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Hilton Garden Inn Richmond Innsbrook

3.0 star property

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Photo gallery for Hilton Garden Inn Richmond Innsbrook

Indoor pool
Lobby
Lobby
Exterior
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Hot tub
  • Pool

Explore the area

View in a map
4050 Cox Rd, Glen Allen, VA, 23060
  • Place, Short Pump Town Center
    ‪3 min drive‬
  • Place, Henrico Doctors' Hospital
    ‪7 min drive‬
  • Place, University of Richmond
    ‪10 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪29 min drive‬

Room options

View all photos for King

Flat-screen TV, pay films

King

8.6 out of 10
Excellent
(60 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Flat-screen TV, pay films

Room, 2 Queen Beds

8.2 out of 10
Very good
(14 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible Bathtub

Combined shower/bathtub, free toiletries, hair dryer, towels

Room, 1 King Bed, Accessible Bathtub

7.4 out of 10
Good
(14 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Hearing Accessible

Flat-screen TV, pay films

Room, 2 Queen Beds, Hearing Accessible

9.8 out of 10
Exceptional
(6 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible Bathtub

Combined shower/bathtub, free toiletries, hair dryer, towels

Studio Suite, 1 King Bed, Accessible Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite

Flat-screen TV, pay films

Studio Suite

8.0 out of 10
Very good
(3 reviews)
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible Shower

Bathroom shower

Room, 1 King Bed, Accessible Shower

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Hearing Accessible

Flat-screen TV, pay films

Room, 1 King Bed, Hearing Accessible

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible Shower

Bathroom shower

Studio Suite, 1 King Bed, Accessible Shower

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

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4.8 out of 5, Exceptional, 2,798 reviews
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includes taxes & fees
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About this property

Hilton Garden Inn Richmond Innsbrook

Hotel in Glen Allen with 24-hour fitness centre and 24-hour business centre
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business centre and Access to hot tub are on-site.
Hilton Garden Inn Richmond Innsbrook offers 155 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Richmond Innsbrook. During your stay, you'll be close to Short Pump Town Center. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Enjoy American cuisine while dining at Great American Grill
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Just a 4-minute drive from Short Pump Town Center and 12 minutes from University of Richmond
  • Pets welcome for a fee
Hilton Garden Inn Richmond Innsbrook offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 2080 square feet (193 square metres) and includes conference space. The business-friendly Hilton Garden Inn Richmond Innsbrook also features coffee/tea in common area, complimentary newspapers in the lobby, and laundry facilities. Parking is available for a fee.

This 3-star Glen Allen hotel is smoke free.

For a fee, guests can enjoy continental breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Great American Grill – This restaurant specialises in American cuisine and serves breakfast and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 5.12 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 9 to 20 for adults and USD 9 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Great American Grill

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 2,080 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2000
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 9 to 20 for adults and USD 9 to 20 for children
  • Self-parking fee: USD 5.12 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7 AM to 11 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Innsbrook
Hilton Garden Inn Richmond
Hilton Garden Inn Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook Glen Allen
Hilton Garden Inn Richmond Innsbrook Hotel
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen
Richmond Hilton Garden Inn
Glen Allen Hilton
Hilton Garden Inn Glen Allen
Hilton Glen Allen
Hilton Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook Hotel
Hilton Garden Inn Richmond Innsbrook Glen Allen
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen

Hilton Garden Inn Richmond Innsbrook Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 494 out of 1002 reviews
Rating 8 - Good. 241 out of 1002 reviews
Rating 6 - Okay. 113 out of 1002 reviews
Rating 4 - Poor. 84 out of 1002 reviews
Rating 2 - Terrible. 70 out of 1002 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jenni

Liked: Cleanliness, staff & service, property conditions & facilities
Short stay, wish we had a longer stay
Stayed 1 night in Aug 2025

8/10 Good

Earl

Bed is very comfortable. There is a restaurant in the lobby and some restaurants nearby.
Stayed 1 night in Aug 2025

10/10 Excellent

Theresa, Vinton

Business traveller
Liked: Cleanliness, staff & service
The staff was fantastic!
Stayed 2 nights in Aug 2025

6/10 Okay

ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here often great location for us. Rooms badly in need of update. Last two stays toilet runs all night unless handle is jiggled ac is loud
Stayed 1 night in Aug 2025

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would do it again!

