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Hilton Garden Inn Richmond Innsbrook

3.0 star property

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Photo gallery for Hilton Garden Inn Richmond Innsbrook

Indoor pool
Reception
Lobby
1 bedroom, premium bedding, in-room safe, desk
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Hot tub
  • Breakfast available
  • Pool

Explore the area

Map
4050 Cox Rd, Glen Allen, VA, 23060
  • Short Pump Town Center
    ‪3 min drive‬
  • Henrico Doctors' Hospital
    ‪7 min drive‬
  • University of Richmond
    ‪10 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪29 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Hearing Accessible

Flat-screen TV, pay films

Room, 2 Queen Beds, Hearing Accessible

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Hearing Accessible

Flat-screen TV, pay films

Room, 1 King Bed, Hearing Accessible

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite

Flat-screen TV, pay films

Studio Suite

  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible Bathtub

Combined shower/bathtub, free toiletries, hair dryer, towels

Room, 1 King Bed, Accessible Bathtub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible Shower

Bathroom shower

Room, 1 King Bed, Accessible Shower

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for King

Flat-screen TV, pay films

King

  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Flat-screen TV, pay films

Room, 2 Queen Beds

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible Bathtub

Combined shower/bathtub, free toiletries, hair dryer, towels

Studio Suite, 1 King Bed, Accessible Bathtub

  • 52 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed, Accessible Shower

Bathroom shower

Studio Suite, 1 King Bed, Accessible Shower

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby

Drury Plaza Hotel Richmond

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.8 out of 5, Exceptional, (2690)
The price is €138
for 1 room
includes taxes & fees
23 Jun - 24 Jun
Drury Plaza Hotel Richmond

About this property

Hilton Garden Inn Richmond Innsbrook

Hotel in Glen Allen with 24-hour fitness centre and 24-hour business centre
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business centre and Access to hot tub are on-site.
Hilton Garden Inn Richmond Innsbrook offers 155 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Richmond Innsbrook. During your stay, you'll be close to Short Pump Town Center. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Enjoy American cuisine while dining at Great American Grill
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Just a 4-minute drive from Short Pump Town Center and 12 minutes from University of Richmond
  • Pets welcome for a fee
Hilton Garden Inn Richmond Innsbrook offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 2080 square feet (193 square metres) and includes conference space. The business-friendly Hilton Garden Inn Richmond Innsbrook also features coffee/tea in common area, complimentary newspapers in the lobby, and laundry facilities. Parking is available for a fee.

This 3-star Glen Allen hotel is smoke free.

For a fee, guests can enjoy continental breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Great American Grill – This restaurant specialises in American cuisine and serves breakfast and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 5.12 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 9 to 20 for adults and USD 9 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Great American Grill

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 2,080 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2000
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 9 to 20 for adults and USD 9 to 20 for children
  • Self-parking fee: USD 5.12 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7 AM to 11 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Innsbrook
Hilton Garden Inn Richmond
Hilton Garden Inn Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook Glen Allen
Hilton Garden Inn Richmond Innsbrook Hotel
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen
Richmond Hilton Garden Inn
Glen Allen Hilton
Hilton Garden Inn Glen Allen
Hilton Glen Allen
Hilton Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook Hotel
Hilton Garden Inn Richmond Innsbrook Glen Allen
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen

Hilton Garden Inn Richmond Innsbrook Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 500 out of 1008 reviews
Rating 8 - Good. 254 out of 1008 reviews
Rating 6 - Okay. 110 out of 1008 reviews
Rating 4 - Poor. 77 out of 1008 reviews
Rating 2 - Terrible. 67 out of 1008 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Legacy

Stayed 2 nights in Mar 2025

10/10 Excellent

Andrew

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Rachael

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

mcleodd

Good Stay , but other guest impacted it.

I stay here frequently and enjoy it . The staff is amazing and the elevator that was out for 2 months is back up and running. Only issue this time were other guest and children. Very loud around the pool , no one from the staff to address and my laptop got wet while working.
Stayed 1 night in Mar 2025

2/10 Terrible

Bobbie

Stayed 1 night in Mar 2025

2/10 Terrible

Nagesh

Travelled with family
The lift was not working and the room offered was on the fifth floor. The staff let us know that they could not communicate to us because we booked through Expedia. That was in my mind a couple out .customera should be treated consistently regardless of the channel used for booking. If not , close that channel. As a customer, I don't see any value booking through Expedia and also would hesitate to book at Hilton given how casually they blamed Expedia for the lack of communication and inconvenience caused.
Stayed 2 nights in Feb 2025

2/10 Terrible

Jessi

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I believe we would have had better service, and a better quality room at a Super 8. Where do I begin? The tub faucet runs a solid steam of water, when in the off position, so the room has a free bonus water feature. The lady at the desk was sweet, but was fully aware and clear she was unable to do anything about it. If you get physical key cards at the desk- don't expect them to work - less than 1/6 of the cards for our large group worked. But don't worry, you can go back downstairs by taking the stairwells, exiting the building and walking around the EXTERIOR of the HILTON HOTEL to go to the front desk as the elevators are broken. The furniture is torn up, we actually took timestamp photos so we wouldn't be blamed! But for those of you who choose to book - just know here you have to request towels/trash service. This is no longer an automatic service- so if you know you're going to need towels, grab them before you hike around the building and up the stairs. Please be extra cautious as the exterior stairwell doors are not key cards protected/do not latch so if safety is a concern, you may want to look elsewhere. This hotel stay was an absolute disappointment and should never be considered or apart of the HILTON brand/reputation - do not be fooled, it may have the name but zero of the HILTON quality.
Stayed 2 nights in Feb 2025

