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Hotel Bardo

Property class: 5 and above
VIP Access

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Photo gallery for Hotel Bardo

Outdoor pool
Poolside bar
Exterior
Cocktail bar
Deluxe Villa | View from room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
AV LA SELVA ENTRE KOHUNLICH, Tulum, QROO, 77780
  • Place, Hospital de Tulum
    ‪13 min walk‬
  • Place, Dos Aguas Park
    ‪17 min walk‬
  • Place, Holistika Art Walk
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪61 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Villa

Deluxe Villa | View from room

Deluxe Villa

10.0 out of 10
Exceptional
(15 reviews)
  • Garden view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Cabin

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Cabin

  • Garden view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Bardo

A full-service spa, an outdoor pool and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, concierge services and dry cleaning.
Hotel Bardo offers 30 air-conditioned accommodations with private pools and private plunge pools. This accommodation offers separate dining areas. Pillowtop beds feature down duvets and premium bedding. Espresso makers and minibars are provided.

Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Services include deep-tissue massages and hot stone massages. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Hotel Bardo. During your stay, you'll be within walking distance of Hospital de Tulum. You'll find features such as free WiFi in public areas and free self-parking, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Enjoy a meal at the fine-dining restaurant or drinks at the cocktail bar
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with deep-tissue massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • 8 minutes by car from Tulum Mayan Ruins and 13 minutes from Tulum Beach
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hotel Bardo offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A library, a terrace, and multilingual staff are also featured at the luxury Hotel Bardo. Self parking is free.

This 5-star Tulum hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 8:00 AM to 11:00 AM.
Milam – On-site fine-dining restaurant.
Bardo's Bar – On-site cocktail bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:00 AM for a fee: USD 30 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bardo's Bar
  • Milam

Things to do

  • Full-service spa
  • Library
  • Outdoor pool
  • TV in common areas

Conveniences

  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Outdoor entertainment area
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant

More

  • Communal living room
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Private plunge pool

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Laptop workspace
  • Laptop-compatible safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:30 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 50 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 44 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 125 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 30 per person
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 7:30 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger aren't allowed at this property.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Bardo Hotel
Hotel Bardo Tulum
Hotel Bardo Hotel Tulum

Hotel Bardo Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 372 out of 451 reviews
Rating 8 - Good. 47 out of 451 reviews
Rating 6 - Okay. 18 out of 451 reviews
Rating 4 - Poor. 4 out of 451 reviews
Rating 2 - Terrible. 10 out of 451 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Hanzhang

Stayed 2 nights in Jan 2026

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities
The rooms were excellent and spotless. The pool in the villa and main pool were incredible. The path to the villas was breathless and definitely recommend this hotel just know you are not close the breach but rather the town and there is a coffee shop named Aroma Café 5 minutes walking which was amazing.
Stayed 4 nights in Dec 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
generally, the hotel was nice. The staff were fantastic.. when we had an issue in our room with the bathroom it was fixed immediately. As you have several hotels, I would’ve thought you would run a shuttle between the hotels so we can access the other restaurants easily.. we did make our way over to the other restaurant and the food was spectacular. Unfortunately, the hotel is not set up for wet weather. There’s a lot of water in the fitness area and when I turned up in the morning someone was using the area even though the floor was all wet. The Pilates class started late because the instructor had to ask the hotel to come and clean and dry the floor.. I expected the hotel to be making sure this area was dry prior to use of Pilates as it was a general use area for fitness for all guests. However the room was beautiful and staff super friendly.
Stayed 3 nights in Dec 2025

8/10 Good

Frank A, Rye

Liked: Cleanliness, amenities, property conditions & facilities
Different vibe, serene
Stayed 7 nights in Dec 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great, especially the staff and service.
Stayed 5 nights in Dec 2025

10/10 Excellent

Rashell

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I would definitely recommend this property. Everything was great. The staff was always kind and helpful. The facility was always clean and the atmosphere was very relaxing. Our room was always clean when we returned from our activities and smelled so good. We always felt safe and they had staff on duty all night monitoring the facility. The restaurant had the best food we ate on our whole trip. It was absolutely delicious and the waiter was fantastic. There is not one thing I can say negative. This place is top quality.
Stayed 4 nights in Nov 2025

