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SureStay Hotel by Best Western Santa Cruz

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Santa Cruz

Desk, blackout curtains, iron/ironing board, free cots/infant beds
Lobby
Exterior
Outdoor pool, open 9 AM to 9:00 PM, pool umbrellas
Lobby

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
516 Water St, Santa Cruz, CA, 95060
  • Place, Ocean Street
    ‪2 min walk‬
  • Place, Pacific Avenue
    ‪10 min walk‬
  • Place, Santa Cruz Beach Boardwalk
    ‪3 min drive‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪42 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

1 King Bed, Non-Smoking, Work Desk, Microwave and Refrigerator

  • Sleeps 2

1 Queen, Mobility Accessible, Roll In Shower,

  • Sleeps 2

2 Queen Beds, Non-Smoking, Work Desk, Microwave and Refrigerator

  • Sleeps 4

Accessible 2 Double Mobility Accessible Roll In Shower

  • Sleeps 4

Ground Floor King Room

  • Sleeps 2

Ground Floor 2 Queen Room

  • Sleeps 4

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About this property

SureStay Hotel by Best Western Santa Cruz

Hotel with free breakfast, near Santa Cruz Beach Boardwalk
An outdoor pool, a seasonal outdoor pool and a 24-hour front desk are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, express check-out, a TV in a common area and a vending machine are on-site. Change of towels is available on request
SureStay Hotel by Best Western Santa Cruz offers 50 accommodations with coffee/tea makers and a hairdryer. 40-inch LCD televisions come with premium satellite channels.

This Santa Cruz hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at SureStay Hotel by Best Western Santa Cruz. During your stay, you're just a quick walk from Ocean Street. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the outdoor pool
  • Amenities include a vending machine and TV in a common area
  • Just a 4-minute drive from Santa Cruz Beach Boardwalk and 6 minutes from Monterey Bay
Free breakfast is served daily. Public spaces have free WiFi. An outdoor pool, a vending machine, and express check-out are also featured at the business-friendly SureStay Hotel by Best Western Santa Cruz. Free self parking is available.

This Santa Cruz hotel is smoke free.

Guests are served a free continental breakfast daily from 7:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • At least 80% lighting from LEDs
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests who have not received COVID-19 vaccination
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in March and close in October.
  • Pool access available from 9 AM to 9:00 PM
  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Ramada Limited Hotel Santa Cruz
Ramada Limited Santa Cruz
Ramada Santa Cruz
Santa Cruz Ramada
Ramada Limited Santa Cruz Water Street Hotel Santa Cruz
Ramada Limited Santa Cruz Hotel
Ramada Limited Santa Cruz
Surestay By Best Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel
SureStay Hotel by Best Western Santa Cruz Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel Santa Cruz

SureStay Hotel by Best Western Santa Cruz Reviews

Reviews

6.6
Rating 10 - Excellent. 220 out of 1000 reviews
Rating 8 - Good. 243 out of 1000 reviews
Rating 6 - Okay. 220 out of 1000 reviews
Rating 4 - Poor. 165 out of 1000 reviews
Rating 2 - Terrible. 152 out of 1000 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Tanya

Liked: Cleanliness
The room looked clean when I entered and smelled like bleach. However, when I walked on the floor with bare feet my feet got so dirty! Also, at 11:00 am the next morning as I'm preparing to leave, the maid staff knocked on my door to tell me it was check out time and they needed to clean the room! Then as we were walking out, he walked right in before we could lock the door! This has never happened to me at an establishment. It was highly unprofessional and completely rude.
Stayed 1 night in Sep 2025

6/10 Okay

Jennifer

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Parking was not ideal, other guesses were double parked and it didn’t allow enough space for our truck to fit
Stayed 1 night in Oct 2025

4/10 Poor

Piero

Liked: Staff & service

Clean

I found some hair in the toilet and was not really clean
Stayed 1 night in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, very knowledgeable and friendly. Grounds were very well taken care of. You couldn’t get a better place for the price anywhere in Santa Cruz
Stayed 2 nights in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely well kept and walkable spot that deserves the best recommendation from me
Stayed 2 nights in Sep 2025

