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Tokyu Stay Nishi Shinjuku

3.0 star property

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Photo gallery for Tokyu Stay Nishi Shinjuku

Reception
Point of interest
Lounge
Restaurant
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
5-9-8 Nishi-Shinjuku, Tokyo, Tokyo, 160-0023
  • Tokyo Metropolitan Government Building
    ‪6 min walk‬
  • Shinjuku Gyoen National Garden
    ‪2 min drive‬
  • Meiji Jingu Shrine
    ‪4 min drive‬
  • Tokyo (HND-Haneda)
    ‪18 min drive‬

Room options

View all photos for Residential family, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Residential family, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Residential family (Single Use), Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Residential family (Single Use), Non Smoking

  • 34 sq m
  • City view
  • Sleeps 1
  • 2 Large Single Beds

View all photos for Moderate double (Single Use), Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Moderate double (Single Use), Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • 15 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Residential Double (Single Use),Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Residential Double (Single Use),Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 19 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Comfort Double, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Comfort Double, Non Smoking

8.6 out of 10
Excellent
(9 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Corner double (Single Use), Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Corner double (Single Use), Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Moderate double, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Moderate double, Non Smoking

8.0 out of 10
Very good
(6 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Double (Single Use), Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Comfort Double (Single Use), Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 16 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Residential twin, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Residential twin, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Corner double, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Corner double, Non Smoking

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Residential twin (Single Use), Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Residential twin (Single Use), Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • City view
  • Sleeps 1
  • 2 Large Single Beds

View all photos for Residential Double, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Residential Double, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed

Single - Non-Smoking

  • Sleeps 1

Single - Non-Smoking

  • Sleeps 2

Twin - Non-Smoking

  • Sleeps 2

Twin

  • Sleeps 2

Standard Twin - Smoking

  • Sleeps 4

Semi-double - Non-Smoking

  • Sleeps 2

Single - Smoking

  • Sleeps 2

Semi-double - Smoking

  • Sleeps 2

Twin

  • Sleeps 1

Twin

  • Sleeps 1

Twin

  • Sleeps 2

Twin - Smoking

  • Sleeps 2

Single - Smoking

  • Sleeps 1

Twin - Non-Smoking

  • Sleeps 4

View all photos for Newly Renovated In 2024 Corner Double Room Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Newly Renovated In 2024 Corner Double Room Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Newly Renovated In 2024 Moderate Double Room Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Newly Renovated In 2024 Moderate Double Room Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Newly Renovated In 2024 Residential Double Room Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Newly Renovated In 2024 Residential Double Room Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Newly Renovated In 2024 Residential Twin Room Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Newly Renovated In 2024 Residential Twin Room Non Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Newly Renovated In 2024 Comfort Double Room Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Newly Renovated In 2024 Comfort Double Room Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Newly Renovated In 2024 Residential Family Room Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Newly Renovated In 2024 Residential Family Room Non Smoking

  • Sleeps 4
  • 2 Single Sofa Beds and 2 Single Beds

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Lobby

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  • Free WiFi
  • Air conditioning
  • Parking available
  • Bar
4.5 out of 5, Wonderful, (3623)
The price is €135
for 1 room
4 Aug - 5 Aug
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About this property

Tokyu Stay Nishi Shinjuku

Hotel with a 24-hour front desk, a quick walk to Tokyo Metropolitan Government Building
Along with dry cleaning, this hotel has a 24-hour front desk and free newspapers. WiFi in public areas is free. Other amenities include a front desk safe and a vending machine. Housekeeping is available on request.
Tokyu Stay Nishi Shinjuku offers 148 accommodations with washers/dryers and a safe. 40-inch Smart televisions come with digital channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and bidets.

This Tokyo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and free toiletries. Housekeeping is offered on request and an iron/ironing board can be requested.

