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Hotel Casa San Agustin

4.5 star property
VIP Access

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Photo gallery for Hotel Casa San Agustin

32-inch flat-screen TV with premium TV channels, TV, DVD player
2 bars/lounges, poolside bar
Royal Suite, 2 Bedrooms, Jetted Tub, City View | Living area | 32-inch flat-screen TV with premium TV channels, TV, DVD player
Terrace/patio
Outdoor pool, pool loungers

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Laundry

Explore the area

View in a map
Centro Calle de la Universidad No.36-44, Cartagena, Bolivar, 130001
  • Place, Clock Tower
    ‪3 min walk‬
  • Place, Walls of Cartagena
    ‪3 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪6 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪7 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite

1 bedroom, Frette Italian sheets, premium bedding, pillow-top beds

Junior Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite

Premium Suite | 1 bedroom, Frette Italian sheets, premium bedding, pillow-top beds

Premium Suite

  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (del Virrey)

1 bedroom, Frette Italian sheets, premium bedding, pillow-top beds

Suite (del Virrey)

  • 184 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

View all photos for Deluxe Room

1 bedroom, Frette Italian sheets, premium bedding, pillow-top beds

Deluxe Room

9.4 out of 10
Exceptional
(13 reviews)
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Prestige)

1 bedroom, Frette Italian sheets, premium bedding, pillow-top beds

Suite (Prestige)

10.0 out of 10
Exceptional
(1 review)
  • 170 sq m
  • 2 bedrooms
  • Sleeps 7
  • 2 King Beds

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  • Breakfast included
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4.8 out of 5, Exceptional, 1,012 reviews
The price is €276
17 Nov - 18 Nov
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About this property

Hotel Casa San Agustin

Colonial hotel with full-service spa and free breakfast
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Additionally, 2 bars/lounges, a poolside bar and a steam room are on-site.
Hotel Casa San Agustin offers 30 accommodations with iPod docking stations and DVD players. Pillowtop beds feature Frette Italian sheets and premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms feature free minibar items and laptop-compatible safes. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Recreational amenities at the hotel include an outdoor pool, a steam room and complimentary bicycles.
Aurum Spa has 3 treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a hot tub.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Hotel Casa San Agustin. During your stay, you're just a quick walk from Clock Tower. Features include free breakfast and free WiFi in public areas, plus 2 bars.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Enjoy Latin American cuisine at Alma, a fine-dining restaurant with garden views
  • Take a swim in the outdoor pool
  • Treat yourself to facials, manicures and pedicures or massages at Aurum Spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a steam room and complimentary bicycles
  • Just a 3-minute walk from Clock Tower and 9 minutes on foot from Cartagena de Indias Convention Center
  • Airport shuttle service available for a fee
Hotel Casa San Agustin offers its guests a full-service spa, an outdoor pool, and a steam room. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

A rooftop terrace, spa services, and a library are also featured at the luxury Hotel Casa San Agustin. An airport shuttle (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this Colonial Cartagena hotel.

Guests are served a free cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.
Alma – Overlooking the garden, this fine-dining restaurant specialises in Latin American cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.
Late-night fare is available from 24-hour room service.

Awards and affiliations

Hotel Casa San Agustin is listed in the 2020 Condé Nast Traveller Gold List of the world's best places to stay and the 2021 Travel + Leisure 500.
The property is a member of the Leading Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Free cooked-to-order breakfast available daily 6:30 AM to 10:30 AM
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Alma

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Library
  • Outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Frette Italian sheets
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium channels
  • DVD player
  • IPod dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and older; guests must have received complete COVID-19 vaccination at least 2 days prior to check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for COP 1057800.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 300000 per vehicle (return, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: COP 1057800.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hotel Casa San Agustin offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Casa San Agustin
Casa San Agustin Cartagena
Casa San Agustin Hotel
Hotel Casa San Agustin
Hotel Casa San Agustin Cartagena
Hotel Casa San Agustin Hotel
Hotel Casa San Agustin Cartagena
Hotel Casa San Agustin Hotel Cartagena

Hotel Casa San Agustin Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 409 out of 449 reviews
Rating 8 - Good. 25 out of 449 reviews
Rating 6 - Okay. 8 out of 449 reviews
Rating 4 - Poor. 4 out of 449 reviews
Rating 2 - Terrible. 3 out of 449 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place!
Stayed 3 nights in Jul 2025

10/10 Excellent

Anthony

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hospitality. I have ever experienced. I travel around the world a lot but the people and service were excellent. World class
Stayed 1 night in Jul 2025

10/10 Excellent

Katherine

Stayed 1 night in Jun 2025

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service! Beautiful hotel. Pictures don’t do justice. This place is beautiful
Stayed 3 nights in Jul 2025

10/10 Excellent

Annie Daisy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great for a couple. I would stay again.
Stayed 3 nights in Jun 2025

10/10 Excellent

Suubi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stay was perfect. Plan to visit again.
Stayed 4 nights in Jun 2025

10/10 Excellent

Mauricio

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, sublime service, excellent service. Spotless
Stayed 2 nights in May 2025

10/10 Excellent

Stephen

Travelled with partner
Faultless… beautiful room, excellent restaurant and friendly helpful staff right in the centre of the old city of Cartagena. This is now our third stay.
Stayed 3 nights in Jun 2025

10/10 Excellent

Agustin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Jun 2025

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Jun 2025

10/10 Excellent

Maria Leticia Alvarado

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, we loved every detail about our stay. The service is outstanding!
Stayed 3 nights in Jun 2025

8/10 Good

Mert, Miami

Stayed 6 nights in May 2025

10/10 Excellent

Mohammed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful and the staff was friendly
Stayed 5 nights in May 2025

10/10 Excellent

Jade

Stayed 3 nights in May 2025

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at 3 hotels while we were in Columbia and Augustine was our favorite. Everything about it was amazing.
Stayed 2 nights in May 2025

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place to stay in Cartagena.
Stayed 4 nights in Mar 2025

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and beautiful hotel. Staff friendly and attentive to needs / wishes of guests. Highly recommend!
Stayed 7 nights in Mar 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Amazing boutique experience. Gorgeous resort. Excellent breakfast included. In the heart of old city, but felt tucked away.
Stayed 3 nights in Jan 2025

10/10 Excellent

Shantha

Liked: Cleanliness, staff & service, property conditions & facilities
This is the best hotel in the world
Stayed 1 night in Jan 2025

10/10 Excellent

Laurel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Agustin went above and beyond all expectations! Special shout out to David who truly made our trip spectacular.
Stayed 5 nights in Feb 2025

10/10 Excellent

Aanal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property & opportunity to live in a typical colonial Casa. Everything was top class & met our expectations. David at the front desk took special care of all our needs.
Stayed 6 nights in Feb 2025

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the center of historical Cartagena. The attentions to detail were excellent.
Stayed 1 night in Mar 2025

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10. Would certainly stay at the property again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 3 nights in Feb 2025

10/10 Excellent

Marietta

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s a lovely Hotel in a beautiful renovated 17c building that were formerly 3 homes! The staff was attentive and friendly and helpful. The room we had was comfortable and nicely decorated with a nice bathroom and great shower! The breakfast was delicious and the restaurant was top notch! Would definitely stay there again when we return to Cartagena.
Stayed 4 nights in Feb 2025