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The Ben West Palm, Autograph Collection

4.0 star property
VIP Access

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Photo gallery for The Ben West Palm, Autograph Collection

Outdoor pool, pool umbrellas, pool loungers
2 bars/lounges, poolside bar
Reception
Lobby
View from property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Bar
  • 24/7 front desk
  • Parking available
  • Pet-friendly

Explore the area

View in a map
251 N NARCISSUS AVE, West Palm Beach, FL, 33401
  • Place, Clematis Street
    ‪1 min walk‬
  • Place, CityPlace
    ‪9 min walk‬
  • Place, Palm Beach County Convention Center
    ‪2 min drive‬
  • Airport, West Palm Beach, FL (PBI-Palm Beach Intl.)
    ‪8 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Room, 1 King Bed (View)

Room, 1 King Bed (View) | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 1 King Bed (View)

9.6 out of 10
Exceptional
(9 reviews)
  • 32 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 1 King Bed, City View

9.6 out of 10
Exceptional
(23 reviews)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (View)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 2 Queen Beds (View)

9.6 out of 10
Exceptional
(8 reviews)
  • 32 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, City View

Room, 2 Queen Beds, City View | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 2 Queen Beds, City View

9.0 out of 10
Wonderful
(7 reviews)
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Junior Suite, 1 King Bed

  • 59 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(14 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 1 King Bed

9.8 out of 10
Exceptional
(6 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Tub)

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-In Shower)

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 1 King Bed (Mobility Accessible, Tub)

  • 32 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 1 King Bed (Hearing Accessible)

  • 32 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 1 King Bed, Non Smoking (Hearing Accessible)

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, City View (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 2 Queen Beds, Non Smoking, City View (Hearing Accessible)

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 1 King Bed (Mobility Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 2
  • 1 King Bed

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About this property

The Ben West Palm, Autograph Collection

Hotel with 2 restaurants, 3-minute walk to Clematis Street
2 restaurants, an outdoor pool and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour fitness centre, a poolside bar and valet parking. Housekeeping is available on request.
The Ben West Palm, Autograph Collection offers 208 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. Beds feature Egyptian cotton sheets and premium bedding. 55-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This West Palm Beach hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness centre and complimentary bicycles.
Our customers tell us that they can't get enough of the helpful staff at The Ben West Palm, Autograph Collection. During your stay, you're just a quick walk from Clematis Street. You'll find features such as free WiFi in public areas, plus 2 restaurants and 2 bars. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • The 2 restaurants, poolside bar and 2 bars/lounges offer choices for drinking and dining
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym and complimentary bicycles
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute walk from Clematis Street and 12 minutes on foot from CityPlace
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
The Ben West Palm, Autograph Collection offers its guests an outdoor pool, a 24-hour fitness centre, and complimentary bicycles. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

Event space at this hotel measures 7791 square feet (724 square metres) and includes conference space. A library, a terrace, and multilingual staff are also featured at the business-friendly The Ben West Palm, Autograph Collection. Parking is available for a fee.

This 4-star West Palm Beach hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 11:00 AM and at the weekend from 7:00 AM to 1:00 PM.
Proper Grit – This bistro serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Spruzzo – Overlooking the ocean and pool, this restaurant specialises in local and international cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (USD 57 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 1:00 PM on weekends; USD 20 to 40 for adults and USD 10 to 20 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Proper Grit
  • Spruzzo

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Library
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 3 meeting rooms
  • 7,791 square feet of conference space

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2020
  • Communal living room
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 5:00 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 145 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 50 lb per pet
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 12 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 20.00 to 40.00 for adults and USD 10.00 to 20.00 for children
  • Valet parking fee: USD 57 per night (in/out privileges)
  • Pet fee: USD 145 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 12 children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

The Ben West Palm, Autograph Collection Hotel
The Ben West Palm, Autograph Collection West Palm Beach
The Ben West Palm, Autograph Collection Hotel West Palm Beach

Reviews

The Ben West Palm, Autograph Collection Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 384 out of 486 reviews
Rating 8 - Good. 51 out of 486 reviews
Rating 6 - Okay. 22 out of 486 reviews
Rating 4 - Poor. 14 out of 486 reviews
Rating 2 - Terrible. 15 out of 486 reviews

Reviews

10/10 Excellent

Lisset

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!
Stayed 1 night in Jul 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Nicoleta Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfull hotel
Stayed 4 nights in Jul 2025

10/10 Excellent

Dustin

Stayed 4 nights in Jul 2025

10/10 Excellent

Gabriel

Stayed 1 night in Jul 2025

10/10 Excellent

JOSE, South Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great but I must mentioned the wonderful the bed was along the pillows and sheet set
Stayed 1 night in Jul 2025

10/10 Excellent

Kevin

Stayed 1 night in Jul 2025

10/10 Excellent

Javier Sanchez

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing hotel. I definitely will be coming back.
Stayed 2 nights in Jul 2025

10/10 Excellent

Danielle, Lloyd Harbor

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star
Stayed 2 nights in Apr 2025

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property perfect for attending fireworks on Clematis.
Stayed 1 night in Jul 2025

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Good place. The concierge was t helpful but whatever.
Stayed 3 nights in Jul 2025

10/10 Excellent

Elenie

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First trip with a 3 month old. The customer service was beyond exceptional, the restaurant and rooftop was AMAZING. The room was clean and modern. Loved it. Would come back.
Stayed 3 nights in Jun 2025

10/10 Excellent

Michael, Port Orange

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and nice rooms. Very luxurious
Stayed 1 night in Jun 2025

10/10 Excellent

Megan

Stayed 1 night in Jun 2025

10/10 Excellent

Gity

Liked: Cleanliness, amenities, property conditions & facilities
Love customer service , my room, view and pool And restaurants and location.
Stayed 4 nights in Jun 2025

10/10 Excellent

Ricky

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Michele

Stayed 4 nights in Jun 2025

10/10 Excellent

Jelena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great rooms, wonderful interior design of the hotel, amazing location, and the kindest staff. Very satisfied with our stay!
Stayed 4 nights in May 2025

6/10 Okay

Merwin

Stayed 1 night in May 2025

8/10 Good

Margarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room key fob kept not working and had to be changed a couple of times . Also, city view was actually view of a multi level parking lot
Stayed 2 nights in May 2025

10/10 Excellent

Patrick, Charleston

Stayed 1 night in May 2025

10/10 Excellent

Seth

Stayed 7 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

ELIZABETH

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's beautiful and the staff is great!
Stayed 1 night in Mar 2025