See all properties

Hotel Bardo

5.0 star property
VIP Access

Choose dates to view prices

Photo gallery for Hotel Bardo

Outdoor pool
Billiards
Couples’ dining
Cocktail bar
Deluxe Cabin | 1 bedroom, premium bedding, down duvets, pillow-top beds

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

View in a map
AV LA SELVA ENTRE KOHUNLICH, Tulum, QROO, 77780
  • Place, Hospital de Tulum
    ‪13 min walk‬
  • Place, Dos Aguas Park
    ‪17 min walk‬
  • Place, Holistika Art Walk
    ‪5 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪56 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Villa

Deluxe Villa | View from room

Deluxe Villa

10.0 out of 10
Exceptional
(13 reviews)
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Cabin

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Cabin

  • 65 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Snack bar
Hotel Milam, Michelin Key winner
  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.8 out of 5, Exceptional, 173 reviews
The price is €283
includes taxes & fees
25 Nov - 26 Nov
Hotel Milam, Michelin Key winner

About this property

Hotel Bardo

Luxury hotel with full-service spa and outdoor pool
A full-service spa, an outdoor pool and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, concierge services and dry cleaning.
Hotel Bardo offers 30 air-conditioned accommodations with private pools and private plunge pools. This accommodation offers separate dining areas. Pillowtop beds feature down duvets and premium bedding. Guests can make use of the in-room espresso makers and minibars. Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a ceiling fan. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Services include deep-tissue massages and hot stone massages. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Hotel Bardo. During your stay, you'll be within walking distance of Hospital de Tulum. You'll find features such as free WiFi in public areas and free self-parking, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Enjoy a meal at the fine-dining restaurant or drinks at the cocktail bar
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with deep-tissue massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • 9 minutes by car from Tulum Mayan Ruins and 12 minutes from Tulum Beach
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hotel Bardo offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A library, a terrace, and multilingual staff are also featured at the luxury Hotel Bardo. Self parking is free.

This 5-star Tulum hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:30 AM to 11:30 AM.
Milam – On-site fine-dining restaurant.
Bardo's Bar – On-site cocktail bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: USD 33 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bardo's Bar
  • Milam

Things to do

  • Full-service spa
  • Library
  • Outdoor pool
  • TV in common areas

Conveniences

  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Outdoor entertainment area
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant

More

  • Communal living room
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Private plunge pool

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:30 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 20 per accommodation, per night
  • Only dogs are allowed
  • Weight limit: 44 lb per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 33 per person
  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 7:30 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger aren't allowed at this property.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Bardo Hotel
Hotel Bardo Tulum
Hotel Bardo Hotel Tulum

Reviews

Hotel Bardo Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 349 out of 420 reviews
Rating 8 - Good. 42 out of 420 reviews
Rating 6 - Okay. 15 out of 420 reviews
Rating 4 - Poor. 4 out of 420 reviews
Rating 2 - Terrible. 10 out of 420 reviews

Reviews

10/10 Excellent

Nicole

Stayed 3 nights in Jun 2025

10/10 Excellent

Kelsei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great and room was quiet and peaceful
Stayed 5 nights in Aug 2025

8/10 Good

Sheila M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Nefertiti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great nice clean and relaxing hotel. Staff very kind and catering to me the entire time. I will definitely visit again.
Stayed 4 nights in Jul 2025

8/10 Good

Kala, Irvington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival my bestie and I were greeted and our luggage taken to our villa. Everything was cutesy and nice. Employees were friendly. My other bestie was due to come the next day. About day 3 when all 3 girls were staying in the room, we received a WhatsApp text that we have stained towels and robes with makeup and that it would be a 750 pesos charge. This was alarming because makeup is washable and I’m talking a few spots here and there. I told the concierge Fernando that I was coming to the front desk to rectify the issue. When I was getting ready to go have a chat, I received another text that the linens were washed and the “stains” have been removed. This place is very money hungry and as minorities, we expected more from them. The last day, while my friends and I wee at the airport, I received another text that a robe was missing. So now we are being accused of being thieves. My response was to check with the housekeeper as she took linens, robes and towels the day before(the robes were only used on one day). I did not receive a text back. My deduction from this is that this place is very money hungry. My friends and I were having a great time prior to being accused of “staining robes, towels and linen” the being accused of stealing. All in all, bring your own towels, pillowcases, and robes if you want to stay at this villa.
Stayed 4 nights in Jul 2025

10/10 Excellent

Katherinne hainck

Stayed 3 nights in Jul 2025

10/10 Excellent

Acacia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Diane, Raleigh

Stayed 4 nights in Mar 2025

8/10 Good

Nekesha Monique

Very beautiful room and friendly staff! Clean and very unique.
Stayed 3 nights in Jun 2025

