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citizenM New York Times Square

4.0 star property

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Photo gallery for citizenM New York Times Square

Bar (on property)
Bar (on property)
Bar (on property)
View from property
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
218 West 50th Street, New York, NY, 10019
  • Place, Broadway
    ‪1 min walk‬
  • Place, Times Square
    ‪2 min walk‬
  • Place, Rockefeller Center
    ‪3 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪47 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (High Floor)

9.0 out of 10
Wonderful
(19 reviews)
  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | City view

Premium Room, 1 King Bed (View)

8.8 out of 10
Excellent
(6 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

citizenM New York Times Square

This hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe and coffee/tea in a common area. Housekeeping is available on request.
CitizenM New York Times Square offers 230 accommodations with iPads and laptop-compatible safes. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the comfortable beds at citizenM New York Times Square. During your stay, you're just a quick walk from Broadway. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy vegetarian cuisine while dining at CanteenM - open 24/7
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a business centre and multilingual staff
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Steps from Broadway and 3 minutes on foot from Times Square
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly citizenM New York Times Square.

Smoking is allowed in designated areas at this 4-star New York hotel (fines may apply for smoking in non-smoking areas).

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.
CanteenM - open 24/7 – This restaurant specialises in vegetarian cuisine. Guests can enjoy drinks at the bar. Open 24 hours.
CloudM – On-site bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: USD 22.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CanteenM - open 24/7
  • CloudM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • Business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (97 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2014
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • IPad
  • IPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 22.50 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Tax ID - MRMDUS33
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM Hotel New York Times Square
citizenM New York Times Square
citizenM New York Times Square Hotel
citizenM Times Square Hotel
citizenM Times Square
citizenM New York Times Square Hotel
citizenM New York Times Square New York
citizenM New York Times Square Hotel New York

citizenM New York Times Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1667 out of 2166 reviews
Rating 8 - Good. 346 out of 2166 reviews
Rating 6 - Okay. 86 out of 2166 reviews
Rating 4 - Poor. 40 out of 2166 reviews
Rating 2 - Terrible. 27 out of 2166 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Damduan

Stayed 3 nights in Dec 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
The entire stay was excellent. The room was very well designed and the roof top bar was amazing. The staff was very friendly, helpful and professional. I will stay again!
Stayed 4 nights in Dec 2025

10/10 Excellent

Sergio Alejandro

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was an excellent stay, the staff was very friendly and the location is perfect.
Stayed 4 nights in Jan 2026

10/10 Excellent

Jenna

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic staff, Adisa and Lord were both amazing. Very knowledgeable on the area and I had great conversation with both. I was unsure about the room at first because of the size but honestly it was the most comfortable stay of many trips I’ve been on. It can be a little “high tech” took me a minute to learn to work everything like tv and lights but I honestly loved it and wish I would have stayed longer. Very cozy and comfortable bed.
Stayed 2 nights in Jan 2026

10/10 Excellent

Charlene Louise

Stayed 2 nights in Jan 2026

10/10 Excellent

Henry

Liked: Cleanliness, amenities, property conditions & facilities
It was excellent in all categories
Stayed 1 night in Jan 2026

10/10 Excellent

Reynaldo

Liked: Cleanliness, property conditions & facilities
Room was very modern and the hotel staff was friendly and always cleaned our room.
Stayed 4 nights in Dec 2025

10/10 Excellent

Ebony Marie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was so kind and the rooms were picked up daily.
Stayed 6 nights in Jan 2026

10/10 Excellent

Ciera

Liked: Cleanliness, staff & service, amenities
Amazing hotel
Stayed 4 nights in Jan 2026

8/10 Good

Dustin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and staff was amazing
Stayed 1 night in Jan 2026

10/10 Excellent

A

Stayed 3 nights in Jan 2026

8/10 Good

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Super close to Times Square. Very helpful staff. Super cool hotel rooms. Even though the rooms are small, it has an iPad that can control the tv, blinds, lights, etc. My only issue was the room didn't stay too warm & they were pretty booked so I had to ask for more blankets as I only had one comforter.
Stayed 1 night in Jan 2026

10/10 Excellent

Krista, nassau

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 4 nights in Jan 2026

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
We love Citizen M hotels. Customer service is top notch. Clean room. Fun vibe. Quiet.
Stayed 3 nights in Dec 2025

10/10 Excellent

Ty

Liked: Cleanliness, amenities, property conditions & facilities
Location … Location … Location Great service, well maintained property Staff are very friendly and helpful.
Stayed 3 nights in Jan 2026

8/10 Good

Amber

Liked: Cleanliness, amenities, property conditions & facilities
Great location! The hotel was very clean, and the staff was very kind. My only complaints, which are minor, are that the elevators took too long, but one was under repair; and the water in the room took a really long time to get hot, but it was very cold so that probably had something to do with it. I would stay there again.
Stayed 3 nights in Jan 2026

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities
Loved our time at citizenM. Fantastic location. Room was small (obvs its new york) but really well thought out and just what we needed. The bed with the huge window was just what i wanted. The rooftop bar had unreal views. All the staff were really good apart from one rude person on the last day.
Stayed 4 nights in Jan 2026

10/10 Excellent

Henry

Liked: Cleanliness, amenities, property conditions & facilities
Awesome
Stayed 3 nights in Jan 2026

10/10 Excellent

Henry

Liked: Cleanliness, amenities, property conditions & facilities
Every process from check in to check out was done professionally and accurately. Very happy with my stay.
Stayed 1 night in Jan 2026

10/10 Excellent

Emma

Stayed 6 nights in Jan 2026

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cleaning and staff
Stayed 5 nights in Jan 2026

10/10 Excellent

Gable

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice staff, and as odd as it is, the hotel itself smelled great
Stayed 4 nights in Dec 2025

10/10 Excellent

Lisley

Stayed 3 nights in Jan 2026

10/10 Excellent

Avigail

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Super nice right near all the attractions and close to the stations.
Stayed 4 nights in Jan 2026

10/10 Excellent

Shawn

Stayed 3 nights in Dec 2025

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