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Iberostar Selection Bávaro Suites - All Inclusive

5.0 star property

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Photo gallery for Iberostar Selection Bávaro Suites - All Inclusive

Outdoor pool, pool umbrellas, pool loungers
Free minibar, in-room safe, desk, laptop workspace
Sauna, body treatments, mud baths, hydrotherapy, aromatherapy
Outdoor pool, pool umbrellas, pool loungers
Check-in/check-out kiosk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Carretera Arena Gorda - Playa Bavaro, Punta Cana, La Altagracia, 23000
  • Casino Avalon Princess
    ‪9 min walk‬
  • Cortecito Beach
    ‪1 min drive‬
  • Iberostar Golf Course
    ‪5 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪24 min drive‬

Room options

View all photos for Junior Suite, Oceanfront

Balcony view

Junior Suite, Oceanfront

  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Pure Wellness)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Pure Wellness)

  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Spa)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Spa)

  • 41 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Tropical View)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Tropical View)

  • 41 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

  • 41 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite (Promo)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Promo)

  • 41 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, laptop workspace

Junior Suite

  • 41 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Promo)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Promo)

  • 41 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Pure Wellness)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Pure Wellness)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Beachside

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Beachside

  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

  • 41 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite, Pool Access

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Pool Access

  • 41 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Beachside

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Beachside

  • 41 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, laptop workspace

Junior Suite

  • 41 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Poolside

Junior Suite, Poolside | Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Poolside

  • 41 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Oceanfront

  • 41 sq m
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Spa)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Spa)

  • 41 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Junior Suite, Pool Access

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Pool Access

  • 41 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Tropical View)

  • 41 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Accesible)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Accesible)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Accesible)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Accesible)

  • 41 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Poolside

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Poolside

  • 41 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Iberostar Selection Bávaro Suites - All Inclusive

Luxury property on the beach, with free water park
Spend the day relaxing at Iberostar Selection Bávaro Suites - All Inclusive's private white sand beach, practising your swing on the golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 15 restaurants.
Iberostar Selection Bávaro Suites - All Inclusive offers 598 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a complimentary water park, a private beach and an outdoor tennis court. An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Spa Sensations Iberostar. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a mud bath and a sauna. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Iberostar Selection Bávaro Suites - All Inclusive. During your stay, you're just a quick walk from Cortecito Beach. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 15 restaurants, 3 coffee shops/cafes, a poolside bar and 8 bars/lounges
  • Splash around at the free water park or swim in the outdoor pool
  • Treat yourself to massages, aromatherapy or hydrotherapy at Spa Sensations Iberostar
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, a golf course and an outdoor tennis court
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 8 minutes by car from Iberostar Golf Course and 11 minutes from Downtown Punta Cana
Iberostar Selection Bávaro Suites - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Enjoy a summer holiday at Iberostar Selection Bávaro Suites - All Inclusive, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 15 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club and an outdoor pool. Self parking is free.

This 5-star Punta Cana property is smoke free.

Guests are served a free buffet breakfast daily from 7 AM to 10:30 AM.
Iberostar Selection Bávaro Suites - All Inclusive has 15 restaurants serving breakfast, lunch and dinner.
Los Haitises – On-site restaurant. Open daily.
La Coupole – This restaurant specialises in French cuisine and only serves dinner. Reservations are required. Open daily.
Kabuki – This restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (some restrictions)

Lessons/classes/games

Dancing

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 15 restaurants
  • 3 coffee shops/cafes
  • 8 bars/lounges
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Kabuki
  • La Coupole
  • Los Haitises

