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The Fives Downtown Hotel - Curio Collection by Hilton

4.5 star property

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Photo gallery for The Fives Downtown Hotel - Curio Collection by Hilton

Outdoor pool
Interior
Restaurant
Exterior
Premium Penthouse, 2 Bedrooms | Living area | Flat-screen TV

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking available
  • Bar
  • Breakfast available
  • Room service

Explore the area

View in a map
Avenida 10 Calle 2, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪14 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Suite, 1 Bedroom, Hot Tub, Partial Ocean View (1 King Bed)

Premium bedding, minibar, in-room safe, individually decorated

Suite, 1 Bedroom, Hot Tub, Partial Ocean View (1 King Bed)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Penthouse, 2 Bedrooms

Premium Penthouse, 2 Bedrooms | Terrace/patio

Premium Penthouse, 2 Bedrooms

  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (2 Queen Beds & 1 King Bed)

Suite, 2 Bedrooms (2 Queen Beds & 1 King Bed) | Living area | Flat-screen TV

Suite, 2 Bedrooms (2 Queen Beds & 1 King Bed)

9.6 out of 10
Exceptional
(4 reviews)
  • 99 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(4 reviews)
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Partial Ocean View

Suite, 1 Bedroom, Partial Ocean View | View from room

Suite, 1 Bedroom, Partial Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Mezzanine Residence)

Suite, 1 King Bed (Mezzanine Residence) | Premium bedding, minibar, in-room safe, individually decorated

Suite, 1 King Bed (Mezzanine Residence)

8.0 out of 10
Very good
(3 reviews)
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Terrace (1 King Bed)

Suite, 1 Bedroom, Terrace (1 King Bed) | Living area | Flat-screen TV

Suite, 1 Bedroom, Terrace (1 King Bed)

7.0 out of 10
Good
(2 reviews)
  • 48 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Courtyard View

Superior Room, 1 King Bed, Courtyard View | Premium bedding, minibar, in-room safe, individually decorated

Superior Room, 1 King Bed, Courtyard View

9.0 out of 10
Wonderful
(14 reviews)
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Bay View

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 2 Double Beds, Bay View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Hot Tub, Partial Ocean View (2 Queen Beds & 1 King Bed)

Premium bedding, minibar, in-room safe, individually decorated

Suite, 2 Bedrooms, Hot Tub, Partial Ocean View (2 Queen Beds & 1 King Bed)

  • 96 sq m
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Courtyard View

Deluxe Room, 1 King Bed, Courtyard View | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Courtyard View

8.4 out of 10
Very good
(7 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite with Street View

Premium bedding, minibar, in-room safe, individually decorated

Suite with Street View

  • 96 sq m
  • Sleeps 8

View all photos for Suite With Partial Sea View

Premium bedding, minibar, in-room safe, individually decorated

Suite With Partial Sea View

  • 106 sq m
  • Sleeps 6

View all photos for Suite with Garden View

Premium bedding, minibar, in-room safe, individually decorated

Suite with Garden View

  • 90 sq m
  • Sleeps 3

View all photos for Suite with Street View

Premium bedding, minibar, in-room safe, individually decorated

Suite with Street View

  • 48 sq m
  • Sleeps 4

View all photos for Room Deluxe

Premium bedding, minibar, in-room safe, individually decorated

Room Deluxe

  • 36 sq m
  • Sleeps 2

View all photos for Suite with Partial Sea View

Living room | Flat-screen TV

Suite with Partial Sea View

  • 49 sq m
  • Sleeps 3

View all photos for Double Suite Classic

Premium bedding, minibar, in-room safe, individually decorated

Double Suite Classic

  • 53 sq m
  • Sleeps 4

Similar properties

Exterior

Hyatt Centric Playa del Carmen - Downtown House & Beach House

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 138 reviews
The price is €149
includes taxes & fees
13 Oct - 14 Oct
Hyatt Centric Playa del Carmen - Downtown House & Beach House

