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Wai Ora Lakeside Spa Resort

4.0 star property

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Photo gallery for Wai Ora Lakeside Spa Resort

2 outdoor pools, open 8 AM to 9:00 PM, pool umbrellas, pool loungers
Lobby
Property grounds
Front of property – evening/night
Superior Suite | Living area | 40-inch LCD TV with cable channels, LED TV

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • Spa
  • Breakfast available
  • Air conditioning

Explore the area

View in a map
77 Robinson Avenue, Holden's Bay, Rotorua, 3042
  • Redwoods Whakarewarewa Forest
    ‪8 min drive‬
  • Polynesian Spa
    ‪10 min drive‬
  • Skyline Rotorua
    ‪16 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪3 min drive‬

Room options

View all photos for Panoramic Studio Suite, 1 King Bed, Lake View

40-inch LCD TV with cable channels, LED TV

Panoramic Studio Suite, 1 King Bed, Lake View

  • 49 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Studio

View from room

Deluxe Studio

7.8 out of 10
Good
(27 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Suite

1 bedroom, premium bedding, in-room safe, desk

Superior Suite

7.6 out of 10
Good
(5 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Deluxe Studio

  • Sleeps 2

View all photos for Suite with Lake View

Living area | 40-inch LCD TV with cable channels, LED TV

Suite with Lake View

  • Sleeps 3

Superior Suite

  • Sleeps 2

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About this property

Wai Ora Lakeside Spa Resort

Beach hotel with 2 outdoor pools
Guests of this beach hotel will appreciate convenient on-site amenities such as massage/treatment rooms or a children's pool.
Wai Ora Lakeside Spa Resort offers 30 air-conditioned accommodations with a safe and complimentary bathrobes. Rooms open to balconies or patios. This accommodation offers separate dining areas. Beds feature premium bedding. 40-inch LCD televisions come with premium cable channels. Bathrooms include slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

2 outdoor swimming pools and 2 hot tubs are on site. In addition to a seasonal outdoor pool, other recreational amenities include a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Wai Ora Day Spa has 4 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open selected days.
Our customers tell us they can't get enough of Wai Ora Lakeside Spa Resort's great location. During your stay, you're just a quick walk from Lake Rotorua. Free WiFi in public areas, free self-parking and a free area shuttle are available.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool or soak in the 2 hot tubs
  • Indulge with aromatherapy, massages or body treatments at Wai Ora Day Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the clean guestrooms and the location
  • 10 minutes by car from Polynesian Spa and 15 minutes from Skyline Rotorua
  • Free local-area shuttle service
Wai Ora Lakeside Spa Resort offers its guests a full-service spa, 2 outdoor swimming pools, and 2 hot tubs along with a seasonal outdoor pool and a children's pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and a meeting room are available. Spa services, a terrace, and multilingual staff are also featured at the business-friendly Wai Ora Lakeside Spa Resort. A free area shuttle within 8 kilometres is available. Self parking is free.

This 4-star Rotorua hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:00 AM to 10:00 AM.
Wai Ora Lakeside Spa Resort has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 8 kilometres
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:00 AM for a fee: NZD 25 for adults and NZD 25 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Children's pool
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free area shuttle
  • In-room refrigerator
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2007
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with premium digital channels

Food and drink

  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in fee: NZD 50.00
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: NZD 50.00

Special check-in instructions

The property charges 2.5 per cent for credit card payments
The front desk is open daily from 8:00 AM - 9:00 PM
Front desk staffed during limited hours

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Bar/lounge
  • Restaurant

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 50.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately NZD 25 for adults and from NZD 25 for children
  • Early check-in fee: NZD 50.00 (subject to availability)
  • Late check-out fee: NZD 50.00 (subject to availability)
  • Rollaway bed fee: NZD 60 per night
  • Credit card charges are subject to a surcharge of 2.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 8:00 AM - 9:00 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in January and close in December.
  • Pool access available from 8 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Wai Ora
Wai Ora Lakeside
Wai Ora Lakeside Resort
Wai Ora Lakeside Spa
Wai Ora Lakeside Spa Resort
Wai Ora Lakeside Spa Resort Rotorua
Wai Ora Lakeside Spa Rotorua
Wai Ora Resort
Wai Ora Spa
Wai Ora Spa Resort
Wai Ora Lakeside Hotel
Wai Ora Lakeside Resort
Wai Ora Lakeside Spa Rotorua
Wai Ora Lakeside Spa Resort Hotel
Wai Ora Lakeside Spa Resort Rotorua
Wai Ora Lakeside Spa Resort Hotel Rotorua

Wai Ora Lakeside Spa Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 250 out of 587 reviews
Rating 8 - Good. 199 out of 587 reviews
Rating 6 - Okay. 83 out of 587 reviews
Rating 4 - Poor. 36 out of 587 reviews
Rating 2 - Terrible. 19 out of 587 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Rafael

Stayed 1 night in May 2025

8/10 Good

Tryphena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Communication was a bit tricky over the phone, but the staff sorted out the issues that arose quickly and without to much fuss. The units were pretty compact, but clean and tidy. We had a heat pump, but turned it off while we slept, so recommend adding a couple of extra blankets to the room. Handy having a restaurent onsite, dinner was lovely.
Stayed 1 night in May 2025

