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Hotel Hayden

4.0 star property

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Photo gallery for Hotel Hayden

Lobby sitting area
Property entrance
View from room
Egyptian cotton sheets, premium bedding, in-room safe, desk
Suite, 1 King Bed (Chelsea) | Room amenity

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
  • Business services

Explore the area

View in a map
127 West 28th Street, New York, NY, 10001
  • Place, Madison Square Garden
    ‪5 min walk‬
  • Place, 5th Avenue
    ‪6 min walk‬
  • Place, Empire State Building
    ‪8 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪35 min drive‬

Room options

View all photos for Suite, 1 King Bed (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds

7.0 out of 10
Good
(18 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

7.6 out of 10
Good
(110 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds, Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Hayden

Hotel with a 24-hour fitness centre, 6-minute walk to Madison Square Garden
A 24-hour fitness centre, a 24-hour business centre and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a business centre, a meeting room and concierge services are on-site.
Hotel Hayden offers 122 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. 43-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Hotel Hayden's great location gets high marks from our customers. During your stay, you're just a quick walk from Madison Square Garden. Enjoy features like free WiFi in public areas, plus a 24-hour gym and a 24-hour business centre.
  • Free WiFi
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of Madison Square Garden and 5th Avenue
  • Cats and dogs welcome for a fee
WiFi is free in public spaces. A 24-hour business centre and a meeting room are available. A 24-hour fitness centre, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Hayden. Parking is available for a fee.

This 4-star New York hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 50 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym
  • Stereo

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 20 floors
  • Banquet hall
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per day
  • Only dogs and cats are allowed
  • Weight limit: 25 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 42.46 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Fitness centre access
  • In-room coffee
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 50 per night
  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Hayden New York
Hayden New York
Hotel Hayden Hotel
Hotel Hayden New York
Hotel Hayden Hotel New York

Hotel Hayden Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 318 out of 1002 reviews
Rating 8 - Good. 243 out of 1002 reviews
Rating 6 - Okay. 209 out of 1002 reviews
Rating 4 - Poor. 115 out of 1002 reviews
Rating 2 - Terrible. 117 out of 1002 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Stayed 1 night in Sep 2025

4/10 Poor

Ben Zion

Disliked: Staff & service, property conditions & facilities, room comfort
This hotel is a wreck, they know it and don't do anything aboput it. First night was a nightmare, hotel fully booked and the shower faucet in the rooom isn't functioning, they sent us to another room with a broken ddor lock to take a shower, felt like a hostel. The next day had to pack my stuff and put luggage in the hold to only get a new room at the afternoon. The new room had a terrible A/C that would vibrate and shake when it cools, had to sleep with A/C off and windows open, guess what? the flower shops on the steet unload crates of flowers 3:30AM-6:00AM ... next morning asked for an extra towel, I come back to the room, and no house keeping, asking the front desk about it and get the standard "you probably left the DND sign on the door" to my reply of "NO!" they check and say "yopu got towels in the morning....horrible! I had then asked daily to remind for H/K. The resort fee is for what??? WiFi was out for 3 out of 6 nights stay, good thing they had a good neighbour called Cambria hotel that provided descent free WiFi. I asked what are they going to do with my experience, I was offered an $80 refund (avarage night was about $330) I suggested they'd reconsider, so manager that was at the sight only on my 4th day, had offered to refund the first night of stay (the one with the hostel shower...) I agreed but I really suggest, if someone reads my review - Do invest in deep maintenance - you are selling service not flowers. (do remember that you state you are **** hotel)
Stayed 6 nights in Sep 2025

10/10 Excellent

James, Lake Geneva

Liked: Cleanliness
Stayed 3 nights in Aug 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Christele

Disliked: Cleanliness, property conditions & facilities, room comfort
The bed has plastic underneath the sheets. The pillows were deflated. The paint was chipping off the wall. Would not be returning.
Stayed 1 night in Sep 2025

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

4/10 Poor

Ariel

Disliked: Staff & service, property conditions & facilities, room comfort
The a/c did not work. I had to sleep with the window open and had to listen to noise all night. Would not recommend it to anyone consider the price we paid. Will not stay there again.
Stayed 1 night in Sep 2025

6/10 Okay

Stephanie

No ac No WiFi
Stayed 1 night in Sep 2025

10/10 Excellent

Bo

Stayed 1 night in May 2025

8/10 Good

Irvin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful. Rooms were very basic, nothing special. Great location though!
Stayed 3 nights in Sep 2025

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

NYC Retreat w/ my son.

Great Staff! Convenience location (subway 1, & R,W line), lots of dining options and coffee shops nearby.
Stayed 3 nights in Sep 2025

6/10 Okay

Kimberly

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Sep 2025

8/10 Good

Michael, Naples

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 1 night in Sep 2025

8/10 Good

Jeremy

Stayed 4 nights in Sep 2025

8/10 Good

Christopher

Stayed 1 night in Aug 2025

2/10 Terrible

Cindy

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing like the pictures. It was dirty and the HVAC was not working. Nice and accommodating staff that allowed us to cancel at no charge.
Stayed 1 night in Jun 2025

8/10 Good

Randy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Almost all good!?!?

Good value for the price, great location, staff super friendly, breakfast was a pleasant surprise (guess I missed that in the description) etc etc. Would have given it a higher rating but the housekeeping was a disappointment. - Taking towels without leaving replacements - Showing up to clean the room while I was there, no problem with that BUT, after I sat in the lobby for 1/2 hour to let her clean it, I came back up to find it untouched? Called housekeeping to tell them not to worry about it, been out on the town for hours and was going to take a nap and, just nodded off and she’s knocking on the door again. So woken up and back down to the lobby…. - Next day left early and let housekeeping know I was gone and room was clear to be cleaned. Came back 7 hours later and NOT TOUCHED?? - Not really a big deal but at least wanted coffee for the AM and that took 4 phone calls and 3 trips to the room to get Caffeinated coffee (as opposed to the Decaf they kept sending up) Really too bad because I think it’s a great place otherwise….
Stayed 4 nights in Sep 2025

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
I checked out early and stayed next door .. this place was the worst
Stayed 3 nights in Sep 2025

6/10 Okay

brayden

Travelled with partner
Liked: Cleanliness, staff & service, amenities
There was no air conditioning in either of the rooms we were in, and it got up to 85° in my room. Everything else was great.
Stayed 3 nights in Aug 2025

2/10 Terrible

Ernie

Disliked: Property conditions & facilities
A/C in hot temperatures wasn’t working.
Stayed 3 nights in Jul 2025

10/10 Excellent

Cheyenne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Jonn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

The hotel is in need of refurbishment, but it’s in a fantastic location. The rooms are spacious, clean, and comfortable, which made for a pleasant stay. One downside was the plastic mattress protector, which felt hot and uncomfortable during the night. On the positive side, the windows could be opened—something I always appreciate, as it allows for fresh air and natural ventilation. Overall, I would recommend this hotel if you’re able to secure a good price, as the location and room size offer excellent value.
Stayed 4 nights in Aug 2025

6/10 Okay

Analisa

Stayed 3 nights in Aug 2025

8/10 Good

One

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel como tal no tiene parque propio y el parqueo más cercano cobraron $60 y solo nos dieron un descuento de $10 porque nos hospedamos en el hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Joshua

Stayed 3 nights in Jul 2025