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Holiday Inn Express & Suites New Buffalo by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites New Buffalo by IHG

Exterior
Free daily buffet breakfast
Lobby
Exterior
Indoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Laundry
  • Parking included
  • 24/7 front desk

Explore the area

View in a map
11500 Holiday Dr, New Buffalo, MI, 49117
  • Place, Local
    ‪3 min drive‬
  • Place, New Buffalo Public Beach
    ‪4 min drive‬
  • Place, Four Winds Casino New Buffalo
    ‪5 min drive‬
  • Airport, South Bend, IN (SBN-South Bend Intl.)
    ‪44 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Iron/ironing board, free cots/infant beds, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

8.8 out of 10
Excellent
(53 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed (Wet Bar)

Suite, 1 King Bed with Sofa bed (Wet Bar) | Iron/ironing board, free cots/infant beds, rollaway beds, free WiFi

Suite, 1 King Bed with Sofa bed (Wet Bar)

8.8 out of 10
Excellent
(18 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | Iron/ironing board, free cots/infant beds, rollaway beds, free WiFi

Standard Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed | Iron/ironing board, free cots/infant beds, rollaway beds, free WiFi

Standard Room, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(16 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Lobby
Fairfield Inn & Suites by Marriott New Buffalo
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.2 out of 5, Very good, 1,002 reviews
The price is €108
includes taxes & fees
10 Nov - 11 Nov
Fairfield Inn & Suites by Marriott New Buffalo

About this property

Holiday Inn Express & Suites New Buffalo by IHG

Hotel in New Buffalo with free breakfast and fitness centre
This smoke-free hotel features an indoor pool, a fitness centre and a 24-hour business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk and a front desk safe.
Holiday Inn Express & Suites New Buffalo by IHG offers 80 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit.

This New Buffalo hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply).

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express & Suites New Buffalo by IHG. During your stay, you'll be within walking distance of New Buffalo Railroad Museum. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a 24-hour business centre and laundry facilities
  • On-site recreation includes a gym
  • Just a 5-minute drive from Lake Michigan and 10 minutes from Four Winds Casino New Buffalo
Holiday Inn Express & Suites New Buffalo by IHG offers its guests an indoor pool and a fitness centre. Public spaces have free WiFi. You'll find a 24-hour business centre on site. Free breakfast is served daily. Holiday Inn Express & Suites New Buffalo by IHG also features a vending machine, laundry facilities, and a front desk safe. Free self parking is available.

This New Buffalo hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel New Buffalo
Holiday Inn Express New Buffalo
New Buffalo Holiday Inn Express
Holiday Inn Express New Buffalo Hotel
Holiday Inn Express New Buffalo
Hotel Holiday Inn Express & Suites New Buffalo New Buffalo
New Buffalo Holiday Inn Express & Suites New Buffalo Hotel
Hotel Holiday Inn Express & Suites New Buffalo
Holiday Inn Express & Suites New Buffalo New Buffalo
Holiday Inn Express Suites New Buffalo
Holiday Inn Express Hotel
Holiday Inn Express
Holiday Express New Buffalo

Holiday Inn Express & Suites New Buffalo by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 592 out of 1012 reviews
Rating 8 - Good. 296 out of 1012 reviews
Rating 6 - Okay. 74 out of 1012 reviews
Rating 4 - Poor. 27 out of 1012 reviews
Rating 2 - Terrible. 23 out of 1012 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Pat

Stayed 1 night in Jul 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed for two nights and was almost impossible to get towels for the second night from any of the hotel staff, they kept saying come back to the front desk in a couple hours until like 7:30pm when we finally got a couple extra towels. Property was very clean though and in a great location, besides the complaints about the hotel’s apparent lack of towels, we had a great time and would definitely stay again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

JACK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

Friendly staff, clean room.
Stayed 1 night in Jul 2025

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Georgeanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and accommodating! Easy and convenient to get to the beach and surrounding communities.
Stayed 3 nights in Jul 2025

6/10 Okay

Beth, Lorain

Travelled with family
Liked: Property conditions & facilities
I rated ok because the bathroom had a moldy smell to it. A cleaning person tried to enter our room one morning even though I had a do not disturb sign out and still had 2hrs til checkout.
Stayed 2 nights in Jul 2025

10/10 Excellent

Renata

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 3 nights in Jul 2025

6/10 Okay

Bryan William Matthew

Travelled with family, Business traveller, Travelled with group
The location of the property is great being so close to downtown. However, the lobby is redone and looks shiny and new but the rooms do not. They are not dirty, but not clean. The door will shake and make a loud noise when the outside door from the stairwell is opened. The walls are so thin, we could hear the people above us singing and conversing. And there seems to be no quiet time because people were running up and down and YELLING - even at 2am. Definitely not worth $350/night, with no housekeeping when staying two nights.
Stayed 2 nights in Jul 2025

6/10 Okay

Susan

Stayed 1 night in Jul 2025

10/10 Excellent

Angela

Liked: Cleanliness
Stayed 1 night in Jun 2025

4/10 Poor

Jacquelyn

There was visible mold in the bathroom ceiling. I brought it to the managers attention. I had my grandchildren with us and should not be exposed to these conditions. Managers name was Melody, she was apologetic and stated she would credit me for the cost of the room.
Stayed 1 night in Jul 2025

6/10 Okay

Sharon

Travelled with family
Liked: Staff & service

High price for an average experience

I recently stayed at the Holiday Inn Express in New Buffalo with my daughter and two grandchildren while attending a wedding in the area. Overall, the hotel felt quite average, providing only the basic amenities necessary for our stay. We booked a suite to accommodate my grandchildren, who would sleep on the pull-down couch. While I was able to request additional bedding, I found the mattress to be uncomfortable and stained. The towels provided were also quite thin, but the front desk staff were very pleasant and promptly supplied us with extra towels and bedding. Considering the basic nature of the hotel, I felt the price was quite steep. For two nights, we were charged $636, and I was required to reserve both nights even though we only needed the room for one. If the cost had been half that amount, I might have viewed my experience more positively. On a brighter note, the breakfast offered a nice variety of standard options, and my grandchildren enjoyed the pool in the morning before we headed out. The staff at the front desk were friendly and accommodating throughout our stay. In summary, while the Holiday Inn Express met our basic needs, the high price and some discomforts made it an average experience.
Stayed 2 nights in Jul 2025

8/10 Good

Tristicia

Travelled with family
Liked: Cleanliness, property conditions & facilities
I liked the convenient location. We were able to get to several beaches within 30 minutes. Nice breakfast. The hot tub wasn't working. We were looking forward to ending our day in the hot tub, but couldn't. That was a bummer for us!
Stayed 4 nights in Jul 2025

8/10 Good

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Friendly staff
Stayed 1 night in Jul 2025

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could hear the person in the room walking around loudly at 6am through 8am. Couldn't sleep and gave me a head ache.
Stayed 2 nights in Jul 2025

10/10 Excellent

Christine

Stayed 1 night in Jul 2025

10/10 Excellent

Naeem

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was spacious and clean
Stayed 1 night in Jul 2025

8/10 Good

Allouri

Travelled with family
Liked: Cleanliness, property conditions & facilities
Breakfast was great! I do wish they would have told us the hot tub was broken, and put more towels in the bathroom.
Stayed 2 nights in Jun 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We showed up to check in and was told no rooms available.
Stayed 1 night in Jun 2025

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff we interacted with were friendly and helpful. The breakfast options are amazing. The room was clean and had everything as described. Would definitely stay again.
Stayed 3 nights in Jun 2025