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citizenM New York Times Square

4.0 star property

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Photo gallery for citizenM New York Times Square

Bar (on property)
Exterior
Bar (on property)
King Room | View from room
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
218 West 50th Street, New York, NY, 10019
  • Broadway
    ‪1 min walk‬
  • Times Square
    ‪2 min walk‬
  • Rockefeller Center
    ‪8 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪25 min drive‬

Room options

View all photos for King Room

King Room | View from room

King Room

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for King Room - City View

King Room - City View | 1 bedroom, premium bedding, pillow-top beds, in-room safe

King Room - City View

  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM New York Times Square

Hotel with a restaurant, steps from Broadway
This hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe and coffee/tea in a common area. Housekeeping is available on request.
CitizenM New York Times Square offers 230 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the comfortable beds at citizenM New York Times Square. During your stay, you're just a quick walk from Broadway. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy vegetarian cuisine while dining at CanteenM - open 24/7
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a business centre and multilingual staff
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Steps from Broadway and 3 minutes on foot from Times Square
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly citizenM New York Times Square.

Smoking is allowed in designated areas at this 4-star New York hotel (fines may apply for smoking in non-smoking areas).

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.
CanteenM - open 24/7 – This restaurant specialises in vegetarian cuisine. Guests can enjoy drinks at the bar. Open 24 hours.
CloudM – On-site bar. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: USD 22 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CanteenM - open 24/7
  • CloudM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Hand-held showerhead
  • Lift
  • Low-height electrical sockets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2014
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • IPad
  • IPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Tax ID - MRMDUS33
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM Hotel New York Times Square
citizenM New York Times Square
citizenM New York Times Square Hotel
citizenM Times Square Hotel
citizenM Times Square
citizenM New York Times Square Hotel
citizenM New York Times Square New York
citizenM New York Times Square Hotel New York

citizenM New York Times Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1144 out of 1541 reviews
Rating 8 - Good. 278 out of 1541 reviews
Rating 6 - Okay. 67 out of 1541 reviews
Rating 4 - Poor. 33 out of 1541 reviews
Rating 2 - Terrible. 19 out of 1541 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fantastic place to stay in midtown. The rooms were clean and functional, perfect for a city break. If you want more frequent cleaning or fresh towels, you just have to tap on a button on the iPad that controls everything in the room, including the TV, blinds and lights. The hotel is located perfectly just north of Times Square. A short walk to all the theatres and just as convenient to get to Columbus Circle and Central Park. This was my first time at a CitizenM hotel and I will be definitely be staying again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities
CitizenM Times Square is close to everything we needed for our trip. Plus lots of space to work on the first two floors and a great staff.
Stayed 4 nights in Mar 2025

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, property conditions & facilities
CitizenM Times Square is my home away from home. It’s walking distance to Broadway and many other tourist attractions. Breakfast is outstanding and they make great drinks! Love the staff! At the front desk and the two bars. The ladies downstairs were extremely personable and helpful.
Stayed 2 nights in Mar 2025

6/10 Okay

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Location alone was worth it

The location, common areas, and service were great, but the room itself was really lacking. We had the King bed room. We had two people and always felt cramped. We did not spend much time in our room luckily, but when we did it was a pain to get around. The bed was comfy and all that, but bathroom was a bit awkward, toilet was a bit too small, and sink was awkward to use. They really advertised fluffy towels, but not sure were those were cause it was the same paper thin towel(falling apart almost) that you'd find at any other hotel. The "smart" part of the hotel was nice, being able to control the blinds, lights, fan, TV, and all was very convenient, but we did run into some trouble with the TV. We were trying to put a random channel on but for some reason tit stopped working on any channel. It eventually worked after restarting the TV through the chrome cast instructions. Overall good, location is amazing.
Stayed 3 nights in Mar 2025

8/10 Good

Paula

Travelled with family
I booked this for by husband. He said his stay was fantastic and the staff were particularly wonderful. Highly recommend.
Stayed 3 nights in Mar 2025

10/10 Excellent

Michael

Stayed 3 nights in Feb 2025

10/10 Excellent

Andrea

Stayed 1 night in Mar 2025

10/10 Excellent

Richard

Stayed 1 night in Feb 2025

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, small but useable gor a few days if you are close with person travelling. Hotel smells lovely - amenities in room were good - staff friendly when approached. Good location by Times Square and Subway. Breakfast add on good option for ease and would pay a lot more to dine out when adding tip etc
Stayed 4 nights in Mar 2025

10/10 Excellent

YAMILE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cleaning, friendly staff, excellent location
Stayed 1 night in Mar 2025

10/10 Excellent

william howard stringer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can never go wrong with citizenM!
Stayed 5 nights in Dec 2024

10/10 Excellent

lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Bertram

Liked: Amenities, property conditions & facilities
Great place to stay. Comfy bed, quiet despite being right in the middle of the city.
Stayed 4 nights in Mar 2025

10/10 Excellent

LaSedrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent—clean, modern, and well-maintained. The staff was friendly and accommodating, and the rooms were comfortable with great amenities. Its location was perfect, just a short walk to Broadway and Times Square, making it ideal for sightseeing and entertainment. Highly recommend for a convenient and enjoyable stay!
Stayed 3 nights in Dec 2024

10/10 Excellent

Cherilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A hotel you want to spend time in.

citizenM is an amazing hotel, probably my favorite in Manhattan (I've stayed at the one in Times Square and the one in the Bowery). The rooms have everything I need, they're comfortable, clean, and stylish. The lobby is attractive -- such a great vibe. And the staff are friendly, outgoing, and supportive. I'd choose to stay here for every trip to the city. The citizenM in Times Square is perfectly located for theatre I saw three plays and could walk to each of them in 10 minutes or less. It's near multiple subway lines, so it was also just 15 minutes to Penn Station, 20 minutes to Union Square Park, 25 minutes to NYU -- super convenient.
Stayed 3 nights in Mar 2025

10/10 Excellent

Natalie Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel! Very convenient central location, very close to subways, times square, broadway and rockefeller/5th ave. The room is pretty small (only for 2 people) but its just the right size if you’re not planning on spending the whole trip in the hotel room! It was high tech, clean, and had a big beautiful window. It was very quiet as well, no loud city noises that we could hear. The lobby had great amenities, staff was friendly and we really loved the 24 hour access to filtered water and a microwave. We would definitely stay again!
Stayed 5 nights in Nov 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are small but really do have everything you need. The staff was absolutely amazing!!!!!!!!!!!
Stayed 3 nights in Mar 2025

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Feb 2025

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
I’m loyal to CitizenM.
Stayed 1 night in Mar 2025

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Stephen

Stayed 1 night in Feb 2025

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025