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InterContinental Costa Rica at Multiplaza Mall by IHG

5.0 star property

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Interior
Property video
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
In Front Of Multiplaza Shopping Center, Escazu San Jose 11856-1000, San Rafael, 1000
  • Place, Multiplaza Mall Escazu
    ‪2 min walk‬
  • Place, Hospital Cima San José
    ‪17 min walk‬
  • Place, Avenida Escazú Shopping Center
    ‪2 min drive‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪20 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Club lounge access

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Premium Room, 1 King Bed, Club lounge access

  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Premium Room

  • 39 sq m
  • Mountain view
  • Sleeps 1
  • 1 Single Bed

View all photos for Classic Room

Room amenity

Classic Room

8.0 out of 10
Very good
(2 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 1
  • 1 Single Bed

View all photos for Classic Room, 1 King Bed, Pool View

Room amenity

Classic Room, 1 King Bed, Pool View

9.0 out of 10
Wonderful
(6 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Room amenity

Classic Room, 1 King Bed

8.0 out of 10
Very good
(9 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Classic Room, 2 Double Beds

7.2 out of 10
Good
(7 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 2 Double Beds, Pool View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Classic Room, 2 Double Beds, Pool View

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Club lounge access

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Premium Room, 1 King Bed, Club lounge access

9.4 out of 10
Exceptional
(6 reviews)
  • 39 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Club lounge access (Top Floor)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Premium Room, 1 King Bed, Club lounge access (Top Floor)

8.0 out of 10
Very good
(1 review)
  • 39 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Balcony (Club Lounge Access)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Premium Room, 1 King Bed, Balcony (Club Lounge Access)

  • 39 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Club lounge access (Pool View)

Room amenity

Premium Room, 1 King Bed, Club lounge access (Pool View)

8.0 out of 10
Very good
(2 reviews)
  • 39 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Club lounge access (Top Floor)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Club lounge access (Top Floor)

  • 78 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 Single Bed

View all photos for Suite, 1 Bedroom, Club lounge access (Pool View)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Club lounge access (Pool View)

  • 78 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 Single Bed

View all photos for Premium Room, 2 Double Beds, Club lounge access

Room amenity

Premium Room, 2 Double Beds, Club lounge access

  • 39 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Club lounge access

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Club lounge access

  • 78 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 Single Bed

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About this property

InterContinental Costa Rica at Multiplaza Mall by IHG

Luxury hotel connected to a shopping centre in San Rafael with 4 restaurants
Along with 4 restaurants, this smoke-free hotel has 3 outdoor pools and a full-service spa. WiFi in public areas is free. Additionally, a health club, a bar/lounge and a poolside bar are on-site. Housekeeping is available on request.
InterContinental Costa Rica at Multiplaza Mall by IHG offers 372 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 49-inch LED televisions come with premium cable channels. Guests can make use of the in-room espresso makers and minibars. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This San Rafael hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, Access to hot tub and a sauna.

Guests aged under 18 years old are not allowed in the health club or fitness facility.

The on-site spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, Swedish massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 14 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at InterContinental Costa Rica at Multiplaza Mall by IHG. During your stay, you'll be connected to a shopping centre and just a quick walk from Multiplaza Mall Escazu. You'll find features such as free WiFi in public areas, plus 3 outdoor pools and 4 restaurants.
  • Free WiFi
  • Enjoy Italian cuisine with garden views at Pimento, one of the property's 4 restaurants
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Treat yourself to facials, manicures and pedicures or deep-tissue massages at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 5-minute walk from Multiplaza Mall Escazu and a 2-minute drive from Hospital Cima San José
InterContinental Costa Rica at Multiplaza Mall by IHG offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and Access to hot tub. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 21 meeting rooms. Event space at this hotel measures 31215 square feet (2900 square metres) and includes a conference centre. A children's pool, a sauna, and a terrace are also featured at the luxury InterContinental Costa Rica at Multiplaza Mall by IHG. For a fee, parking is available.

This 5-star San Rafael hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:30 AM.
Pimento – Overlooking the pool and garden, this theme restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.
Factory – Overlooking the pool and garden, this steakhouse serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
Nau Sushi Lounge – This restaurant specialises in sushi and serves lunch and dinner. Open daily.
The Market – Overlooking the pool and garden, this bistro specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
Zambra – On-site lobby lounge. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered parking on site (CRC 8,630 per day)
  • Secured, uncovered valet parking on site (CRC 7,800 per day)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: CRC 16,500 for adults and CRC 8,250 for children
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Factory
  • Nau Sushi Lounge
  • Pimento
  • The Market
  • Zambra

Things to do

  • 3 outdoor pools
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Sauna
  • Shopping centre
  • Steam room
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 21 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (31,215 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 2 buildings
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1994
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch LED TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Champagne service
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CRC 16500 for adults and from CRC 8250 for children
  • Covered self-parking fee: CRC 8630.00 per day
  • Valet parking fee: CRC 7800 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Intercontinental Hotel Escazu
Real InterContinental Costa Rica Multiplaza Mall Hotel Escazu
Real InterContinental Costa Rica Multiplaza Mall Hotel
Real InterContinental Costa Rica Multiplaza Mall Escazu
Real InterContinental Costa Rica Multiplaza Mall
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Escazu

