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citizenM Amstel Amsterdam

4.0 star property

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Photo gallery for citizenM Amstel Amsterdam

Exterior
Single Room, 1 Double Bed | City view
Breakfast, lunch and dinner served
Check-in/check-out kiosk
Lobby sitting area

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
Sarphatistraat 47, Amsterdam, 1018 EW
  • Rijksmuseum
    ‪18 min walk‬
  • Dam Square
    ‪4 min drive‬
  • Van Gogh Museum
    ‪5 min drive‬
  • Amsterdam (AMS-Schiphol)
    ‪17 min drive‬

Room options

View all photos for King Room

King Room | Premium bedding, pillow-top beds, in-room safe, desk

King Room

9.0 out of 10
Wonderful
(96 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room, 1 Double Bed

Single Room, 1 Double Bed | City view

Single Room, 1 Double Bed

7.6 out of 10
Good
(4 reviews)
  • 9 sq m
  • Sleeps 1
  • 1 Double Bed

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About this property

citizenM Amstel Amsterdam

Hotel with a restaurant, near Van Gogh Museum
Along with a restaurant, this smoke-free hotel has a bar/lounge and a 24-hour business centre. WiFi in public areas is free. Other amenities include a coffee shop/cafe, a business centre and a 24-hour front desk. Housekeeping is available on request.
CitizenM Amstel Amsterdam offers 88 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. Smart televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This Amsterdam hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include fans and blackout curtains. Housekeeping is offered on request and an iron/ironing board can be requested.

CitizenM Amstel Amsterdam's great location gets high marks from our customers. During your stay, you're just a quick walk from Royal Theater Carre. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a 24-hour business centre and 2 meeting rooms
  • Guests have great things to say about the location and the helpful staff
  • Within a 15-minute walk of ARTIS and Rembrandt Square
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A 24-hour business centre, 2 meeting rooms, and coworking spaces are available.

Public spaces have free WiFi. The business-friendly citizenM Amstel Amsterdam also features multilingual staff, express check-in, and express check-out.

This 4-star Amsterdam hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.
CanteenM – This restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: EUR 19 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • canteenM

Things to do

  • Art gallery
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (114 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1928
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • IPad
  • IPod dock
  • Smart TV with premium digital channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 29
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 12.50 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 19.00 per person
  • Late check-out fee: EUR 29 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Netherlands. This property is rated 4 stars.

Property is also known as

citizenM Amsterdam Amstel Hotel
citizenM Amstel Hotel
citizenM Amstel
citizenM Amstel Amsterdam Hotel
citizenM Amstel Amsterdam Amsterdam
citizenM Amstel Amsterdam Hotel Amsterdam

Reviews

citizenM Amstel Amsterdam Reviews

9.6

Exceptional

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness
Rating 10 - Excellent. 635 out of 791 reviews
Rating 8 - Good. 118 out of 791 reviews
Rating 6 - Okay. 22 out of 791 reviews
Rating 4 - Poor. 9 out of 791 reviews
Rating 2 - Terrible. 7 out of 791 reviews

Reviews

10/10 Excellent

megan

Stayed 4 nights in Jun 2025

10/10 Excellent

Katherine

Liked: Cleanliness, property conditions & facilities
Excellent Property, design is amazing!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Tianzi

Stayed 6 nights in May 2025

10/10 Excellent

Annabelle

Liked: Amenities, property conditions & facilities
I stayed at the CitizenM Amstel property in June 2025 for 2 nights. The room was larger than other hotel rooms I’ve experienced in Amsterdam. The air conditioner worked tremendously well which I find rare for Europe. The room was VERY clean (I’m very picky about cleanliness) and VERY quiet (I had a room overlooking the garden). The location isn’t super walkable to many of the tourist attractions, but it is next to the bus / metro which allows for easy transport between neighborhoods. The lobby had a nice bar area and offered a filtered water spout with carafes to take to your room. They also had free umbrellas which is very handy in Amsterdam. I would definitely recommend this hotel to someone who is looking for a clean, safe and reasonably priced hotel and doesn’t mind jumping on the bus or metro to get to some of the main tourist sites.
Stayed 2 nights in Jun 2025

