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Santa Susanna Resort Affiliated by FERGUS

3.0 star property

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Photo gallery for Santa Susanna Resort Affiliated by FERGUS

Front of property
Exterior
In-room safe, desk, WiFi
In-room safe, desk, WiFi
Terrace/patio

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
  • Restaurant
  • Bar

Explore the area

View in a map
Crta. Nacional 2, Km 680, Tordera, Santa Susanna, 08398
  • Place, Les Caletes Beach
    ‪11 min walk‬
  • Place, Levante Beach
    ‪17 min walk‬
  • Place, Pineda de Mar Beach
    ‪4 min drive‬
  • Airport, Girona (GRO-Costa Brava)
    ‪30 min drive‬

Room options

View all photos for Standard Double Room

In-room safe, desk, WiFi

Standard Double Room

  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room, Pool View

In-room safe, desk, WiFi

Standard Double Room, Pool View

  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Triple Room

In-room safe, desk, WiFi

Standard Triple Room

  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Triple Room, Pool View

In-room safe, desk, WiFi

Standard Triple Room, Pool View

  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Triple Room

In-room safe, desk, WiFi

Standard Triple Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Triple Room, Pool View

In-room safe, desk, WiFi

Standard Triple Room, Pool View

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Quadruple Room

In-room safe, desk, WiFi

Standard Quadruple Room

  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Quadruple Room, Pool View

In-room safe, desk, WiFi

Standard Quadruple Room, Pool View

  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Quadruple Room

In-room safe, desk, WiFi

Standard Quadruple Room

  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Quadruple Room, Pool View

In-room safe, desk, WiFi

Standard Quadruple Room, Pool View

  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Quadruple Room

In-room safe, desk, WiFi

Standard Quadruple Room

  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Quadruple Room, Pool View

In-room safe, desk, WiFi

Standard Quadruple Room, Pool View

  • Sleeps 4
  • 2 Single Beds

Economy Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

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About this property

Santa Susanna Resort Affiliated by FERGUS

Along with a restaurant, this hotel has a nightclub and a bar/lounge. Free buffet breakfast, free self parking and a free beach shuttle are also provided. Other amenities include a poolside bar, a hot tub and WiFi in public areas.
Santa Susanna Resort Affiliated by FERGUS offers 215 accommodations with a safe. Rooms open to balconies. Satellite televisions are provided. Bathrooms include a combined bath/shower unit.

This Santa Susanna hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and fridges can be requested.

A children's pool, a seasonal outdoor pool and a hot tub are on site.
During your stay at Santa Susanna Resort Affiliated by FERGUS, you'll be within walking distance of Les Dunes Beach. You'll find features such as free breakfast, free self-parking and a free beach shuttle.
  • Free buffet breakfast served daily
  • Free self-parking
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • WiFi for a fee
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Amenities include a gift shop, laundry facilities and a lift
  • 14 minutes on foot from Les Dunes Beach and a 4-minute drive from Parc Francesc Macia
  • Free beach shuttle service
Some rates at Santa Susanna Resort Affiliated by FERGUS are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Santa Susanna Resort Affiliated by FERGUS offers its guests a seasonal outdoor pool, a hot tub, and a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. Public spaces have WiFi for a fee.

A nightclub, an arcade/games room, and gift shops/newsstands are also featured at Santa Susanna Resort Affiliated by FERGUS. Free self parking is available.

Guests are served a free buffet breakfast daily from 8 AM to 9:30 AM.
On-site venue – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

All-inclusive details

All-inclusive room rates at Santa Susanna Resort Affiliated by FERGUS are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks and select beverages included

Property amenities

Internet

  • Available in all rooms: WiFi (EUR 10 per night)
  • Available in some public areas: WiFi (EUR 5 per day)

Parking and transport

  • Free beach shuttle
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 8 AM to 9:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Hot tub
  • Nightclub
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Refrigerator on request
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • Lift

Room amenities

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Refrigerator on request

More

  • Desk
  • Phone
  • Safe

Policies

Check-in

Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 0.66 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: EUR 10 per night (rates may vary)
  • Fee for wireless Internet in public areas: EUR 5 per day (rates may vary)
  • An in-room refrigerator is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Santa Susana Resort
Santa Susana Resort Santa Susanna
Santa Susana Resort Hotel
Santa Susana Resort Santa Susanna
Santa Susana Resort All Inclusive
Santa Susana Resort Hotel Santa Susanna

Santa Susanna Resort Affiliated by FERGUS Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 6 out of 16 reviews
Rating 8 - Good. 6 out of 16 reviews
Rating 6 - Okay. 2 out of 16 reviews
Rating 4 - Poor. 1 out of 16 reviews
Rating 2 - Terrible. 1 out of 16 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 7 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff .Lovely facilities inckuding2 good pools. Brilliant free transport to the seafront. Family vibe ... great supermarket next door and a stones throw away from fast food outlets if you have perps that wont get stuck on to the all inclusive. By the way that was very good!
Stayed 4 nights in Apr 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Never again!!!

