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Hotel Helvetia

2.0 star property

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Photo gallery for Hotel Helvetia

Free daily buffet breakfast
Family Suite | 1 bedroom, in-room safe, blackout curtains, free WiFi
Balcony
Family Suite | Living room | Flat-screen TV
Property entrance

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Housekeeping
  • 24/7 front desk
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Bahnhofstrasse 72, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt–Sunnegga Funicular
    ‪6 min walk‬
  • Place, Zermatt-Furi Gondola
    ‪9 min walk‬
  • Airport, Sion (SIR)

Room options

View all photos for Single Room

Single Room | 1 bedroom, in-room safe, blackout curtains, free WiFi

Single Room

7.6 out of 10
Good
(9 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Economy Twin Room

Economy Twin Room | 1 bedroom, in-room safe, blackout curtains, free WiFi

Economy Twin Room

7.6 out of 10
Good
(14 reviews)
  • 10 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, in-room safe, blackout curtains, free WiFi

Standard Double Room

  • 15 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room

Triple Room | 1 bedroom, in-room safe, blackout curtains, free WiFi

Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • 15 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Family Suite

1 bedroom, in-room safe, blackout curtains, free WiFi

Family Suite

  • 70 sq m
  • 1 bedroom
  • Sleeps 5
  • 5 Single Beds

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About this property

Hotel Helvetia

Ski hotel with free breakfast and 24-hour front desk
After a day on the slopes, return to dine at the restaurant and drink at the bar/lounge. Additional amenities at Hotel Helvetia include ski storage and complimentary wireless Internet access.
Hotel Helvetia offers 14 accommodations with a safe and a hairdryer. Flat-screen televisions come with cable channels.

Bathrooms include baths or showers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hotel Helvetia, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Features include free breakfast and free WiFi in public areas, plus a restaurant.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy Thai cuisine while dining at Restaurant Helvetia
  • Amenities include a front desk safe, convenience store and a gift shop
  • On-site recreation includes ski equipment rentals
  • Within a 10-minute walk of Zermatt–Sunnegga Funicular and Zermatt-Furi Gondola
Hotel Helvetia helps provide the perfect ski holiday with ski storage, skiing lessons and ski equipment rentals. At the end of the day, order après-ski drinks at the hotel's bar.

There's a restaurant on site. Free breakfast is available daily. Public spaces have free WiFi.

This Zermatt hotel is smoke free.

Guests are served a free buffet breakfast daily from 7 AM to 9:00 AM.
Restaurant Helvetia – This restaurant specialises in Thai cuisine and serves breakfast, lunch and dinner. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7 AM to 9:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant Helvetia

Things to do

  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski storage

Family friendly

  • Grocery/convenience store

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In the mountains

Accessibility

  • No lift

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Heating
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 16

Check-out

Check-out before 10:30 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk, key retrieval

Pets

  • Pets and service animals are not allowed at Hotel Helvetia

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive key retrieval information. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.

Property is also known as

Helvetia Zermatt
Hotel Helvetia Zermatt
Hotel Helvetia Hotel
Hotel Helvetia Zermatt
Hotel Helvetia Hotel Zermatt

Reviews

Hotel Helvetia Reviews

7.4

Good

7.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 156 out of 748 reviews
Rating 8 - Good. 297 out of 748 reviews
Rating 6 - Okay. 183 out of 748 reviews
Rating 4 - Poor. 68 out of 748 reviews
Rating 2 - Terrible. 44 out of 748 reviews

Reviews

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was a 5 min walk from the train station. The buffet breakfast was great. Great views from our balc. The stairs up to our room were tight and we struggled with ours suitcases. Otherwise perfect place to stay ony overlooking Zermatt
Stayed 1 night in Jul 2025

6/10 Okay

Beverly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast included was very nice. The attached Italian restaurant was excellent.
Stayed 1 night in Jul 2025

6/10 Okay

Bijaya

Travelled with family
Liked: Cleanliness
I liked the balcony and view of square from there. Problems are it's right next to bust main street, so noise is issue. More that that my problem was the cigarette smoke from the bar downstairs which has outdoor nice seating. This place is in middle of hustle bustle but you have to pay price for it. I liked it. Next time I will choose some quieter place.
Stayed 2 nights in Jun 2025

10/10 Excellent

Braden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

kristy l

Liked: Cleanliness, staff & service, property conditions & facilities
We had a room at the front of the building and it was AMAZING!! Yes, we had to lug a suitcase each up the narrow stairs, but once up there and the view is seen, all is forgiven!! I made my family sleep with the doors open for the fresh air, and so I could hear the music and sounds of town as I drifted off to sleep. Then waking up to the sun rising over the mountains, birds chirping.... It was perfect!! Breakfast was the cherry on top!! Besides the very easy walk from the station, hehe! Definitely recommend this place if you have the physical ability to carry suitcases up stairs :)
Stayed 1 night in Jul 2025

