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citizenM New York Times Square

4.0 star property

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Photo gallery for citizenM New York Times Square

Bar (on property)
Bar (on property)
Lobby
View from property
Bar (on property)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
218 West 50th Street, New York, NY, 10019
  • Place, Broadway
    ‪1 min walk‬
  • Place, Times Square
    ‪2 min walk‬
  • Place, Rockefeller Center
    ‪3 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪34 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (High Floor)

8.8 out of 10
Excellent
(16 reviews)
  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | City view

Premium Room, 1 King Bed (View)

8.8 out of 10
Excellent
(6 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM New York Times Square

This hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe and coffee/tea in a common area. Housekeeping is available on request.
CitizenM New York Times Square offers 230 accommodations with iPads and laptop-compatible safes. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the comfortable beds at citizenM New York Times Square. During your stay, you're just a quick walk from Broadway. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy vegetarian cuisine while dining at CanteenM - open 24/7
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a business centre and multilingual staff
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Steps from Broadway and 3 minutes on foot from Times Square
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly citizenM New York Times Square.

Smoking is allowed in designated areas at this 4-star New York hotel (fines may apply for smoking in non-smoking areas).

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.
CanteenM - open 24/7 – This restaurant specialises in vegetarian cuisine. Guests can enjoy drinks at the bar. Open 24 hours.
CloudM – On-site bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: USD 22.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CanteenM - open 24/7
  • CloudM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • Business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (97 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2014
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • IPad
  • IPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 22.50 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Tax ID - MRMDUS33
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM Hotel New York Times Square
citizenM New York Times Square
citizenM New York Times Square Hotel
citizenM Times Square Hotel
citizenM Times Square
citizenM New York Times Square Hotel
citizenM New York Times Square New York
citizenM New York Times Square Hotel New York

citizenM New York Times Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1645 out of 2140 reviews
Rating 8 - Good. 343 out of 2140 reviews
Rating 6 - Okay. 85 out of 2140 reviews
Rating 4 - Poor. 40 out of 2140 reviews
Rating 2 - Terrible. 27 out of 2140 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities
Loved our time at citizenM. Fantastic location. Room was small (obvs its new york) but really well thought out and just what we needed. The bed with the huge window was just what i wanted. The rooftop bar had unreal views. All the staff were really good apart from one rude person on the last day.
Stayed 4 nights in Jan 2026

10/10 Excellent

Henry

Liked: Cleanliness, amenities, property conditions & facilities
Awesome
Stayed 3 nights in Jan 2026

10/10 Excellent

Henry

Liked: Cleanliness, amenities, property conditions & facilities
Every process from check in to check out was done professionally and accurately. Very happy with my stay.
Stayed 1 night in Jan 2026

10/10 Excellent

Emma

Stayed 6 nights in Jan 2026

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cleaning and staff
Stayed 5 nights in Jan 2026

10/10 Excellent

Gable

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice staff, and as odd as it is, the hotel itself smelled great
Stayed 4 nights in Dec 2025

10/10 Excellent

Lisley

Stayed 3 nights in Jan 2026

10/10 Excellent

Avigail

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Super nice right near all the attractions and close to the stations.
Stayed 4 nights in Jan 2026

10/10 Excellent

Shawn

Stayed 3 nights in Dec 2025

4/10 Poor

Richard

Stayed 4 nights in Jan 2026

10/10 Excellent

Melissa Mae

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are amazing!! You can control everything at your finger tips! The staff - I can’t say enough about the staff. Jerry always making you smile, Jonathan who just is happy to help and answer any questions, to every single person doing whatever it takes to make you feel at home!! To the living room which is inviting to sit down and relax. If I had any complaint it would be the elevators- but there are signs telling everyone they are working on it and please forgive the inconvenience. This hotel is convenient, comfortable, clean, and just a great place to stay!! Highly recommend!!
First Mimosa of the trip!!
Stayed 3 nights in Jan 2026

10/10 Excellent

Joseph

Liked: Cleanliness, property conditions & facilities
Great Hotel !! Will stay again!!!
Stayed 1 night in Jan 2026

6/10 Okay

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly. I have been trying to reach the Citizen M Hotel in Times Square by phone but nobody answers the phone. We are officially checking out of Room 306 and have no way to connect with them since we left town early to beat the storm. Thank you!
Stayed 2 nights in Jan 2026

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was clean and I appreciated the high tech with the iPad controls!
Stayed 3 nights in Jan 2026

10/10 Excellent

Robert, Lanoka Harbor

Travelled with family
Liked: Cleanliness, property conditions & facilities
Rooms small but very clean. Staff was awesome.
Stayed 1 night in Jan 2026

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
The overall stay was amazing. Staff was amazing as well as the room. Only my second time to NY and first time spending a vacation by myself there. Loved it all and will definitely be staying at the same CitizenM when I come back to NY soon.
From the lobby.
Gym balcony!
Stayed 4 nights in Jan 2026

8/10 Good

Dustin

Business traveller
Liked: Cleanliness, staff & service, amenities
Great location next 1 & E trains, easy check-in, bed was comfortable and the room was nice. Only reason I'm giving 4 stars is I paid for the "high floor" room, which turned out to be level 8 of 20.
Stayed 3 nights in Jan 2026

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean room, the employees were nice and very helpful. Will definitely book again if I happen to be in NYC again.
Stayed 4 nights in Dec 2025

10/10 Excellent

Bryana

Liked: Cleanliness, amenities, property conditions & facilities
Amazing , only place I stay at
Stayed 3 nights in Jan 2026

10/10 Excellent

Natalie

Liked: Cleanliness, amenities, property conditions & facilities
The room was beautiful, all the staff was so friendly and willing to help. The location was phenomenal. I walked almost everywhere and the subway stops were conveniently close.
Stayed 3 nights in Jan 2026

10/10 Excellent

Brian

Stayed 4 nights in Jan 2026

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic staff :)
Stayed 4 nights in Jan 2026

6/10 Okay

Nicholas

Liked: Cleanliness, staff & service, amenities
Staff … amazing! Location …. amazing! Food and drink options available in hotel … amazing! The room needs so attention. iPad used to control lights, tv, etc… cracked display. Bathroom door would not close and in a small space, this became an annoyance. Shower head was broken or had so much hard water build up so water sprayed inconveniently. For a hotel not in Times Square charging you Time Square rates, these items may want to be addressed. We have stayed in many CitizensMs in several countries. Hopefully this is not the norm now that you have been purchased by Marriott.
Stayed 3 nights in Jan 2026

10/10 Excellent

Alexa

Stayed 3 nights in Jan 2026

10/10 Excellent

Jannah

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Convenient location, room was spotless and great amenities provided within the hotel
Stayed 3 nights in Jan 2026

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