My stay at the Park Pointe Hotel in South San Francisco was deeply unpleasant and warrants a 1/5 star rating. The property is in a shocking state of severe disrepair, both inside and out.
Cleanliness and Maintenance are Non-Existent: The hotel's physical condition is abysmal. The interior hallways were dirty and poorly lit at night, and our room's centerpiece was a filthy, sticky carpet and a noticeably stained individual chair. Exterior maintenance was equally neglected: the lawn was overgrown, shrubs were untrimmed, and common amenities like the soda and ice machines were broken or leaking. We observed numerous dusty windows, and disturbingly, several rooms with open blinds revealed visible trash that was left for our entire visit.
Total Failure of Customer Service: We were initially provided only one large, one medium, and one small towel for two people. My attempts to request additional towels and pillows were met with silence; I called the front desk twice on two separate days with no answer. When I walked to the desk, I found it unstaffed, with a sign indicating a break—leaving me unable to get basic supplies or request the required room cleaning. It is impossible to request service when staff do not pick up the phone.
While the water was hot and parking was free, these minimal positives cannot salvage a stay defined by filth and non-existent basic customer service. Do yourself a favor and book a hotel somewhere else.