The best thing about this hotel was the free train ride away from it!! I know it's a 3 star so I didn't expect the Ritz, but it should've been advertised as the slum hotel. It's so out dated and they try and make money out of you by charging you for everything. No hairdryer in the room, no tea and coffee facilities in the room. You have to hire a room fan as there's no air conditioning. Hire the safe, the fridge even the TV remote not that we went on holiday to watch TV but why put on in the room and then not allow you to watch it. The showers leak all over the floor looks like you have a swimming pool for a bathroom and the bed linen had stains on it. One of my friends rooms had dried blood stains on her bed!! The pool is filthy floating bits everywhere and there's more people than sunbeds. Stay clear of the burgers at snack time the toasties are "safe" the main meals consisted of the same foods every night nearly always chicken and pork, salad, fries, veg etc but it was incredibly salty. The breakfast was full english, toast, yoghurts, pastries etc again either salty or sugary. We are out down by the beach a few times. Not only was the food not great but no air conditioning downstairs or very little which meant it was like a big sweat box.... Lovely!! The public toilets also had no locks on the doors. The bar staff and reception were really friendly and helpful when we had a problem. Overall it was a very typically English hotel not for us at all.
Stayed 4 nights in Jul 2018

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities

Great for a cheap break away

Despite some of the reviews it is a great little hotel. It was so clean and the staff were very friendly. It is a little dated and tired looking in areas. The beds weren't very comfortable but the whole place was very clean. The food was very reasonable and there was lots of choice. There were not very big queues for food or drink. The animation team were very good too. We didn't pay very much for the holiday so we were very pleased with it.
Stayed 4 nights in Jun 2017

8/10 Good

Ashley

Liked: Cleanliness, staff & service, room comfort

Amazing value for money

We stayed here for a week in May. The hotel was extremely clean, food was good and had different options every day. They have a food bar at the pool which you get the best toasties from. Pool area was great esp for the kids. Staff were excellent throughout. Felt that inside could be updated a few cracked tiles ect and bedroom linin did look worn but for the price we paid for a week its not enough to put me off coming back. It is a bit out of the way if you want to be in on the action but it's only a 10 minute walk into the centre and the train down is fairly regular. Entertainment team could maybe do with looking at what's on and it would have been nice for the mini disco for last longer as the kids loved it and maybe ditch the bingo? The kids don't want to play bingo they want to dance or play games. Overall though for the price an excellent hotel and the staff are honestly great and work so hard. Will definitely be back.

8/10 Good

Keiron, Birmingham, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel nice food not very good entertainment

Lovely hotel, food was fab, kids entertainment was lacking a little though especially during the day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

colin, dagenham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

colins review

a most enjoyable stay with good service good food and good entertaiment

8/10 Good

Jacqueline

Travelled with family and small children
Liked: Property conditions & facilities
Bel environnement. Beaucoup trop d’assiette mal lavées et le système de jetons pour les verres est contraignant pour les clients et pour le personnel.
Stayed 5 nights in Aug 2022

2/10 Terrible

Séverine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mauvais service client, mauvaise literie

Très déçue, je reserve toujours sur Booking habituellement et j'aurais dû continuer à le faire... Nous avons réservé notre séjour avec le petit déjeuner inclus, on m'a répondu à la réception que mon tour opérateur n'a pas communiqué cette information. J'ai donc montré ma réservation avec l'indication concernant les petits déjeuner inclus au responsable de l'hôtel, qui en plus parle très bien français, mais il en avait rien à faire, celui-ci m'a demandé de contacter hôtel.com. Le service client =0 Ce n'est pas à moi de le faire mais à lui. J'ai donc contacté hotel.com et la personne qui a réceptionné l'appel semblait très fatiguée et n'avait pas du tout envie de m'aider... Et en effet, elle n'a rien fait du tout car nous n'avons eu aucun retour ! Aucune communication n'a été faite auprès de l'hôtel et de moi-même. J'ai payé une prestation avec preuve à l'appuie et tout le monde s'en fiche. Concernant le ménage, la chambre n'était pas très propre à notre arrivés. La literie est catastrophique. En revanche le personnel de ménage est très agréables. Point très positif: les piscines sont top !! Les maîtres nageurs sont vigilants et très professionnels. Emplacement idéal proche des commerces et du centre ville. Je ne reviendrais pas dans cet hôtel mais si vous avez un petit budget pour 2j max ça peut dépanner pas plus si non mal de dos assuré ! 1er soir scandal à la réception, un anglais très énervé car on lui aurait volé des affaires... À mon avis, passez votre chemin !
Stayed 3 nights in Jul 2022

8/10 Good

ANDREY

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

Hôtel correct rapport qualité prix.

Repas variés et bons. Cependant, nous étions à l'étroit dans la chambre car pour un couple, nous avions 1 grand lit (140 cm) et 2 petits lits de 90 cm collés. Il ne nous restait donc pas beaucoup d'espace. Nous avons eu une chambre plus appropriée pour une famille avec 2 enfants.

6/10 Okay

chevalier, 01600

Disliked: Room comfort
séjour agréable pas loin de Barcelone.le défaut pas de produit gel douche+shampoing dans les chambres. beaucoup d'ANGLAIS DANS L HOTEL .en ce qui concerne le bar pas d explications sur les boissons que l'on peut boire exemple pour les cocktails.