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Haven Hotel

4.0 star property

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Photo gallery for Haven Hotel

Terrace/patio
Indoor pool, seasonal outdoor pool, pool loungers
Lunch and dinner served, sea views
Indoor pool, seasonal outdoor pool, pool loungers
Double Room, Sea View | View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Parking available

Explore the area

View in a map
161 Banks Road, Poole, England, BH13 7QL
  • Place, Sandbanks Beach
    ‪3 min walk‬
  • Place, Poole Harbour
    ‪12 min drive‬
  • Place, Poole Quay
    ‪12 min drive‬
  • Airport, Bournemouth (BOH-Bournemouth Intl.)
    ‪22 min drive‬

Room options

View all photos for Double Room, Balcony, Harbour View

Double Room, Balcony, Harbour View | Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Double Room, Balcony, Harbour View

7.6 out of 10
Good
(7 reviews)
  • 23 sq m
  • Harbour view
  • Sleeps 2
  • 1 Double Bed OR 1 Single Bed

View all photos for Double Room, Sea View

Double Room, Sea View | Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Double Room, Sea View

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Double Room

  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Single Room | Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Single Room

  • 19 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room, Balcony, Sea View

Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Double Room, Balcony, Sea View

9.6 out of 10
Exceptional
(14 reviews)
  • 29 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Double Room, Courtyard View

Economy Double Room, Courtyard View | Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Economy Double Room, Courtyard View

8.2 out of 10
Very good
(10 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Deluxe Double Room

7.4 out of 10
Good
(9 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

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Sandbanks Hotel
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  • Free WiFi
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4.0 out of 5, Very good, 862 reviews
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About this property

Haven Hotel

Beachfront hotel with free breakfast and sauna
An indoor pool, a restaurant and a bar/lounge are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Additionally, a sauna, self parking and a seasonal outdoor pool are on-site.
Haven Hotel offers 84 accommodations with coffee/tea makers and a hairdryer. LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Poole hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Haven Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Sandbanks Beach. You'll find features such as free breakfast and free WiFi in public areas, plus an indoor pool.
  • Free full breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at The Point Restaurant, a fine-dining restaurant with ocean views
  • Self-parking available for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Amenities include a car charging station, a lift and a terrace
  • On-site recreation includes a steam room and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Just a 4-minute walk from Sandbanks Beach and 11 minutes by car from Poole Harbour
Haven Hotel offers its guests a seasonal outdoor pool, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Haven Hotel also features a terrace and a lift. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Poole hotel is smoke free.

Guests are served a free full breakfast daily from 7:00 AM to 10:00 AM.
The Point Restaurant – Overlooking the ocean, this fine-dining restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.
Pavilion Bar – Overlooking the ocean, this bar only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 10 per night)
  • Limited on-site parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Pavilion Bar
  • The Point Restaurant

Things to do

  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • Indoor pool
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • On the beach
  • Pool loungers
  • Terrace

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: GBP 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:30 AM to 5:30 PM

Property is also known as

Haven Hotel
Haven Hotel Poole
Haven Poole
Haven Hotel Hotel
Haven Hotel Poole
Haven Hotel Hotel Poole

Reviews

Haven Hotel Reviews

8.0

Very good

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 353 out of 1001 reviews
Rating 8 - Good. 393 out of 1001 reviews
Rating 6 - Okay. 149 out of 1001 reviews
Rating 4 - Poor. 68 out of 1001 reviews
Rating 2 - Terrible. 38 out of 1001 reviews

Reviews

8/10 Good

Philip

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Paradise Hotel

Love this hotel ,perfect location right by the harbour and ferry to Swanage.Spa ,indoor and outdoor pool ,which leads to the beautiful beach Restaurant food and service is top class,with the best sea views.I don’t like going to places twice,but this hotel keeps drawing me back.
Stayed 1 night in Aug 2025

10/10 Excellent

John

Travelled with partner
.good hotel friendly staff
Stayed 2 nights in Aug 2025

6/10 Okay

C

Liked: Cleanliness, room comfort
Disliked: Staff & service
We booked a room that was discribed as a Economy Double Room, Courtyard View on your website, When we arrived the room had a view that was a waal a couple of feet away, see photo's. When I politely asked the reception if there was a room that had a courtyard view I was hold I had booked a budget room with no view, after showing them my booking discribing the room I was told this is what I booked. Rather than let it spoil my holiday I said "OK fine" and walked away, only to hear the receptonist who thought I couldn't hear say to her colleague 'What does he expect when he books a budget room'. This I found extremely disrespectful and returned to the reception to say I had heard what she said, the receptionist then got quite aggressive and said 'You have a room that you booked and we're not doing anything to get you another room' I tried not to let this spoil my stay at the Haven Hotel but unfortunately it did
View from the bathroom
View from the bedroom
Stayed 2 nights in Jul 2025

6/10 Okay

GARY

Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel nice but very tired, not good value for money in the condition it is in On our first day of arrival, we had an issue with safe not working and the telephone lead was broken, after several times of reporting this, no repairs were carried out
Stayed 2 nights in Jul 2025

2/10 Terrible

Arunee

Liked: Staff & service, room comfort

Bad service from reception and room not ready!

