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Skotel Alpine Resort

3.5 star property

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Photo gallery for Skotel Alpine Resort

Enjoy meals and meetings in this airy room with a large round table and comfortable seating.
Sit and take in the breathtaking views of the surrounding mountains from this serene outdoor seating area.
Stroll through the serene garden, surrounded by lush plants and large rocks, with a modern home in the background.
Relax in a spacious bedroom with a large bed, perfect for work or leisure, featuring a window with an outdoor view and a door leading to an adjacent room or balcony.
Experience the warm atmosphere of our reception area, featuring a central desk, local artwork, and a large window.

Popular amenities

  • Gym
  • Bar
  • Hot tub
  • Breakfast available
  • Laundry

Explore the area

Map
Whakapapa Village, SH 48, Nagauruhoe Place Mt Ruapehu, Tongariro National Park, 3951
  • Tongariro National Park Whakapapa Visitor Centre
    ‪2 min walk‬
  • Tongariro National Park
    ‪6 min drive‬
  • Whakapapa Ski Area
    ‪7 min drive‬

Room options

View all photos for Superior Queen Room

1 bedroom, individually decorated, individually furnished, free WiFi

Superior Queen Room

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Ngauruhoe Room

Ngauruhoe Room | 1 bedroom, individually decorated, individually furnished, free WiFi

Ngauruhoe Room

8.6 out of 10
Excellent
(4 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Family Room

Family Room | 1 bedroom, individually decorated, individually furnished, free WiFi

Family Room

9.0 out of 10
Wonderful
(6 reviews)
  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Backpacker Queen En-suite

Backpacker Queen En-suite | 1 bedroom, individually decorated, individually furnished, free WiFi

Backpacker Queen En-suite

8.0 out of 10
Very good
(3 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Backpacker Bunk - Shared Bathroom

Backpacker Bunk - Shared Bathroom | 1 bedroom, individually decorated, individually furnished, free WiFi

Backpacker Bunk - Shared Bathroom

8.4 out of 10
Very good
(5 reviews)
  • 7.5 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Single Bunk Bed

View all photos for Cabin

Cabin | 1 bedroom, individually decorated, individually furnished, free WiFi

Cabin

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • Sleeps 6
  • 1 Double Bed and 2 Single Bunk Beds

View all photos for Queen Room

Queen Room | 1 bedroom, individually decorated, individually furnished, free WiFi

Queen Room

8.0 out of 10
Very good
(2 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Ruapehu Room

1 bedroom, individually decorated, individually furnished, free WiFi

Ruapehu Room

8.4 out of 10
Very good
(8 reviews)
  • 16 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Backpacker Double, Shared Bathroom

Backpacker Double, Shared Bathroom | 1 bedroom, individually decorated, individually furnished, free WiFi

Backpacker Double, Shared Bathroom

8.8 out of 10
Excellent
(8 reviews)
  • 7.5 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Queen Room

Standard Queen Room | 1 bedroom, individually decorated, individually furnished, free WiFi

Standard Queen Room

8.0 out of 10
Very good
(7 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Tongariro Room

Tongariro Room | 1 bedroom, individually decorated, individually furnished, free WiFi

Tongariro Room

8.8 out of 10
Excellent
(3 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Family Backpacker, Shared bathroom

Family Backpacker, Shared bathroom | 1 bedroom, individually decorated, individually furnished, free WiFi

Family Backpacker, Shared bathroom

8.0 out of 10
Very good
(1 review)
  • 7.5 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Single Bunk Bed

View all photos for Cabin

1 bedroom, individually decorated, individually furnished, free WiFi

Cabin

  • Sleeps 6
  • 2 Single Bunk Beds and 1 Queen Bed

View all photos for Tongariro Room

1 bedroom, individually decorated, individually furnished, free WiFi

Tongariro Room

  • Sleeps 3
  • 1 King Bed OR 1 Single Bed

View all photos for Ngauruhoe Room

1 bedroom, individually decorated, individually furnished, free WiFi

Ngauruhoe Room

  • Sleeps 3
  • 1 King Bed OR 1 Single Bed

View all photos for Family Room

1 bedroom, individually decorated, individually furnished, free WiFi

Family Room

  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Backpacker Bunk Room with Shared Bathroom

1 bedroom, individually decorated, individually furnished, free WiFi

Backpacker Bunk Room with Shared Bathroom

  • Sleeps 3
  • 1 Single Bunk Bed and 1 Single Bed

View all photos for Superior Queen Room

1 bedroom, individually decorated, individually furnished, free WiFi

Superior Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Backpacker Queen Room With Ensuite