About this property

The Fives Downtown Hotel - Curio Collection by Hilton

Luxury hotel with 2 restaurants and full-service spa
This smoke-free hotel features 2 restaurants, a full-service spa and an outdoor pool. WiFi in public areas is free. Additionally, a 24-hour fitness centre, a bar/lounge and a poolside bar are on-site.
The Fives Downtown Hotel - Curio Collection by Hilton offers 133 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

This Playa del Carmen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Vassa Spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room. The spa is open daily. There are hot springs/mineral springs on site.
The Fives Downtown Hotel - Curio Collection by Hilton's great location gets high marks from our customers. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Features include free WiFi in public areas, plus 2 restaurants and a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Options for a bite to eat or a refreshing drink include 2 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool
  • Indulge with facials, manicures and pedicures or deep-tissue massages at Vassa Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Guests have great things to say about the location and the helpful staff
  • Steps from Quinta Avenida and 7 minutes on foot from Central Square
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
The Fives Downtown Hotel - Curio Collection by Hilton offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and a meeting room. A rooftop terrace, spa services, and multilingual staff are also featured at the luxury The Fives Downtown Hotel - Curio Collection by Hilton. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Playa del Carmen hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:00 AM to 11:30 AM.
The Fives Downtown Hotel - Curio Collection by Hilton has 2 restaurants on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 19 per night)
  • Valet parking on site (USD 19 per night)
  • Limited on-site parking

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 11:30 AM for a fee: USD 22 for adults and USD 12 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Manicures/pedicures
  • Mud bath
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • No lift

More

  • 4 floors
  • Banquet hall
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 24 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.77 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 22 for adults and from USD 12 for children
  • Self-parking fee: USD 19 per night
  • Valet parking fee: USD 19 per night
  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fives Downtown Hotel Curio Collection Hilton Playa del Carmen
Fives Downtown Hotel Curio Collection Hilton
Fives Downtown Curio Collection Hilton Playa del Carmen
Fives Downtown Curio Collection Hilton
Fives Downtown Hotel Curio Collection Hilton Playa del Carmen
Fives Downtown Hotel Curio Collection Hilton
Fives Downtown Curio Collection Hilton Playa del Carmen
Fives Downtown Curio Collection Hilton
The Fives Downtown Hotel - Curio Collection by Hilton Hotel
The Fives Downtown Hotel Residences Curio Collection by Hilton
The Fives Downtown Hotel Residences Curio Collection by Hilton
Fives Curio Collection Hilton

The Fives Downtown Hotel - Curio Collection by Hilton Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 406 out of 668 reviews
Rating 8 - Good. 153 out of 668 reviews
Rating 6 - Okay. 48 out of 668 reviews
Rating 4 - Poor. 26 out of 668 reviews
Rating 2 - Terrible. 35 out of 668 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

claudia

Stayed 1 night in Jun 2025

8/10 Good

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop is amazing. Really great service. Good drinks and delicious food.
Stayed 6 nights in Jun 2025

2/10 Terrible

Carlo

Disliked: Staff & service, room comfort

AVOID THIS HOTEL

This is not a 5-star or even a 4-star hotel—3 stars at best. Unfortunately, it’s the worst Hilton property I’ve ever stayed at. The staff is courteous and friendly, but ultimately ineffective. We stayed for three nights and were unable to rest during any of them. The location is excellent—close to beaches and shops—but that also means loud nightlife nearby, which isn’t the hotel’s fault. What is their responsibility, however, is the subpar air conditioning system and their complete unwillingness to address it. Upon arrival, we paid extra for a suite upgrade when I should have received a complimentary Honors Gold upgrade. From the start, our room was uncomfortably hot. Despite setting both thermostats to the lowest possible setting, the temperature never dropped below 22°C—while it was over 32°C outside. It appears the hotel limits AC performance, likely to cut energy costs. Cheap! Unlike a 5 or 4-star hotel would and should do. We complained four times. The first time, someone inspected the vents and said it should improve—nothing changed. The next three times, we received empty promises and no action. I understand preferring cooler temperatures may be subjective, but this wasn’t about comfort—it was about basic livability. I couldn’t sleep a single night. The sheets were soaked with sweat. Despite repeated complaints, nothing was done. This is a hotel-wide issue. Friends of ours in another room, who typically tolerate warm temperatures, found theirs unbearable.
Stayed 3 nights in Jun 2025

