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Hotel Bardo

5.0 star property
VIP Access

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Photo gallery for Hotel Bardo

Relax by the serene pool surrounded by lush tropical vegetation and lounge chairs.
Relax with a drink at the bar, surrounded by lush greenery and natural materials.
Relax in comfort with a large bed, bedside tables, and a ceiling fan.
Relax in a cozy space with a pool table at its center, surrounded by stone walls and a wooden ceiling.
Enjoy meals in a cozy dining area with a thatched ceiling, wooden tables, and lush greenery surroundings.

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

Map
AV LA SELVA ENTRE KOHUNLICH, Tulum, QROO, 77780
  • Tulum National Park
    ‪7 min drive‬
  • Tulum Mayan Ruins
    ‪10 min drive‬
  • Playa Paraiso
    ‪12 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪53 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Cabin

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Cabin

  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Villa

Deluxe Villa | View from room

Deluxe Villa

10.0 out of 10
Exceptional
(13 reviews)
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Bardo

Luxury hotel with full-service spa and outdoor pool
A full-service spa, an outdoor pool and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, concierge services and dry cleaning.
Hotel Bardo offers 30 air-conditioned accommodations with private pools and private plunge pools. This accommodation offers separate dining areas. Pillowtop beds feature down duvets and premium bedding. Guests can make use of the in-room espresso makers and minibars. Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a ceiling fan. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Services include deep-tissue massages and hot stone massages. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Hotel Bardo. During your stay, you'll be within walking distance of Hospital de Tulum. You'll find features such as free WiFi in public areas and free self-parking, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Enjoy a meal at the fine-dining restaurant or drinks at the cocktail bar
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • 9 minutes by car from Tulum Mayan Ruins and 12 minutes from Tulum Beach
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hotel Bardo offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A library, a terrace, and multilingual staff are also featured at the luxury Hotel Bardo. Self parking is free.

This 5-star Tulum hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:30 AM to 11:30 AM.
Milam – On-site fine-dining restaurant.
Bardo's Bar – On-site cocktail bar. Open daily.
Room service (during limited hours) is available.

Languages

English, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: USD 33 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bardo's Bar
  • Milam

Things to do

  • Full-service spa
  • Library
  • Outdoor pool
  • TV in common areas

Conveniences

  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Outdoor entertainment area
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant

More

  • Communal living room
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Private plunge pool

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:30 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 20 per accommodation, per night
  • Only dogs are allowed
  • Weight limit: 44 lb per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 33 per person
  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 7:30 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger aren't allowed at this property.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Bardo Hotel
Hotel Bardo Tulum
Hotel Bardo Hotel Tulum

Hotel Bardo Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 333 out of 401 reviews
Rating 8 - Good. 40 out of 401 reviews
Rating 6 - Okay. 15 out of 401 reviews
Rating 4 - Poor. 4 out of 401 reviews
Rating 2 - Terrible. 9 out of 401 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

2/10 Terrible

Squila

Business traveller, Travelled with partner
Liked: Amenities
Disliked: Staff & service
Will never return to this hotel again!!! Staff made us feel really uncomfortable from check in to check out. The day of check in we arrived fairly earlier than our check in time and were NOT allowed to check in early because the rooms “were not ready” according to the host. Then I witness the host let another party check in early then after we noticed then we were offered to check in early. The servers who took orders were little to NO help when ordering anything. Even when we asked for certain items that were on the menu the servers said we could not have it because they simply did not understand. The staff are rude and dismissive it felt like we were a bother to them. If you are a young, African American couple I do NOT recommend coming here because you will not fit the aesthetic. Treated other people way better than we were treated. Customer service 0/10!!!!!!!!!!!!!!!

10/10 Excellent

Talicia

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, i had an amazing time. For me the private villa with pool in the direct sun path was the best part of the trip.
Stayed 3 nights in Apr 2025

10/10 Excellent

Ismael

Stayed 2 nights in Apr 2025

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was totally different than something we've experienced before and we loved it. The pool was amazing and all of the staff were very helpful! We loved our stay!
Stayed 4 nights in Mar 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decor was amazing, quiet, great food, and spiritual activities
Stayed 4 nights in Apr 2025

10/10 Excellent

Lydia-Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a unique experience, love the heated pool and outdoor shower..
Stayed 4 nights in Mar 2025

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is exquisite. It’s lush surroundings and the fact that it’s 18 only make it a quiet and relaxing place to stay. The local neighborhood did get loud some evenings, but I would 10/10 stay here again! The ONLY downside was that they didn’t have a jacuzzi (outside of the spa service). Other than that, the grounds were stunning, the service was exceptional, the food was beautiful and delicious. We didn’t want to leave. Also, the additional services they have are unique. They have a beautiful yoga room, the Tamazcal ceremony was a really interesting test of the mind and soul. They helped us call drivers for various excursions. We loved it and would go back!

