2/10 Terrible
Tae Ah
Travelled with family
22 Jan 2026
Disliked: Staff & service
I stayed at Holiday Inn Express & Suites Orlando - International Drive between 1/16~17.
I clearly communicated w/ the front desk before my arrival that I would check in around 10pm.However, when I arrived at the front desk, the person at the front desk totally ghosted me for 15 min, talking on the phone. If that person had another urgent issue, he should have let me know that he is handling an urgent issue and asked me to use another front desk, however, he didn't say anything - no guidance, no eye contact, no apology.
Only 15 min later, I was able to check in. Also, even after I paid the parking fee, the person at the front desk did NOT give us the parking permit. Do we have to ask the parking permit even after making full payment?
At this point, I am not sure if I will dare to choose Holiday Inn for my next trip
Tae Ah
Stayed 1 night in Jan 2026






















