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Hotel Hayden

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Hayden

Lobby sitting area
View from room
Exterior
Egyptian cotton sheets, premium bedding, in-room safe, desk
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking available
  • Pet-friendly
  • Housekeeping
  • Laundry
  • Gym
  • Free WiFi

Explore the area

Map
127 West 28th Street, New York, NY, 10001
  • Madison Square Garden
    ‪5 min walk‬
  • Empire State Building
    ‪8 min walk‬
  • Times Square
    ‪14 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪25 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds, Accessible

  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Hayden

Hotel with a 24-hour fitness centre, a short walk to Madison Square Garden
A 24-hour fitness centre, a 24-hour business centre and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a business centre, a meeting room and concierge services are on-site.
Hotel Hayden offers 122 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. 43-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Hotel Hayden's great location gets high marks from our customers. During your stay, you're just a quick walk from Madison Square Garden. Enjoy features like free WiFi in public areas, plus a 24-hour gym and a 24-hour business centre.
  • Free WiFi
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Within a 10-minute walk of Madison Square Garden and 5th Avenue
  • Cats and dogs welcome for a fee
WiFi is free in public spaces. A 24-hour business centre and a meeting room are available. A 24-hour fitness centre, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Hayden. Parking is available for a fee.

This 4-star New York hotel is smoke free.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 50 per night)
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 20 floors
  • Banquet hall
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per day
  • Only dogs and cats are allowed
  • Weight limit: 25 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 42.46 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Fitness centre access
  • In-room coffee
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 50 per night
  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Hayden New York
Hayden New York
Hotel Hayden Hotel
Hotel Hayden New York
Hotel Hayden Hotel New York

Hotel Hayden Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 331 out of 1004 reviews
Rating 8 - Good. 269 out of 1004 reviews
Rating 6 - Okay. 199 out of 1004 reviews
Rating 4 - Poor. 106 out of 1004 reviews
Rating 2 - Terrible. 99 out of 1004 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Lucas

Liked: Staff & service
Bathroom had many broken fixtures
Stayed 1 night in Mar 2025

2/10 Terrible

Debora

Stayed 1 night in Mar 2025

2/10 Terrible

Aditya

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible experience

Broken bed, broken sink, phone not working, closet broken One of the worst experience in a hotel room ever. The receptionist is rude and they can’t even give me another room without a broken bed. I need my money back!
Bed was propped up with bricks and a 2x4
Broken closet
Phone not connected
Stayed 1 night in Mar 2025

8/10 Good

Vanessa

Stayed 1 night in Mar 2025

8/10 Good

Waleska

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay
Stayed 1 night in Mar 2025

10/10 Excellent

Dylan

Stayed 5 nights in Feb 2025

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Blair

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and quality stay !!! Will be booking here again.
Stayed 1 night in Feb 2025

10/10 Excellent

Joseph

Stayed 2 nights in Feb 2025

6/10 Okay

Samantha

Disliked: Amenities
Mirror was cracked and unsafe. The safe didn’t work, but they did replace it. It didn’t feel super safe/clean there. Breakfast was limited.
Stayed 2 nights in Feb 2025

8/10 Good

Jacobus

Stayed 1 night in Feb 2025

6/10 Okay

Shaheed

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Fun location. Clean room. Good content al breakfast.
Stayed 1 night in Feb 2025

8/10 Good

Denise Sharpe

Liked: Cleanliness, staff & service, property conditions & facilities
My daughters and I had a wonderful stay at Hayden NYC Hotel while attending the NYE Encounter at the Metropolitan Pavilion. The location was perfect, just 10 blocks away, making it an easy and enjoyable walk through the beautiful Flower District, surrounded by gorgeous flowers, trees, and plants. The hotel provided great complimentary amenities, including a continental breakfast, bottled water, a well-equipped gym, and a lovely lobby. The staff was exceptionally accommodating, always ensuring we had what we needed. They even opened the doors for us upon entry and exit, adding a touch of hospitality that made us feel truly welcomed. Our room was comfortable, featuring great beds, refreshing showers, and windows that opened slightly, allowing us to enjoy the energy of NYC. Parking was stress-free thanks to validated parking at Icon Parking just a block away. Check-in and check-out were smooth and efficient, and we appreciated receiving our receipt via email right after our stay. Fresh towels and complimentary toiletries were always readily available, adding to the comfort of our visit. Overall, Hayden NYC was a fantastic choice for a weekend stay, offering convenience, comfort, and excellent service. Would definitely return! ⭐⭐⭐⭐☆ (4/5)
Stayed 2 nights in Feb 2025

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Daryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and accommodating staff. Good value and cleanliness is a priority. Thank you Hotel Hayden!
Stayed 1 night in Feb 2025

10/10 Excellent

Jerilyn

Stayed 1 night in Jan 2025

10/10 Excellent

Miguel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is outstanding and they are always,always woekung to keep the place clean! Cleanest hotel ever!!!
Stayed 3 nights in Feb 2025

10/10 Excellent

DOROTHY

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to daughter’s school. Clean and affordable
Stayed 1 night in Feb 2025

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

LYNNETTE, San pablo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quick easy check in great location close to everything
Stayed 1 night in Feb 2025

10/10 Excellent

Daryl

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
As before, a wonderful staff makes this feel more upscale than its competitors.
Stayed 1 night in Feb 2025

10/10 Excellent

Daryl

Travelled with partner
Liked: Staff & service, property conditions & facilities
An unusually helpful and friendly staff outweigh the emerging neighborhood
Stayed 1 night in Feb 2025

6/10 Okay

Victoria

Stayed 1 night in Feb 2025

4/10 Poor

Evaristo

Disliked: Cleanliness, staff & service, property conditions & facilities
Do not join two double beds and claim its a proper queen size bed. It was bad in our back, you could hear the spring crackle at every move. And worse, it dips in the middle and on the sides. Did not get a good night sleep.
Stayed 1 night in Feb 2025