10/10 Excellent

Kanika

Liked: Staff & service, property conditions & facilities
The
Stayed 3 nights in Apr 2025

10/10 Excellent

Delia Adryana

Stayed 3 nights in Mar 2025

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty
Stayed 2 nights in Mar 2025

10/10 Excellent

HAYLEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved hotel bardo!! Food and staff were nice
Stayed 2 nights in Mar 2025

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place for couples or single travelers. Staff was amazing, especially Fernando!
Stayed 6 nights in Mar 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellence!

The entire vibe was inviting, relaxing and overall incredible. We were traveling for my husbands 50th birthday and Bardo was really beyond our expectations. The welcome that we got from “Alex” was the most sincere and incredible. We will certainly be returning.
Stayed 3 nights in Mar 2025

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the most incredible birthday experience at this beautiful Mexican retreat hotel! From the moment we arrived, the hosts went above and beyond to make sure my woman and I had the best time. They were so attentive and thoughtful, ensuring we enjoyed every moment of the in-house amenities and activities. The hotel itself is absolutely stunning, and the beauty of the place really made us feel connected with nature – it was the perfect escape. Highly recommend starting the day with the morning activities like meditation and yoga – it was such a peaceful way to begin each day. And if you're a fan of breakfast, don't miss out on their French toast – it's incredible! The hosts were so kind and even gave us amazing recommendations for places to visit in the city. Not only did they treat us like royalty, but their communication was exceptional too. They were always available on WhatsApp, responding instantly at any time of the day or night, even before and after our stay. This place truly made my birthday celebration unforgettable, and I can’t recommend it enough! You want a high-class experience, don’t you?
Stayed 5 nights in Feb 2025

10/10 Excellent

Amanda

Stayed 5 nights in Feb 2025

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to get away and rejuvenate. Staff is amazing, great food, reasonable prices.
Stayed 7 nights in Feb 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel

Fantastic hotel. Would recommend. Well placed away from the main strip which is a 10-15 min walk away. Good food and drink selection, more on the pricy side but you get what you pay for in comparison to pricing in downtown Tulum. The hotel has been well designed, there are leafy parts all around the side of the pool which offer privacy when sunbathing. They also do exercise and yoga classes in the morning and evening. Staff were super helpful with fantastic service.
Stayed 2 nights in Feb 2025

10/10 Excellent

Johanna

What an oasis! The rooms are intimate and perfect for a couples get away…food at both Bardo and Vida(sister restaurant) were really good and we did a couples massage with Abagail Gloria…OMG, they were the best! Alexandro up front helped us out and Martine at Vida was so good! We will definitely be back
Stayed 2 nights in Feb 2025

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Thank you
Stayed 2 nights in Feb 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Birthday trip, I’ll certainly be back
Stayed 3 nights in Feb 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about the stay was enjoyable, the property is beautiful and the staff is great!
Stayed 3 nights in Feb 2025

10/10 Excellent

Clarissa

Stayed 7 nights in Feb 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heated pools would be nice
Stayed 3 nights in Feb 2025

10/10 Excellent

Ana Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel were absolutely amazing! They were so friendly and professional, and they really made us feel at home. The hotel itself is gorgeous - it’s like stepping into a real-life paradise!
Stayed 3 nights in Feb 2025

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Elegance in the Jungle

Hotel Bardo is truly a gem! The landscape design, lush foliage, and inventive pools create an almost magical atmosphere—tranquil, immersive, and beautifully designed. The rooms are luxurious and chic, blending modern comfort with a serene, nature-inspired aesthetic. Many reviews mention that the hotel isn’t close to the beach, and that’s true—it’s about a 15-minute drive to the shoreline and a bit longer to the hotel zone. If your main priority is being on the beach, you may find yourself spending a lot of time in transit and paying for parking and beach club access. However, if you’re looking for a unique, relaxing stay with stunning architecture, incredible pools, and an overall dreamy ambiance, Bardo is absolutely worth it. The staff is warm and attentive, and the hotel offers great classes and activities to enhance the experience. I plan to return to Tulum and would love to stay at Bardo for 1-2 nights before moving to the beach for the remainder of my trip. Also, note that Bardo has a sister property right next door with another pool and restaurant that guests can use—we didn’t realize this at first! Additionally, their other sister property, Milam, might be an even better fit for some travelers, as it offers reciprocal access to classes and a slightly different vibe—definitely worth looking into before booking. Overall, Hotel Bardo is an outstanding choice for those seeking a peaceful, design-forward retreat in Tulum. Highly recommend!
Stayed 3 nights in Jan 2025