10/10 Excellent
Dane
23 Apr 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chatrium remains my overall favorite hotel in the world. That's a combination of large, well-designed rooms, decent prices, the best bedding I've slept in, balconies with great breezes and warm and helpful staff.
There were a few bumps in the process this time around that brought the experience down somewhat: India blocked my plane because I did not go to one of the entry points on my entry visa, which meant I went back to Chatrium after checking out to extend my stay for a few days. I was told I was being sent to the same room, but was sent to a room that was quite different. It became annoying that I could not understand the person on the phone and they could not understand me, so it really would be nice if the switch board person was fluent in several languages. The tub overflowed and water was all over the floor flooding the carpet and the operator could not grasp what was happening or respond urgently so I went into the store room myself and grabbed ten towels so the floor below me would not have a dripping ceiling.
Dane
Stayed 1 night in Apr 2025
