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Hotel Punta Esmeralda Playa del Carmen

3.0 star property

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Photo gallery for Hotel Punta Esmeralda Playa del Carmen

Beach
Front of property
1 bedroom, in-room safe, blackout curtains, soundproofing
Outdoor pool
Terrace/patio

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Air conditioning

Explore the area

View in a map
CALLE 110 ENTE AVENIDAS 10 Y 15, Playa del Carmen, QROO, 77710
  • Place, Punta Esmeralda Beach
    ‪11 min walk‬
  • Place, Playa 88
    ‪11 min walk‬
  • Place, Mamitas Beach
    ‪9 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪64 min drive‬

Room options

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | 1 bedroom, in-room safe, blackout curtains, soundproofing

Deluxe Double Room, 1 King Bed

7.0 out of 10
Good
(8 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, in-room safe, blackout curtains, soundproofing

Deluxe Room

7.8 out of 10
Good
(9 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | 1 bedroom, in-room safe, blackout curtains, soundproofing

Standard Room

7.8 out of 10
Good
(8 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, in-room safe, blackout curtains, soundproofing

Standard Room, 2 Queen Beds

  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Punta Esmeralda Playa del Carmen

Beach fun in outdoor pool, near Punta Esmeralda Beach
This smoke-free hotel features an outdoor pool, a restaurant and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, express check-out and a vending machine are on-site.
Hotel Punta Esmeralda Playa del Carmen offers 28 air-conditioned accommodations with a safe and a hairdryer. Satellite televisions are provided.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include fans and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool.
With your stay at Hotel Punta Esmeralda Playa del Carmen, you'll be connected to a shopping centre and within walking distance of Punta Esmeralda Beach. Features include free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the family restaurant
  • Take a swim in the outdoor pool
  • Amenities include a lift, a terrace and a vending machine
  • 13 minutes by foot from Punta Esmeralda Beach and a 3-minute drive from Gran Coyote Golf
There's a restaurant on site. Public spaces have free WiFi. An outdoor pool, a terrace, and a vending machine are also featured at Hotel Punta Esmeralda Playa del Carmen. Limited free parking is available on a first-come, first-served basis.

This Mediterranean Playa del Carmen hotel is smoke free.

Resto Esmeralda – This family restaurant serves breakfast and lunch.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free self parking on site
  • Limited on-site parking
  • Onsite parking includes off-street options

Food and drink

  • A restaurant

Restaurants on site

  • Resto Esmeralda

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • On the bay
  • Terrace

Accessibility

  • Lift

More

  • 4 floors
  • Built in 2017
  • Mediterranean architecture
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 21-inch TV with satellite channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Fan
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 10
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Punta Esmeralda Playa del Carmen

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 10 (subject to availability)
  • Late check-out fee: USD 10 (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • There is limited hot water on site.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Punta Esmeralda Playa del Carmen
Punta Esmeralda Playa del Carmen
Punta Esmeralda l Carmen
Punta Esmeralda
Hotel Punta Esmeralda
Capital O Punta Esmeralda
Punta Esmeralda Carmen Carmen
Hotel Punta Esmeralda Playa del Carmen Hotel
Hotel Punta Esmeralda Playa del Carmen Playa del Carmen
Hotel Punta Esmeralda Playa del Carmen Hotel Playa del Carmen

Reviews

Hotel Punta Esmeralda Playa del Carmen Reviews

7.8

Good

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 164 out of 371 reviews
Rating 8 - Good. 90 out of 371 reviews
Rating 6 - Okay. 38 out of 371 reviews
Rating 4 - Poor. 38 out of 371 reviews
Rating 2 - Terrible. 41 out of 371 reviews

Reviews

4/10 Poor

Marisol

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very noisy area, you can see roof tops very dirty
Stayed 1 night in Aug 2025

8/10 Good

Diana

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Christian Lara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel es perfecto si planeas salir a explorar , ofrecen desayuno y la playa queda a 5 minutos caminando. Muy satisfecho con mi vacation 🙌
Stayed 4 nights in Jul 2025

10/10 Excellent

Leslie Mayté

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
cheap price for a good staying
Stayed 2 nights in Jul 2025

2/10 Terrible

Saul

Stayed 4 nights in Jul 2025

2/10 Terrible

Dee

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Trust me when I say that this is not somewhere you want to stay. There were so many bad things about this accommodation that we just had to laugh about it, otherwise we would cry. The day staff was helpful when we first arrived and neither the fan nor AC nor TV worked in our room. She tried to help, but was not successful in fixing the problem. We stuck out the lack of AC in the extreme heat for 2 nights as there were no alternative rooms apparently, but we got no sleep because the room was stifling, plus no one in this hotel respects quiet hours and will happily be having loud conversations in the hallway for long periods of time in the middle of the night. To get a room change, we had to really fight and not take no for an answer from the night staff who seemed to be unwilling to help in any situation because it might make her actually lift a finger and do her job. Once we did get moved to a room on the same level as reception, we did finally have AC, but every night this lady was either talking loudly on the phone to her mates, or had friends at the front desk talking and laughing loudly from midnight to early hours of the morning. To then make this experience even more "exciting", the water went out for over 48hrs, the pool was a damn murky and dirty disgrace, the "breakfast provided" was literally sliced apple with maple syrup and a sprinkle of granola every day, and both rooms we had plus our friends in another room all had little bits of blood on the bedsheets.
Stayed 5 nights in Jun 2025