Our customers tell us they can't get enough of Tokyu Stay Nishi Shinjuku's great location. During your stay, you're just a quick walk from Tokyo Metropolitan Government Building. Enjoy features like free WiFi in public areas, plus breakfast (surcharge) and dry cleaning service.
  • Free WiFi and wired Internet
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include free newspapers in reception, a front desk safe and a vending machine
  • Guests have great things to say about the helpful staff and the location
  • 7 minutes by foot from Tokyo Metropolitan Government Building and a 3-minute drive from Shinjuku Gyoen National Garden
As a guest of Tokyu Stay Nishi Shinjuku, you'll find a vending machine, complimentary newspapers in the lobby, and dry cleaning/laundry services. WiFi and wired Internet are free in public spaces.

Smoking is allowed in designated areas at this 3-star Tokyo hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7 AM to 9:30 AM.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 9:30 AM for a fee: JPY 1,320 per person

Family friendly

  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 10 floors
  • Built in 2010
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 40-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Housekeeping service is provided weekly for stays of 7 nights or more. Additional housekeeping is available on request for a surcharge. Trash collection and towel and nightwear exchange are provided daily on request by placing a sign outside the room.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately JPY 1320 per person
  • Housekeeping fee: JPY 1500; may vary based on length of stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Nishi-Shinjuku Tokyu Stay
Tokyu Stay
Tokyu Stay Hotel
Tokyu Stay Hotel Nishi-Shinjuku
Tokyu Stay Nishi-Shinjuku
Tokyu Stay Nishi-Shinjuku Hotel
Tokyu Stay Nishi Shinjuku

Tokyu Stay Nishi Shinjuku Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 515 out of 1010 reviews
Rating 8 - Good. 362 out of 1010 reviews
Rating 6 - Okay. 87 out of 1010 reviews
Rating 4 - Poor. 27 out of 1010 reviews
Rating 2 - Terrible. 19 out of 1010 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Small rooms but otherwise excellent
Stayed 3 nights in Apr 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two adults two teens stayed in a Quad room (2 singles, teens on bench seating) in Jan 2025 for 4 nights. To make the compact room work with kids sleeping on the benches we pushed the dining table to the foot of the single beds, made it much more spacious. Hotel feels new and immaculately clean. We had our own washer dryer in our bathroom, so convenient! Dryer works fine if don't overload machine (about half full). Hotel is short walk from Nishi Shinjuku Gochome subway station on Oedo Line. We got lost in Shinjuku Station EVERY TIME we were in there so eventually avoided it and used subway to change stations literally anywhere else. Subway is frequent, fast and so convenient. We opted not to get hotel breakfast (limited packaged options that you take back to your room?) and instead ate breakfast at Denny's overlooking Chuo Park every morning - cheap and tasty with heaps of options. Hotel walkable to the park and Metropolitan Government Building. Front desk staff had limited English but very polite. Luggage forwarding to hotels or airport by "Airporter" service booked and paid online (not at front desk) then just leave luggage at front desk. Worked great, picked up at Narita airport. We enjoyed this hotel and convenience of subway station so close and would happily stay here again.

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Tokyu Stay in Nishi-Shinjuku was absolutely amazing. From the rooms to the staff they were the best of the best. The room was clean and fully stocked when we got there and the staff even offered to help us up to our room which we thanked them for but denied. They even helped us out when we mistakenly sent some of our lugage to a different Tokyu Stay just a few miles away. They called the hotel and let them know we would be picking the luggage up as soon as we could. Thank you for the hospitality we hope to visit again.
Stayed 15 nights in Apr 2025

10/10 Excellent

Irmalina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is small but the lay out is well thought out, well equipped and clean. Having washing machine the room is handy and free coffee machine at the lobby is a bonus. The location is great, close metro station and bus stop. A few convenience stores nearby and McDonalds next door. Definitely coming back
Stayed 5 nights in Apr 2025

8/10 Good

Konstantinos

Travelled with family
Liked: Staff & service
A business hotel that was most probably the least clean hotel we used in Japan. Then location has a metro line nearby thst tskes you directly to Sinjuku.
Stayed 8 nights in Mar 2025

10/10 Excellent

Estefani

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for making my stay in Japan one for the books. This hotel is clean. It’s neat. Customer service is so friendly. I highly recommend it. Thank you. The breakfast selection was amazing. Very delicious. The coffee was one of the best coffee. I highly recommend this hotel.
Stayed 6 nights in Mar 2025

8/10 Good

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Daniel

Stayed 11 nights in Mar 2025

8/10 Good

Emma

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Unexpectedly large room for two!