6/10 Okay

Everette

Stayed 2 nights in Oct 2025

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities
Our experience at Hotel Bardo was amazing!! The decor and vibe are so cool, the food was delicious, its quiet and chill. The rooms are fantastic, spacious, gorgeous. I would totally go back! Guadalupe was also amazing, helping us plan our excursions! And our spa treatments were wonderful!!
Stayed 4 nights in Nov 2025

10/10 Excellent

Anderson Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Oct 2025

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very calm very beautiful will stay there again.
Stayed 4 nights in Oct 2025

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Hotel Bardo was absolutely amazing! The property is stunning — every corner feels so serene and beautifully designed. The atmosphere is relaxing and luxurious without feeling pretentious. The staff were beyond accommodating and genuinely friendly, always going above and beyond to make sure I had everything I needed. You can really tell they take pride in what they do. And the food — incredible! Every meal was fresh, flavorful, and beautifully presented. From breakfast to dinner, everything exceeded my expectations. Overall, it was such a memorable experience. I can’t wait to come back — highly recommend Hotel Bardo to anyone looking for the perfect mix of comfort, style, and exceptional service!
Stayed 3 nights in Oct 2025

2/10 Terrible

Padmini

Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed at this hotel and was completely disappointed with the service. From the moment I checked in, the staff seemed uninterested and unhelpful. The front desk took forever to assist me, and when I finally got to my room, it wasn’t even properly cleaned — there were stains on the sheets and a bad smell in the air. When I called downstairs to ask for help, it took over an hour for anyone to respond, and the person who came up acted like it was an inconvenience. On top of that, the amenities advertised online were either broken or unavailable. For the price I paid, I expected at least decent hospitality, but this experience was unacceptable. I would not recommend this hotel to anyone and will never stay here again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Christian

Stayed 2 nights in Oct 2025

10/10 Excellent

Lissette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole stay was exceptional from beginning to the end. I GIVE IT A 10+. THANK YOU!
Stayed 2 nights in Oct 2025

10/10 Excellent

Bryan J

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I loved Hotel Bardo! The private pool was excellent, as well as the surrounding common areas. Would definitely recommend this Hotel.
Stayed 2 nights in Sep 2025

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bardo - jungle get away

Bardo and staff is very well maintained and clean. The staff is very friendly and accommodating for all the needs. The rooms and pool are the highlights and are very relaxing and provide a great opportunity to unplug and relax.
Stayed 4 nights in Sep 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

8/10 Good

Mojan

Liked: Cleanliness, staff & service, property conditions & facilities
Cv
Stayed 4 nights in Aug 2025

10/10 Excellent

Nicole

Stayed 3 nights in Jun 2025

10/10 Excellent

Kelsei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great and room was quiet and peaceful
Stayed 5 nights in Aug 2025

8/10 Good

Sheila M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Nefertiti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great nice clean and relaxing hotel. Staff very kind and catering to me the entire time. I will definitely visit again.
Stayed 4 nights in Jul 2025

8/10 Good

Kala, Irvington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival my bestie and I were greeted and our luggage taken to our villa. Everything was cutesy and nice. Employees were friendly. My other bestie was due to come the next day. About day 3 when all 3 girls were staying in the room, we received a WhatsApp text that we have stained towels and robes with makeup and that it would be a 750 pesos charge. This was alarming because makeup is washable and I’m talking a few spots here and there. I told the concierge Fernando that I was coming to the front desk to rectify the issue. When I was getting ready to go have a chat, I received another text that the linens were washed and the “stains” have been removed. This place is very money hungry and as minorities, we expected more from them. The last day, while my friends and I wee at the airport, I received another text that a robe was missing. So now we are being accused of being thieves. My response was to check with the housekeeper as she took linens, robes and towels the day before(the robes were only used on one day). I did not receive a text back. My deduction from this is that this place is very money hungry. My friends and I were having a great time prior to being accused of “staining robes, towels and linen” the being accused of stealing. All in all, bring your own towels, pillowcases, and robes if you want to stay at this villa.
Stayed 4 nights in Jul 2025

10/10 Excellent

Katherinne hainck

Stayed 3 nights in Jul 2025