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Riviera Resort Palm Springs

4.0 star property

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Photo gallery for Riviera Resort Palm Springs

Exterior
Indoor spa tub
1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds
2 restaurants, breakfast, lunch, dinner served; American cuisine
Lobby sitting area

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Air-conditioning

Explore the area

View in a map
1600 N Indian Canyon Drive, Palm Springs, CA, 92262
  • Place, Palm Springs Square Shopping Center
    ‪12 min walk‬
  • Place, Las Palmas
    ‪12 min walk‬
  • Place, Palm Springs Convention Center
    ‪5 min drive‬
  • Airport, Palm Springs, CA (PSP-Palm Springs Intl.)
    ‪10 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Deluxe Room, 1 King Bed

7.4 out of 10
Good
(17 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Deluxe Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

7.0 out of 10
Good
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Premium Room, 1 King Bed

7.8 out of 10
Good
(20 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Premium Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 1 King Bed

8.4 out of 10
Very good
(9 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Multiple Beds

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Premium Room, Multiple Beds

7.0 out of 10
Good
(10 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Room, 2 Queen Beds

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Deluxe Room, 2 Queen Beds

8.0 out of 10
Very good
(25 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Roll-in Shower (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Deluxe Room, 2 Queen Beds, Roll-in Shower (Roll-In Shower)

9.6 out of 10
Exceptional
(7 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 2 Queen Beds

8.0 out of 10
Very good
(14 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 2 Queen Beds, Roll-in Shower (Roll-In Shower)

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed (Agave)

Suite, 1 King Bed with Sofa bed (Agave) | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Suite, 1 King Bed with Sofa bed (Agave)

  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed (Chairman)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Suite, 1 King Bed (Chairman)

  • 162 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Indigo)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Suite, 1 King Bed with Sofa bed (Indigo)

  • 69 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Roll-in Shower (Indigo, Roll-In Shower)

Shower, hair dryer, towels, soap

Suite, 1 King Bed with Sofa bed, Roll-in Shower (Indigo, Roll-In Shower)

  • 69 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Lily)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Suite, 1 King Bed with Sofa bed (Lily)

  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Palo Verde)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Suite, 1 King Bed with Sofa bed (Palo Verde)

  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Sage)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Suite, 1 King Bed with Sofa bed (Sage)

  • 76 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room

9.4 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 King Bed with Sofa bed (Yucca)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Suite, 1 King Bed with Sofa bed (Yucca)

  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Roll-in Shower (Yucca, Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Suite, 1 King Bed with Sofa bed, Roll-in Shower (Yucca, Roll-In Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Riviera Resort Palm Springs

This smoke-free resort features 2 restaurants, 2 outdoor pools and a full-service spa. Other amenities include 2 poolside bars, a fitness centre and a bar/lounge. Change of towels is available on request
Riviera Resort Palm Springs offers 398 air-conditioned accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Televisions come with pay-per-view films.

Bathrooms include a shower and hairdryers. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include a sauna, a fitness centre and complimentary bicycles.

Guests aged under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Sante has 15 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Riviera Resort Palm Springs. During your stay, you'll be within walking distance of San Jacinto Mountains. Features include 2 outdoor pools, 2 restaurants and 2 poolside bars. This property offers pet-friendly amenities, such as an off-lead area.
  • Enjoy American cuisine with pool views at Palmettos Cafe, one of the property's 2 restaurants
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the 2 outdoor pools or soak in the 2 hot tubs
  • Treat yourself to body treatments, detox wraps or Swedish massages at Sante
  • Services include a concierge, luggage storage and wedding services
  • On-site recreation includes a gym, a sauna and complimentary bicycles
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Just a 3-minute drive from San Jacinto Mountains and a few minutes from Palm Springs Convention Center
  • Cats and dogs welcome free of charge
  • Pet-friendly amenities are available, including an off-lead area
Riviera Resort Palm Springs offers its guests a full-service spa, 2 outdoor swimming pools, and 2 hot tubs along with a sauna and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge.