1 bedroom, individually decorated, individually furnished, free WiFi

Backpacker Queen Room With Ensuite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Ruapehu Room

1 bedroom, individually decorated, individually furnished, free WiFi

Ruapehu Room

  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

View all photos for Backpacker Family Room with Shared Bathroom

1 bedroom, individually decorated, individually furnished, free WiFi

Backpacker Family Room with Shared Bathroom

  • Sleeps 5
  • 2 Single Bunk Beds and 2 Queen Beds

View all photos for Queen Room

1 bedroom, individually decorated, individually furnished, free WiFi

Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Queen Room

1 bedroom, individually decorated, individually furnished, free WiFi

Standard Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Backpacker Double Room With Shared Bathroom

1 bedroom, individually decorated, individually furnished, free WiFi

Backpacker Double Room With Shared Bathroom

  • Sleeps 2
  • 1 Queen Bed

Family Suite

  • Sleeps 8
  • 1 Queen Bed, 2 Double Beds and 2 Single Bunk Beds

King Room

  • Sleeps 2
  • 1 Queen Bed

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About this property

Skotel Alpine Resort

Family-friendly hotel with fitness centre and sauna
This hotel features a restaurant, a fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a sauna and Access to hot tub are on-site.
Skotel Alpine Resort offers 48 accommodations. Each accommodation is individually furnished and decorated. This Tongariro National Park hotel provides complimentary wireless Internet access.
Recreational amenities at the hotel include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Skotel Alpine Resort's great location gets high marks from our customers. During your stay, you're just a quick walk from Tongariro National Park Whakapapa Visitor Centre. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a gift shop, laundry facilities and a terrace
  • On-site recreation includes a gym, a sauna and ski equipment rentals
  • Guests have great things to say about the location and the helpful staff
  • Just a 4-minute walk from Tongariro National Park Whakapapa Visitor Centre and a 5-minute drive from Tongariro National Park
Skotel Alpine Resort offers its guests Access to hot tub, a sauna, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A library, a terrace, and barbecue grills are also featured at the family-friendly Skotel Alpine Resort. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Tongariro National Park hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 9:00 AM.
Skotel Alpine Resort has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: NZD 27 to 30 for adults and NZD 15 to 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Gym
  • Hot tub
  • Library
  • Piano
  • Sauna
  • Ski equipment rentals
  • Ski storage
  • Snow sports gear

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's toys
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Shared microwave
  • Shared refrigerator

Guest services

  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • In a national park
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • No lift
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • 6 buildings
  • Built in 1986
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Towels provided

More

  • Heating
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Friday, Saturday and Sunday:
  • Full-service spa
  • Sauna
  • Hot tub

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 35 per night.
  • Cots (infant beds) are available for NZD 15 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 27 to 30 for adults and NZD 15 to 15 for children
  • Crib (infant bed) fee: NZD 15 per night
  • Rollaway bed fee: NZD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 7:00 AM - 7:00 PM.
Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Skotel Alpine Backpackers
Skotel Alpine Resort Hotel & Backpackers
Skotel Alpine Resort Hotel & Backpackers Whakapapa
Skotel Alpine Resort Whakapapa
Skotel Alpine Resort
Skotel Alpine Whakapapa
Skotel Alpine
Skotel Alpine Hotel Whakapapa Village
Skotel Alpine Resort Tongariro National Park
Skotel Alpine Tongariro National Park
Skotel Alpine Resort Hotel Backpackers
Skotel Alpine Resort Hotel
Skotel Alpine Resort Tongariro National Park
Skotel Alpine Resort Hotel Tongariro National Park

Skotel Alpine Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 301 out of 776 reviews
Rating 8 - Good. 319 out of 776 reviews
Rating 6 - Okay. 113 out of 776 reviews
Rating 4 - Poor. 31 out of 776 reviews
Rating 2 - Terrible. 12 out of 776 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Chris

Stayed 1 night in Apr 2025

10/10 Excellent

Meghan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining staff was incredibly supportive to learn about dietary restrictions.
Stayed 1 night in Apr 2025

10/10 Excellent

Waimirirangi

Liked: Staff & service, property conditions & facilities
Family friendly, beautiful staff
Stayed 1 night in Apr 2025

8/10 Good

Szymon

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Good starting point for trekking to tama lakes. Hotel is a bit outdated and in our room we had a lot of dust.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for exploring the hikes.
Stayed 1 night in Apr 2025

