The staff was amazing, minus the kitchen person. The pool never had towels, even when we went at opening. When we asked for towels, they said they don’t have any. We asked for maintenance for flickering lights and a clogged toilet at check in, I ended up fixing the toilet myself after 5 hours of waiting, and unscrewing the lights. Whenever we called the front desk, though, they were helpful, but they were clearly doing 2-3 jobs. I felt bad for the evening crew because there were unhoused people outside that they had to deal with. The room itself was huge, and really perfect, and the hotel itself is great. We’d stay there again because of the staff though.