8/10 Good

Susan

Stayed 1 night in Feb 2025

8/10 Good

Brenton

Liked: Cleanliness, staff & service
No working elevator
Stayed 3 nights in Feb 2025

2/10 Terrible

Amy

Stayed 1 night in Feb 2025

4/10 Poor

Jolisha

Stayed 1 night in Feb 2025

4/10 Poor

Eric

Disliked: Cleanliness, property conditions & facilities
There was a huge blood stain on the pull out couch the elevator is broken and me and my fiance had to climb 6 flights of stairs with our luggage I am very displeasesd
Stayed 1 night in Feb 2025

10/10 Excellent

WANDA

Stayed 1 night in Feb 2025

2/10 Terrible

margaret

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Horrible stay

Traveling to Richmond to care for ill mother. At check in we were told the elevator was broken. It had been for over 3 weeks. We had to carry our luggage outside the main building to a stairwell, which was unsecured and unlocked and walk up to our floor. With our luggage. My first room was on the fifth floor. I asked to be switched to a lower floor because of mobility issues. I would switch to the second floor, where the room had brown stains on the duvet cover hair in the shower and the shower was wet, and there was leftover food in the refrigerator from previous guest. The room also had a layer of dust on higher areas. A woman came up, who said she was from the kitchen, handed her sheets and said she was not certified to change the bed. She removed the food. Venus was very understanding and I am working with her and the third-party booking agent for a refund. I’m not sure how this hotel stays open though with ADA certifications and laws as nobody with a walker, crutches, or scooter or wheelchair would be able to access their room.
Stayed 1 night in Feb 2025

10/10 Excellent

Jarvus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

4/10 Poor

Katherine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
broken elevator and noisy establishment across the street
Stayed 1 night in Feb 2025

10/10 Excellent

ruth

Travelled with partner
Liked: Cleanliness, staff & service
We’ve stayed here several times. It’s a beautiful property with dining and a pool. Currently elevators are being replace so you have to use steps and a bit of a walk. This is only temporary so maybe just check on progress before you book.
Stayed 1 night in Feb 2025

4/10 Poor

Janet

Travelled with family
Disliked: Cleanliness, property conditions & facilities

No elevator and bathroom with hair and dried vomit

Upon arrival, I was informed elevator was out of service. Although desk clerk related correct phone number, there had been no contact to me reporting no elevator service or to give me opportunity to change my reservation to another hotel. She stated that they had tried to contact me that same day but also claimed they were having problems with their phone lines as well. So climbing stairs to 3rd floor less than optimal when carrying luggage but also required going outside to get to stairs during a very rainy weekend. No accommodation for inconvenience such as complimentary breakfast. Of note, when I asked how long elevator was out of service to Bill who kindly helped carry my luggage up 3 flights of stairs, he honestly told me elevators were out of service for “2 weeks” and yet no notification of this prior to my check in and reservations made more than 2 weeks in advance. In addition, there was hair on toilet and tub and what appeared to be remnants of dried up vomit in the tub.
Stayed 3 nights in Feb 2025

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, check-in smooth, and the property is in great shape with clean rooms and quiet area. The only issue this stay was an elevator issue that had both elevators out of service so all room access was via the stairs. There was a repair service on Monday morning working on them, so it was being taken care of. Otherwise, stay was just fine with no problems at all.
Stayed 2 nights in Feb 2025

2/10 Terrible

Nicole S

Stayed 2 nights in Feb 2025

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The elevator didn’t work the entire time. We had to climb up 12 flights of stairs everytime we needed to go to our room.
Stayed 2 nights in Feb 2025

6/10 Okay

Verified traveller

Travelled with family

Disappointed

Elevator was out if order we were on the 5th floor, while using the stairs is no big deal however, It smelled like an animal died in the stairwell.
Stayed 3 nights in Feb 2025

4/10 Poor

Margery

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The elevator didn't work and we were on the 3 rd floor. The shower handle came off in my husband's hand and the hot tub jets never came on. They did give me extra points but I had to ask for them. This no way lives up to a Hilton standard.
Stayed 1 night in Feb 2025

2/10 Terrible

Mark, Roanoke

Stayed 1 night in Feb 2025

6/10 Okay

Hallie

Travelled with family
Our power went out so we needed somewhere to go for a night. The elevators were down and no one bothered to tell us until we got there. We had to walk up stairs with our young child and all of our luggage. Apparently there is only one set of stairs and you have to go outside to use them. They only offer room service in the evening which I wish was more clear. Their faucet in the bath was loose and leaked. The keys stopped working almost immediately after receiving them and when I went to get them fixed at the front desk the person in front of me had a much nicer checkin experience than my own. The woman who checked us in was abrupt and not friendly.
Stayed 1 night in Feb 2025