8/10 Good

Brenda, Muskegon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, tiny rooms. Very lucky the have bar and full service restaraunt. Staff very friendly. Balcony room worth it!
Stayed 2 nights in Apr 2025

10/10 Excellent

elisabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved our stay

Great location for hiking. Loved the 70s ski vibe! Very comfortable beds!
Stayed 2 nights in Apr 2025

6/10 Okay

Hannah

Liked: Cleanliness, staff & service
The walls are kind of thin so if you are a light sleeper it might be hard

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic upscale hostel/motel

I cannot say enough good about this place! Wonderful service, comfortable room with private bath/shower, great breakfast buffet (extra), bar, & restaurant (reserve your dining time early). Plenty of free parking. Our room looked out directly at the volcano with a sliding door walk out patio. Also, great location. We had planned to leave a vehicle at each end of the Tongariro Alpine Crossing but they counseled us that there is a 4 hr time limit after which you are likely to get towed, so we bought a round trip shuttle. Good to have the heads up!
Stayed 2 nights in Apr 2025

8/10 Good

Lisa

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Loved the location for walking, it was central. Did not like the noise from the restaurant, we were right beside it and it was not ideal. Kitchen facilities were also appreciated and staff were helpful.
Stayed 2 nights in Mar 2025

8/10 Good

Claire

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

8/10 Good

Scott

Stayed 1 night in Mar 2025

10/10 Excellent

Yao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities. Very nice staffs. Great location for starting hiking in the national park.
Stayed 1 night in Mar 2025

6/10 Okay

Derek

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

A little past it's prime.

Very run down hotel but we kind of knew that when we decided to go there. Everyone there was very friendly and everyone was having a good time. Don't think I would ever stay there again because it was a little below my standards.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jason

Stayed 1 night in Mar 2025

2/10 Terrible

Lara

Travelled with group
Disliked: Staff & service
Never ended up staying at this property as was unable to confirm after hours booking despite multiple attempts to contact Skotel. Wotif attempted to get a refund but the hotel refused. Poor customer service. Very unlikely to ever stay again or recommend. TBH the location is good, but there’s better places to stay in National Park
Stayed 1 night in Mar 2025

10/10 Excellent

Belinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chef, reception staff and owner went out of their way to make our stay exceptional. Generous size ensuite room with fabulous outlook and balcony. Warm and cosy and totally appropriate to prepare for and then recover from the Tongariro crossing (hot tub) and to explore Ruapehu. We'll be back for a week next time.
Stayed 2 nights in Mar 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities
Old but very well maintained, staff hours at the front desk is limited, but they are very helpful even with the daily Niwa weather updates! Restaurant and bar are very good especially the view. If you travel in the high season, make sure to book it early as the park has limited accommodations. Close to hiking tracks and they can even arrange the shuttle to drop off and pick up for the Tongariro Alpine Crossing!

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great location. Good option for food and drinks with a bar/restaurant in the venue. Sauna and gym Included, gym was a bit dilapidated with the weights being welded onto the bars and unchangeable, and with most machines broken. Cleanliness and other amenities not an issue. Well stocked kitchen
Stayed 1 night in Mar 2025

10/10 Excellent

Michiko, Washington

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed here before our hike on Tongariro Crossing. The staff were very polite and the room had the most spectacular view of the mountains. The hotel is a bit tired but clean
Stayed 1 night in Mar 2025

6/10 Okay

Christine

Stayed 1 night in Mar 2025

10/10 Excellent

Cassie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable. Easy check in an out. Staff was very quick and gave recommendations. I like the fact that there was a little sink in the room. Bathrooms were clean. The showers had hot water which was wonderful cuz it gets cold up there at night. My only complaint is you can hear every single noise that the other tenants make from them just walking to babies crying in their room. Our neighbors didn't go to sleep till midnight, I had to knock on their door and tell them to hush.
Stayed 2 nights in Mar 2025

6/10 Okay

Nick

Travelled with partner
Liked: Cleanliness, staff & service
We’ve stay here a couple of times now, this would probably be our least favourite experience. Room was basic but good. Scaffolding outside our room was quite noisy during the night in the wind, and cleaner were vacuuming at 730am in room next door, so no sleep in. Just not the best experience this time.
Stayed 2 nights in Mar 2025

8/10 Good

Lynn

Liked: Property conditions & facilities
Simple accommodations that met my needs. Loved the towel warmer in the bathroom. Thin walls and noisy guests made for sleeping interruptions. Perhaps reinforce quiet hours to guests.
Stayed 2 nights in Mar 2025