10/10 Excellent

Dusti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service. Convenient location. Beautiful views.
Stayed 1 night in May 2025

10/10 Excellent

Wellington, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel next to the lake.
Stayed 1 night in Apr 2025

8/10 Good

Vicki

Travelled with partner
Liked: Cleanliness, staff & service
Long way out of the town,
Stayed 2 nights in Apr 2025

6/10 Okay

Michelle

Travelled with partner
Liked: Cleanliness, amenities
A quiet location out of town on the lake, with free parking. The young staff seemed a bit anxious, warned me about the trout flies that can be about(not a problem for Aussies). The room was clean but a strange layout, beware that the toilet is directly opposite the door. The restaurant was expensive with a limited menu, meat was overcooked. We had terrible weather, this would be better in summer. The pillows were very hard, the mattress ok.
Stayed 1 night in Apr 2025

6/10 Okay

Rukileigh

Travelled with partner
Lovely stay just the parking a bit of walk if it rains and the lift doesn’t work so carting heavy bags up the stairs is inconvenient
Stayed 2 nights in Apr 2025

6/10 Okay

Glen

Travelled with partner
Liked: Staff & service
Convenient, quiet location. Staff was excellent in all respects. Property seemed a little “tired” and dated in its room decor and presentation.
Stayed 1 night in Apr 2025

10/10 Excellent

Suzie

Stayed 1 night in Mar 2025

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Carmen

Travelled with partner
Liked: Staff & service
The resort is in a great location near the water and walkable to a McDonalds. The restaurant is quite pricey. We ordered pizza and ate in the pub area which was empty. Our room was absolutely filthy, with dead bugs on the night stand and smears on the ceilings and walls. The glass shelving hadn't been cleaned in ages. The bathroom was dank and smelled of mould. We requested a room changed and the lovely lady at the front desk was very accommodating. Our second room was much better, cleaner and the bathroom didn't smell. The pool and hot tub area were nice, however the hot tub had a nasty ring of gunk and slime. It's definitely due for a clean. We didn't get to try the spa as it was fully booked. We used the laundry facilities which was a nice bonus.
Stayed 2 nights in Mar 2025

8/10 Good

anne-marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted with an upgrade to a larger room It was very nice.
Stayed 2 nights in Mar 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Elizabeth

Liked: Staff & service
Unfortunately this has to be the most disappointing stay we've had anywhere. Our check in went fine and we were told about the trout fly that seems to be hanging around. However when we opened our room door we were overcome with the smell of bug treatment (clearly to manage the trout fly issues). We opened up our windows and door to try and air out the room but the smell was so overpowering we both had headaches within a few minutes. We checked out and found accommodation elsewhere, there was no way we could sleep in a room with the overpowering smell of chemicals. I hope this changes for Wai Ora soon otherwise I would not recommend anyone stay here.
Stayed 1 night in Mar 2025

6/10 Okay

Ajay

Stayed 1 night in Mar 2025

6/10 Okay

Penelope

Liked: Cleanliness, property conditions & facilities
Was quiet and secure. Seemed short staffed during our stay. Our cocktail took at least 20 minutes to arrive. On checking out computers wouldn’t cooperate and had to work out manually what dinner and drinks were to be charged. Overall stay was good but maybe more staff tequired
Stayed 1 night in Feb 2025

6/10 Okay

LAURA, Wofford Heights

Room was average but comfortable. Shower grout was moldy but otherwise clean. Restaurant had good food bit second day it was not hot enough. Pretty views.
Stayed 4 nights in Feb 2025

8/10 Good

charlene

Liked: Cleanliness, staff & service, property conditions & facilities
This was nice place on Lake Rotorua, convenient to sites. There is a bug problem at sunset. Nice park at the end of the rosd with trails along the lake.
Stayed 1 night in Feb 2025

10/10 Excellent

Willem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true gem
Stayed 1 night in Feb 2025

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location and great staff. Restaurant and bar with great food.
Stayed 1 night in Feb 2025

4/10 Poor

Virginia

Disliked: Staff & service, property conditions & facilities
Our room became invaded by trout flies in the evening. The manager called us “naughty” guests” for opening our windows which we shouldn’t have done but the sign about trout flies was small and not brought to our attention. The manager gave us a vacuum to deal with fly situation. Not great people skills!!
Stayed 2 nights in Feb 2025

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Wai Ora Lakeside Spa Resort had some great highlights. The lakeside location is wonderful, allowing you to hear and enjoy the water with easy access from the hotel. The staff were fantastic and very helpful throughout our stay. While the overall atmosphere was quieter and more laid-back than we expected, it was still a peaceful getaway. It might not have had all the amenities we anticipated, but the serene environment and the friendly staff made it a nice experience overall.

10/10 Excellent

David

Travelled with partner
Liked: Staff & service, property conditions & facilities
Beautiful lake view and nice room. I didn’t use the spa.
Stayed 2 nights in Feb 2025

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Out of town

The pool was out of action disappointingly and the bar shut quite early. We would have stayed in town had we realised we weren’t within walking distance of amenities. However staff were really nice and the rooms were lovely. I have left a dress in the wardrobe and can’t seem to get an answer to my emails.
Stayed 2 nights in Feb 2025