We booked room a year in advance for Sandpolo. We get there hour early(about 2 pm ish), so get told room not ready yet, said to us have to wait for room to be ready at 3 pm. (My mum and my sister already got their room and they get there about 1 pm!) So it’s fine, we went to bar to have drink waiting for room at 3 pm. Went to check at 3 pm and get told room still not ready! Will be another half hour! And we not happy about it as already told them we need to go to Sandpolo by 4 pm! We need to shower and get change etc. reception told us that we can go to get ready at Spa changing room and nothing she can do about it!!! Seriously we paid nearly £300 per room and she want y us to go shower and get ready for Sandpolo in changing room!! We are really disappointed so much. As hotel us not cheap hotel, but service is very low level! By 3.15 pm, reception still said nothing else she can do! She will asked if cleaner can get room done in 5 min!! ( which is should be like that before 3 pm check in!) So we get room about 3.20 pm! Oh she did offer refund 20% to us but we not ok with that. We need our room to be ready by time!Walked in to room 113, all we smell is worse cleaner armpits!! I know they rushing to clean room but those smell should never let customers experience when stay!! It was really bad and both feel sick in toilet !! Our room had only 2 small top window that can open! So have to hurry get change and leave room! End up with we got no time to shower and get ready proper
Stayed 1 night in Jul 2025

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely views across the bay, quiet part of the beach. Breakfast at the Hotel was excellent
Stayed 1 night in Jun 2025

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant; Location is Excellent

We had a pleasant stay at the Haven; the room was quiet and all the staff were friendly and helpful. The location is great for the ferry and a short drive to Poole and Bournemouth.
Stayed 5 nights in Jun 2025

10/10 Excellent

Pam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hot breakfast needs heat

It was 5 star apart from the breakfast hot food bar does not keep food hot enough. Cold eggs are not nice , apart from the temperature of hot food I cannot fault the breakfast. Fabulous array of hot (tepid) and cold food.
Stayed 2 nights in Jun 2025

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well presented and great location Nice room very comfortable But reception staff a little off hand and worse was a bar food order did not come after 50 mins so got a refund
Stayed 3 nights in Jun 2025

2/10 Terrible

Martin

Liked: Cleanliness
Disliked: Room comfort
Stayed 5 nights in Jun 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stayed 1 night, but a beautiful hotel, good comfortable clean room
Stayed 1 night in Jun 2025

6/10 Okay

Mark

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Value for money isn’t great. The rooms were tired and outdated. No view from our room window and no air conditioning so the room becomes an expensive sweat box. They could well do with putting some money back into this hotel as overall it looks tired. The breakfast was okish. Nothing special that you wouldn’t get from a Premier Inn. The views once in the lounge are lovely so I guess this is what you’re paying for. Overall I give it an average score because there was nothing special which for the price was disappointing. Spend some of the profits on the building and it may improve the score.
Stayed 1 night in Jun 2025

10/10 Excellent

Daniel

Travelled with partner
Lovely hotel right next to the chain ferry Will definatly stay again
Stayed 1 night in Jun 2025

8/10 Good

Robert

Stayed 1 night in Jun 2025

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, lovely room and balcony.
Stayed 1 night in Jun 2025

8/10 Good

Tracey

The staff were friendly and were very helpful with any given situation
Stayed 3 nights in Jun 2025

10/10 Excellent

Tahir

Business traveller

Excellent hotel

Lovely location with a very good spa and fantastic and friendly spa.
Stayed 1 night in Jun 2025

10/10 Excellent

Diana

Stayed 4 nights in Jun 2025

10/10 Excellent

Jayne

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stunning views of Studland Beach and great spa facilities
Stayed 3 nights in Jun 2025

8/10 Good

Avril

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a lovely art deco style hotel in a great location. Lovely and light and airy with high ceilings and wide stairways and corridors. Access to a sandy beach and views to Knoll beach and Shell Bay on Purbeck. Right next to the chain ferry which is brilliant and gives you quick easy access to the above and Studland. We had a lovely room but it was on the third floor with no lift access to the third floor and a really long walk to get to it. It was also very hot with no air con. I had to ask for a fan and lighter bedding, which was delivered to the room. The staff were lovely and really helpful. Would recommend a stay here.
Stayed 2 nights in Jun 2025

8/10 Good

Jan

Liked: Cleanliness, property conditions & facilities
Like the veiw from our balcony. When we arrived we found that we had a cracked basin in the bathroom.
Stayed 4 nights in Jun 2025

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
3rd floor room had a stunning view !
Stayed 2 nights in Jun 2025

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good times

Lovely stay , staff very friendly. No problems at all. Apart from the weather!
Stayed 4 nights in Jun 2025

10/10 Excellent

Fiona

Stayed 1 night in May 2025