2/10 Terrible

Rosa Imelda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property was not what the website described. I did not stay ,felt very unsafe. Ened up making different acomedatuons. Very upsetting situation. Called Exedia and didn't get any help.
Stayed 7 nights in Jun 2025

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service

basic hotel with good roof terrace

A couple of km north of the main commercial area, hotel had nice roof pool and a simple breakfast. There were a few parking spots. My room was very basic and somewhat dark (window looked on to a corridor). Price was fair for PDC --- plus a good taco place opposite.
Stayed 2 nights in Apr 2025

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

JUAN

Travelled with family
Liked: Staff & service
Friendly staff, continental breakfast it’s 8-930 only fruit, Coffe and tea, you get what you pay for, parking it’s on the front or on the street, great for a short stance, clean room and bed. Far from downtown and beach.
Stayed 1 night in Apr 2025

10/10 Excellent

Mackenzie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and people
Stayed 8 nights in Mar 2025

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good pool at the nice.
Stayed 3 nights in Mar 2025

4/10 Poor

Martin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got a room on the 1st floor, with no blind except a transparent one! Everyone could see in the room, people on the street and people living in the apartment on the other side of the street! Room also had a humidity smell hidden with lot of perfume to hide it. We did ask to move to another room but we've been told there is no other available. We did ask to cancel and leave but again, not possible so we left. Very bad experience
Stayed 2 nights in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

6/10 Okay

Nancy

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Far from 5ta but close to beaches ⛱️
Stayed 11 nights in Feb 2025

8/10 Good

Mathias, port st lucie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice. Staff very friendly , is close to a very nice beach Little far away from downtown Playa del carmen.
Stayed 2 nights in Mar 2025

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Near the beach

Short stay of one night, helpful staff. Simple but sustaining fruit and roll continental breakfast. Distracted in upstairs room by audible conversations from the lobby late in the evening.
Stayed 1 night in Feb 2025

8/10 Good

Gerald

Stayed 2 nights in Feb 2025

8/10 Good

Hector

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Near by a beatifull beach
Stayed 21 nights in Jan 2025

2/10 Terrible

Kayleen

Travelled with partner
Disliked: Amenities, property conditions & facilities
Skip this place.
Stayed 7 nights in Jan 2025

6/10 Okay

Richard

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The staff was VERY Friendly!! I feel bad that I can't give 5 stars, but wanted to give people an accurate idea of what you will be getting here. 1st- Hotel IS clean! Staff is friendly & helpful. Room was huge. Overall pleased with that. BUT- Very limited "amenities". Not even an ice machine. Only 1 chair in our room. Breakfast was white bread & a toaster, butter & a jelly, coffee or water. Getting a blanket and towels was like asking for gold. Never got an extra pillow. Only 1 trash can in the room (in bath) Overall it was decent place to base our trip from, we only slept there. But it is not a resort that you'd want to lounge around at. Neighborhood was a little sketchy too, although nothing bad ever happened to us or rental car. If you're used to staying at a 4 or 5 star resort, you will probably be disappointed. If not, it's not bad for the money!
Stayed 3 nights in Jan 2025

2/10 Terrible

Judith

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel should not be offered as a three star hotel. We left after the second night and booked another hotel that was about 100 times better and it was also rated three stars. This was an awful place - dirty and noisy
Stayed 7 nights in Jan 2025

2/10 Terrible

Felix Ricardo, Vienna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

2/10 Terrible

Esmeralda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms walls and ceiling are covered in black mold the windows don’t lock can’t keep your valuables and documents in the room without the fear of getting stolen and when I asked about the window they said they’ll check on it later and is all good to leave it and also was blood on the sheet covers with some black residue
Stayed 3 nights in Jan 2025

2/10 Terrible

GINA

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was shocked when we got dropped off here. We are a couple in our early 60s. We were given a room on the ground floor with no lock on the window in a very rough neighborhood. Dogs were barking and people were drinking right on the street in the middle of the day, The window in our room had a sheet to cover it. There was no hot water. At all. The sink faucet was broken. Shower head sprayed left and right but not straight down. We asked for a pillow. They said they had none. We asked for a blanket. We were shown a picture of a broken washing machine and were told we could not get a towel or a blanket. We asked to move and they said there were no other rooms. We left after the first night in fear of our safety and because we couldn’t sleep due to all of the noise. The door in the lobby scrapes across a metal threshold when opened and closed. It was a nightmare! Do NOT stay here. You have been warned!!
Stayed 3 nights in Dec 2024