Great overnight stay for myself and the family! Front desk staff was amazing!
Stayed 1 night in Aug 2025

8/10 Good

Derek

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice staff and amenities.
Stayed 1 night in Jul 2025

8/10 Good

Marian

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Keisha

Liked: Cleanliness
Noisy hallways, not soundproofed
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort

Beds are hard as rocks

The bed was the most uncomfortable night I've ever had. Both my partner and I agree we will not stay at this Richmond hotel again. When I mentioned it to the front desk there was no "I'm sorry to hear that" or anything else for that matter. They just stated it was the hotel "standard", when pushed forward (we regularly stay at Fairfield) they repeated it was the hotel standard. With that as standard and no effort to empathize we will take our business elsewhere.
Stayed 2 nights in Jul 2025

6/10 Okay

wayne

Liked: Cleanliness, staff & service, amenities
Decent but not immaculate property, no AC in main lobby. Water damage and blower to dry rug constantly running by the elevator. One broken elevator, yellow tape. No explanation to patrons. Staff was cordial. Not a fan of Direct TV which goes out and loses signal during storm. TV channels limited. Need streaming choices like Residence Inn to use you own Amazon Prime Account would be nice. Overall good stay. Quiet.
Stayed 1 night in Jul 2025

4/10 Poor

Shawn

Stayed 2 nights in Jul 2025

10/10 Excellent

Landon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Elevators were damaged but otherwise very nice
Stayed 2 nights in Jul 2025

10/10 Excellent

Tynesha

Liked: Staff & service, property conditions & facilities, room comfort
My first room 501 was in perfect condition. Due to the thunderstorm, my power was flickering in my room, and my TV went out. The front desk said to give it 20 minutes, so I waited about an hour, and the TV was still not working. I requested a new room, she put me on the second floor room 208, and that room looked used and not very clean. Bed had stains, towels looked touched, counters weren't wiped, the coffee machine was dirty, toilet seat was up and slightly dirty. I requested 3rd or 4th floor but she was giving me 6th floor. She said the hotel was booked out but the parking lot didn't look booked out. She did give me extra sheets to change and a breakfast for the next day as my accommodation, because I asked for it due to the room condition. My stay was from July 19th-21st
Stayed 2 nights in Jul 2025

10/10 Excellent

Ashley

Stayed 1 night in Jul 2025

2/10 Terrible

Rodrick

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Just horrible service my room wasn’t available until 45 minutes after I arrived from a long drive. When my wife and I tried to address our concerns to the general manager he literally ignored us. The elevators was out of order we had tiling our luggage up 3 flights of stairs no ice machine on our floor we had to go to the second floor just to get ice. Horrible service and building maintenance.
Stayed 1 night in Jul 2025

4/10 Poor

Joanne

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
We’ve stayed here a few times before and have always been pleased, however this time the room was very musty smelling no circulation and very humid I tried everything to help it to no avail . floor felt wet to touch the fabrics chair had a huge stain on the arm… sink in the bathroom was slow draining so all the water would sit and slowly drain there was some kinda small brown spot on the wall behind the bathroom door… and then elevator were down so we had to walk 4 flights with luggage with my 74 year old mom… pool and hot tub was nice 1st night and last day in the morning there was a bubbly film floating all Over the top of the pool… like I said before previous visits were nice but this time I was not impressed next time I may just have to try another nearby hotel
Stayed 2 nights in Jul 2025

2/10 Terrible

James

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Poor management

The worst experience for a Hilton property should be shut down
Stayed 1 night in Jul 2025

2/10 Terrible

James

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible experience
Stayed 2 nights in Jul 2025

2/10 Terrible

James

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Terrible Stay

Management supposedly never there
Stayed 1 night in Jul 2025

2/10 Terrible

James

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Terrible Management

Hotel was in terrible condition with poor management
Stayed 1 night in Jul 2025

10/10 Excellent

Elizabeth

Stayed 2 nights in Jul 2025

10/10 Excellent

Patti

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Lance

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not impressed for it being a Hilton

It was a horrible experience I woke up the next morning to water running and all over the floor I called 6 times before anyone would answer. I asked for them to clean my room and the only thing they did was make my bed didn’t take the old towels or the trash out nothing. One of the elevators worked and that was it. I over heard a guest tell the front counter person and they person said well take the stairs and when I came around the corner to get there name they were gone. The gym was not impressive at all and smelled funny. If it wasn’t for hotels Being booked and so expensive I would’ve left.
Stayed 4 nights in Jul 2025

4/10 Poor

Karrie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The
Stayed 1 night in Jul 2025