2/10 Terrible
Irma
1 Sept 2025
Disliked: Cleanliness, property conditions & facilities
Will NOT recommend this place to ANYONE. Room had roaches, light in the bathroom wasn't working, sliding door to balcony wasn’t working. We arrived early so front desk clerk said for us to return by 3pm that room would be ready, she said she would call us. We returned at 4:30 and clerk was rude and never even looked at us, she said room wasn’t ready that check in was at 4pm but it was already 4:30pm. She took forever for our check in never said anything else, after my mom gave her credit card she never explained the process to the floor number, I asked what floor she ignored me, a customer said 22 because of the room number. She didn’t explain what was charged and nothing about parking. After finally getting our room we noticed light in bath wasn’t working and the door to balcony was stuck and hard to open. We called maintenance and the came which they were really nice and fixed it. One said to leave the sliding door cracked open because it would get stuck and hard to open. Later in the day after we went out to eat and returned, we looked for cups in the cabinets and found roaches in all three cabinets and a dirty cup filled with liquor. The floor wasn’t cleaned or even looked vacuumed. This morning the receptionist cleared manager sad she could not do anything about discount because we booked through Expedia. Please READ REVIEWS BEFORE BOOKING HERE. The place looks cute outside and in main floor but once you go to the upper floors it doesn’t match what it says. CSR SUCKS
Irma
Stayed 1 night in Aug 2025