8/10 Good

Rodrigo Jr, Bell Gardens

Stayed 1 night in Sep 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 4 nights in Sep 2025

2/10 Terrible

RANDY

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
We checked out the same day, we didn’t stay ! Toilet was clogged, cigarette burns on the seat. On the furniture floor was dirty. No screen on the window, ask for different room same thing but worse smelled, cigarette burns on the bathroom sink and seat. cigarettes, homeless outside and cleaning people just standing outside talking to the homeless . Nice person at the front desk, we left at less 20 minutes. Didn’t stay one night !
Stayed 3 nights in Sep 2025

10/10 Excellent

Martin

Stayed 1 night in Sep 2025

4/10 Poor

Dale

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

unhappy

bathroom door would not open completely because it hit the toilet. Had to slide around door to close. Bed was very hard and uncomfortable. No threshold and raised lip between bedroom and bathroom floors with gap, tripping hazard. A/c unit half melted on one side. No hot water at 9am on a saturday.
Stayed 1 night in Sep 2025

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so comfortable! The size is perfect! The bed was so comfortable!
Stayed 1 night in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lover Sure Stay Santa Cruz

Definitely very amiable service. Clean and well maintained facilities. Continental breakfast is tasty if spare, but absolutely delicious for the price. Nothing else in Santa Cruz delivers more bang for the buck without any negatives
Stayed 1 night in Sep 2025

10/10 Excellent

IRIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check-in, comfortable room, and everything was simple and easy. Great place for a quick stay!
Stayed 2 nights in Sep 2025

10/10 Excellent

Lorena

Stayed 1 night in Aug 2025

2/10 Terrible

Irina, Rancho Cordova

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty floors,, homeless slept by our car at night, spider webs, breakfast wasn’t refilled when needed, no washcloths,, rude staff
Stayed 2 nights in Aug 2025

10/10 Excellent

Chris

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great value and strong ac, easy parking and breakfast.
Stayed 4 nights in Aug 2025

10/10 Excellent

eroda.

Stayed 1 night in Aug 2025

4/10 Poor

Felipe

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

2/10 Terrible

edwin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Will not be staying here again. Best Western can do better, this property is in bad conditions. For the price I paid, $400, for one night. I expected BW to hold a high standard for this facility. Rooms are dirty, beds very uncomfortable and outsated to say the least. Bathroom was moldy and shower rod was rusty all around. Breakfast was just cereal, waffles and muffins-terrible. Stay away people.
Stayed 1 night in Aug 2025

6/10 Okay

Zachary

Disliked: Property conditions & facilities
Light cover in room was cracked and failing off. Bed frame was bent and the bed was barely functional. Limited parking, limited items for continental breakfast. Limited help from staff as not at front desk.
Stayed 2 nights in Aug 2025

4/10 Poor

Guadalupe

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You get the very basics. No real amenities besides the pool. Overpriced for what you get in my opinion.
Stayed 1 night in Aug 2025

6/10 Okay

Gonzalo

Travelled with partner
Disliked: Staff & service
Rooms were a decent size and clean, and the front desk staff was friendly. Parking was also convenient. But the breakfast was a complete disaster. For the price you pay per night, all they offer is bread, yogurt, and cereal — nothing else. To make matters worse, at 9:30 a.m. sharp the cleaning crew stormed in and started taking everything away while people were still sitting and eating. They had zero respect for guests. One of them even dumped a trash bag on the chair where I was sitting, while I had just stood up for more cereal. That’s not only rude — it’s disgusting and unacceptable in a hotel that carries the Best Western name. Because of this, I can’t rate higher than 3 stars
Stayed 1 night in Aug 2025

6/10 Okay

Aaron

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy in chargre, remove the breakfast food 20 minutes time was up. Told others guest beside me that they couldn't get anything more food. Had a staff member pickup the food.
Stayed 1 night in Jul 2025