8/10 Good

Tomika

Stayed 1 night in May 2025

10/10 Excellent

Veronica

Stayed 2 nights in May 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property was very nice and the rooms were clean and simple. I stayed one night and it was a smooth check in and check out.
Stayed 1 night in May 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Todo nos gustó, excelente servicio, y además todo lo que queríamos visitar está muy cercas del hotel y aparte la los desayunos y el servicio en el restaurante, muchas Gracias !!😊
Stayed 5 nights in May 2025

10/10 Excellent

Zongyuo

Stayed 2 nights in May 2025

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
The roof top with the pool and bar was excellent!!! We had the main television without volume. Asked to have it looked at 5 separate times,was never repaired. Very,very loud music beside at night,hard to sleep!!!
Stayed 7 nights in May 2025

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

8/10 Good

alice

Liked: Cleanliness, staff & service, property conditions & facilities
Our corner suite had walls of glass that really needed to be cleaned. The hotel isn't in a great area but is clean and fine.
Stayed 1 night in Apr 2025

10/10 Excellent

Rod

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Bruce

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay at the fives….
Stayed 3 nights in Apr 2025

8/10 Good

Aurelien

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Apr 2025

10/10 Excellent

Thomas

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in fantastic location. I was not clear about what to expect regarding when housekeeping would servicing my room.
Stayed 3 nights in Apr 2025

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

6/10 Okay

Harold

Stayed 4 nights in Apr 2025

8/10 Good

Tamar

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great overall. Included breakfast
Stayed 4 nights in Mar 2025

4/10 Poor

Catalina

Travelled with family
Disliked: Cleanliness, property conditions & facilities

Dated hotel

The hotel is dated. We have a leakage under the toilet. It was reported but never fixed. The room had a stained sofa. Not to mention the hotel was closed by the Mexican authorities. Signs of Clausurado were all over. Although the staff did their best under the circumstances. This is not a 4 start hotel
Stayed 5 nights in Mar 2025

10/10 Excellent

Jeffrey Robert

Travelled with partner
Liked: Amenities
Staff and service was amazing. Room was clean and bed was super comfortable. I would stay here again!!
Stayed 4 nights in Mar 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value!!

Great location!! Excellent valet.. close to everything
Stayed 1 night in Mar 2025

10/10 Excellent

Joyanne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Fives Downtown last week and could not have been more pleased or treated better. From our beautiful and spacious two-bedroom suite to the stunning views from the rooftop infinity pool, to the warm service we received from the staff — we loved it all. As a family of five (husband and I and three kids) travelling to Mexico for the first time, we were anxious about whether or not the accommodations and location would suit our family, but they did. The hotel walkability is perfect walkable distance to many attractions and kid-friendly restaurants. Easy and walkable access to the ferry, the ADO Bus and taxis. Cleaning service for our rooms was superb, and Ernesto, the GM/director of operations made sure we had everything we needed, gave us recommendations on activities for the kids, and even helped us locate one of our kid’s missing backpacks that we accidentally left in a cab. He even gave our kiddos some food pellets to feed the turtles in the hotel lobby. Nice touch! We also want to thank Nicole, Adrian and Israel, who warmly greeted and waited on our family each morning for breakfast at the hotel restaurant (Mercatto). We honestly could not have asked for a better stay in Playa Del Carmen. Would highly recommend!!!
Stayed 5 nights in Mar 2025

10/10 Excellent

Lionel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great
Stayed 6 nights in Mar 2025

6/10 Okay

samantha

Travelled with family
Disliked: Room comfort

Didnt get what I paid for.

Paid for a 2 queen room, but the room they gave us only had 1 kingsize bed and a pullout couch. The 2 queen bed was the specific reason I booked this hotel, just to be let down and told that the 2 queen be option wasn't available. Loud construction out front so it was hard to sleep in. The hotel is close to 5th ave, and a short walk to the beach.
Stayed 4 nights in Mar 2025

6/10 Okay

The-Vu

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Feb 2025