8/10 Good

Alejandro

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel has a beautiful and relaxing concept, and the rooms were excellent. However, we felt the food options could be improved, especially since there aren’t many restaurants nearby. Service was an area that fell short. We often had to ask for drinks or food rather than staff checking in proactively. When we first arrived, we were asked to wait at the bar, even though we were the only guests there, and still had to request service rather than being offered a drink. We had a similar experience at the restaurant. During our trip, we stayed at other properties where the level of service was noticeably higher. There’s definitely room for improvement here to match the quality of the setting.
Our Room
Pool Area
Wellness Room
Stayed 1 night in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Experience this hidden gem! Great staff and so clean. If you’re looking for a place to get away from everything this is it!
Stayed 4 nights in May 2025

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Bardo was paradise on earth. We did not want to leave. The staff was amazing. I can’t say enough. Thank you for an amazing trip.
Stayed 5 nights in May 2025

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Bardo exceeded our expectations. Clean, beautiful ambience with excellent service. It’s not beachfront but everything makes up for it.
Stayed 3 nights in Jun 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Daryl

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in May 2025

8/10 Good

Leandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beyond gorgeous and the rooms were the most perfect vibe. The bar drinks were very very delicious but also very pricey. We choose to ate offsite due to the high food prices, which was a bummer as we really wanted to enjoy the property. Our room was located very far down the pathway, right across from the other hotel bar so it was quiet loud with the music and people/staff around. It was diffcult to relax outside the room for this reason which was a bummer as i wanted to read by the pool and couldn't. We also had toliet issues, that caused us to have to use the public bathrooms for the last portion of trip. Overall a gorgeous stay but for the price of the room plus heavy pricing on food/drinks, I don't think I would stay here again. The cost does not counter the benefits on this one. If i did stay again I would deff request a room further away from the bars.
Stayed 1 night in Mar 2025

10/10 Excellent

Itzell

Stayed 3 nights in May 2025

10/10 Excellent

Chase Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Angela l

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bardo is AMAZING! If you’re considering it, do! Why? It’s beautiful; a tranquil oasis with its own vibe! The resort looks exactly like the pictures . my massage with Gloria was relaxing, deep & dreamy. Suggest her & on the beach too. Alex and Fernando are warm and welcoming when they greet you, there to help you every step of the way, incredibly resourceful & funny. They use the whatsup app for easy, fast communication regarding reservations and anything you need. The housekeeping team checks in with you too. As a solo female I felt safe the entire time. On the property, in town, and on the beach. Rent a scooter (not a car) if you want to easily get around. The city center is easily walkable. If I hand known for the beach, centers and other I’d definitely have rented a scooter vs a car/bike. The food is amazing! Drinks too! The tuna tataki, while an app, makes a killer meals and is a flavor bomb. Bardo has 2 sister properties you may visit if you wish. Which I did for yoga (which is included and people who up. So should you! Not to hard, not to light). Their Temazcal Ceremony is authentic, challenging and our spiritual guide/shaman is there to support you every step of the way. I used google maps to maneuver through the city and along the beach. Even if you don’t have reception (I only did when connected to WiFi) it will still show you where you are and where your pins are to make it to where you want to go.
Stayed 4 nights in May 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel. Peaceful and quiet in the jungle. If you are looking for a relaxing holiday with wellness activities this is the one for you. 10/10 recommend.
Stayed 10 nights in Apr 2025

8/10 Good

dayna

Stayed 3 nights in Jan 2025

10/10 Excellent

CHRISTOPHER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was so relaxing and serene. You have to remember it's in the jungle so there are bugs, all my bug bites were worth it! It was very peaceful. The weather was hot and humid so to have a private pool right in front of my room was so relaxing and felt wonderful. The food was outstanding and the hospitality was top notch. I would highly recommend and I will be back. I definitely got a reset and recharge and will return.
Stayed 4 nights in Apr 2025

10/10 Excellent

Oriana

Stayed 4 nights in Apr 2025

2/10 Terrible

Squila

Business traveller, Travelled with partner
Liked: Amenities
Disliked: Staff & service
Will never return to this hotel again!!! Staff made us feel really uncomfortable from check in to check out. The day of check in we arrived fairly earlier than our check in time and were NOT allowed to check in early because the rooms “were not ready” according to the host. Then I witness the host let another party check in early then after we noticed then we were offered to check in early. The servers who took orders were little to NO help when ordering anything. Even when we asked for certain items that were on the menu the servers said we could not have it because they simply did not understand. The staff are rude and dismissive it felt like we were a bother to them. If you are a young, African American couple I do NOT recommend coming here because you will not fit the aesthetic. Treated other people way better than we were treated. Customer service 0/10!!!!!!!!!!!!!!!

10/10 Excellent

Talicia

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, i had an amazing time. For me the private villa with pool in the direct sun path was the best part of the trip.
Stayed 3 nights in Apr 2025