A business centre, 22 meeting rooms, and coworking spaces are available. Spa services, a terrace, and gift shops/newsstands are also featured at the boutique Riviera Resort Palm Springs. Parking is available for a fee.

This 4-star Palm Springs resort is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11:00 AM.
Palmettos Cafe – Overlooking the pool, this restaurant specialises in American cuisine and serves breakfast and brunch. Guests can enjoy al fresco dining (weather permitting).
Circa 59 – Overlooking the pool, this restaurant specialises in American cuisine and serves brunch, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Starlight Lounge – This lobby lounge specialises in American cuisine and only serves dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Paradise Pool & Bar – This poolside bar specialises in American cuisine and only serves light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Parking and transport

  • Uncovered valet parking on site (USD 25 per day; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 30 for adults and USD 10 to 15 for children
  • 2 poolside bars
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Circa 59
  • Palmettos Cafe
  • Paradise Pool & Bar
  • Starlight Lounge

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Sauna
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's games
  • Fenced pool
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Pool gate

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Business services

  • 22 meeting rooms
  • Business centre
  • Computer station
  • Conference centre
  • Coworking space

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Thin carpet in room
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 floors
  • 8 buildings
  • Ballroom
  • Banquet hall
  • Built in 1959
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Pay films
  • TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 100 lb per pet)
  • Pets cannot be left unattended
  • An off-lead area is available

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per day
  • Resort fee: USD 41 per accommodation, per night
The resort fee includes:
  • Business centre/computer access
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Pool access
  • Sporting facilities or equipment
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 to 30 for adults and USD 10 to 15 for children
  • Valet parking fee: USD 25 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 11:00 AM to 5:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Riviera Noble House
Riviera Noble House Resort
Riviera Palm Springs Noble House
Riviera Palm Springs Noble House Resort
Riviera Palm Springs Tribute Portfolio Resort
Riviera Tribute Portfolio Resort
Riviera Palm Springs Tribute Portfolio
Riviera Tribute Portfolio
Riviera Palm Springs Tribute Portfolio Starwood Hotels Hotel
Riviera Tribute Portfolio Starwood Hotels Hotel
Riviera Palm Springs Tribute Portfolio Starwood Hotels
Riviera Tribute Portfolio Starwood Hotels
Riviera Resort Palm Springs
Riviera Hotel Palm Springs
Palm Springs Riveria Resort
Riviera Resort And Spa Palm Springs
The Riviera Palm Springs a Tribute Portfolio Resort
Riviera Resort Palm Springs
Riviera Hotel Palm Springs
Palm Springs Riveria Resort
Riviera Palm Springs Tribute Portfolio by Starwood Hotels
Riviera Palm Springs A Noble House Resort
Riviera Palm Springs
The Riviera Palm Springs
Riviera Resort Palm Springs Resort
Margaritaville Resort Palm Springs
Riviera Resort Palm Springs Palm Springs

Riviera Resort Palm Springs Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 210 out of 423 reviews
Rating 8 - Good. 69 out of 423 reviews
Rating 6 - Okay. 61 out of 423 reviews
Rating 4 - Poor. 32 out of 423 reviews
Rating 2 - Terrible. 51 out of 423 reviews

8.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Frank

Nice room and location
Stayed 3 nights in Nov 2025

10/10 Excellent

Gavin

Stayed 3 nights in Nov 2025

10/10 Excellent

kamiko

Stayed 3 nights in Nov 2025

10/10 Excellent

Caylin

Stayed 3 nights in Nov 2025

6/10 Okay

Ernie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
staff that checked in was not great (couldn't figure out how to check in and told me nothing about the resort- so we used none of the facilities- we didn't even get wifi info). Staff that heard the complaint about shower was great. she was responsive-upgraded the room. The issue was an old bathroom- Could NOT take a shower because of water pressure was unusable for disabled-barely a trickle. TV did not show anything about hotel.
Stayed 1 night in Nov 2025