Things to do

  • 18-hole golf course
  • 53 slot machines
  • 8 gaming tables
  • Arcade/game room
  • Bingo
  • Casino (4,499 square foot of space)
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf driving range
  • Health club
  • Kayaking
  • Library
  • Nightclub
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Magnifying mirror
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 75 buildings
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • IPod dock
  • LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6 PM
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
Guests must indicate the correct number of guests, including children and infants, at the time of booking. Fees may be incurred if the number of guests checking in varies from the number established at booking.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Iberostar Selection Bávaro Suites - All Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Iberostar
Iberostar All Inclusive
Iberostar Bavaro Dominican Republic
Iberostar Bavaro Punta Cana
Iberostar Bávaro Suites
Iberostar Bávaro Suites All Inclusive Punta Cana
Iberostar Bávaro Suites Punta Cana
Iberostar Suites
Iberostar Bávaro All-inclusive property
Iberostar Bávaro All-inclusive property Punta Cana
All-inclusive property Iberostar Bávaro Punta Cana
Punta Cana Iberostar Bávaro All-inclusive property
All-inclusive property Iberostar Bávaro
Iberostar Bávaro Suites All Inclusive
Iberostar Bávaro All Inclusive
Iberostar Bávaro Punta Cana
Iberostar Bavaro All Inclusive
Iberostar Selection Bávaro All Inclusive All-inclusive property
Iberostar Selection Bávaro All Inclusive Punta Cana
Iberostar Selection Bavaro All Inclusive All-inclusive property
Iberostar Selection Bavaro All Inclusive Punta Cana
All-inclusive property Iberostar Selection Bávaro All Inclusive
Iberostar Bávaro
Iberostar Bávaro Suites All Inclusive
Iberostar Bávaro All Inclusive
All-inclusive property Iberostar Selection Bavaro All Inclusive
Iberostar Bávaro
Iberostar Bávaro Suites All Inclusive
Iberostar Selection Bávaro All Inclusive
Iberostar Bávaro All Inclusive
Iberostar Selection Bavaro All Inclusive

Iberostar Selection Bávaro Suites - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 487 out of 1001 reviews
Rating 8 - Good. 252 out of 1001 reviews
Rating 6 - Okay. 148 out of 1001 reviews
Rating 4 - Poor. 56 out of 1001 reviews
Rating 2 - Terrible. 57 out of 1001 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never wanted to leave

Beautiful property, great location, great food. Wish we could have stayed longer.
Stayed 4 nights in Feb 2025

10/10 Excellent

George

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent a nice week at this hotel and it was just fantastic. The grounds are green and luscious, very well taken care of. The villas are so close to the beach and the property is easily walkable. We always found many choices to eat for breakfast, lunch and dinner. We do eat pretty healthy though, lots of fruit, vegetables and fish, the kids did find some fast food options too. We chose not to go to the restaurants and just use the buffet. The staff is so friendly, especially our servers Sofia and Yoselin, they made us feel welcomed and taken care of. The pools are clean and just beautiful, the kids spent majority of time there. The beach is just breathtaking, plenty of beach beds to choose from.
Stayed 7 nights in Feb 2025

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is 5th time in Punta Cana and second time at this resort. It’s our favorite by far.
Stayed 7 nights in Jan 2025

8/10 Good

Steven

Stayed 7 nights in Jan 2025

4/10 Poor

HUGO

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2025

2/10 Terrible

George

Quality of services has definitely declined in the last 3 stays at this resort. Absolutely horrendous.
Stayed 4 nights in Jan 2025

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2024

10/10 Excellent

Alla

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to pick for your vacation. Iberostar is the best. Looking forward to come back soon.
Stayed 5 nights in Jan 2025

10/10 Excellent

Natig, Newton

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very clean and well organized. Food options were great.
Stayed 9 nights in Dec 2024

8/10 Good

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What works for this resort is, hands down, it's staff. All are incredibly helpful and present; they want to help you have the best time on your holiday and will go above and beyond to make that happen. The hotel is located on one of the best beaches I have ever been on: white, fine, gorgeous sand that is tended to everyday. I noted on my morning beach walks that neighboring resorts don't do as thorough a job cleaning the seaweed off their patch of sand; Iberostar Selection Bavaro does this and more. The gym is amazing: clean, modern and filled with all the up-to-date equipment you never seem to be able to find at any hotel. Classes are offered to one and all, and are good fun (particularly the Zumba class). The tennis courts are in good shape too. Where the property slightly let's itself down is on the quality of food. It seems to be an almost Herculean task to maintain the quality given the number of people being fed. Some food was flavorless, too oily, etc. Having said that, there was plentiful fruit on offer and freshly made food, ie omelettes, etc offered if you want to avoid the fried food offering. Plates seemed to be an issue...sometimes there are plenty and other times quite a few people seemed to be waiting for plates to be brought out to the buffet. We dined at the Italian one evening: the steak was very good, but the cold roasted potato slices detracted from the overall enjoyment of the meal. Overall, recommend this resort. The staff make it special.
Stayed 7 nights in Dec 2024