InterContinental Costa Rica at Multiplaza Mall by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 430 out of 734 reviews
Rating 8 - Good. 163 out of 734 reviews
Rating 6 - Okay. 69 out of 734 reviews
Rating 4 - Poor. 29 out of 734 reviews
Rating 2 - Terrible. 43 out of 734 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

J A

Stayed 5 nights in Oct 2025

6/10 Okay

Norka

Travelled with group
Liked: Cleanliness, staff & service
I had two rooms, the first one in the 5th floor did not get enough hot water, the second in the main tower, 4th floor had a leak in the front door, near the air conditioning , I think. By then , I just dealt with it. The condition of the lobby is bad. The staff is very nice tough and very pleasant
Woke up to a small pond in the front door on my way to the bathroom
Stayed 5 nights in Oct 2025

10/10 Excellent

J A

Stayed 4 nights in Oct 2025

8/10 Good

Karla

Stayed 2 nights in Oct 2025

10/10 Excellent

Paola

Stayed 2 nights in Oct 2025

10/10 Excellent

Deborah, New Berlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here many times and have always been very happy!
Stayed 2 nights in Sep 2025

6/10 Okay

Brian

Business traveller
Liked: Cleanliness, room comfort

Good Hotel, attention to service needs work

The hotel itself is nice with the normal amenities one would expect from an Intercontinental Hotel. Unfortunately my experience included a room that had a leak in the ceiling. We are not talking about a drip, drip leak--we are talking full blown waterfall. I had to deal with that 3 times with multiple towels and ZERO response from the hotel. At check out, they offered to compensate a meal, but that never happened and really wasn't the issue. they should have just come and fixed the problem when it was reported. In addition to that, while the cost of Costa Rica is generally high, the excessive costs of food and drink at this hotel were way higher than expected--but the quality was very good.
Stayed 5 nights in Sep 2025

6/10 Okay

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

4/10 Poor

Charles

Stayed 2 nights in Sep 2025

4/10 Poor

Charles

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Not used.
Stayed 2 nights in Sep 2025

10/10 Excellent

steven

Stayed 1 night in Sep 2025

2/10 Terrible

Benjamin

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
El personal del front desk es muy incompetente, la limpieza de la habitación muy mala, en mi opinión costo beneficio no funciona,
Stayed 5 nights in Sep 2025

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was clean and well decorated. The staff were excellent and the bar was well stocked and the service was excellent. My only observation, is that for a property that large, it should have a small club vive place, nothing over the top. I didn't see a game room, like pool tables etc. if you have it, then I didn't see it.
Stayed 3 nights in Aug 2025

10/10 Excellent

Adam, paducah

Stayed 1 night in Aug 2025

10/10 Excellent

Gustavo

Stayed 1 night in Aug 2025

8/10 Good

Liana

Stayed 4 nights in Aug 2025

10/10 Excellent

Jean

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Asante

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Intercontinental IHG

Place is well maintained, friendly and easy to navigate. Front desk staff helpfulness was variable. Some went out of their way to unsure we were well instructed, others in the evening tended to be less invested in customer service. Overall, a nice experience.
Stayed 5 nights in Jul 2025

2/10 Terrible

Jill, Charlotte

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They would not allow my driver to come in to the property, which was a big inconvenience. There’s no 24 hour room service. There’s nothing special about this property. It’s better to stay off of this property and go to an actual hotel. It’ll be a lot cheaper there cleanliness is exactly what I gave them. One star we told the housekeeping and the front desk manager That there was stains and rips on the sheer curtains, never replaced it. The glass sliding door never worked and our room was right up against the pool, which people could easily open up that glass line door. I will never ever stay in this hotel again for the price that they charge. Save your money or stay at another hotel
Stayed 2 nights in Jul 2025

6/10 Okay

Sylvia, New York

Business traveller
Liked: Amenities
Disliked: Staff & service
Overpriced for service
Stayed 5 nights in Jul 2025

8/10 Good

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good , the staff was very nice the hotel can use a bit of upgrade, definitely would stay there again
Stayed 4 nights in May 2025

8/10 Good

Amaury

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I rent a pool view room with the window so dirty I coudnt see the pool, also the lockbox wasnt working and the coffee mashine was leaking, we inform the staff about it but they didnt do anything about it. Other than that everything was perfect
Stayed 3 nights in Jun 2025

10/10 Excellent

Carmen M.

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place and good services
Stayed 5 nights in May 2025

10/10 Excellent

Tanya

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing. I was celebrating my birthday and they added some special touches that made my trip even more enjoyable. The property is beautiful and in a great location.
Stayed 4 nights in Jul 2025

6/10 Okay

Chalantay

Too concerned with trying to sale room upgrades than satisfying the customer.
Stayed 3 nights in Jun 2025

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