10/10 Excellent

Shawnee

Liked: Staff & service, amenities
However, the whole hotel needs brand new carpet. It would make a difference. Still feels like "Margaritaville" which is cool decor, but miss the old Riviera years ago. Needs some TLC.
Stayed 3 nights in Nov 2025

6/10 Okay

Edward

Liked: Staff & service, amenities
This hotel is getting tired. Room door falling off, lights that didn't work, heater didn't work, plug sockets covered by bed frame. Food in the restaurant was good though and the pool area was OK too.
Stayed 1 night in Nov 2025

8/10 Good

Justin

Liked: Cleanliness, amenities
The room was ok….only one towel and no hand soap- but they remedied after I brought to their attention ….the pools were great- the staff was Excellant …,the hotel layout is awesome
Stayed 5 nights in Nov 2025

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very pleasant and helpful. Movie night at the pool was great, “Dirty Dancing.”
Stayed 3 nights in Nov 2025

4/10 Poor

Catherine

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2025

8/10 Good

Dorothy

Stayed 2 nights in Nov 2025

10/10 Excellent

michael

Stayed 2 nights in Nov 2025

8/10 Good

Rachel

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Excellent!
Stayed 1 night in Nov 2025

6/10 Okay

Nabeena

Travelled with family
Liked: Cleanliness, property conditions & facilities
There was a lot of overhead noise. There was no hand soap in the bathroom and no trash can in the room. Breakfast and coffee were poor quality.
Stayed 3 nights in Nov 2025

4/10 Poor

Gloria, San Jose

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Nice looking lobby and grounds. However.,No towels, soaps, toilet paper, body soap or shampoo. Slippers for 1 person only. Heater in room not working. Noisey room facing busy hwy road. Service dog not allowed in restaurant. Wanted a better located room, offered a downgrade at my expensive but after going to front desk, it wasn’t honored. 😆 Aloof and sarcastic guest service rep “David”.
Stayed 1 night in Nov 2025

10/10 Excellent

Bassam

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Nov 2025

6/10 Okay

Roxann

Stayed 2 nights in Nov 2025

10/10 Excellent

Irene

Stayed 4 nights in Nov 2025

10/10 Excellent

kenneth

The area
Stayed 1 night in Oct 2025

10/10 Excellent

Zhu

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
We were welcomed here,all the staff we met are nice and friendly!
Stayed 2 nights in Nov 2025

10/10 Excellent

Brandon

Liked: Cleanliness, amenities, property conditions & facilities
Spacious room, love the big tub, and amazing spa!
Stayed 2 nights in Nov 2025

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience here at the Riviera resort Palm Springs! Great views and superb food! The staff are A-1! Loved it!!
Stayed 1 night in Nov 2025

4/10 Poor

Jenny

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The front desk person or manager, Amelia, was incredibly rude. I was exhausted with one sleeping child and another sleepy child checking in late. She took her time with the customer in front without regard for others in line. When she got to us, she immediately turned to the other staff person to tell him something. When I told her that we would appreciate streamlining the check in process, she sneered that she needed to train. Oddly, I didn’t see her training when she was checking in the people before and taking a long time. But she felt the need to slow our process to “train.” Subsequently, she was cold and clearly rude. Even when I went outside, I felt someone looking. I looked inside and saw her staring at me and my small child as we tried to figure out how to get our luggage and my sleeping child into the room. Definitely one of the most uncomfortable check in experiences I have had in a very long time, if ever. Amelia can possibly train in other areas, but should not train in hospitality. Treating favored customers with warmth but those that are going through a tough moment with clear rudeness and absolute thoughtlessness is not good hospitality overall. I know the employee market is tough these days and Amelia will likely remain in her position without performance guidance. I provided this feedback only upon request.
Stayed 1 night in Nov 2025

8/10 Good

Jani

Stayed 1 night in Aug 2025