6/10 Okay

Brayden L, Moab

Liked: Cleanliness, property conditions & facilities
DO NOT use the casino. My son was given counterfit money after winning. He took that to the Hard Rock the next night and was nearly arrested when trying to use it on the Black Jack table. The resort is decent and they did a nice job decorating for Christmas. Our housekeeper was excellent. The other staff is not as friendly as they could be. Darlyn in check out was great and moved us thru very quickly and gave us an upgrade we wanted. The food is just ok but the French Restaraunt was awful. My husband got rancid meat and got sick. A group of 9 of us and all food was quite awful there. Leonardo the concierge comes across very friendly at arrival but once he realized we were not going to do a timeshare presentation he was no longer accomodating whatsoever when trying to make reservations etc. Not a great place for young adults. No entertainment for them in the evenings. We hoped for a beach party, Foam party, White party, anything! Nothing was provided for them to do so they went to that casino and were basically robbed. Geraldo at the beach was extremely friendly and the beach bar servers were also great. Probably would not go back here but would choose the Hard Rock for the young adults in our group.
Stayed 6 nights in Dec 2024

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

8/10 Good

Stella, Harrisburg

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Nov 2024

4/10 Poor

Mhia

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will never stay here again. Food is great. Cleaning staff is awful.
Stayed 4 nights in Nov 2024

4/10 Poor

Colin

Travelled with family
Liked: Staff & service, amenities
Most of the staff weee amazing, pool was great, swim up bar was always a vibe and the beach/ocean were very close, clean, and fun
Stayed 7 nights in Nov 2024

6/10 Okay

Junior R

Liked: Staff & service
N
Stayed 4 nights in Nov 2024

10/10 Excellent

Joanne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time here with my husband and children and we loved it even more this time.
Stayed 5 nights in Nov 2024

2/10 Terrible

angel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Be very careful when booking with teenagers When I got to the hotel they charged me 1200 dollars for my two 16 year old kids Booked through Expedia 15 and up it has to be booked s adults would never go back there again
Stayed 5 nights in Nov 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities
My husband and I stayed there in October 11,2024. They need to have more Hispanic options for food ! Ocean and pools were clean and beautiful! They need authentic Latino food !!
Stayed 7 nights in Oct 2024

10/10 Excellent

Edward Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the beach accessibility from the beachfront suites. If there was one complaint it would be that the air conditioning seemed to get weaker as the week went on. Nobody ever came to fix it.
Stayed 7 nights in Oct 2024

6/10 Okay

DAVID, Sugarcreek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a beautiful place. The wayer is beautiful, lobby is nice. The rooms are a little "tired". Need a little updating and love. The food is a solid 5 out of 10. Its not bad but not geeat. The one main negative is, when i go on a vacation, i dont want to be bothered with sales pitches and people in the hotel, the beach and staff trying to sell me stuff. I just want to rest. Maybe its a cultural thing, but i didnt want to be bothered about sales pitches about their new hotels or folks selling arts or crafts on the grounds or beach . This hotel is not bad its just not what i would call a 5 star like its advertised as.
Stayed 4 nights in Oct 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The food was amazing, sooo many choices and everything delicious. The staff were friendly and helpful.The grounds were immaculate, so well maintained. The golf cart transportation was very convenient and the drivers were so friendly and polite. One of the best vacations ever.
Stayed 4 nights in Oct 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great in general.
Stayed 6 nights in Sep 2024

10/10 Excellent

chrtisina

Stayed 5 nights in Aug 2024

6/10 Okay

Kim

Liked: Cleanliness
Disliked: Staff & service
The whole property runs on an app. They don’t have any physical maps or anything. It was very frustrating to have to be on your phone all day to navigate. Additionally, we needed some thing from client services (toothbrush, robes, towels) little things but important. And we completed the in app request and nothing happened. We chatted with guest services through the app 3 times and still didn’t receive the items and complained once in the app because we didn’t get them and because of that it prompted a phone call and we explained we were just looking for some towels (literally only had 2 and no hand towels at all) and toothbrush, robes. And they said no problem we will send them now. And they never came. It became comical, thankfully it wasn’t something critical. We gave up after that. We never did receive the items. Other then that the staff were very nice , alothough a large percentage of them did not speak English and communication was quite hard.
Stayed 7 nights in Jun 2024