Had an excellent stay at the Tokyu Stay! The room was unexpectedly large and had a washing machine and small kitchenette which came in handy. In a quiet area but easily walkable to nearby stations. Clean towels and tidy up provided daily at no extra charge but room was not cleaned/made up daily as with some other hotels.
Stayed 6 nights in Mar 2025

10/10 Excellent

Andrew

Stayed 5 nights in Mar 2025

10/10 Excellent

Indah Santi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 5 nights and found the room really convenient for long stays. They have microwave, e-stove, washing machine, along with cooking and dining utensils. The hotel is around 6-7minutes walk from Toei Oedo line so even-though not right at Shinjuku, it was still easy to get around, especially when you don’t need to take JR lines that are more expensive. Had a bit of unpleasant misunderstanding with one of the staff at the end after check out, but the other staff were very helpful and polite. I definitely consider to stay here again for my next Tokyo trip.
Stayed 5 nights in Mar 2025

10/10 Excellent

hun ping

Liked: Cleanliness, staff & service
Very convienent location with Mac and curry rice just beside it. The only thing is the room is very small even for an asian guy like me.
Stayed 7 nights in Mar 2025

6/10 Okay

Sanchana

Stayed 7 nights in Mar 2025

2/10 Terrible

Chelsea

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Mar 2025

10/10 Excellent

Zonia

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
It was great. Had a great time with my family there
Stayed 4 nights in Mar 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.
Stayed 1 night in Mar 2025

2/10 Terrible

luis

Stayed 6 nights in Feb 2025

10/10 Excellent

Tia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice little hotel near a park, shrine breakfast places and several subway stops. Its also an easy walk to meiji jingu. The front staff are very helpful. If you are bringing more than two suitcases perhaps book a larger room.
Stayed 3 nights in Mar 2025

8/10 Good

Connie

Stayed 2 nights in Feb 2025

10/10 Excellent

kim, Edmonds

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean place. Loved having a washer and dryer in the room
Stayed 3 nights in Feb 2025

10/10 Excellent

lacey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice staff
Stayed 3 nights in Feb 2025

6/10 Okay

Sakura

Business traveller
Liked: Cleanliness, staff & service
トイレ周りと床が汚く、掃除が徹底していなかったのがとても残念でした
Stayed 6 nights in Feb 2025

10/10 Excellent

Selena, Glendora

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for four nights. The staff were courtesy. They dont speak English as much but they do their best to communicate with you. We brought the breakfast meals and glad we did. It was a good option but after 3 days, it was time to try something else.There are many other eating places around like a 7Eleven and a McDonald's next door. Very convenient and affordable. We would definitely come back here. The rooms are small so pack light. The bed was a little hard for us but overall we survived.There is a fridge, microwave and a washer in your room. All great amenities to have. Thank you!!
Stayed 4 nights in Feb 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, good location

Great hotel. Good size room with good facilities - fridge freezer, microwave, kettle and smart tv. Fine location in Nishi Shinjuku, a quiet area but plenty of restaurants and convenience stores/bigger supermarkets a very short walk away . Metro stations a short walk and 15 minutes walk into Shinjuku.
Stayed 6 nights in Feb 2025

10/10 Excellent

Jerrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at this hotel! The staff was very friendly and helpful. The hotel had great amenities and I enjoyed the breakfast in the morning. The area was also a great location. Easy access to the trains took us everywhere we needed to go. Would recommend to anyone staying in Tokyo.
Stayed 3 nights in Feb 2025