel
citizenM Times Square
citizenM New York Times Square Hotel
citizenM New York Times Square New York
citizenM New York Times Square Hotel New York

citizenM New York Times Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1531 out of 2009 reviews
Rating 8 - Good. 331 out of 2009 reviews
Rating 6 - Okay. 83 out of 2009 reviews
Rating 4 - Poor. 38 out of 2009 reviews
Rating 2 - Terrible. 26 out of 2009 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Ihab

Liked: Cleanliness, staff & service, property conditions & facilities
Room clean, beautiful property
Stayed 4 nights in Oct 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great the staff were wonderful but what stood out to me the most was the cleanliness. I will be back in the future!
Stayed 3 nights in Oct 2025

10/10 Excellent

philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Oct 2025

10/10 Excellent

Dawn Margot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our hotel stay exceeded my expectations. Check in was quick and efficient. Our room was lovely packed with storage space. I downloaded the app so was able to do everything from my phone. The hotel is centrally located to many local attractions including The Gershwin Theatre, Timesquare, multiple subway intrance, a lovely bagel shop and so much more.
Stayed 7 nights in Oct 2025

10/10 Excellent

Sofia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a great area close to broadway but not right in the middle of all the chaos. The staff were incredibly helpful and friendly. The rooms were very clean and comfortable for 2 people. I will definitely be coming back to CitizenM for my next NYC trip.
Stayed 3 nights in Oct 2025

10/10 Excellent

Misty

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 5th trip to NYC and my favorite hotel so far! The shower was hot with great pressure! The bed was comfy. The room was a little larger than a lot of the NYC hotel “closets” I’ve stayed in. Location was amazing but the best part…the blackout shades worked like a dream and the room was VERY quiet which is impressive for a hotel in NYC close to Times Square. I didn’t need my eye mask or ear plugs! ONLY complaint was the expensive, subpar breakfast but I just would chose not to eat it again, no biggie! Overall a FANTASTIC hotel and would 10000% stay again!
Stayed 3 nights in Oct 2025

6/10 Okay

Jeffrey, Dana Point

Liked: Cleanliness
Gym had 1 treadmill that worked. Don't pre-pay for breakfast or they will double charge you. Rooms don't have irons. Temp control in the room doesn't work.
Stayed 2 nights in Oct 2025

10/10 Excellent

manuel Estevan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel and perfect area for it! Highly highly recommend
Stayed 3 nights in Oct 2025

10/10 Excellent

Brian

Stayed 4 nights in Oct 2025

10/10 Excellent

jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good shower, clean, quiet and comfortable. Most time spent not in my room
Stayed 4 nights in Oct 2025

10/10 Excellent

Jonnifer Kaye

Travelled with family
Liked: Cleanliness
Cute room, great location to Times Square
Stayed 3 nights in Oct 2025

10/10 Excellent

Lisa Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean hotel and the bed was super comfortable!
Stayed 4 nights in Oct 2025

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Close to M&M building where stop number 1 is for the Big Red Bus. We were on the 7th floor but did not hear any street noise, and there was no noise heard from other rooms. Very comfortable big bed. Great shower. Breakfast buffet was fresh and had plenty to choose from. Loved our trip to New York and staying at Citizem M was perfect. Thank you to all the amazing staff. We would without a doubt stay here again.
Stayed 4 nights in Oct 2025

10/10 Excellent

Robin Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Citizen M will definitely see us across the globe. This place was so clean and smelled like heaven. Comfortable bed and pillow. Just overall 10/10!
Stayed 2 nights in Oct 2025

10/10 Excellent

Rea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room! Great service
Stayed 2 nights in Oct 2025

10/10 Excellent

aviv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2025

10/10 Excellent

Erin, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Melissa

Stayed 3 nights in Jun 2025

8/10 Good

Margalit

Liked: Cleanliness, staff & service, amenities
The CitizenM Hotel was perfect for one person traveling alone. The rooms are tiny but very cute and compact. The bed was quite comfortable, although the desk chair was not. The biggest issue was with the elevators; one was apparently being serviced and the other two were slooooooow. But the location is terrific and the room really did have everything that I needed, even though it was small.
Stayed 4 nights in Oct 2025

10/10 Excellent

Melissa

Stayed 3 nights in Oct 2025

4/10 Poor

Robin

Travelled with group
Disliked: Property conditions & facilities, room comfort

Location, but too many problems

Hotel elevators limited and long waits; ease of self checking with iPads late at night; room had non functional iPad to control lights, tv, temperature; 3 out of my 4 nights iPad didn’t work; last night stated it needed to be serviced by admin; 1 day they were servicing my room at 4:30 pm when I returned from being out in the city; bedding comfortably but excessive use of bleach; best part location, but many other hotels to choose from in the area; for the price, not worth it;
Stayed 4 nights in Oct 2025

10/10 Excellent

Chris

Stayed 2 nights in Sep 2025

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Broadway shows and convenient subway stops, as well as the Times Square experience. Clean and comfortable rooms, small but with good storage. One elevator was out of order but we were notified beforehand and it didn't really cause problems. The rooftop bar is awesome!
Stayed 5 nights in Oct 2025

10/10 Excellent

Jazmin

Stayed 1 night in Oct 2025

8/10 Good

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, beautiful views from rooftop bar
Stayed 6 nights in Aug 2025

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