10/10 Excellent

Savannah

Stayed 1 night in Jun 2025

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was amazing!!! The decor, the amenities, the staff, the comfort! If there is a CitizenM wherever I am traveling I will for sure stay there. Loved it
Stayed 2 nights in Jun 2025

10/10 Excellent

Ben, EUGENE

Liked: Cleanliness, amenities, property conditions & facilities
The staff here really made this stay a great experience. Always ready to help in any way possible. Also the rooms are small but the have everything you need and they are quiet. The location is a big plus, with 2 great dining options - one on each side of the hotel. I will stay here again.
Stayed 7 nights in Jun 2025

10/10 Excellent

Ramses

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jun 2025

10/10 Excellent

ANGELA

Stayed 1 night in May 2025

10/10 Excellent

Oleksandr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern hotel

It was very good hotel with convenient location. The best experience was the check-in process and possibility to control the room light, climate, TV, curtains using their app. The only disappointing piece was the window view on the inside yard with some industrial building.
Stayed 4 nights in May 2025

6/10 Okay

MATTHEW

Business traveller
Liked: Cleanliness, property conditions & facilities
Small rooms. Day staff not very friendly. However the night staff were amazing.
Stayed 3 nights in Jun 2025

10/10 Excellent

Sebastian, Denver

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a great base for a visit to Amsterdam. Good location, good transportation links, very quiet rooms (we stayed on the back side), free bikes, really good breakfast
Stayed 4 nights in May 2025

10/10 Excellent

Andrew

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The iPad or App control of the lights, media, shades and temperature was very nice and convenient. The room is small but very comfortable and contains all the necessary features.
Stayed 3 nights in May 2025

10/10 Excellent

julio

Liked: Cleanliness, amenities, property conditions & facilities
Great property
Stayed 1 night in May 2025

10/10 Excellent

kelley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great design, friendly staff, comfortable room.
Stayed 2 nights in Apr 2025

10/10 Excellent

Rikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly, great location and enjoyed my stay
Stayed 1 night in May 2025

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Jacob

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Someone from the cleaning staff stole my passport. I will never stray there again. Place was great but this horrible experience ruined everything.
Stayed 12 nights in May 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

citizenM Amstel Asterdam too small

Too small. Bed jammed into the room to maximize space depending on the room, you crawl over your mate or everyone crawls out the foot of bed. No place to put your luggage. Have to step over it on floor after you crawl out. One chair. Entire room runs on a tablet. Lights. Blinds. TV. Heat. Probably appeals to the young demographic they are targeting, but feels a bit like they are trying too hard. Would rather be able to pass the other person in the room, without having to turn sideways while crawling into the bed. Not that great of a value when you consider the tiny space. Friendly staff. Very clean.
Stayed 2 nights in May 2025

10/10 Excellent

Susan, Saskatoon

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Andrew

Travelled with partner
Liked: Amenities
Love the concept.
Stayed 5 nights in May 2025

8/10 Good

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean hotel close to the Amstel and an underground station. Nice (non corporate) decor and very friendly staff. Didn’t have breakfast as Bakhaus bakery (inc eat in sales) next door. My only issue (and I knew this when we booked) were the bathroom facilities as the wash hand basin is located in the sleeping area, rather than in the shower room. Also very limited soundproofing to the WC so you have to be good friends!
Stayed 3 nights in May 2025

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Next to metro stop and canal for easy and quick walk into city. Very comfortable rooms and nice lounge/bar area plus good breakfast.
Stayed 2 nights in May 2025

10/10 Excellent

Lacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, so close to a metro station that is a 5 minute trip to Amsterdam central. Staff were amazing and friendly, rooms were small but just enough for what you need.
Stayed 5 nights in May 2025

10/10 Excellent

George

The staff is great! Very helpful and pleasant I recommend!
Stayed 1 night in May 2025