6/10 Okay

Jennifer

Stayed 3 nights in Jul 2025

8/10 Good

OLGA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Tangent

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious unit. Clean. At the center of the town, but might be too loud especially at night when all restaurants around are busy.
Stayed 2 nights in Jun 2025

10/10 Excellent

Maya, Montreal

Stayed 1 night in Jul 2025

6/10 Okay

Susan

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Wifi didnt work. The rooms windows all faced cafes or other smoking areas so a non-smoking room was a joke. The included breakfast was a good choice. We felt like we were in a basement. Also the room cist more than a decent room in Paris. Cant recommend.
Stayed 2 nights in Jun 2025

8/10 Good

monika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

2/10 Terrible

Elizabeth

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This is the most horrible hotel I stayed in my travel history
Stayed 1 night in Jun 2025

8/10 Good

Jeysha

Travelled with family
Liked: Property conditions & facilities
A 8 min de la estación del tren, de McDonald's, restaurantes y supermercados Migro y Coop. Exactamente lo necesario para dormir y bañarase. Justo en la calle principal. No tiene aire, el balcón se comparte con otras habitaciones y hay que dejar las puertas al balcón abiertas para la ventilación. Baño pequeño. Desayuno sencillo pero funcional. No tiene ascensor, es auto check in. Solo estuve 1 noche. Me volveria a quedar.
Stayed 1 night in Jun 2025

8/10 Good

Rosemary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room, bath room, beds and space were all fine-----but they were on the 5th floor with no elevator. Climbing with luggage was a challenge. Finding the hotel was not straightforward. More signage would be helpful. The neighbor businesses were annoyed that we were asking for help to find the entrance. Breakfast was good.
Stayed 2 nights in Jun 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service

Grear value

This was a nice stay right in the heart of Zermatt. Though it was an older place (which was reflective in the rooms) it was a good place for the price. The staff was kind and helpful.
Stayed 1 night in Jun 2025

4/10 Poor

Elizabeth

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Wouldn’t stay here if I’d known. Unexpected steep climb up 4 flights. Right next to migraine inducing bells that rang every 15 mins from 6am to 10:30 pm, and 15 mins unending w mult bells prior to mass. They were deafening n ear splitting w major tinnitus and migraine afterwards. The room and bathroom were TINY! Hard to move around or breath.
Stayed 1 night in May 2025

2/10 Terrible

Ian

Travelled with partner
Disliked: Amenities
Dreadful hotel (but not realy a hotel, just a bunch of tiny ensuite rooms. No staff, no reception. Worst was the quilts on bed were damp, one was so damp we through it in the corner, the other was barely dry on one side to we placed it across both beds and coverd feet with towels (was damp and short!). Tea and coffee making was a taunt, yes there were cups and kettle, but nowhere to plug in the kettle! And no milk so useless. Room was on 4th floor (above street level), they called it 3rd. We had planned to leave our two heavy cases at reception, but no reception so had to lug all three up 4 floors of barely wide enough stairs. And then lug them down again. So disgusted we abondoned our second night, returned key to where I collected (hook on wall), and left Zermatt never to return. Never saw a staff member
Stayed 2 nights in Jun 2025

8/10 Good

Susannah

Liked: Cleanliness, property conditions & facilities, room comfort
Difficult to find. It is in an alleyway beside a bakery, almost opposite Grand Hotel Zermatthof and at right angles to the Hotel Post. Up at least 3 flights of old stairs in an old chalet. The key was waiting for me. Once there, it is comfortable, even a kettle and easy chair provided. There is a balcony overlooking the main street. The furnishings, lighting and equipment are good. Everything as clean. The only thing missing was a plug for the basin - perhaps this was an accident?
This room was for one person.
The balcony
Stayed 1 night in May 2025

10/10 Excellent

JOSEPH

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very rustic but clean and it was right in the heart of Zermatt. We arrived before check in but the staff checked us into our room anyway. I loved every bit of our stay.
Stayed 1 night in May 2025

6/10 Okay

Siok Leng

Stayed 1 night in May 2025

10/10 Excellent

April

Liked: Cleanliness, amenities, property conditions & facilities
The place was cozy and super cute. Can’t beat the location. Nice breakfast. Great value.
Stayed 1 night in May 2025

2/10 Terrible

Milinda P

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom light is too dull, too congested, no elevator, rude staff
Stayed 2 nights in May 2025

10/10 Excellent

RONALD

Liked: Cleanliness, staff & service, property conditions & facilities
Good accomodation
Stayed 1 night in May 2025

2/10 Terrible

Kamal

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very small and inconvenient. There is lots of stairs and have to carry the luggage up the stairs. Felt very uncomfortable.
Stayed 2 nights in May 2025

10/10 Excellent

Naomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely adored this little hotel. Right on the Main Street and it had a lovely atmosphere. Small and functional room with a communal balcony. Perfect for our one night stay. Decent breakfast in the morning too
Stayed 1 night in Apr 2025